Firing on all cylinders
Subtitle: the service/quality system for high-powered corporate performance
By: Jim Clemmer, with Barry Sheehy and Achieve International/Zenger-Miller Associates.
Contributors: Sheehy, Barry.; Achieve Group Inc.
Edition: 2d ed.
Publisher: Macmillan
Published: 1992
Place of publication: Toronto, Ont
Language: eng
Number of pages: 392
Subjects: Customer services -- Management.; Quality of products -- Management.; Success in business.
Notes: Bibliogr.

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