Title: Second to none
First published: October 1991
Subjects: Customer services, Management, Organizational change, Employee participation, Personnel management, Direction, ADMINISTRAÇÃO PARTICIPATIVA, Consumer Satisfaction, Changement organisationnel, ADMINISTRAÇÃO DE RECURSOS HUMANOS, Service à la clientèle, Personnel, MUDANÇA ORGANIZACIONAL, Organizational Innovation, Participation à la gestion, Management, employee participation, Consumer Behavior
LC classification: HD5650 .G327 1992