Service quality
By: guest editors: Evert Gummesson and Eberhard E. Scheuing.
Contributors: Gummesson, Evert, 1936-; Scheuing, Eberhard E.
Series: International journal of service industry management -- vol.2 (3)
Publisher: MCB
Published: 1991
Place of publication: Bradford
Language: eng
Notes: Dedicated issue.  Contributions from the Second Conference on Quality in Service (QUIS), Norwalk, Connecticut, 6-11 July 1990.