Modeling a phone center
Subtitle: analysis of a multi-channel multi-resource processor shared loss system
By: by O. Z. Aksin and P. T. Harker.
Contributors: Harker, Patrick T.; INSEAD.
Edition: Revised [i.e. 2nd] ed.
Series: Working papers / INSEAD -- 98/80/TM; Working papers -- 98/80/TM.
Publisher: INSEAD
Published: 1998
Place of publication: Fontainebleau
Language: eng
Notes: Revised version of 97/57/TM.