Advances in research on service quality
By: guest editors: Bo Edvardsson and Eberhard E. Scheuing.
Contributors: Edvardsson, Bo, 1952-; Scheuing, Eberhard E.; Quality in Services (QUIS), (3rd : 1992 : University of Karlstad, Sweden)
Series: International journal of service industry management -- vol.4 (2)
Publisher: MCB
Published: 1993
Place of publication: Bradford
Language: eng
Notes: Issue contains a selection of papers presented to QUIS 3, the Third Symposium on Quality in Services, University of Karlstad, Sweden, 14-17 June, 1992.