This is service design thinking
Subtitle: basics, tools, cases
By: Marc Stickdorn, Jakob Schneider [concept and editing]
Publisher: Wiley
Published: 2011
Place of publication: Hoboken, NJ
Language: eng
Number of pages: 373
ISBN-13: 9781118156308
Subjects: Service industries; Management
Description: "Twenty-three authors from the global service design community invested their knowledge, experience and passion to create this ... book. It introduces service design thinking to beginners and students, and will be a valuable resource for consultants, marketers, innovators and design professionals."--Cover.
Notes: Originally published: Amsterdam: BIS, 2010.

Includes bibliographical references (p. 340-365) and index.
Table of contents: title: Introduction; title: What is service design?; title: Who are these service designers?; title: How does service design work?; title: What are the tools of service design?; title: Applied service design; title: Deep service design thinking.