Call centres and human resource management
Subtitle: a cross-national perspective
By: edited by Stephen Deery and Nicholas Kinnie.
Contributors: Deery, Stephen.; Kinnie, Nicholas.
Publisher: Palgrave Macmillan
Published: 2004
Place of publication: Basingstoke
Language: eng
Number of pages: 295
Subjects: Call centers -- Great Britain -- Personnel management.; Customer services -- Great Britain -- Management.; Call centers -- Australia -- Personnel management.; Customer services -- Australia -- Management.; Call centers -- United States -- Personnel management.; Customer services -- United States -- Management.
Notes: "The material is drawn principally from a conference held at King's College London in November 2001"-Introd.

Includes bibliographical references and index.