Process assessment and improvement
Subtitle: a practical guide for managers, quality professionals, and assessors
By: by Hans van Loon.
Series: The Kluwer international series in engineering and computer science ;; SECS 776
Publisher: Springer
Published: 2004
Place of publication: New York
Language: eng
Subjects: Computer software -- Reliability; Computer software -- Quality control; ISO 9000 Series Standards
Notes: Includes bibliographical references and index.