Communicating with customers
Subtitle: service approaches, ethics, and impact
By: Wendy S. Zabava Ford.
Series: Communication and social organization
Publisher: Hampton Press
Published: 1998
Place of publication: Cresskill, N.J
Language: eng
Number of pages: 175
Subjects: Customer services.; Customer relations.; Business communication.
Notes: Includes bibliographical references (p. 141-153) and indexes.