Electronic reference service
Subtitle: a SPEC kit
By: compiled by Lori Goetsch ; with the assistance of Laura Sowers, Cynthia Todd.
Contributors: Sowers, Laura.; Todd, Cynthia.; Association of Research Libraries. Office of Leadership and Management Services.
Series: SPEC kit,; 251
Publisher: Office of Leadership and Management Services, Association of Research Libraries
Published: 1999
Place of publication: Washington, D.C
Language: eng
Number of pages: 67
Subjects: Electronic reference services (Libraries) -- United States -- Case studies.; Electronic reference services (Libraries) -- Canada -- Case studies.; Academic libraries -- Reference services -- United States -- Automation -- Case studies.; Academic libraries -- Reference services -- Canada -- Automation -- Case studies.; Internet in library reference services -- United States -- Case studies.; Internet in library reference services -- Canada -- Case studies.; AskA services -- United States -- Case studies.; AskA services -- Canada -- Case studies.; Library surveys -- United States.; Library surveys -- Canada.; Bibliothèques -- Services de référence; Internet
Genres: Case studies.
Notes: Includes bibliographical references (p. 65-67).
"October 1999."