Advanced performance improvement in health care
Subtitle: principles and methods
By: Donald E. Lighter.
Publisher: Jones and Bartlett Publishers
Published: 2010
Place of publication: Sudbury, Mass
Language: eng
ISBN-13: 9780763764494
Subjects: Medical care -- United States -- Quality control; Quality Assurance, Health Care -- organization & administration -- United States; Health Services Administration -- United States; Outcome and Process Assessment (Health Care) -- methods -- United States; Quality Control -- United States; Quality Indicators, Health Care -- organization & administration -- United States
Notes: Includes bibliographical references and index.
Table of contents: title: The business case for quality; title: Teamwork is key for improving performance; title: All work consists of processes; title: What is medical informatics and why is it important?; title: The art and science of statistical thinking; title: Standardization : is it really a four letter word?; title: Six sigma : the tool for process effectiveness; title: Malcolm Baldrige National Quality Award : history and background.