Title: How To Measure Service Quality & Customer Satisfaction
First published: 1998
Subjects: Customer services, Quality control, Management, Qualitätskontrolle, Klantgerichtheid, Contrôle, Qualité, Service à la clientèle, Klantenservice, Kundendienst, Meetmethoden, Kwaliteitscontrole, Gestion, Verbraucherzufriedenheit
LC classification: HF5415.5 .C445 1998