Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)
Publisher: AMACOM/American Management Association
Published: May 2000
Language: eng
Format: Paperback
Number of pages: 214
ISBN-13: 9780814470848
Subjects: Customer services; Management & management techniques; Service industries; Business/Economics; Business & Economics; Business / Economics / Finance; Management - General; Customer Service; Customer relations
First sentence: The numbers are in and the case airtight: Companies that perform high-quality service recovery realize substantial economic payoff.