Microsoft sourcebook for the help desk
Subtitle: techniques and tools for support organization design and management.
Contributors: Microsoft Corporation.
Series: Microsoft professional editions
Publisher: Microsoft Press
Published: 1995
Place of publication: Redmond, Wash
Language: eng
Number of pages: 384
Subjects: Information technology -- Management.; Customer services -- Management.
Notes: Includes bibliographical references (p. 375-376) and index.