Voices into choices
Subtitle: acting on the voice of the customer
By: Center for Quality of Management: Gary Burchill, Christina Hepner Brodie.
Contributors: Brodie, Christina Hepner.; Center for Quality Management (Cambridge, Mass.); Joiner Associates.
Publisher: Joiner Publication
Published: 1997
Place of publication: Madison, WI
Language: eng
Number of pages: 430
Subjects: Customer services.; Customer relations.; Total quality management.
Notes: "Development team: Center for Quality of Management, Joiner Associates Incorporated"--T.p. verso.

Includes index.