Title: Insuring quality
First published: 1998
Description: ix, 217 p. ; 24 cm
Subjects: Marketing, Insurance companies, Management, Insurance, Quality assurance, Customer services, Insurance - General, Risk And Insurance Administration, Total Quality Management, Business & Economics, Business / Economics / Finance, Quality Control, Business/Economics, Customer Service, Business & Economics / Quality Control, Insurance companies -- Management, Insurance -- Marketing
LC classification: HG8075 .A25 1998