business value of IT
Subtitle: managing risks, optimizing performance, and measuring results
By: Michael D.S. Harris, David Herron, Stasia Iwanicki.
Contributors: Herron, David; Iwanicki, Stasia.
Publisher: CRC Press
Published: 2008
Place of publication: Boca Raton, FL
Language: eng
Number of pages: 266
ISBN-13: 9781420064742
Subjects: Information technology -- Economic aspects.
Notes: Includes bibliographical references and index.
Table of contents: value: What should the business expect from ITt?; value: How do I measure the value of IT?; value: How much it is enough?; value: Am I paying too much for IT?; value: Who governs IT?; value: What models should IT use?; value: Are we outsourcing effectively?; value: What tools should IT use?; value: How do I measure IT performance?; value: Is IT operating effectively?; value: Where are we in relation to industry peers?; value: How can we do IT better?; value: How can we manage IT changes?; value: How should IT manage risk?; value: How should IT manage its people?; value: What should IT expect from the business?.