Fu wu shi bai qing kuang xia de xiao fei zhe bu man yi xin ren yu zhuan huan guan xi yan jiu
By: Zhao Bing zhu
Edition: Di 1 ban
Publisher: Guang ming ri bao chu ban she
Published: 2010
Place of publication: Beijing Shi
Language: chi
Number of pages: 168
ISBN-13: 9787511209160
Subjects: Marketing; Consumer behavior; Management; Consumer complaints
Notes: Includes bibliographical references (p. 112-123).

Abstract also in English.