Customer Chemistry
Subtitle: How to Keep the Customers You Want-And Say "Good-Bye" to the Ones You Don't
Publisher: McGraw-Hill Companies; McGraw-Hill
Published: April 2002
Language: eng
Number of pages: 234
ISBN-13: 9780658001444
First sentence: When Capitol Concierge won its first contract, I felt a tremendous feeling of victory and a deep sense of gratitude toward the people who were giving life to my entrepreneurial dream.