Customer service DNA
By: Curtis Hill, Erik Alberts, and Richard Godfrey
Contributors: Alberts, Erik, 1974- author; Godfrey, Richard L. (Richard Lorin), 1958- author
Publisher: Plain Sight Publishing, an imprint of Cedar Fort, Inc.
Published: 2015
Place of publication: Springville, Utah
Language: eng
ISBN-13: 9781462116287
Copyright date: 2015
Subjects: Customer services
Table of contents: title: Prologue: a glass half-empty; title: Traditional vs. evolutional customer service; title: The right vision; title: The right people; title: The right organization; title: Epilogue: the choices are up to you.