Tourist customer service satisfaction
Subtitle: an encounter approach
By: by Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini.
Contributors: Uysal, Muzaffer.; Magnini, Vincent P.
Publisher: Routledge
Published: 2010
Place of publication: New York
Language: eng
ISBN-13: 9780415578042
Subjects: Tourism -- Management; Hospitality industry -- Management; Hospitality industry -- Management
Notes: Includes bibliographical references and index.