Service quality in information systems
Subtitle: a longtitudinal case study
By: by Leyland F. Pitt and Richard T. Watson.
Contributors: Watson, Richard T.; Henley Management College.
Series: Henley working paper -- 9412; Working paper series / Henley Management College -- 9412; Working paper series -- 9412.
Publisher: The Management College
Published: 1994
Place of publication: Henley
Language: eng
Notes: Spiral binding.