A Piece of the Pie
Subtitle: The Story of Customer Service at Publix
Contributors: Charlie Jenkins Jr. (Foreword)
Edition: 1st edition
Publisher: Publix Super Markets
Published: January 2005
Language: eng
Format: Paperback
Number of pages: 179
ISBN-13: 9780976818304
First sentence: By 1993, Publix had reached the top of the charts in customer satisfaction ratings.
Table of contents: label: Part One: Where Shopping Is a Pleasure
title: 6; label: 1. Spirit
title: 7; label: 2. Customer Response: A Sample
title: 12; label: 3. Digging Deeper
title: 17; label: 4. The Purple Potato Perspective
title: 22; label: 5. Honesty
title: 26; label: 6. More Than a Guarantee
title: 29; label: 7. A Little Better Place
title: 35; label: 8. The Out of Stock
title: 44; label: 9. Car Trouble
title: 50; label: 10. Relationships
title: 55; label: 11. Tough Nuts to Crack
title: 67; label: 12. Special Occasions
title: 72; label: 13. The Holiday Spirit
title: 78; label: 14. Any Day Will Do
title: 84; label: 15. Serving Those with Special Needs
title: 92; label: 16. The Spirit of Service
title: 96; label: 17. Beyond Fifty
title: 105; label: Part Two: A Piece of the Pie
title: 111; label: 18. Rewards
title: 112; label: 19. The Chairman's Umbrella
title: 118; label: 20. The Right Stuff
title: 122; label: 21. Tending to Culture
title: 128; label: 22. Spices and Herbs
title: 136; label: 23. A Piece of the Pie
title: 143; label: 24. The Turbulent 90's
title: 149; label: 25. Pride
title: 155; label: 26. The Recipe
title: 163; label: 27. What's in Store
title: 166