The art of software support
Subtitle: design and operation of support centers and help desks
By: Françoise Tourniaire and Richard Farrell.
Contributors: Farrell, Richard.
Publisher: Prentice Hall PTR
Published: 1997
Place of publication: Upper Saddle River, N.J
Language: eng
Number of pages: 336
Subjects: Software support.; Computer software industry -- Customer services.
Notes: Includes bibliographical references (p. 331) and index.