Navigating the new retail landscape
Subtitle: a guide for business leaders
By: Alan Treadgold and Jonathan Reynolds
Contributors: Reynolds, Jonathan, 1958- author
Edition: First edition.
Publisher: Oxford University Press
Published: 2016
Language: eng
Number of pages: 263
ISBN-13: 9780198745754
Subjects: Retail trade; History
Description: "The book firstly describes the major directions and drivers of change that define the new global landscape of retailing (Part 1). Accelerating technology change, the rise to prominence globally of internet enabled shoppers and the rapid emergence of entirely new retail enterprises and business models are combining to re-shape the very fundamentals of the retail industry. No longer are shops needed to be in the business of retailing. No longer is choice for the shopper limited to the neighbourhood, town or even country in which they live. No longer is the act of retailing solely the preserve of traditional retail enterprises as internet-enabled businesses, technology, logistics, suppliers and financial services enterprises. All seek direct relationships with the shopper. Part 2 discusses the structures, skills, and capabilities retail enterprises will need if they are to be successful in this new landscape and the skills and perspectives that will be required of the leaders of retail enterprises. Case studies of innovative and successful enterprises are presented throughout the book to illustrate the themes discussed. Frameworks are presented to provide practical guidance for enterprise leaders to understand and contextualise the nature of change that is re-shaping retail landscapes globally. Clear guidance is given of the capabilities, skills and perspectives that will be needed at both an enterprise and a personal leadership level to deliver success in the new landscape of retailing"--Provided by publisher.
Notes: Includes bibliographical references and index.
Table of contents: title: Part 1. Navigating the new retail landscape. The new landscape for customer engagement; title: The transformational role of technology; title: The changing physical landscape of retailing; title: New dimensions in retail industry internationalization; title: The emergence of new business models; title: Bringing order to new world order; title: Part 2. Guidance for business leaders. Reimaging the retail store; title: Delivering the omni-channel experience; title: The new needs of the retail enterprise; title: The new needs of retail enterprise leaders; title: Conclusion : Challenges and opportunities.