AAHA's complete guide for the veterinary client service representative
By: Jill Renfrew
Contributors: American Animal Hospital Association
Publisher: American Animal Hospital Association Press
Published: 2013
Place of publication: Lakewood, Colo
Language: eng
Number of pages: 144
ISBN-13: 9781583261927
Subjects: Veterinary Medicine; Organization & administration; Animal Hospitals; Interpersonal Relations; Practice Management
Other titles: Complete guide for the veterinary client service representative
Notes: Includes bibliographical references.
Table of contents: title: So you are new here!; title: Information every team member should know; title: How would you define "client service"?; title: Using the telephone; title: Scheduling an appointment; title: The appointment process; title: Marketing our practice; title: Financial information for the client service representative; title: Medical records; title: Safety for the client service representative; title: The more advanced client service representative; title: American Animal Hospital Association client service protocols.