Title: Course ILT
Subjects: Telephone selling, Computer industry, Customer services, Management, Computer networks, Computer programs, Computer technical support, Organizational effectiveness, Sql (computer program language), Netscape communicator (computer program), Quicken (computer program), Business writing, Business enterprises, finance, Telemarketing, Career development, Employees, rating of, Performance standards, Organizational behavior, Customer relations, Electronic data processing personnel, certification, Comportement organisationnel, Project management, Handbooks, manuals