Assessing service qualitythrough market research
Subtitle: distinguishing the role of users and residents surveys
By: Tony Bovaird & Mike Tricker.
Contributors: Tricker, M. J. 1949-
Series: Research Institute research paperseries -- RP9724; Research paper series (Aston Business School) -- RP9724.
Publisher: Aston Business School Research Institute
Published: 1997
Place of publication: Birmingham
Language: eng
Number of pages: 21
Subjects: Marketing research.; Customer services.; Quality control.
Notes: This paper is an amended version of a paper presented at International Institute of Administrative Sciences. Helsinki, Finland April 1996'.

Bibliography: p20-21.