Firing on all cylinders [2nd ed.]
Subtitle: the service/quality system for high-powered corporate performance
By: Jim Clemmer ; with Barry Sheehy and Achieve International/Zenger-Miller Associates.
Contributors: Sheehy, Barry.; Achieve International.; Zenger-Miller Associates.
Edition: 2nd ed.
Publisher: Macmillan Canada
Published: 1992
Place of publication: Toronto
Language: eng
Number of pages: 392
Subjects: Customer services -- Management.; Quality of products -- Management.; Success in business.
Other titles: The service/quality system for high-powered corporate performance
Notes: Includes index.

Bibliography: p. 347-377.