Conversation and community
Subtitle: the social web for documentation
By: Anne Gentle ; foreword by Andy Oram
Edition: 1st ed.
Publisher: XML Press
Published: 2009
Place of publication: Fort Collins, Colo
Language: eng
Number of pages: 236
ISBN-13: 9780982219119
Subjects: Communities; Social media; User-generated content; Computer network resources; Technical writing
Description: "Conversation and Community: The Social Web for Technical Documentation, industry expert Anne Gentle's new book, brings the tools of the Social Web to technical documentation. She looks at the most important Web 2.0 tools, including blogs, wikis, micro-blogging, and syndication, and shows how they can be used to foster conversations and a community with your customers. Through examples and her own hard-won experience with these technologies, Gentle provides practical guidance for technical communicators, marketers, and anyone who wants to use the Social Web to interact with customers."--Publisher description.
Notes: Includes bibliographical references and index.