business value of IT
Subtitle: managing risks, optimizing performance, and measuring results
By: Michael D.S. Harris, David Herron, and Stasia Iwanicki.
Contributors: Herron, David; Iwanicki, Stasia.
Publisher: Auerbach Publications
Published: 2008
Place of publication: Boca Raton, FL
Language: eng
Number of pages: 266
ISBN-13: 9781420064742
Subjects: Information technology -- Economic aspects
Notes: Includes bibliographical references and index.
Table of contents: title: What does it contribute to the business?; title: What should the business expect from ITt?; title: How do I measure the value of IT?; title: How much it is enough?; title: Am I paying too much for IT?; title: Why should we care about it governance?; title: Who governs IT?; title: What models should IT use?; title: Are we outsourcing effectively?; title: What tools should IT use?; title: Why should we measure IT performance?; title: How do I measure IT performance?; title: Is IT operating effectively?; title: Where are we in relation to industry peers?; title: How can we do IT better?; title: How should we change?; title: How can we manage IT changes?; title: How should IT manage risk?; title: How should IT manage its people?; title: What should IT expect from the business?.