The customer service pocketbook
By: by Sean McManus & Tony Newby
Contributors: Newby, Tony, author
Edition: 3rd edition.
Publisher: Management Pocketbooks
Published: 2013
Place of publication: Alresford
Language: eng
Number of pages: 110
ISBN-13: 9781906610555; 9781908284242
Subjects: Customer services
Notes: Previous edition: 2002.

Formerly CIP.

Also issued online.