Customer Satisfaction Evaluation Methods For Measuring And Implementing Service Quality
Publisher: Springer
Published: 2009
ISBN-13: 9781441916396
Description: Grigoroudis does an excellent job breaking down complex evaluation methods into practical frameworks. The chapter on gap analysis was particularly eye-opening. We recently went through a major transition in our support operations, and having a solid measurement system in place made all the difference. For anyone considering operational changes, I found this guide on <a href="https://supportyourapp.com/blog/how-to-switch-customer-support-providers-without-risk/">switching customer support</a> providers incredibly helpful alongside Grigoroudis's methodology. The combination of good measurement practices and strategic planning is essential.