Title: Customer orientation and market action
First published: 1998
Subjects: Customer services, Consumer behavior, Consumer satisfaction, Customer relations, Service a la clientele, Klantgerichtheid, Klantenservice, Marketing relationnel, Attitudes, Controle, Qualite, Marketing, Consommateurs, Comportement, Satisfaction, Relations avec la clientele
LC classification: HF5415.5 .J639 1998