Service chain management
Subtitle: technology innovation for the service business
By: [edited by] Christos Voudouris ... [et al.].
Contributors: Voudouris, Christos.
Publisher: Springer
Published: 2008
Place of publication: Berlin
Language: eng
Number of pages: 308
ISBN-13: 9783540755036; 9783540755043
Subjects: Customer services -- Management
Notes: Includes bibliographical references (p. 287-302) and index.