Tough customers
Subtitle: how to keep them smiling-- and yourself sane!
By: compiled by the editors of Customers first ; writer, David Dee ; illustrator, Michael Klein.
Contributors: Dee, David.
Series: Customer service rep's survival guide series ;; v. 2
Publisher: Dartnell Corp.
Published: 1994
Place of publication: Chicago, IL
Language: eng
Number of pages: 230
Subjects: Customer services.; Consumer complaints.
Other titles: Customers first.