Service Breakthroughs
Publisher: Free Press
Published: September 12, 2007
Language: eng
Format: Paperback
Number of pages: 306
ISBN-13: 9781416576860
Subjects: Customer Service; Management - General; Marketing - General; Business & Economics / Customer Service; Business & Economics / Marketing / General; Business & Economics : Management - General; Business & Economics : Marketing - General; Forecasting; Business & Economics; Business / Economics / Finance; Business/Economics
First sentence: Outstanding service organizations are managed differently from their merely good competitors.