Title: Process mastering
First published: 1998
Subjects: Customer services, Total quality management, Consumer satisfaction, Competition, Quality assurance, Quality control, standards, Total Quality Management, Consumer Behavior, Qualité totale, Service à la clientèle, Consommateurs, Satisfaction, BUSINESS & ECONOMICS, Industrial Management, Management, Management Science, Organizational Behavior
LC classification: HD62.15 .W554 1998