Title: Customer-driven success
Description: Robert Nardelli, chief executive officer of Home Depot, and Michael Eskew, chief executive officer of United Parcel Service, tell how their firms succeed by being sensitive to their customers' needs.
Subjects: Interviews, History, Chief executive officers, Customer services, Home Depot (Firm), United Parcel Service
Places: United States
People: Robert L. Nardelli (1948-), Michael Eskew (1950-)