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Need Help with Your Roadrunner Email? Call 1-888-400-6145 or 1-888-369-2408 (Toll Free) for Support
Roadrunner was once a major email service provider under Time Warner Cable. After several corporate changes, Time Warner Cable was acquired by Charter Communications, and now the Roadrunner email service is managed by Spectrum. As a result, many users still access their Roadrunner.com or rr.com email accounts through Spectrum's webmail platform.
However, with all these transitions, users often run into problems such as login issues, password recovery, email configuration troubles, and more. If you're experiencing any issues with your Roadrunner email, you're not alone. Fortunately, there are trusted ways to get help — including direct access to Roadrunner customer service through Spectrum Support.
This detailed guide explains how to contact Roadrunner customer service, what kind of support is available, and how to fix common email problems. If you need immediate help, call 1-888-400-6145.
Why You Might Need to Contact Roadrunner Customer Service
Here are some common reasons users contact Roadrunner (Spectrum) support:
Trouble logging into a Roadrunner.com or rr.com email account
Forgotten or compromised passwords
Locked or hacked accounts
Issues sending or receiving email
Configuring Roadrunner email on third-party apps (Outlook, Apple Mail, etc.)
Spam, phishing, or suspicious activity
Server or connectivity issues
Account recovery or identity verification

The Best Way to Contact Roadrunner Customer Service
Call Roadrunner Customer Service: 1-888-400-6145
The fastest and most direct way to get help is by calling Roadrunner customer service at 1-888-400-6145. This number connects you with trained Spectrum email specialists who can help you resolve a wide range of issues.
Before you call, have this information ready:
Your Roadrunner email address (e.g., johndoe@roadrunner.com
or johndoe@rr.com)
Any error messages you're seeing
The device or app you're using to access email
A description of your issue
Identity verification (if your account is locked or compromised)
Support is generally available during standard business hours. Try calling during non-peak times to avoid long wait times.
Other Ways to Get Roadrunner Email Support
If you prefer not to call, Spectrum also offers online tools and live chat options for help with Roadrunner email.
1. Via Spectrum’s Official Website
Since Spectrum now manages Roadrunner email, support is provided through the Spectrum support portal:
Visit: https://www.spectrum.net/support/
Click on “Internet” or use the search bar to type “email”
Choose your issue (e.g., login help, settings, password reset)
Follow the guided troubleshooting steps
You may be offered live chat or helpful articles based on your selection.
2. Live Chat with Spectrum Support
If you'd rather chat than call, Spectrum’s live chat feature is another helpful option:
Go to the Spectrum Support Page
Select your issue
Click the “Chat With Us” button (usually at the bottom corner)
Enter your name, email, and describe your issue
The chat agents can help with most Roadrunner email problems, even if the email domain is still @rr.com or @roadrunner.com.
3. Reset Your Roadrunner Email Password Online
If you've forgotten your password or suspect your account was compromised, try resetting it:
Visit: https://www.spectrum.net/password-reset/
Enter your email address and follow the steps to verify your identity
Choose to receive a code via text, email, or answer your security question
Create a new password and try logging in again
If the reset fails or your account is locked, call 1-888-400-6145 or 1-888-369-2408 for further help.
Roadrunner Email Configuration Settings
If you’re trying to set up your Roadrunner email on apps like Outlook, Thunderbird, or Apple Mail, you’ll need the correct settings.
IMAP (Recommended)
Incoming Server: mail.twc.com
Port: 993
Security: SSL
Username: Full Roadrunner email address
Password: Your email password
Outgoing Server (SMTP): mail.twc.com
Port: 587
Security: STARTTLS
Authentication: Yes (same as incoming)
Note: Some older addresses may still work with pop-server.rr.com and smtp-server.rr.com, but mail.twc.com is now the standard.
Common Roadrunner Email Problems & Solutions
1. Locked or Suspended Account
If your Roadrunner email is locked due to suspicious activity or too many failed login attempts:
Try resetting your password online
If that doesn’t work, call 1-888-400-6145 to verify your identity and unlock the account
2. Hacked or Compromised Email Account
Signs your Roadrunner account may be hacked:
You notice emails sent without your knowledge
You're locked out of your account
Your contacts report spam messages from you
Steps to take:
Attempt to reset your password immediately
If you can't access your account, call the support number
Once recovered, check your account settings for:
Forwarding rules
Blocked addresses
Alternate contact emails
3. Email Not Sending or Receiving
If you're unable to send or receive emails, try the following:
Check your spam/junk folder
Look at your filters and blocked sender list
Verify email settings (especially SMTP settings)
Make sure your inbox isn’t full
Restart your device or email client
Still not working? Call 1-888-400-6145 for personalized help.
Final Thoughts
Even though Roadrunner email is now managed by Spectrum, many users still rely on their old @roadrunner.com and @rr.com accounts. From login issues and account recovery to device setup and spam protection — getting the right help when you need it is essential.
For the most efficient support, call Roadrunner Customer Service at 1-888-400-6145. The trained representatives can guide you step-by-step through nearly any issue. Prefer self-service? Spectrum’s online tools and chat options are also available 24/7.
Whether you're locked out, can’t send email, or want to set up your email app — help is just a phone call away.
Frequently Asked Questions (FAQs)
Q1. Is Roadrunner email still active?
Yes, Roadrunner (rr.com or roadrunner.com) email addresses are still active. While the service is no longer branded as Roadrunner, it is now managed by Spectrum. Users can continue to use their Roadrunner email accounts as long as they maintain access and keep their Spectrum internet service active.
Q2. Can I talk to a human at Roadrunner support?
Yes. To speak with a real person about your Roadrunner email issues, call the Roadrunner customer service number at 1-888-400-6145 or 1-888-369-2408 ( Toll Free). A support agent from Spectrum will assist you directly with login problems, password resets, configuration, or account recovery.
Q3. Is there a Roadrunner email app?
There is no standalone Roadrunner app, but you can access your email using:
Spectrum Webmail at https://webmail.spectrum.net
Third-party email apps like Outlook, Apple Mail, or the Gmail app using the correct Roadrunner IMAP/SMTP settings
The Spectrum mobile app, which can help manage your account but does not include a full-featured email client
To set up Roadrunner email on a third-party app, you’ll need to enter the correct server settings. If you're unsure how to do this, call 1-888-400-6145 for guided assistance