TQM in training
Subtitle: the practitioner's guide.
Contributors: Glenrothes College.; Scottish Further Education Unit.; Great Britain. Department of Employment.
Publisher: ScottishFurther Education Unit
Published: 1992
Place of publication: Glasgow
Language: eng
Number of pages: 17
Subjects: Total quality management.
Other titles: Total quality management in training : the practitioner's guide.
Notes: Funded by the Employment Dept and published on behalf of Glenrothes College.
Table of contents: value: Contents: v. 0. Introduction to TQM; value: v. 1. Introduction to the guide; value: v. 2. Knowing your business; value: v. 3. Getting started; value: v. 4. Developing a quality culture; value: v. 5. Keeping a finger on the pulse; value: v. 6. A customer focus; value: v. 7. How are we doing?; value: v. 8. Making sense from audits; value: v. 9. Selecting a quality leader; value: v. 10. Getting outsider help; value: v. 11. The tools and how to apply them; value: v. 12. TQM strategic management; value: v. 13. Building the quality manual; value: v. 14. Maintaining momentum; value: v. 15. What does it mean?; value: (v.16). Photocopy kit.