Title: Serving Online Customers: Lessons for Libraries from the Business World
Subjects: Libraries, Internet, Computer network resources, Distance education, Bibliotek och Internet, Elektronische Publikation, Effect of technological innovations on, Customer services, Libraries and distance education, Kundservice, Mensch-Maschine-Schnittstelle, Library Web sites, Elektronische Bibliothek, Biblioteksanvändare, Webbsidor, Library users, Informationsvermittlung, Electronic reference services (Libraries), Libraries and the Internet, Bibliotek och distansundervisning