Public access systems
Subtitle: bringing computer power to the people
By: Greg Kearsley.
Series: Human/computer interaction; Human/computer interaction (Norwood, N.J.)
Publisher: Ablex Pub. Corp.; ABC-CLIO, LLC
Published: 1994
Place of publication: Norwood, N.J
Language: eng
Number of pages: 190
Subjects: End-user computing.; Human-computer interaction.
Description: There are many different public access applications: ATMs, information kiosks, museum exhibits, point of sale units, and message systems. The potential for improving service in many businesses by providing excellent user interfaces to public access systems is great. System designers must understand the basic principles, follow guidelines to ensure consistent layouts, do extensive usability tests, and collect usage data to guide refinements. The opportunities for public access systems increase daily as the capabilities of computing systems increase and the costs decrease. Customer service and satisfaction can be increased at relatively low cost if designers understand the technology and apply usability engineering processes.
Notes: Includes bibliographical references (p. 175-181) and indexes.