America's service meltdown
Subtitle: restoring service excellence in the age of the customer
By: Raul Pupo.
Publisher: Praeger
Published: 2010
Place of publication: Santa Barbara, Calif
Language: eng
ISBN-13: 9780313386022; 9780313386039
Subjects: Customer services -- United States; Customer relations -- United States
Notes: Includes bibliographical references and index.