Title: Quality Management in the Service Industry
First published: February 1991
Description: Although quality management originated in the manufacturing industry, most of the techniques are equally applicable to service organizations.

This book covers profitability and efficiency, quality costs and the development of a quality system, as well as itemizing the main elements of such a system. Users from all areas of the service industry will find it invaluable.

Other topics covered include a look at the need for documentation, the why, how and wherefore of audits and a discussion of quality circles and problem solving techniques.
Subjects: Service industries, Management