Coaching Skills for Managers
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788740306347
Table of contents: title: Content; title: 1. Introduction; title: 1.1. So what’s the difference between coaching and managing someone?; title: 2. Building Rapport and Listening; title: 2.1. What is rapport?; title: 2.2. Becoming a good listener; title: 3. Time and Place; title: 3.1. How long should a coaching session last?; title: 3.2. How many coaching sessions will someone need?; title: 3.3. Where is the best place to meet?; title: 3.4. Agreeing the ‘contract’; title: 4. Why are we here?; title: 4.1. How to set the agenda; title: 4.2. The Wheel of Work; title: 4.3. The GROW Model; title: 5. Asking questions; title: 5.1. Why do we ask questions?; title: 5.2. Good questions are open and simple; title: 5.3. Wouldn’t it be easier simply to tell people what to do?; title: 5.4. It’s not what you say, it’s the way that you say it; title: 5.5. What if I don’t know what questions to ask?; title: 5.6. Questions to avoid; title: 5.7. Exercise; title: 6. Challenging assumptions; title: 6.1. So, how would I challenge my coachee?; title: 6.2. Cognitive Dissonance; title: 6.3. Challenging actions; title: 6.4. Questions that may challenge beliefs and actions; title: 7. Planning the next steps; title: 7.1. Dealing with obstacles; title: 7.2. Procrastination; title: 7.3. Perfectionism; title: 7.4. Exercise; title: 8. Giving and receiving feedback; title: 8.1. What is feedback?; title: 8.2. When should I give feedback to my coachee?; title: 8.3. What not to say; title: 8.4. What to do if your feedback gets a negative response; title: 8.5. Asking for feedback on your coaching session; title: 8.6. Self-Assessment; title: 9. Useful sources of information; title: 9.1. Coaching Courses; title: 9.2. Books; title: 10. About the Author