AskA starter kit
Subtitle: how to build and maintain digital reference services
By: by R. David Lankes, Abby S. Kasowitz
Contributors: ERIC Clearinghouse on Information & Technology
Publisher: ERIC Clearinghouse on Information & Technology, Syracuse University
Published: 1998
Place of publication: Syracuse, N.Y
Language: eng
Number of pages: 232
Subjects: Reference services (Libraries) -- Automation; Digital libraries -- United States; Internet -- United States
Other titles: How to build and maintain digital reference services
Description: A set of six self-instructional modules intended to prepare organizations and individuals to create an Internet-based human-mediated information service. Helpful hints for new services include real-life experiences from existing digital reference services like AskERIC, NASA's Ask the Space Scientist, KidsConnect etc
Notes: "November 1998."

Includes bibliographical references (p. 217-227)
Table of contents: value: Module 1. Informing: Gathering information on the current digital reference arena; value: module 2. Planning: Creating a plan for building and maintaining an AskA service; value: module 3. Training: Training AskA service staff; value: module 4. Prototyping: Creating and testing AskA services in a controlled environment; value: module 5. Contributing: Operating and maintaining the AskA service; value: module 6. Evaluating: Measuring effectiveness and efficiency of AskA services; value: Conclusion; value: About the virtual reference desk; value: Glossary; value: AskA service directory; value: appendix: AskA service blueprints