Communication
Subtitle: embracing difference
By: Daniel M. Dunn, Lisa J. Goodnight.
Contributors: Goodnight, Lisa J.
Edition: 2nd ed.
Publisher: Pearson Education/Allyn and Bacon
Published: 2008
Place of publication: Boston, MA
Language: eng
Number of pages: 412
ISBN-13: 9780205478910
Subjects: Oral communication.
Notes: Includes bibliographical references (p. 401-404) and index.
Table of contents: title: An overview of communication; title: The communication process; title: Functions of communication; title: Types of communication; title: Understanding difference, diversity, and communication; title: Perception; title: The process of perception; title: Perceptions of ourselves; title: Perception of others; title: Developing accurate perceptions of ourselves and others; title: Listening; title: Hearing and listening; title: Factors that interfere with listening; title: Effective listening; title: Verbal communication; title: The nature of language and meaning; title: The meaning of words; title: Factors that influence our language use; title: Problems with language; title: Improving verbal skills; title: Nonverbal communication; title: The nature of nonverbal communication; title: Types and functions of nonverbal communication; title: Improving nonverbal communication; title: Understanding ourselves and others; title: The nature of interpersonal relationships; title: Self-disclosure within relationships; title: Theoretical explanations of interpersonal communication; title: Conflict within relationships; title: Improving our efforts to resolve conflicts; title: Creating a positive communication climate; title: Understanding defense mechanisms; title: Coping with defensiveness; title: Stepping back from defensiveness; title: Interviewing; title: Interview questions; title: Organizing the interview; title: Types of interviews; title: The employment interview; title: Preparing for an interview; title: Improving your interviewing skills; title: Communicating in small-groups; title: An overview of small-group communication; title: Types of small groups; title: Variables in small-group communication; title: Participating in small-group discussions; title: Decision-making methods; title: Communication skills within small groups; title: Solving problems using small groups; title: Solving problems as a group; title: Types of problem-solving formats; title: The process of problem solving; title: Leadership; title: Effective leadership communication; title: Selecting a speech topic and adapting to the audience; title: Selecting a topic; title: Yourself; title: The situation; title: The audience; title: Demographic factors; title: Audience characteristics; title: Brainstorming; title: Adapting to the audience; title: The speech purpose; title: Thesis statement; title: Researching and using supportive material for your speech; title: Sources of information; title: Finding sources : the library; title: Using the Internet : World Wide Web; title: Citing sources; title: Forms of support for your speech; title: Anecdotes and stories; title: Presentational aids; title: Using presentational aids; title: Organizing your speech; title: The body; title: The introduction; title: The conclusion; title: Transitions; title: Preparing the speech outline; title: Delivering your speech; title: Oral and written communication; title: Understanding speech anxiety; title: Types of delivery; title: Sharing ideas; title: Using your body; title: Using your voice; title: Practicing your speech; title: The informative speech; title: The nature of the informative speech; title: Informative speech topics; title: Organizing the informative speech; title: Methods of presenting an informative speech; title: Sample informative student speech; title: The persuasive speech; title: Developing a persuasive speech objective; title: Topics for a persuasive speech; title: Organizing your persuasive speech; title: Developing persuasive appeals; title: Techniques for enhancing your credibility; title: Sample student persuasive speech.