Higher education interlibrary loan management benchmarks
Edition: 2014 ed.
Publisher: Primary Research Group
Published: 2013
Place of publication: New York
Language: eng
Number of pages: 136
ISBN-13: 9781574402681
Subjects: Academic libraries; Statistics; Interlibrary loans; Benchmarking (Management)
Table of contents: title: 1. ILL services; title: 2. Shipping, special collections and unique circumstances; title: 3. Restrictions, request success rates, & open access; title: 4. End user preferences; title: 5. Departmental responsibility; title: 6. Systems; title: 7. Workflow studies & personnel; title: 8. Budgets & fees; title: 9. Distance learning and ILL; title: 10. Course management systems.