It's All About Service
Subtitle: How to Lead Your People to Care for Your Customers
Publisher: Wiley; John Wiley & Sons, Inc.
Published: May 5, 2005
Language: eng
Number of pages: 256
ISBN-13: 9780471716754
First sentence: To have great performance and, as a result, championship customer service, there are two overriding realities: You have to be able to trust your leader and you have to be able to trust your teammates.