Management
Subtitle: meeting and exceeding customer expectations
By: Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen.
Contributors: Attner, Raymond F.; Allen, Gemmy.
Edition: 8th ed.
Publisher: Thomson/South-Western
Published: 2005
Place of publication: Mason, Ohio
Language: eng
Number of pages: 742
Subjects: Management.
Notes: Includes bibliographical references (p. 701-720) and index.
Includes passcode to InfoTrac College edition, the Online Library (WWW.infotrac-college.com).