Title: The reference encounter
First published: 1999
Subjects: Academic libraries, Reference services, Communication in library science, Interpersoonlijke communicatie, Communication en bibliotheconomie, Universiteitsbibliotheken, Methodologie, Bibliotheques universitaires, Services de reference, Inlichtingenwerk (dienstverlening), Reference books
Places: United States
LC classification: Z674 .A75 no. 52, Z675.U5 .A75 no. 52