Title: Winning at social customer care
Description: "Social media has changed customer service forever by shifting power from brands to consumers, requiring a different way of thinking about the customer experience. This book teaches you how top brands are 'winning' at customer service in social media, and provides the tools to do the same at your company"--
Subjects: Internet in public relations, Social media, Statistics, Internet marketing, Social aspects, Marketing, Internet advertising, Online social networks
Places: United States