Business performance measurement
Subtitle: theory and practice
By: edited by Andy Neely.
Contributors: Neely, A. D.
Publisher: Cambridge University Press
Published: 2002
Place of publication: Cambridge
Language: eng
Number of pages: 366
Subjects: Organizational effectiveness -- Measurement.; Performance -- Measurement.; Total quality management.
Notes: Includes bibliographical references and index.
Table of contents: title: Machine generated contents note: Part I Performance measurement - functional analyses; title: 1 Measuring performance: The accounting perspective; title: David Otley; title: 2 Measuring performance: The marketing perspective; title: Bruce Clark; title: 3 Measuring performance: The operations perspective; title: Andy Neely and Rob Austin; title: 4 Finding performance: The new discipline in management; title: Marshall W.Meyer; title: Part II Performance measurement - theoretical foundations; title: 5 A conceptual and operational delineation of performance; title: MichelLebas and Ken Euske; title: 6 When it should not work but does: Anomalies of high performance; title: Rob Austin and Jody Hoffer Gittell; title: 7 Does pay for performance really motivate employees?; title: Margit Osterloh and Bruno S.Frey; title: 8 Superior managers tolerance to dysfunctional behavior: A test; title: Clive Emmanuel; title: Part III Performance measurement - frameworks and methodologies; title: 9 Performance measurement frameworks: A review; title: Mike Kennerley and Andy Neely; title: 10 The critical few: First among equals as parameters of strategic; title: effectiveness; title: Elspeth Murray and Peter Richardson; title: 11 Integrated performance measurement systems: Structure and dynamics; title: Umit Bititci, Allan Carrie, and Trevor Turner; title: 12 Why measurement initiatives succeed and fail: The impact of parent; title: company initiatives; title: Mike Bourne and Andy Neely; title: Part IV Performance measurement - practical applications; title: 13 What really goes on in the name of benchmarking?; title: David Mayle, Matthew Hinton, Graham Francis, and Jacky Holloway; title: 14 Measuring marketing performance: Which way is up?; title: Tim Ambler and Flora Kokkinaki; title: 15 Loosely coupled performance measurement systems; title: Thomas Ahrens and Chris Chapman; title: 16 Redefining government performance; title: Ken Ogata and Rich Goodkey; title: Part V Performance measurement - specific measures; title: 17 Customer satisfaction and business performance; title: Kai Kristensen, Anne Martensen, and Lars Grenholdt; title: 18 Linking financial performance to employee and customer satisfaction; title: Andy Neely and Mohammed Al Najjar; title: 19 Measuring innovation performance; title: Riitta Katila; title: Part VI Performance measurement - emerging issues and trends; title: 20 The future of performance measurement: Measuring knowledge; title: work; title: Rob Austin and Pat Larkey; title: 21 Measuring eBusiness performance; title: Andy Neely, Bernard Marr, Chris Adams, and Neha Kapashi.