Mastering communication at work
Subtitle: how to lead, manage, and influence
By: Ethan F. Becker, Jon Wortmann.
Contributors: Wortmann, Jon.
Publisher: McGraw-Hill
Published: 2009
Place of publication: New York
Language: eng
Number of pages: 232
ISBN-13: 9780071625029
Subjects: Communication in management; Business communication
Notes: Includes index.
Table of contents: title: Match your listener's tendency; title: Manage your ethos; title: Speak to motivate; title: Frame; title: Validate; title: Add color; title: Defensiveness; title: Meetings; title: Hiring; title: Delegation; title: Criticism; title: Presentations; title: Communication as a hard skill.