The performance effects of it-enabled knowledge management practices
By: Peter Cappelli
Contributors: National Bureau of Economic Research
Series: NBER working paper series -- working paper 16248; Working paper series (National Bureau of Economic Research : Online) -- working paper no. 16248.
Publisher: National Bureau of Economic Research
Published: 2010
Place of publication: Cambridge, MA
Language: eng
Format: [electronic resource] /
Description: "The extensive literature on knowledge management spans several fields, but there are remarkably few studies that address the basic question as to whether knowledge management practices improve organizational performance.  I examine that question using a national probability sample of establishments, clear measures of IT-driven knowledge management practices, and an experimental design that offers a unique approach for addressing concerns about endogeneity and omitted variables.  The results indicate that the use of company intranets, data warehousing practices, performance support systems, and employee competency databases have significant and meaningful effects on a range of relevant business outcomes"--National Bureau of Economic Research web site.
Notes: Title from PDF file as viewed on 9/21/2010.

Includes bibliographical references.

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Mode of access: World Wide Web.