Customer service standards of the National Archives and Records Administration.
Edition: Rev. Sept. 2003.
Publisher: National Archives and Records Administration
Published: 2003
Place of publication: [Washington, D.C.]
Language: eng
Subjects: United States. -- National Archives and Records Administration.; Customer services -- United States.
Notes: Shipping list no.: 2004-0278-P.

Also available via Internet from the NARA web site. Address as of 10/1/04: http://www.archives.gov/about%5Fus/customer%5Fservice/customer%5Fservice%5Fstandards.html; current access is available via PURL.