Thriving under fire
Subtitle: turn difficult customers into business success
By: John Faisandier
Publisher: Steele Roberts
Published: 2009
Place of publication: Wellington, N.Z
Language: eng
Number of pages: 149
ISBN-13: 9781877448669
Subjects: Customer relations; Conflict management
Description: "Angry and upset customers are a challenge to any business. They cause stress for staff and, if not handled well, customers will tell others about their negative experiences. This book provides practical solutions to help you respond effectively to difficult customers and remain relatively stress-free, while giving good service."--South Pacific Books.
Notes: Includes bibliographical references and index.