Emotional Intelligence Secrets
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788740304008
Table of contents: title: Sisältö; title: Author Biography; title: What EQ is, and what it can do for you; title: What EQ can do for you; title: What does EQ cover?; title: How is EQ different from IQ?; title: Can quiet people have high EQ?; title: Can you learn EQ?; title: Are women and men equally good at EQ?; title: Do you show signs of high EQ?; title: Overview of this book; title: Self-Awareness; title: Three big clues that you could benefit from greater self-awareness; title: Three questions to ask yourself to get on track quickly; title: How do others respond to you?; title: How would you feel?; title: What you don’t know can hurt you; title: Steps for raising your Self-Awareness; title: Self-Management; title: Avoid emotional hijacking; title: Control your impulses quickly; title: Set boundaries with others, even if you’re quiet or shy; title: Actions to focus on to diffuse conflict; title: Watch words to be wary of in times of conflict; title: Too direct? How to true to your nature but still be heard; title: Never again tell people at work this!; title: Energy Management; title: Leverage emotional energy; title: Use your emotions to blow past the inertia of procrastination; title: This first energy-draining saying may surprise you; title: Your second energy-draining saying is “I don’t have time.”; title: Your third biggest energy-draining saying is “Someone made me”; title: Three great resources that you always have available; title: Be emotionally resilient; title: Social Awareness; title: How are you perceived by others?; title: Why is it beneficial to care how people see you?; title: Major credibility killers that inhibit your ability to connect with others and to be taken seriously; title: Projecting reveals secrets about you!; title: Are emotions contagious?; title: Make sure you’re not toting someone else’s burden!; title: Is your social group holding you back?; title: Relationship Management; title: Cultivate a greater degree of social savvy; title: A closer look at listening with HEART; title: Empathize and people will love you!; title: Recognize your Point of Power; title: Why to welcome your boss’s negative feedback; title: How to look good after negative feedback; title: Why to be happy about the fact that there are difficult people; title: Influence; title: Develop the highest paid skill; title: You can be a multiplier; title: Five basic needs to feed so you can connect more meaningfully with others; title: Be the willow, people like people who are like themselves; title: Fake or Flexible?; title: Richer because of our differences