Design and management of service processes
By: Rohit Ramaswamy.
Series: Engineering process improvement series
Publisher: Addison-Wesley Pub. Co.
Published: 1996
Place of publication: Reading, Mass
Language: eng
Number of pages: 424
Subjects: Customer services -- Management.; Service industries -- Quality control.; Production planning.; Total quality management.
Notes: Includes bibliographical references (p. 411-414) and index.