Sorry works! 2.0
Subtitle: disclosure, apology, and relationships prevent medical malpractice claims
By: Doug Wojcieszak, James W. Saxton, Maggie M. Finkelstein
Contributors: Saxton, James W.; Finkelstein, Maggie M.
Publisher: AuthorHouse
Published: 2010
Place of publication: Bloomington, Ind
Language: eng
Number of pages: 156
ISBN-13: 9781438969732
Subjects: Medical personnel; Malpractice; Medical offices; Risk management; Medicine; Practice; Patient satisfaction; Physicians; Personnel médical; Responsabilité professionnelle; Cabinets de médecin; Gestion du risque; Médecine; Pratique; Patients; Satisfaction; Médecins
Notes: Includes bibliographical references (pages 152-156).
Table of contents: title: Machine derived contents note: Foreword by James W. Saxton, Esq. xi; title: Preface by Doug Wojcieszak xv; title: Chapter 1 Sorry Works! When It All Started 1; title: Chapter 2 What"I'm sorry!" Is ... and Is Not 11; title: Chapter 3 Why It Works 17; title: Chapter 4; title: Event Management Process: The Platform for a Disclosure Program 26; title: Chapter 5; title: How to Implement a Sorry Works! Program in Five Steps 36; title: Chapter 6 How to Apologize to Patients and Families 48; title: Chapter 7 Do You Need a Law to Apologize? 66; title: Chapter 8 This is a Job for Patients Too! 75; title: Chapter 9 The Realized Benefits of Disclosure Success Stories 79; title: Questions & Challenges in Context 89; title: Closing Thoughts 102; title: CME POST-READING QUIZ 104; title: CME POST-READING QUIZ ANSWER KEY 108; title: Appendix A; title: State Apology-Immunity Laws 111; title: Appendix B; title: Model State Law; title: Draft 114; title: Endnotes 115.