Service management
Subtitle: operations, strategy, and information technology
By: James A. Fitzsimmons, Mona J. Fitzsimmons.
Contributors: Fitzsimmons, Mona J.
Edition: 3rd ed.
Publisher: McGraw-Hill
Published: 2000
Place of publication: New York; London
Language: eng
Number of pages: 646
Subjects: Service industries -- Management.
Notes: Previous ed: 1998.

Includes bibliographical references and indexes.