Handling customer complaints
Subtitle: in-house and third-party strategies
By: written by Lemuel Dowdy, Jill Goodrich-Mahoney, Kerry Stoebner.
Contributors: Stoebner, Kerry.; Goodrich-Mahoney, Jill.; United States. Federal Trade Commission.
Publisher: Federal Trade Commission]
Published: 1980
Place of publication: [Washington, D.C
Language: eng
Number of pages: 28
Subjects: Consumer complaints.; Customer relations.
Notes: "December, 1980."

"A Federal Trade Commission manual for business"--cover.

Bibliography: p. 24-25.