Best Practices
Subtitle: Building Your Business With Customer-Focused Solutions (Simon & Schuster Business Books)
Edition: New Ed edition
Publisher: Simon & Schuster (Paper)
Published: May 2000
Format: Paperback
Number of pages: 288
ISBN-13: 9780684860350
Subjects: Business strategy; Management & management techniques; Business/Economics
First sentence: Mobil Oil might never have found a way to provide the fast, friendly, consistent, and knowledgeable service its customers wanted if it hadn't been for a racetrack pit crew, a hotel concierge, and a plumbing parts salesman.