Are you being served?
Subtitle: new tools for measuring service delivery
By: edited by Samia Amin, Jishnu Das, Markus Goldstein.
Contributors: Amin, Samia, 1980-; Das, Jishnu.; Goldstein, Markus P., 1970-
Publisher: The World Bank
Published: 2007
Place of publication: Washington, D.C
Language: eng
ISBN-13: 9780821371855; 9780821371862
Subjects: Medical care -- Developing countries -- Quality control -- Measurement; Health facilities -- Developing countries -- Quality control -- Measurement; School surveys -- Developing countries; Quality assurance -- Developing countries -- Measurement; Data Collection -- methods; Developing Countries; Health Services Research -- methods; Quality Assurance, Health Care -- economics; Quality Assurance, Health Care -- methods
Notes: Includes bibliographical references and index.
Table of contents: title: Health facility surveys: an introduction; title: An introduction to methodologies for measuring service delivery in education; title: Administrative data is a study of local inequality and project choice: issues of interpretation and relevance; title: What can be learned from project monitoring data? lessons from a nutrition program in Madagascar; title: Tracking public money in the health sector in Mozambique: conceptual and practical challenges; title: Public expenditure tracking survey in a difficult environment: the case of Chad; title: Assessing health and education services in the aftermath of a disaster; title: Ukraine school survey: design challenges, poverty linkages, and evaluation opportunities; title: Some lessons from school surveys in Indonesia and Papua New Guinea; title: Qualitative research to prepare quantitative analysis: absenteeism among health workers in to African countries; title: Using vignettes to measure the quality of health care; title: Client satisfaction and the perceived quality of primary health care in Uganda; title: Health facility and school surveys in the Indonesia family life surveys; title: Collecting data from service providers with the living standards measurement study.