Title: If only we knew what we know
First published: 1998
Description: Carla O'Dell and Jack Grayson explain for the first time how applying the ideas of Knowledge Management can help employers identify their own internal best practices and share this intellectual capital throughout their organizations.

Knowledge Management (KM) is a conscious strategy of getting the right information to the right people at the right time so they can take action and create value. Basing KM on three major studies of best practices at one hundred companies, the authors demonstrate how managers can utilize a visual process model to actually transfer best practices from one business unit of the organization to another.
Subjects: Knowledge management, Benchmarking (Management), Communication in organizations, Organizational learning, Management decision making, Organization Development, Business & Economics, Business / Economics / Finance, Business/Economics, Management - General, Human Resources & Personnel Management, Business & Economics / Management Science, Personnel management, Business Communication - General, Gestion des connaissances, MANAGEMENT METHODS, Organisatieontwikkeling, Transfert d'information, Gestion de l'information, Information professionnelle, Echange d'information, Kennismanagement, Apprentissage organisationnel, MANAGEMENT, Gestion d'entreprises, Information Management, Etudes de cas, Organizational Innovation, QUALITY CONTROL, Staff Development, Benchmarking, Communication dans les organisations, Techniques de gestion, PRODUCTIVITY, EMPLOYEE RELATIONS, PRODUCTION MANAGEMENT, Learning, Communication, TOTAL QUALITY MANAGEMENT, Étalonnage concurrentiel
LC classification: HD58.82 .O3 1998