Performance productivity and quality of frontline employees in service organizations
By: Jagdip Singh
Contributors: Marketing Science Institute
Series: Report -- no. 99-127; Report (Marketing Science Institute) -- no. 99-127
Publisher: Marketing Science Institute
Published: 1999
Place of publication: Cambridge, Mass
Language: eng
Number of pages: 45
Subjects: Service industries workers; Service industries -- Personnel management
Notes: "Working paper."

Includes bibliographical references (p. 41-45)