How to manage the the IT helpdesk
Subtitle: a guide for user support and call centre managers
By: Noel Bruton.
Edition: 2nd ed.
Series: Computer weekly professional series
Publisher: Butterworth Heinemann
Published: 2002
Place of publication: Oxford
Language: eng
Number of pages: 347
Subjects: Information technology -- Management.; Customer services -- Management.; Call centers -- Management.
Notes: Includes bibliographical references and index.