Title: Call Center Handbook
Subjects: Call centers, Customer services, Management, Management information systems, Telecommunication, Telecommunications, Télécommunications, Business, Communication systems, Telephone systems, Telecommunication systems, Marketing, Centres d'appels (Affaires), Affaires, Systèmes de communication, Téléphonie, Systèmes de télécommunications, Systèmes d'information de gestion, Service à la clientèle, BUSINESS & ECONOMICS, Industrial Management, Management Science, Organizational Behavior