Defusing difficult situations and dealing effectively with aggressive customers
Subtitle: a training package intended for front-line staff in all service departments who have day-to-day contact with members of the public
By: (produced by Bridget Seddon and Derek Osbourne on behalf of the Local Government Management Board).
Contributors: Osbourne, Derek.; Local Government Management Board.
Publisher: Local Government Management Board
Published: 1991
Place of publication: (London?)
Language: eng