Title: Conducting the reference interview
First published: 2002
Subjects: Reference services (Libraries), Interviewing, Electronic reference services (Libraries), Library Services, Methods, Interviewen, Communication, Handbooks, Interviews as Topic, Bibliotheekgebruikers, Inlichtingenwerk (dienstverlening), School libraries, Teaching, aids and devices, Reference services (libraries), Digital libraries, Interviews, Bibliothèques, Services de référence, Services de référence électroniques, Entretiens