OSS essentials
Subtitle: support system solutions for service providers
By: Kornel Terplan
Publisher: John Wiley
Published: 2001
Place of publication: New York
Language: eng
Number of pages: 610
Subjects: Computer technical support; Internet service providers; Management; Data processing; Open source software; Computer networks; Support services (Management)
Notes: "Wiley Computer Publishing."

Includes bibliographical references (p. 573-575) and index.