Title: End-to-end quality of service over cellular networks
First published: 2005
Description: This comprehensive resource contains a detailed methodology for assessing, analyzing and optimizing End-to-End Service Performance under different cellular technologies (GPRS, EDGE, WCDMA and CDMA2000). It includes guidelines for analyzing numerous different services, including FTP, WEB streaming and POC, including examples of analysis and troubleshooting from a user point-of-view.     Focuses on the end-user perspective, with a detailed analysis of the main sources of service performance degradation and a comprehensive description of mobile data services  Includes a detailed presentation of generic key performance indicators (KPIs) which can be re-defined to comply with each particular network  Provides service performance benchmarking for different technologies from real networks  Explores a new approach to service management known as customer experience management, including the reasons why it is overcoming traditional service management and its impact on revenues and customer satisfaction  Illustrates all points throughout using real world examples gleaned from cutting-edge research     This book draws together findings from authoritative sources that will appeal to cellular network operators and vendors. The theory-based, practical approach will be of interest to postgraduate students and telecommunication and consulting companies working in the field of cellular technologies.
Subjects: Wireless communication systems, Network performance (Telecommunication), Engineering, Nonfiction, Technology, Cell phone systems, Telecommunication