Managing consumer complaints
Subtitle: responsive business approaches to consumer needs
By: prepared by members of the National Association of Consumer Agency Administrators and the Society of Consumer Affairs Professionals in Business ; sponsored by the Office of Consumer Affairs, U.S. Department of Commerce.
Contributors: United States. Dept. of Commerce. Office of Consumer Affairs.; National Association of Consumer Agency Administrators (U.S.); Society of Consumer Affairs Professionals in Business (U.S.)
Publisher: The Office; For sale by the Supt. of Docs., U.S. G.P.O.
Published: 1981
Place of publication: [Washington, D.C.?]
Language: eng
Number of pages: 16
Subjects: Consumer complaints.
Notes: "March 1981."

Includes index.