Anytime, Anywhere
Subtitle: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers
Edition: New Ed edition
Publisher: Basic Books
Published: January 7, 2003
Language: eng
Format: Paperback
Number of pages: 304
ISBN-13: 9780738208039
Subjects: Business & Management; Customer services; Internet; Sales & marketing management; Customer Service; Business & Economics; Business / Economics / Finance; Business/Economics; Entrepreneurship; Business & Economics / Entrepreneurship; Business & Economics : Customer Service
First sentence: The cliche of the late Nineties is that old economy companies needed the success of Internet companies to prod them into action.