Title: Improving service quality in the Ontario government
Description: Cover title.| "Designed by an interministerial team led by the Customer Service Task Force and Management Board Secretariat's Strategic Education and Development Branch"--Pref.| "February 1993."| Includes bibliographical references (23 p. at end). x, 168, 37, 23 p. : ill., forms : 30 cm.
Subjects: Customer service - Ontario - Handbooks, manuals, etc