Best practices in customer service
By: edited by Ron Zemke and John A. Woods.
Contributors: Zemke, Ron.; Woods, John A.
Edition: 1st AMACOM ed. 1999
Publisher: HRD Press; AMACOM
Published: 1999
Place of publication: Amherst, Mass; New York, N.Y
Language: eng
Number of pages: 414
Subjects: Customer services.
Notes: Includes bibliographical references.