Employee identity in Indian call centres
Subtitle: the notion of professionalism
By: Ernesto Noronha, Premilla D'Cruz.
Contributors: D'Cruz, Premilla.
Publisher: Response Books
Published: 2009
Place of publication: New Delhi; Thousand Oaks, Calif
Language: eng
ISBN-13: 9788132100799
Subjects: Call centers -- India
Notes: Includes bibliographical references and index.
Table of contents: title: Call centres as workplaces; title: The call centre industry in India; title: The research process; title: Professionalism as lived experience; title: Professionalism and the reinvention of the trade union movement; title: Professionalism contested; title: Final word.