Gourmet Customer Service
Subtitle: A Scientific Approach to Improving the Caller Experience
Publisher: Vocal Laboratories Inc.
Published: January 10, 2005
Format: Paperback
ISBN-13: 9780976405504
Subjects: Business & Economics / Customer Service; Business & Economics / Management; Business & Economics; Call centers; Customer Service; Management
First sentence: The past twenty years have seen enormous change in call centers.