The first-time manager
By: Loren B. Belker, Jim McCormick, and Gary S. Topchik
Contributors: McCormick, Jim; Topchik, Gary S.
Edition: 6th ed.
Publisher: AMACOM, American Management Association
Published: 2012
Place of publication: New York
Language: eng
ISBN-13: 9780814417836
Subjects: Office management; Supervision of employees
Notes: Includes index.
Table of contents: title: The road to management; title: Starting out; title: Building trust and confidence; title: Show your appreciation; title: Being an active listener; title: The new manager's job and pitfalls to avoid; title: Dealing with your superiors; title: Choosing a managerial style of your own; title: Building a team dynamic; title: Managing problem employees; title: Hiring and interviewing; title: Training team members; title: Managing change : dealing with resistance; title: Disciplining the employee; title: "Oh my God! I can't fire anyone!"; title: Having a legal awareness; title: No secrets; title: The human resources department; title: The current state of loyalty; title: Is there such a thing as motivation?; title: Understanding risk inclination; title: Encouraging initiative and innovation; title: Improving outcomes; title: The generation gap; title: Writing job descriptions; title: Doing performance appraisals; title: Salary administration; title: Having emotional intelligence; title: Developing a positive self-image; title: Managing your own time; title: The written word; title: The grapevine; title: Your best friend : delegation; title: A sense of humor; title: Managing, participating in, and leading meetings; title: Taking center stage : the role of public speaking in your career; title: Coping with stress; title: Having balance in your life; title: A touch of class.