Achieving breakthrough service in libraries
Subtitle: a nationwide teleseminar
By: presented by the American Library Association with James L. Heskett and W. Earl Sasser, Jr.
Contributors: Heskett, James L.; Sasser, W. Earl.; American Library Association.; Kathleen Gilroy Associates, Inc.
Publisher: American Library Association
Published: 1994
Place of publication: [Chicago
Language: eng
Number of pages: 32
Subjects: Information services -- United States.; Reference services (Libraries) -- United States.; Customer services -- United States.; Libraries -- Public relations -- United States.
Notes: "Thursday May 12, 1994, 1:00-5:00 pm EDT".

"Produced by Kathleen Gilroy Associates, Inc., Cambridge, MA".

"Sponsored by  Dynix ... Notis Systems Inc."

Includes bibliographical references (p. 26-27)