Customer Care Excellence
Subtitle: How to Create an Effective Customer Focus
Edition: 5th ed. edition
Publisher: Kogan Page
Published: March 1, 2008
Language: eng
Format: Paperback
Number of pages: 256
ISBN-13: 9780749450663
Subjects: Business & Economics; Business / Economics / Finance; Business/Economics; Customer Service; Business & Economics / Customer Service; Assessment, Testing & Measurement; Sales & Selling - General; Customer relations; Customer services; Total quality management