Title: Case studies in rooms operations and management
Description: In the absence of actual experience in rooms management and front office service, this book of case studies offers students a realistic alternative. Presented in an entertaining and often humorous fashion by two authors with wide experience, the book can be used for teaching, revision or assessment.
Subjects: Hotel front desk personnel, Problems, exercises, Hotel management, Réceptionnistes d'hôtel, Problèmes et exercices, Hôtels, Gestion, Études de cas, Personnel, Formation, Réceptionnistes