Supervisory Skills
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788740305999
Table of contents: title: Content; title: 1. Meaning and scope of supervision; title: 1.1. Introduction; title: 1.2. Scope of a supervisor; title: 1.3. Who is a supervisor?; title: 1.4. Different supervisory skills; title: 2. Supervisory functions; title: 2.1. Planning; title: 2.2. Organizing; title: 2.3. Coordinating; title: 2.4. Directing; title: 2.5. Motivating; title: 2.6. Controlling; title: 3. Supervisory responsibilities; title: 3.1. To higher management; title: 3.2. To employees; title: 3.3. Responsibilities to co-workers (other supervisors); title: 4. Managerial attributes and skills; title: 4.1. Managerial attributes; title: 4.2. Managerial skills; title: 5. Roles of a supervisor; title: 5.1. As a manager; title: 5.2. As a leader; title: 5.3. As a decision maker; title: 6. Supervisory activities; title: 6.1. Managing workplace diversity; title: 6.2. Communicating effectively; title: 6.3. Developing job expectations; title: 6.4. Employee training and development; title: 6.5. Delegating; title: 6.6. Employee counseling and disciplining; title: 6.7. Evaluating performance; title: 6.8. Health and safety; title: 7. References; title: 8. The Author