Information technology governance and service management
Subtitle: frameworks and adaptations
By: Aileen Cater-Steel [editor].
Contributors: Cater-Steel, Aileen, 1954-
Publisher: Information Science Reference
Published: 2009
Place of publication: Hershey
Language: eng
Number of pages: 495
ISBN-13: 9781605660080; 9781605660097
Subjects: Information technology -- Management
Description: "This book provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management"--Provided by publisher.
Notes: "Premier reference source"--Cover.

Includes bibliographical references (p. 443-482) and index.