Title: Dealing with difficult people
First published: 2010
Description: Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it.  Issues Roy Lilley discusses include: recognizing the seven types of difficult person, handling aggressive people, handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints.
Subjects: Business, Careers, Nonfiction, Interpersonal relations, Psychology, industrial, Problem employees, Customer relations, Industrial Psychology, Interpersonal conflict
LC classification: HF5548.8 .L493 2010