Gu ke jing yan guan li
By: Kapeng zhu ; Xu Meifang yi = Clued in : how to keep customers coming back again and again / Lewis P. Carbone.
Contributors: Xu, Meifang.
Edition: Chu ban
Publisher: Taiwan pei sheng jiao yu chu ban gu fen you xian gong si
Published: 2005
Place of publication: Taibei Shi
Language: chi
Number of pages: 313
Subjects: Customer services -- Evaluation.; Customer services -- Quality control.; Consumer behavior -- Psychological aspects.; Organizational effectiveness -- Management.
Work titles: Clued in.
Notes: Translation of: Clued in : how to keep customers coming back again and again.

Includes bibliographical references.