Making Customer Satisfaction Happen
Edition: 1 edition
Publisher: Springer
Published: February 29, 1996
Language: eng
Format: Paperback
Number of pages: 208
ISBN-13: 9780412786303
Subjects: Customer services; Mechanical engineering; Customer Service; Quality (Management); Business & Economics; Technology & Industrial Arts; Reference; Engineering - Mechanical; Management Science; Production & Operations Management; Technology / Engineering / Mechanical; Total Quality Management