How to influence others at work
Subtitle: psychoverbal communication for managers
By: Dick McCann.
Edition: 2nd ed.
Publisher: Butterworth-Heinemann
Published: 1993
Place of publication: Oxford
Language: eng
Number of pages: 140
Subjects: Communication in management.; Psychology, Industrial.
Notes: Includes bibliographical references (p. [135]-136) and index.
Previous ed.: 1988.
Table of contents: title: Conversations; title: successes and failures; title: How do you like to work?; title: Plan your conversation with strategic pacing; title: Establish rapport with operational pacing; title: Techniques of enquiry; title: Diagnosis and summarizing; title: How to lead people towards solutions; title: How to propose convincing solutions; title: How to give advice and handle criticism; title: Developing your communication channels.