Title: Total quality management in the public sector
First published: 1994
Description: TQM is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and 'not for profit' enterprises.

All key public service managers will at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them.

For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their fit and relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilities yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.
Subjects: Total quality management in government, Secteur public, Overheidsmanagement, Public Sector, Gestion, Qualité totale, Kwaliteitszorg, Total Quality Management, Öffentlicher Sektor, Services sociaux, Education, Secteurs public et parapublic, Services de santé, Verwaltung, Entreprises publiques, Gouvernements, Qualitätsmanagement, Total Quality Management [MESH], Organization & administration [MESH], Organization and Administration [MESH]
LC classification: JF1525.T67 M67 1994