Exceptional customer service
Subtitle: going beyond your good service to exceed the customer's expectation
By: Lisa Ford, David McNair, Bill Perry.
Contributors: Perry, Bill.; McNair, David.
Publisher: Adams
Published: 2001
Place of publication: Avon, Mass
Language: eng
Number of pages: 203
Subjects: Customer services.
Description: By using practical advice, real life examples, helpful tips and step-by-step instructions, the authors provide the tools for business owners and managers to create exceptional customer service.
Notes: Includes index.