Call Center Operations
Subtitle: Profiting from Teleservices
Publisher: McGraw-Hill Professional; McGraw-Hill
Published: 2000
Language: eng
Number of pages: 528
ISBN-13: 9780070164307
First sentence: With increased business pressures to contain operating costs, develop new channels for marketing products and services, and become more competitive overall in the marketplace, many firms are looking to technology as part of a strategic plan to accomplish its mission and profitability goals.