The empathy effect
Subtitle: how companies prosper when they blur the line between us and them
By: Dev Patnaik with Peter Mortensen.
Contributors: Mortensen, Peter, 1981-
Publisher: FT Press
Published: 2009
Place of publication: Upper Saddle River, N.J
Language: eng
Subjects: Organizational effectiveness; Empathy; Interpersonal relations; Success in business -- Psychological aspects
Table of contents: title: Getting outside; title: The map is not the territory; title: The way things used to be; title: Reflect what you see; title: Walking in someone else's shoes; title: Wired to care; title: Open all the windows; title: Reframe how you see the world; title: We are them and they are us; title: The golden rule; title: The hidden payoff.