Making the public sector more user friendly?
Subtitle: a critical examination of the Citizen's Charter
By: Michael Connolly, Penny McKeown and Grainne Milligan-Byrne.
Contributors: McKeown, Penny.; Milligan-Byrne, Grainne.; University of Ulster. Department of Public Administration and Legal Studies.
Series: Ulster papers in public policy and management -- no.25
Publisher: University of Ulster, Department of Public Administration and Legal Studies
Published: 1993
Place of publication: Jordanstown
Language: eng