Star-studded service
Subtitle: six steps to winning patient satisfaction
By: Kevin W. Sullivan and the Service Quality Team at SullivanLuallin Group
Contributors: Sullivan/Luallin. Service Quality Team; Medical Group Management Association
Edition: 2nd ed.
Publisher: Medical Group Management Association
Published: 2013
Place of publication: Englewood, CO
Language: eng
Number of pages: 149
ISBN-13: 9781568294292
Subjects: Practice Management; Patient Satisfaction; Methods; Attitude of Health Personnel; Marketing of Health Services; Standards
Description: "This book offers tools, techniques, and best practices to help medical practice administrators better market their practices to help build market share, positively affect patient satisfaction, build a service team, define service protocols, track and measure momentum, and provide top-notch service excellence"--Provided by publisher.
Notes: Includes bibliographical references and index.
Table of contents: title: Building market share; title: Factors affecting patient satisfaction; title: Building the service team; title: Conducting a baseline service assessment; title: Strategy for service management; title: Defining service protocols; title: Patient-pleasing techniques; title: Tracking and accountability; title: Momentum strategies.