Consumer complaints management
Subtitle: a guide for Canadian business.
Contributors: Canada. Office of Consumer Affairs.
Publisher: Office of Consumer Affairs
Published: 2002
Place of publication: Ottawa
Language: eng
Number of pages: 47
Subjects: Consumer complaints.; Customer relations.; Customer services.
Other titles: Guide for Canadian business.; Gestion des plaintes des consommateurs :
Notes: "Developed on behalf of the federal, provincial and territorial ministers responsible for consumer affairs."

Distributed by the Government of Canada Depository Services Program.

Also made available online.

Also available in alternate formats.

Text in English and French on inverted pages.