Managing complexity in the public services
By: Philip Haynes
Series: Managing the public services; Managing the public services
Publisher: Open University Press
Published: 2003
Place of publication: Maidenhead
Language: eng
Format: [electronic resource] /
Number of pages: 168
ISBN-13: 9780335225736; 9781280953996
Subjects: POLITICAL SCIENCE; Public administration; Government; Public Affairs & Administration; Complexity (Philosophy); Executive Branch
Description: This text is an introduction to complexity theory and its application to public services management. In a clear and comprehensible manner it:. Argues that the complexity of the public policy process limits the usefulness of the 'new public management' approach. Challenges management techniques used in key areas of the public sector, such as performance management, staff development leadership, strategic management and the use of IT. Proposes alternative approaches that are based on a correct understanding of the disorder in the policy process. The difficult concepts of complexity theory are pr.
Notes: Includes bibliographical references and index.

Description based on print version record.