Title: Management Systems and Organizational Performance
Description: "This is a book for middle to upper management, especially in the operations, information systems, human resource, quality assurance, and strategic planning functions, but also for those involved in state quality award programs nationwide. For general managers of small- to medium-size firms or profit centers, Stankard's work will be an especially useful guide to gaining a competitive edge out of ISO9000."--BOOK JACKET.
Subjects: Organizational effectiveness, System analysis, Organizational learning, ISO 9000 Series Standards