E-service
Subtitle: 24 ways to keep your customers - when the competition is just a click away
By: Ron Zemke, Tom Connellan
Contributors: Connellan, Thomas K., 1942-
Publisher: AMACOM, American Management Association
Published: 2001
Place of publication: New York
Language: eng
Number of pages: 341
Subjects: Customer loyalty; Internet marketing
Notes: Includes bibliographical references (p. 323-325) and index