Improving through benchmarking
Subtitle: a practical guide to achieving peak process performance
By: Richard Y. Chang and P. Keith Kelly.
Contributors: Kelly, P. Keith.
Series: Quality improvement series
Publisher: Kogan Page
Published: 1995
Place of publication: London
Language: eng
Number of pages: 112
Subjects: Management
Notes: First published in 1994 by Richard Chang Associates, Inc., USA.

With photocopiable forms.