Service quality in hospitality organizations
By: edited by Michael D. Olsen, Richard Teare, Evert Gummesson.
Contributors: Teare, Richard.; Olsen, Michael D.; Gummesson, Evert, 1936-
Publisher: Cassell; Orion Publishing Group, Limited
Published: 1996
Place of publication: London
Language: eng
Number of pages: 316