Total quality management
Subtitle: strategies and techniques proven at today's most successful companies
By: Stephen George and Arnold Weimerskirch.
Contributors: Weimerskirch, Arnold, 1936-
Edition: 2nd ed.
Series: The portable MBA series
Publisher: John Wiley
Published: 1998
Place of publication: New York
Language: eng
Number of pages: 254
Subjects: Total quality management -- United States -- Case studies.
Description: Total Quality Management, Second Edition gives you a completely up-to-date look at how 51 of the world's most successful companies put the total into TQM. Each of these companies, including 13 new additions and 23 Baldrige Award winners, is cited as a benchmark performer in a particular business function. Their examples help you set your sights on specific goals and learn a variety of ways to go about achieving each goal.

Each chapter features the best practices of one manufacturing company, one service company, and one small business.
Notes: Includes index.