Quality Is Still Free
Subtitle: Making Quality Certain In Uncertain Times
Publisher: McGraw-Hill Companies
Published: October 1, 1995
Language: eng
Number of pages: 288
ISBN-13: 9780070145320
First sentence: The phrase "Making Quality Certain" means creating an organization where transactions are completed correctly the first time; where employees, suppliers, and customers are helped to become successful; and with whom everyone is proud to be associated.
Description: "Crosby awakened the world to the notion that quality rests in the hands of management, not in the quality control department. Two decades and many intense changes later, these truths have become self-evident - but why hasn't more permanent progress occurred? In these pages, the Quality pioneer offers a few pungent insights. Furthermore, he updates his patented Quality Management Process Maturity Grid, a device for readers to examine the status of their own quality efforts and chart their progress. No more valuable tool exists to facilitate communication between managers and those who are trying to make the Quality process happen in increasingly difficult times."--Jacket.