Big change at Best Buy
Subtitle: working through hypergrowth to sustained excellence
By: Elizabeth Gibson and Andy Billings.
Contributors: Billings, Andrew, 1952-
Edition: 1st ed.
Publisher: Davies-Black
Published: 2003
Place of publication: Palo Alto, Calif
Language: eng
Number of pages: 308
Subjects: Best Buy (Firm) -- Management.; Electronic industries -- United States -- Management -- Case studies.; Retail trade -- United States -- Management -- Case studies.; Chain stores -- United States -- Management -- Case studies.; Organizational change -- United States.; Industrial management -- United States.; Corporate reorganizations -- United States.; Personnel management -- United States.
Genres: Case studies.
Description: "Big Change at Best Buy captures the essence of how companywide and culture-deep transformational change helped propel Best Buy to record-breaking profit growth and stock prices that skyrocketed 1000 percent in just three years. Focusing on the three important areas in which change matters most - the head, the heart, and the hands - the authors for the first time showcase the proven methods and tools they used to help Best Buy achieve its phenomenal success, including their own unique Change Scorecard - a powerful new tool for developing behavioral maps to help clearly define what "good" looks like.

They also crunch the numbers of change - including Best Buys five-year financial highlights - and show why Best Buy is living proof that learning organization principles do improve the bottom line."--Jacket.
Notes: Includes index.