Send this jerk the bedbug letter
Subtitle: how companies, politicians, and the mass media deal with complaints, and how to be a more effective complainer
By: John Bear.
Publisher: Ten Speed Press
Published: 1996
Place of publication: Berkeley, Calif
Language: eng
Number of pages: 322
Subjects: Consumer complaints.; Complaint letters.; Customer services -- Management.; Consumer satisfaction.
Notes: Includes index.