Hidden Communication Skills Revealed! The career skills that make you stand out
Publisher: Bookboon
Published: 2013
ISBN-13: 9788740303513
Table of contents: title: Innhold; title: Preface; title: Introduction; title: Active listening; title: What is active listening?; title: Why listen actively?; title: What does active listening involve?; title: When to use active listening; title: Limitations; title: The evidence behind active listening; title: Active listening skills: your own experiences; title: Summary of active listening; title: From listening to speaking; title: Speak up; title: Body language skills; title: Body Language skills; title: What do we mean by body language?; title: Why Body language skills matter; title: Body language and active listening; title: Body Language and making a presentation; title: Congruency: when body language matches words; title: Body language skills a summary; title: Assertiveness; title: Assertiveness; title: What is assertiveness?; title: Why be assertive?; title: What does assertiveness involve?; title: Making sense of what matters to you; title: The wisdom of being assertive; title: When to use assertiveness?; title: Limitations; title: Summary of assertiveness skills; title: Questioning skills; title: Questioning Skills; title: What makes questions so powerful?; title: Why question skills; title: Breadth of questions; title: Some questions are more important than others; title: Questioning tactics; title: Questions to avoid; title: When to use; title: Find out about different kinds of questions; title: Question tactics check-sheet; title: What next?; title: Further reading