The five essential people skills
Subtitle: how to assert yourself, listen to others, and resolve conflicts.
Contributors: Simon and Schuster, inc.
Edition: 1st Fireside trade paperback ed.
Series: Dale Carnegie training; A Fireside book
Publisher: Simon & Schuster
Published: 2009
Place of publication: New York
Language: eng
ISBN-13: 9781416595489
Subjects: Interpersonal relations; Interpersonal communication; Assertiveness (Psychology); Communication
Table of contents: title: An introduction to assertiveness; title: The three-part assertion method; title: Assertive rapport building; title: Tactics for assertive rapport building; title: Assertive curiosity; title: Maximizing assertive curiosity in business; title: From curiosity to understanding; title: Etiquette: rules of the road for people skills; title: Persuasion as a people skill; title: Asking questions skillfully; title: Assertive speaking; title: Assertive listening; title: Assertive ambition; title: Maximizing results with assertive ambition; title: Assertive conflict resolution; title: Assertive conflict management and negotiation.