Title: Customer service on the Internet
Subtitle: building relationships, increasing loyalty, and staying competitive
First published: 1996
Subjects: Customer services, Communication systems, Internet marketing, World Wide Web, Internet, Marketing, Klantenservice, E-commerce, Kundendienst, Atarazanas, Business, computer network resources, Customer services--communication systems, Hf5415.5 .s737 2000, 658.8/12/02854678