Title: Difficult Conversations
Subtitle: Craft a Clear Message, Manage Emotions, Focus on a Solution
Description: You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive, not combative. Difficult Conversations walks you through:

 - Uncovering the root cause of friction
 - Maintaining a positive mindset
 - Untangling the problem together
 - Agreeing on a way forward

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Subjects: Interpersonal communication, Business communication