Title: MCDST: Microsoft Certified Desktop Support Technician Study Guide
Description: If you're seeking MCDST certification, here's the book you need to prepare for Exam 70-271, Supporting Users and Troubleshooting a Microsoft XP Operating System, and Exam 70-272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. This revised and updated Deluxe Edition features over 200 pages of new content-including the very latest updates to the exams as well as case studies-and provides complete instruction to meet the exacting requirements of each exam. Prepare for your certification and career with this two-in-one, value-packed guide.   Inside you'll find:    Practical information on how to analyze problems and provide support to end users  Hundreds of challenging review questions  Bonus CD loaded with exam prep software, four bonus exams, Sybex test engine, and 300 electronic flashcards     Authoritative coverage of all exam objectives, including:   Exam 70-271    Installing a Windows Desktop Operating System  Managing and Troubleshooting Access to Resources  Configuring and Troubleshooting Hardware Devices and Drivers  Configuring and Troubleshooting the Desktop and User Environments  Troubleshooting Network Protocols and Services     Exam 70-272    Configuring and Troubleshooting Applications  Resolving Issues Related to Usability  Resolving Issues Related to Application Customization  Configuring and Troubleshooting Connectivity for Applications  Configuring Application Security     SYBEX TEST ENGINE: Test your knowledge with advanced testing software. Includes all chapter review questions plus bonus exams.   ELECTRONIC FLASHCARDS: Reinforce your understanding with flashcards that can run on your PC, Pocket PC, or Palm device.   Also on the CD you'll find the entire book in searchable and printable PDF. Study anywhere, any time, and approach the exam with confidence.   Visit www.sybex.com for all of your Microsoft certification needs   Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.  Note: CD-ROM/DVD and other supplementary materials are not included.
Subjects: Nonfiction, Study Aids & Workbooks, Examinations, Computer technicians, Certification, Microsoft software, Study guides, Electronic data processing personnel, Electronic data processing personnel, certification