Title: Business process benchmarking
First published: 1995
Description: Building upon material from his previous runaway best-seller, Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance, Camp provides a new focus on the leadership and management aspects of benchmarking. This new companion text includes several new case histories, and revisits the first four steps of Xerox Corporation's acclaimed ten-step benchmarking process.
Subjects: Benchmarking (Management)
LC classification: HD62.15 .C345 1995