Cool It! Anger Management & Conflict Resolution
Publisher: Bookboon
Published: 2013
ISBN-13: 9788740302295
Table of contents: title: Innhold; title: Introduction; title: Anger Management - An Overview; title: The Theory Of Conflict In The Workplace; title: Conflict Categories; title: The Theory of Violence and Aggression; title: Strategies For Managing Conflict And Reducing Aggression; title: Verbal And Non-Verbal Behaviour; title: Basic Negotiation Skills; title: Mediation; title: Individual Skills For Conflict Management; title: How To Handle Difficult People With Listening And Influencing Skills; title: Conflict Resolution – Specific Additional Skills; title: Conflict Reduction Planning; title: Difficult Personality Types; title: Effective Anger And Conflict Management; title: Book List; title: Continue Where This Toolkit Leaves Off!