The Nordstrom way
Subtitle: the inside story of America's [no.] 1 customer service company
By: Robert Spector, Patrick D. McCarthy.
Contributors: McCarthy, Patrick D.
Publisher: Wiley
Published: 1995
Place of publication: New York
Language: eng
Number of pages: 244
Subjects: Nordstrom (Firm).; Customer services -- United States.; Department stores -- United States.
Notes: Includes index.