Staffing an inbound call center
By: by O. Z. Aksin and P. T. Harker.
Contributors: Harker, Patrick T.; INSEAD.
Edition: Revised [i.e. 2nd] ed.
Series: Working papers / INSEAD -- 98/79/TM; Working papers -- 98/79/TM.
Publisher: INSEAD
Published: 1998
Place of publication: Fontainebleau
Language: eng
Number of pages: 44
Notes: Revised version of 97/15/TM.