Conceptualizing and testing a dynamic process model of service quality
By: William Boulding ... [et al.]
Contributors: Boulding, William; Marketing Science Institute
Series: Report / Marketing Science Institute -- no. 92-121; Report (Marketing Science Institute) -- no. 92-121
Publisher: Marketing Science Institute
Published: 1992
Place of publication: Cambridge, Mass
Language: eng
Number of pages: 51
Subjects: Customer services -- Research; Consumers -- Attitudes; Customer relations
Notes: "August 1992."

"Technical working paper."

Includes bibliographical references (p. 48-50)