Communication case studies
Subtitle: building interpersonal skills in the veterinary practice
By: Carolyn C. Shadle, John L. Meyer
Contributors: Meyer, John L. (John Leonard), 1936-; American Animal Hospital Association
Publisher: AAHA Press
Published: 2010
Place of publication: Lakewood, Colo
Language: eng
ISBN-13: 9781583261651
Subjects: Veterinary Medicine; Psychology; Communication; Professional Practice; Veterinarians; Case Reports; Ethics; Professional-Patient Relations
Notes: Includes bibliographical references and index.
Table of contents: title: The challenge of communication; title: Learning in groups : how to take the fun to another level; title: The art of persuasion in veterinary practice : foundational thoughts; title: Nonverbal communication : signals that support or trump the words you use; title: Interpersonal communication : building bonds with others; title: Connecting with others : making small talk; title: More complex communication : forging relationships; title: Small group and organizational communication : getting along in a group; title: Intercultural communication : the beauty of variety; title: Interpersonal communication skills : listening and building trust; title: Interpersonal communication skills : there's a time to speak; title: Tips on what to avoid : dodging the barriers; title: Problem-solving skills : process and promise; title: Small group and organizational communication skills : creative minds working together.