The Nordstrom Way
Subtitle: The Inside Story of America's #1 Customer Service Company
Publisher: Wiley
Published: September 1996
Language: eng
Number of pages: 256
ISBN-13: 9780471161608
First sentence: A couple of dozen well-groomed and neatly dressed men and women are seated behind a horseshoe configuration of gray tables in a downtown Seattle office building near the pike place market.