Key performance indicators
Subtitle: developing, implementing, and using winning KPIs
By: David Parmenter.
Publisher: John Wiley & Sons
Published: 2010
Place of publication: Hoboken, N.J
Language: eng
Number of pages: 299
ISBN-13: 9780470545157
Subjects: Performance technology; Performance standards; Organizational effectiveness
Notes: Includes index.
Table of contents: title: Introduction; title: Foundation stones for implementing key performance indicators; title: Developing and using KPIs : a 12-step model; title: KPI team resource kit; title: Templates for reporting performance measures; title: Facilitator's resource kit; title: Critical success factors kit; title: Brainstorming performance measures; title: Implementation variations for small to medium enterprises and not for profit organizations; title: Implementation lessons