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Citizens Bank is an American bank that operates in 14 states, mostly in the Northeast, Midwest, and Florida123. It was a subsidiary of The Royal Bank of Scotland Group until 20141. It offers a range of retail and commercial banking products and services, including checking, savings, lending, wealth management, and student loans234. It is one of the largest and oldest banks in the U.S., based on assets and founding date35. It has a network of free ATMs and branches, as well as online and mobile banking, and a 24/7 customer contact center24. It aims to help its customers reach their potential by listening to them and offering tailored advice, ideas, and solutions4