The balanced scorecard
Subtitle: translating strategy into action
By: Robert S. Kaplan, David P. Norton
Contributors: Norton, David P., 1941-; NetLibrary, Inc
Publisher: Harvard Business School Press
Published: 1996
Place of publication: Boston, Mass
Language: eng
Number of pages: 322
Copyright date: 1996
Subjects: Industrial productivity; Measurement; Strategic planning; Organizational effectiveness; Evaluation; Productivité; Mesure; Planification stratégique; Efficacité organisationnelle; Évaluation
Notes: Includes index.

Electronic reproduction. Boulder, Colo. : NetLibrary, 1999. Available via the World Wide Web. Available in multiple electronic file formats. Access may be limited to NetLibrary affiliated libraries.
Table of contents: title: Measurement and management in the information age; title: Why does business need a balanced scorecard?; title: Pt. 1. Measuring business strategy; title: Financial perspective; title: Customer perspective; title: Internal-business-process perspective; title: Learning and growth perspective; title: Linking balanced scorecard measures to your strategy; title: Structure and strategy; title: Pt. 2. Managing business strategy; title: Achieving strategic alignment: from top to bottom; title: Targets, resource allocation, initiatives, and budgets; title: Feedback and the strategic learning process; title: Implementing a balanced scorecard management program; title: Appendix: building a balanced scorecard; title: Index.