Title: It's All About Service
First published: May 5, 2005
Description: Practical strategies for better customer service based on the principles  of servant-leadership  Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it happen (or not). Author Ray Pelletier reveals the vital importance of a happy workforce in creating a happy client. By caring for employees, managers create an environment in which employees can care for customers. This book shows senior leaders, managers, and supervisors how to develop a managerial style that combines teamwork, trust, listening, forethought, and ethics to nurture a happy workforce and improve customer service. Built on the foundations of the servant-leadership model, the book offers effective, easy-to-implement strategies to develop these vital managerial skills. It's All About Service reveals that leaders who care for their people create busine...
Subjects: Business, Management, Nonfiction, Interpersonal relations, Leadership, Teams in the workplace, Kundenorientierung, Employee empowerment, Customer relations