Title: Service operation
Description: This book introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.
Subjects: Computer industry, Customer services, Management, Electronic office machine industry, Technologie de l'information, Service à la clientèle, Gestion de la qualité, Réseaux informatiques, IT infrastructure library, Informatique, Industrie et commerce, Gestion, Qualité, Contrôle, Commande de processus, Business information services, Computer industry--customer services--management, Electronic office machine industry--customer services--management, Informatique--industrie et commerce--service à la clientèle--gestion, Qualité--contrôle--informatique, Hd9696.67.a2 s478 2007, 004.068, Dat 060f, Sr 770