When customers talk
Subtitle: --turn what they tell you into sales
By: T. Scott Gross & BIGresearch.
Contributors: BIGresearch (Firm)
Publisher: Dearborn Trade Pub.
Published: 2005
Place of publication: Chicago
Language: eng
Number of pages: 207
Subjects: Customer relations; Customer services
Notes: Includes index.
Table of contents: title: We see tomorrow; title: Foreknowledge; title: The BIG idea; title: The physical and metaphysical components; title: How to listen to your customers; title: How customers want to be served; title: Engineer the experience; title: Retailers and service providers who get it right; title: On the horizon; title: Cliché or reality?