The Service encounter
Subtitle: managing employee/customer interaction in service businesses
By: edited by John A. Czepiel, Michael R. Solomon, Carol F. Surprenant.
Contributors: Czepiel, John A.; Solomon, Michael R.; Surprenant, Carol F.
Series: The Advances in retailing series
Publisher: Lexington Books
Published: 1985
Place of publication: Lexington, Mass
Language: eng
Number of pages: 338
Subjects: Service industries.; Retail trade.; Customer relations.
Notes: Includes bibliographies and index.