Excuses, excuses, excuses --
Subtitle: for not delivering excellent customer service - and what should happen!
By: Darryl S. Doane and Rose D. Sloat.
Contributors: Sloat, Rose D.
Publisher: HRD Press
Published: 2001
Place of publication: Amherst, MA
Language: eng
Number of pages: 119
Subjects: Customer services.