The American customer satisfaction index at ten years, ACSI 1994-2004
Subtitle: a summary of findings : implications for the economy, stock returns and management
By: by Claes Fornell ... [et al.].
Contributors: Fornell, Claes.; University of Michigan. Ross School of Business.; National Quality Research Center.
Publisher: National Quality Research Center, Stephen M. Ross School of Business, University of Michigan
Published: 2005
Place of publication: Ann Arbor, MI
Language: eng
Number of pages: 96
Subjects: Consumer satisfaction -- United States -- Statistics; United States -- Economic conditions
Genres: Statistics.
Other titles: Implications for the economy, stock returns and management
Notes: Includes bibliographical references.