Anytime, anywhere
Subtitle: how the best bricks-and-clicks businesses deliver seamless service to their customers
By: Robert Spector.
Publisher: Perseus Pub.; Perseus
Published: 2002
Place of publication: Cambridge, MA
Language: eng
Number of pages: 293
Subjects: Customer services
Notes: "December 2002"--T.p. verso.

Includes bibliographical references (p. 271-276) and index.