Title: On the front line
Subjects: Arbeitsorganisation, Industrial sociology, Sociologie industrielle, Flux de travail, Informationswirtschaft, Work, Informationsgesellschaft, Production, Gestion, Arbeitsbelastung, Informatiemaatschappij, Service industries, Travail, Production management, Workflow, Arbeidsorganisatie, Organizacʹao do trabalho, Kundendienst, Case studies, Administracʹao da producʹao, Services (Industrie), Etudes de Cas, Customer services, Work & labour, Customer Service, Operations Management, Business & Economics, Business / Economics / Finance, Business/Economics, Australia, Japan, USA, Labor, Workflow systems, Management - General, Reference - General, Cas, Études de, Administração da produção, Organização do trabalho, Methods engineering, Industrial organization