Managing risk in communication encounters
Subtitle: strategies for the workplace
By: Vincent R. Waldron, Jeffrey W. Kassing
Contributors: Kassing, Jeffrey W.
Publisher: SAGE
Published: 2011
Place of publication: Los Angeles
Language: eng
Number of pages: 257
ISBN-13: 9781412966672
Notes: Includes bibliographical references and index.
Table of contents: title: Introduction : a theoretical model for managing workplace risk; title: Delivering and seeking feedback; title: Managing emotion; title: Resisting bullying and harassment; title: Negotiating workplace relationships; title: Monitoring organizational romance; title: Dealing with difference; title: Expressing dissent; title: Proposing new ideas; title: Responding to difficult team members; title: Conclusion : risk and next-generation challenges.