Narrowing the confidence gap
Subtitle: strategic management, technology, and call centers
By: Jane E. Fountain
Series: Faculty research working paper series -- R95-31; Harvard Kennedy School Working Papers and Reports
Publisher: Research Programs, John F. Kennedy School of Government, Harvard University
Published: 1995
Place of publication: Cambridge, Mass
Language: eng
Number of pages: 45
Subjects: Customer services; Information technology; Government policy; Administrative agencies; Management; Politics and government
Notes: "October 1995."

Includes bibliographical references (pages 41-45).

No restrictions on access copy. Unrestricted online access

Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. http://purl.oclc.org/DLF/benchrepro0212