Integrating Service Level Agreements
Subtitle: Optimizing Your OSS for SLA Delivery
Publisher: Wiley
Published: July 15, 2002
Language: eng
Number of pages: 352
ISBN-13: 9780471210122
First sentence: In Chapter 1 we will describe SLAs, discuss why they are important, and demonstrate why they are on the way to becoming the driving concept behind all service models.