Resolving conflict
Subtitle: ten steps for turning negatives to positives
By: Harold Scharlatt
Publisher: Center for Creative Leadership
Published: 2016
Place of publication: Greensboro, North Carolina]
Language: eng
ISBN-13: 9781604916195; 9781604916188
Subjects: Conflict management; Gestion des conflits; BUSINESS & ECONOMICS; Industrial Management; Management; Management Science; Organizational Behavior
Description: Conflict is inevitable, in everyday life and-especially in today's increasingly non-hierarchical organizations-in the workplace.
Notes: Includes bibliographical references.
Table of contents: title: Preface; Introduction; One: TYPICAL QUESTIONS ABOUT CONFLICT; Two: CONFLICT IN CONTEXT; Three: APPROACHES TO CONFLICT; Four: CONFLICT ANALYSIS AND STRATEGY; Five: AN ILLUSTRATED WALK-THROUGH OF A CONFLICT SITUATION; SUGGESTED RESOURCES; About the Center for Creative Leadership.