e-Business readiness
Subtitle: a customer-focused framework
By: James Craig, Dawn Jutla
Contributors: Jutla, Dawn
Series: Addison-Wesley information technology series
Publisher: Addison-Wesley
Published: 2001
Place of publication: Boston
Language: eng
Number of pages: 437
Subjects: Electronic commerce; Customer relations
Notes: Includes bibliographical references (p. 419-422) and index