e-Business Customer Service
Publisher: Purdue University Press
Published: January 1, 2002
Language: eng
Format: Paperback
Number of pages: 175
ISBN-13: 9780963046499
Subjects: Benchmarking (Management); Business & Economics / General; Customer services; Electronic commerce; Management; Marketing research; Business / Economics / Finance; General; Business/Economics; Business & Economics
First sentence: Today's telecommunications and information technology has transformed our industrial economy into a vibrant service in all industries as a critical and sustainable differentiating force among companies-separating the "just ordinary" from those that are "truly exceptional," like Dell and Federal Express.