Managing difficult, frustrating, and hostile conversations
Subtitle: strategies for savvy administrators
By: Georgia J. Kosmoski, Dennis R. Pollack.
Contributors: Pollack, Dennis R.
Publisher: Sage Publications
Published: 2000
Place of publication: Thousand Oaks, Calif
Language: eng
Number of pages: 108
Subjects: Conflict management -- United States; School administrators -- United States; Aggressiveness -- United States; Mediation -- United States; Behavior modification -- United States
Notes: Includes bibliographical references (p. 104-108).
Table of contents: title: Defusing the angry screamer; title: Dealing with embarrassment or humiliation; title: Handling legitimate complaints; title: Under the influence of drugs or alcohol; title: Refusing to be coerced; title: Discouraging the dependent personality; title: Serving as mediator when friction exists; title: Disabling the backstabber; title: Maintaining confidentiality; title: What works in all cases.