Title: Process redesign
First published: 1997
Description: Reengineering and Total Quality Management promised dramatic improvements in profit, efficiency, and quality, but a number of TQM initiatives ended in failure as a result of an incorrect or incomplete implementation process. Here is a book that will help put the odds on your side by giving you specific skills and experience-based advice for successfully planning and implementing process design.
Subjects: Reengineering (Management), Total quality management, Process control
LC classification: HD58.87 .T45 1997