Quality
Subtitle: An Introduction
Publisher: Routledge
Published: August 23, 2002
Language: eng
Number of pages: 300
ISBN-13: 9780415259194
First sentence: Five arguments about quality: economic, social, environmental, service challenge, the problem of quality.
Description: This text provides a comprehensive and detailed introduction to the theory and practice of quality in the context of 20th century management thinking. The text is intended primarily for students, but could also be of use to practising managers.