Customer Relationship Management
Subtitle: Electronic Customer Care in the New Economy
Edition: 1 edition
Publisher: Springer
Published: November 9, 2001
Language: eng
Format: Hardcover
Number of pages: 151
ISBN-13: 9783540413776
Subjects: Business & Management; Business strategy; Computer Communications & Networking; Customer services; Internet; E-Commerce - Internet Marketing; Computer Networks; Customer Service; Business & Economics; Business / Economics / Finance; Management; Business/Economics; Internet - General; Electronic commerce; Entrepreneurship; Business & Economics / Management; Customer relations
First sentence: Annotation: Parallel to this book, an Internet database is available in which you can find additional examples regarding the topic Electronic Customer Care (see Appendix I).