Title: Teaching, tasks, and trust
First published: 2008
Description: "The mere word "bureaucracy" brings to mind images of endless lines, piles of paperwork, and frustrating battles over rules and red tape. But some bureaucracies are clearly more efficient and responsive than others. Why? In Teaching, Tasks, and Trust, distinguished political scientists John Brehm and Scott Gates show that a good part of the answer may be found in the roles that middle managers play in teaching and supporting the front-line employees who make a bureaucracy work."--Jacket.
Subjects: Civil service, Supervision of employees, Personnel management, Government executives
LC classification: JF1601 .B74 2008