The E-Factor
Subtitle: Building a 24/7, Customer-Centric, Electronic Business for the Internet Age
Edition: 1st edition
Publisher: Amer Management Assn; AMACOM
Published: February 15, 2001
Language: eng
Format: Hardcover
Number of pages: 320
ISBN-13: 9780814404898
Subjects: Business & Management; Internet; Computers; Business / Economics / Finance; Business/Economics; Customer Service; E-Commerce - Internet Marketing; Electronic Commerce
First sentence: You have a really cool Web site, one with pretty graphics and maybe a Java applet scrolling text across the screen.