Services that sell
Subtitle: capturing new customers and profits with new value-added services
By: Scott Benfield, Jane E. Baynard
Contributors: Baynard, Jane E.
Publisher: National Association of Wholesaler-Distributors
Published: 1999
Place of publication: Washington, D.C
Language: eng
Number of pages: 171
Subjects: Service industries; Management; Customer services; Marketing
Notes: Includes bibliographic references and index.