Getting to resolution
Subtitle: turning conflict into collaboration
By: Stewart Levine.
Edition: 2nd ed.
Publisher: Berrett-Koehler Publishers
Published: 2009
Place of publication: San Francisco
Language: eng
ISBN-13: 9781576757710
Subjects: Dispute resolution (Law) -- United States; Mediation -- United States; Conflict management
Notes: Includes bibliographical references and index.
Table of contents: title: Resolution: getting beyond conflict, compromise, and settlement; title: ROI and the costs of conflict : pay now or pay later; title: A better way of resolving conflict; title: Two brothers : their story of resolution; title: The craft of resolution : a road map for resolving conflict; title: Principle 1 : believing in abundance; title: Principle 2 : creating partnership; title: Principle 3 : being creative; title: Principle 4 : fostering sustainable collaboration; title: Principle 5 : becoming open; title: Principle 6 : forming long-term collaborations; title: Principle 7 : relying on feelings and intuition; title: Principle 8 : disclosing information and feelings; title: Principle 9 : learning throughout the resolution process; title: Principle 10 : becoming responseable; title: Step 1 : your attitude of resolution; title: Step 2 : stories : telling and listening; title: Step 3 : listening for a vision of resolution; title: Step 4 : getting current and complete; title: Step 5 : reaching agreement in principle; title: Step 6 : crafting the new agreement; title: Step 7 : resolution; title: Applying the principles : the craft of resolution; title: Benefits and utility : the cycle of resolution; title: Using the power of the legal system; title: Choosing a professional : the resolutionary; title: Building a culture of agreement and resolution.