Quality and performance improvement in healthcare
Subtitle: a tool for programmed learning
By: Patricia Shaw ... [et al.].
Contributors: American Health Information Management Association
Edition: 4th ed.
Publisher: American Health Information Management Association
Published: 2010
Place of publication: Chicago, Ill
Language: eng
Number of pages: 490
ISBN-13: 9781584262169
Notes: "AHIMA product number AB 102709."

Includes bibliographical references and index.
Table of contents: title: Introduction; title: Part I: A performance improvement model; title: Defining a performance improvement model; title: Identifying improvement opportunities based on performance measurement; title: Using teamwork in performance improvement; title: Aggregating and analyzing performance improvement data; title: Communicating performance improvement activities and recommendations; title: Part II: Continuous monitoring and improvement functions; title: Measuring customer satisfaction; title: Refining the continuum of care; title: Improving the provision of care, treatment and services; title: Preventing and controlling infectious disease - Decreasing risk exposure; title: Building a safe medication management system; title: Managing the environment of care; title: Developing staff and human resources; title: Part III: Management of performance improvement programs; title: Organizing for performance improvement - Navigating the accreditation, certification, or licensure process; title: Implementing effective information management tools for performance improvement; title: Managing healthcare performance improvement projects; title: Managing the human side of change; title: Developing the performance improvement plan; title: Evaluating the performance improvement plan; title: Understanding the legal implications of performance improvement; title: Predicting the future of performance improvement in healthcare; title: Glossary.