Support systems
Subtitle: promises made, promises kept
By: by Benson P. Shapiro and Rowland T. Moriarty, Jr
Contributors: Moriarty, Rowland T
Series: Working paper / Division of Research, Graduate School of Business Administration, Harvard University -- 9-783-078
Publisher: Division of Research, Graduate School of Business Administration, Harvard University
Published: 1984
Place of publication: Boston, MA
Language: eng
Number of pages: 63
Subjects: Marketing -- Management; Sales management; Customer services
Notes: "May, 1983."

Includes bibliographical references