Title: Understanding reference transactions
Subjects: Interviewing, Reference services (Libraries), Bibliothèques publiques, Services de référence, Bibliothèques, LANGUAGE ARTS & DISCIPLINES, Library & Information Science, General, Gestion d'entreprises, Inlichtingenwerk (dienstverlening), Bibliotheekgebruik, Bibliotheken, Reference, Library & information sciences, Library Services, Information Services, Social Sciences, Public libraries, Reference services