Title: Executive's Guide to Knowledge Management
First published: November 22, 2002
Description: A step-by-step guide for turning information into advantage  This book describes a ten-step method that empowers companies to transform their information into knowledge, helping managers develop and maintain a balanced knowledge plan, solve information shortfalls, and take advantage of the information at their fingertips.
Subjects: Business, Nonfiction, Kennismanagement, Customer services, Information resources management, Knowledge management