Title: Crucial Conversations
Subtitle: Tools for Talking When Stakes are High
First published: June 2002
Description: The New York Times Bestseller!Learn how to keep your cool and get the results you want when emotions flare.When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:Prepare for high-impact situations with a six-minute mastery techniqueMake it safe to talk about almost anythingBe persuasive, not abrasiveKeep listening when others blow up or clam upTurn crucial conversations into the action and results you wantWhether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Subjects: Nonfiction, Business, Communication, Gespräch, Business Communication, Communication interpersonnelle, Interpersonal relations, Interpersonal communication, Methode, Relations humaines, Psychologie, BUSINESS & ECONOMICS, LANGUAGE ARTS & DISCIPLINES, Communication Studies, Bf637.c45 c78 2002, Bf 637.c45 c955 2002, Decision-making & problem solving, Human resources & personnel management, General, Success, Negotiating, Meetings & presentations, Training, Bus019000, Cs.ecn.econ, Business & economics -> management -> training & development, BUSINESS & ECONOMICS / Business Communication