Customer service
Subtitle: trainer's guide
By: Wendy Carter.
Series: McGraw-Hill one-day workshop series
Publisher: McGraw-Hill
Published: 1994
Place of publication: New York
Language: eng
Subjects: Customer services.; Customer services -- Problems, exercises, etc.
Notes: Volume includes "Trainer's guide" text section, "Participant's guide" section with reproducible exercises, and 16 slides in sheet at end of binder.