Training library staff and volunteers to provide extraordinary customer services
By: by Julie Todaro and Mark L. Smith
Contributors: Smith, Mark, 1956-
Publisher: Facet
Published: 2006
Place of publication: London
Language: eng
Number of pages: 160
ISBN-13: 9781856045995
Subjects: Library employees; Training of; Volunteer workers in libraries; Libraries; Customer services
Description: Establishing and maintaining the best possible customer service is essential for every library. This manual aims to gives you the 'what to say' and 'what to do' to make this goal a reality.
Notes: Includes bibliographical references and index.
Table of contents: title: Determining customer service essentials; title: Examining general training guidelines; title: Preparing specific training for library staff and volunteers; title: Assessing and anticipating the needs of customers; title: Tracking and responding to customer feedback; title: Planning staff-development days; title: Instituting continuous learning in libraries; title: Integrating continuous learning with customer service.