Inducing client focus in bureaucracy
Subtitle: the citizen's charters in India
By: Arvind K. Sharma, Indu Sharma.
Contributors: Sharma, Indu.; Indian Institute of Public Administration.
Publisher: Kanishka Publishers, Distributors, in association with Indian Institute of Public Administration
Published: 2002
Place of publication: New Delhi
Language: eng
Number of pages: 243
Subjects: Public administration -- India.; Transparency in government -- India.; Bureaucracy -- India.; India -- Politics and government -- 1977-
Notes: Includes bibliographical references ([205]-213) and index.