Title: The Process-Centered Enterprise
Description: "The basic premise of The Process-Centered Enterprise: The Power of Commitments is that all business problems and challenges of the late twentieth century - whether related to "downsizing", rapid response to change, or growth - have been process related. Without solving process problems, enterprises will be neither profitable nor competitive.

In order to solve problems at the operational or strategic level, and to be able to respond to accelerating change, companies must make business processes the center of their attention."--BOOK JACKET.
Subjects: Customer services, Industrial management, Business, Quality of products, Business enterprises