Service intelligence
Subtitle: improving your bottom line with the power of IT service management
By: Sharon Taylor
Publisher: Prentice Hall
Published: 2012
Place of publication: Upper Saddle River, NJ
Language: eng
ISBN-13: 9780132692076
Subjects: Management; Computer service industry; Information technology
Notes: Includes bibliographical references.
Table of contents: title: ITSM 101: from data to wisdom; title: ITSM: the business asset; title: The service; title: The IT service provider; title: The negotiation; title: The service agreement; title: The partnership in action; title: Service performance in action; title: The bottom line.