Professional office procedures
By: Susan H. Cooperman.
Edition: 5th ed.
Publisher: Pearson/Prentice Hall
Published: 2009
Place of publication: Upper Saddle River, N.J
Language: eng
Number of pages: 455
ISBN-13: 9780135156643
Subjects: Office practice -- Vocational guidance
Notes: Includes index.

System requirements : Windows 2000 XP, Vista ; Macintosh OSX, Version 10.4.
Table of contents: title: Workplace skills and responsibilities; title: Working effectively: time management and interaction with colleagues; title: The written word; title: Oral communications; title: Processing the mail; title: Computers in the office; title: Information and records management: filing; title: Meetings and conferences; title: Business travel; title: Business terminology; title: The office environment and design; title: Seeking employment; title: The interview and job offer; title: Career advancement to management; title: Diversity in the workplace: understanding those you work with; title: Stress management; title: Business etiquette; title: Tips of the trade.