Bridging Troubled Waters 
Subtitle: Conflict Resolution From the Heart
Publisher: Jossey-Bass
Published: July 15, 2002
Language: eng
Format: Hardcover
Number of pages: 352
ISBN-13: 9780787948214
Subjects: Conflict resolution; Management & management techniques; Violence in Society; History; Cuba; Business / Economics / Finance; Revolution, 1959; History: World; Decision Making & Problem Solving; Entrepreneurship; Business & Economics / Decision-Making & Problem Solving; 1930-; 1933-1959; Oltuski, Enrique,; Personal narratives
First sentence: Conflicts happen, leaving us with knotted stomachs, furrowed brows, shaky knees.