Quality
Subtitle: from customer needs to customer satisfaction
By: Bo Bergman, Bengt Klefsjö.
Contributors: Klefsjö, Bengt, 1943-
Publisher: McGraw-Hill Book Co; McGraw-Hill College
Published: 1994
Place of publication: London; New York
Language: eng
Number of pages: 478
Subjects: Customer services -- Quality control.; Consumer satisfaction.
Notes: Includes bibliographical references (p. 453-472) and index.