Customer service
Subtitle: the cornerstone of success : winning strategies, philosophies, and practices
By: by Rene A. Henry
Edition: 1st ed.
Publisher: Gollywobbler Productions; Henry  Company, Rene A.
Published: 2013
Place of publication: Seattle
Language: eng
Number of pages: 118
ISBN-13: 9780967453552
Subjects: Customer services; Business; Public relations; Marketing; Sales
Notes: Includes bibliographical references and index.
Table of contents: title: Part 1; title: The basics; title: Introduction; title: Listening; title: Responding; title: Telephone etiquette; title: More strategies & practices; title: The gate guardians; title: Part 2; title: Successful case histories; title: Amica Mutual Insurance Co.; title: Marriott Hotels; title: Crystal Cruise Lines; title: The Washington Nationals: Filling empty seats; title: Government customer service; title: Summary.