Service Design and Delivery
By: edited by Mairi Macintyre, Glenn Parry, Jannis Angelis
Contributors: Parry, Glenn; Angelis, Jannis; SpringerLink (Online service)
Series: Service Science: Research and Innovations in the Service Economy
Publisher: Springer Science+Business Media, LLC
Published: 2011
Place of publication: Boston, MA
Language: eng
Format: [electronic resource] /
ISBN-13: 9781441983206; 9781441983213
Subjects: Industrial management; Information Systems; Computer science; Management information systems