Managerial competence within the hospitality and tourism service industries
Subtitle: global cultural contextual analysis
By: John Saee.
Series: Routledge advances in management and business studies -- 31.
Publisher: Routledge
Published: 2006
Place of publication: London; New York
Language: eng
Number of pages: 266
ISBN-13: 9780415385961; 9780203966204
Subjects: Hospitality industry -- Management; Tourism -- Management
Description: "This timely book examines cross-cultural managerial communication competence and its application within the service industry. Focusing particularly on the hospitality and tourism industry, John Saee examines the cross-cultural implications of competence across all managerial functions: planning, workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing."

"This is the first detailed study - at a national level - of current psychological and sociological theories of intercultural communication, linked to an investigation of the management of cultural diversity in the workplace within a multicultural society, a study which has global implications. This cutting-edge research advances new modalities of best practice on managerial competence which can be equally applied to all other industries around the world confronted with cultural diversity in the workplace."--Jacket.
Notes: Includes bibliographical references (p. [222]-258) and index.