Achieving service excellence
Subtitle: strategies for healthcare
By: Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton
Contributors: Ford, Robert C. (Robert Clayton), 1945-; Heaton, Cherrill P.
Edition: 2nd ed.
Series: ACHE management series; Management series (Ann Arbor, Mich.)
Publisher: Health Administration Press
Published: 2010
Place of publication: Chicago
Language: eng
Number of pages: 440
ISBN-13: 9781567933277
Notes: Includes bibliographical references (p. 411-429) and index.