Title: Say the Magic Words
First published: 2005
Description: Anyone who's tried booking a hotel room, talking with their child's teacher, or buying a new car knows that encounters that used to be simple now feel like micro-excursions to a foreign country. Now a proven master of the popular reference book gives readers a passport to those daily encounters. Each chapter is a crash course in the culture of a specific field, its buzz-words, its policies, and the attitudes of its insiders. Here are the "magic words" that unlock information and secure cooperation-and the "absolute no- no's" that guarantee nothing but grief. The insights come directly from the pros, and their advice is both entertaining and unnervingly candid. A combination of Home Comforts and Getting to Yes, Say the Magic Words is an indispensable resource.
Subjects: Social aspects of Professions, Consumers, Self-Improvement, Professional relationships, Social aspects, Language Arts, Patron and client, Professions, Customer relations, Nonfiction
LC classification: HF5415.5 .P33 2005