Scoring Points
Subtitle: How Tesco Is Winning Customer Loyalty
Publisher: Kogan Page
Published: March 1, 2004
Language: eng
Format: Hardcover
Number of pages: 276
ISBN-13: 9780749435783
Subjects: Customer services; Retail sector; Customer Service; Business / Economics / Finance; Business & Economics; Tesco (Firm); Business/Economics; History; Customer loyalty programs; Business & Economics / Customer Service; Business & Economics / General; 20th century; Marketing - General; Case studies; Great Britain
Description: "Launched in 1995, Tesco Clubcard is the world's most successful retail loyalty scheme. Since then, Tesco has transformed its relationship with its customers. Today, it is not only the United Kingdom's number one retailer, but also the world's most successful Internet supermarket, one of Europe's fastest growing financial service companies and arguably one of the world's most successful exponents of Customer Relationship Management (CRM)." "Scoring Points is the dramatic, previously untold story of how Clubcard was conceived, launched and developed. Clive Humby and Terry Hunt, two major influences behind Tesco's spectacular transformation, and Tim Phillips, a leading business writer and broadcaster, bring us a compelling behind-the-scenes account of Clubcard: the successes, the failures and the invaluable lessons learnt."--Jacket.