The Measure of Library Excellence
Subtitle: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality
Publisher: McFarland
Published: October 17, 2007
Language: eng
Format: Paperback
Number of pages: 220
ISBN-13: 9780786430369
Subjects: Library, archive & information management; Language Arts & Disciplines; Reference; Language; Library & Information Science; Nonfiction / Education; Evaluation; Libraries; Library planning; Public services (Libraries)