Call Center Benchmarking (Deciding If Good Is Enough)
Publisher: Purdue University Press
Published: June 15, 2000
Language: eng
Format: Paperback
Number of pages: 108
ISBN-13: 9781557532152
Subjects: Customer services; Office systems & equipment; Postal & telecommunications industries; Production & quality control management; Quality Assurance (QA) & Total Quality Management (TQM); Call centers; Banks And Banking; Business & Economics; Business / Economics / Finance; United States; Reference; Customer Service; Business & Economics / Human Resources & Personnel Management; ICHOR Business Book; Banks & Banking; Benchmarking (Management); Management
First sentence: Today's line managers and corporate executives have an overwhelming amount of information available to them to aid in the decision-making process.