Quality value banking
Subtitle: effective management systems that increase earnings, lower costs, and provide competitive customer service
By: Janet L. Gray, Thomas W. Harvey.
Contributors: Harvey, Thomas W.
Publisher: J. Wiley
Published: 1992
Place of publication: New York
Language: eng
Number of pages: 232
Subjects: Bank management -- Quality control.; Quality of products.; Banks and banking -- Customer services.
Notes: Includes bibliographical references and index.