Measuring service quality
By: Martha Kyrillidou and Fred M. Heath, issue editors.
Contributors: Kyrillidou, Martha.; Heath, Fred M.; University of Illinois at Urbana-Champaign. Graduate School of Library and Information Science.
Series: Library trends -- v.49, no.4
Publisher: Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign
Published: 2001
Place of publication: Urbana-Champaign
Language: eng