The courageous messenger
Subtitle: how to successfully speak up at work
By: Kathleen D. Ryan, Daniel K. Oestreich, George A. Orr III.
Contributors: Oestreich, Daniel K., 1950-; Orr, George A., 1946-
Edition: 1st ed.
Series: The Jossey-Bass business & management series
Publisher: Jossey-Bass Publishers
Published: 1996
Place of publication: San Francisco
Language: eng
Number of pages: 275
Subjects: Communication in organizations.; Interpersonal communication.; Management -- Employee participation.; Courage.; Assertiveness (Psychology)
Description: "The Courageous Messenger is for anyone who wants to voice a concern or offer an idea to improve things - but hesitates out of a concern for risks and repercussions. Kathleen Ryan, Daniel Oestreich, and George Orr have written a practical, easy-to-read book on the principles, strategies, and skills for becoming an effective and courageous messenger in the workplace. This hands-on guidebook provides a step-by-step assessment of the benefits, risks, and motivations for communicating difficult news to bosses, peers, and employees." "The authors use model conversations and detailed examples of workplace situations to guide you through each step of the process, including preparing for and opening the conversation, expressing yourself with clarity and tact, working through difficult or emotional moments, developing solid agreements on outcomes of the conversation, and ensuring successful follow-through."--BOOK JACKET.
Notes: Includes index.