Baldrige 20/20
Subtitle: an executive's guide to the criteria for performance excellence : featuring data and stories from organizations that used the criteria to become U.S. role models
By: with forewords by Rosabeth Moss Kanter and Gregory R. Page
Contributors: American Society for Quality
Publisher: Baldridge Performance Excellence Program, National Institute of Standards and Technology
Published: 2011
Place of publication: Gaithersburg, MD
Language: eng
Number of pages: 116
ISBN-13: 9780615562674
Subjects: Total quality management; Evaluation; Malcolm Baldrige National Quality Award; Case studies