Customer-based quality in transportation
By: Kathleen E. Stein-Hudson ... [et al.].
Contributors: Stein, Kathleen E.; American Association of State Highway and Transportation Officials.; United States. Federal Highway Administration.; National Research Council (U.S.). Transportation Research Board.
Series: Report / National Highway Cooperative Research Program,; 376; Report (National Cooperative Highway Research Program) ;; 376.
Publisher: National Academy Press
Published: 1995
Place of publication: Washington, D.C
Language: eng
Number of pages: 56
Subjects: Highway departments -- United States -- Evaluation.; Highway departments -- United States -- Management.; Total quality management -- United States.; Total quality management in government -- United States.
Notes: "Research sponsored by the American Association of State Highway and Transportation Officials in cooperation with the Federal Highway Administration."
"Transportation Research Board, National Research Council."