Performance measurement in service industries
Subtitle: making it work
By: Lin Fitzgerald, Philip Moon.
Contributors: Moon, Philip.; Chartered Institute of Management Accountants.
Publisher: Chartered Institute of Management Accountants
Published: 1996
Place of publication: London
Language: eng
Number of pages: 110
Subjects: Service industries -- Quality control.; Service industries -- Management.; Customer services -- Management.; Performance standards -- Management.; Industrial efficiency -- Management.
Notes: Extends the previous research study: Performance measurement in service businesses.by Lin Fitzgerald...(et al.): London : CIMA, 1991.