Management
Subtitle: meeting and exceeding customer expectations
By: Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen.
Contributors: Attner, Raymond F.; Allen, Gemmy.
Edition: 7th ed.
Publisher: South-Western/Thomson Learning
Published: 2002
Place of publication: Cincinnati, Ohio
Language: eng
Number of pages: 797
Subjects: Management.
Notes: Includes bibliographical references (p. 747-777) and index.