Out with customer service in with people service
By: by Linda Allen ; collaborating with Eric Anderson.
Contributors: Anderson, Eric.
Edition: 1st ed.
Publisher: Mike French Pub.
Published: 2009
Place of publication: Lynden, WA
Language: eng
Subjects: Customer relations; Interpersonal relations; Customer services
Table of contents: title: Can you see me?; title: Objective listening : what would howard do?; title: You're going to have to serve somebody?; title: What will they say about you?; title: The truth in black, white, and gray; title: How is your seven second delay?; title: The power of possibility thinking; title: The F word; title: The dog didn't eat your homework.