Title: Dealing with Conflict and Complaints
Description: In this textbook you’ll learn the key skills and the techniques to handle conflict and complaints in many different ways. From dealing with the direct and outright abusive person through to the calculated “I want to be right at all costs” person, you’ll learn the communication and soft skills to deal with all situations where conflict arises.

You can download the book via the link below.
Subjects: Communication & Presentation