Title: Continual Service Improvement Itil, Version 3 (Itil)
Description: Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.
Subjects: Computer industry, Customer services, Management, Electronic office machine industry, Technologie de l'information, Service à la clientèle, Gestion de la qualité, Organisation de l'entreprise, Réseaux informatiques, IT infrastructure library, Informatique, Industrie et commerce, Gestion, Qualité, Contrôle, Commande de processus