Title: On great service
First published: 1995
Subjects: Customer services, Quality control, Management, Case studies, United States, Cas, Études de, Qualité, Klantenservice, Service à la clientèle, Contrôle, Gestion, Kwaliteitszorg, Organizational effectiveness
Places: United States, États-Unis
LC classification: HF5415.5 .B483 1995