Empowered people satisfy customers
By: by Catharine G. Johnston and Carolyn R. Farquhar.
Contributors: Farquhar, Carolyn R.; Canada Awards for Business Excellence Program; Conference Board of Canada.
Series: Report / Conference Board of Canada -- 92-92. -- Highlights; Conference Board of Canada report -- 92-92
Publisher: Conference Board of Canada
Published: 1992
Place of publication: [Ottawa]
Language: eng
Number of pages: 19
Subjects: Consumer satisfaction -- Canada.; Customer services.; Management -- Employee participation -- Canada.; Organizational effectiveness -- Canada.; Total quality management -- Canada.
Notes: "Lessons from the Canada Awards for Business Excellence winners" --Related volume.

Cover title.