Title: Hard Talks
Description: "Drawing on her years as a consultant and coach, the author explains why we turn to ineffective tactics when the heat is on, how to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in, ways to regain your balance and inject respect into stressful conversations, and more."--Global Books in Print.
Subjects: Développement d'aptitudes, Communication en gestion, Communication, Business communication, Oral communication, Interpersonal communication, Expression orale, Relations humaines, Communication orale, Conversation