Opportunities in customer service careers
By: Blanche Ettinger ; foreword by William E. Waers.
Series: VGM opportunities series
Publisher: VGM Career Horizons
Published: 1992
Place of publication: Lincolnwood, Ill., USA
Language: eng
Number of pages: 143
Subjects: Customer services -- Vocational guidance.
Notes: Includes bibliographical references (p. 139-143).
Table of contents: title: Introduction to customer service; title: The nature of customer service; title: The opportunities; title: The need for customer service personnel; title: Industry profiles; title: Educational preparation for customer service positions; title: Advancement opportunities in customer service positions; title: The job search.