Say the magic words
Subtitle: how to get what you want from the people who have what you need
By: Lynette Padwa.
Publisher: Penguin Books; Penguin (Non-Classics)
Published: 2005
Place of publication: New York
Language: eng
Number of pages: 324
Subjects: Customer relations.; Patron and client.; Professions -- Social aspects.; Consumers -- Professional relationships.
Notes: Includes bibliographical references and index.