Citizen, customer, partner
Subtitle: engaging the public in public management
By: by John Clayton Thomas
Publisher: M.E. Sharpe
Published: 2012
Place of publication: Armonk, N.Y
Language: eng
Number of pages: 242
ISBN-13: 9780765627209
Subjects: Public administration; Citizen participation; Political planning; Public relations and politics
Notes: Includes bibliographical references and index.
Table of contents: title: Citizen, customer, partner, and public management; title: The changing place of the public in public management; title: Providing customer service in public service; title: Learning about the public's needs; title: Coproducing public services and public value; title: Managing for coproduction; title: When is public involvement desirable?; title: Engaging representative participation and reaching effective decisions; title: Techniques for involving the public in decision making; title: Implications for public managers, the public, and democracy; title: Appendix. The design principles: guidelines for working with the public.