Title: Dealing with people you can't stand
First published: 1994
Description: Focuses on the ten most unwanted types of difficult people in work situations--including the whiner, the sniper, and the know-it-all--and provides strategies for dealing with each type.
Subjects: Industrial Psychology, Interpersonal communication, Interpersonal relations, Psychology, Industrial, Psychologie du travail, Relations humaines, Communication interpersonnelle