The basics of performance measurement
By: Jerry L. Harbour.
Edition: 2nd ed.
Publisher: CRC Press
Published: 2009
Place of publication: Boca Raton
Language: eng
Number of pages: 93
ISBN-13: 9781439802496
Subjects: Performance standards; Performance -- Evaluation
Notes: Includes bibliographical references and index.
Table of contents: title: Performance measurement; title: Types of performance measures; title: A family of measures; title: Performance measurement hierarchies; title: Units of measure; title: Collection and distribution; title: Performance measure displays; title: Interpretation and action; title: Putting it all together.