Title: Tell Me Exactly What Happened
Description: "Inside the world of emergency dispatch, tragedy, boredom, and mind-bending weirdness are constant companions"--

"A veteran 911 operator shares her on-the-job experiences at both a single-person call center and a ground and air ambulance service. Whatever the position, the challenges for a dispatcher never end. Tragedy, boredom, and mind-bending weirdness are constant companions, as her stories--some funny, some odd, some sad--show. Regardless of the scenario, Caroline Burau handles each situation with efficiency, empathy, and humor"--
Subjects: Assistance in emergencies, Telephone, Police dispatchers, Biography, Emergency reporting systems, BIOGRAPHY & AUTOBIOGRAPHY / Personal Memoirs, BIOGRAPHY & AUTOBIOGRAPHY / Medical