Menadžment kvalitetom usluga
By: Milan J. Perović, Zdravko Krivokapić.
Contributors: Krivokapić, Zdravko.
Publisher: Pobjeda a.d.
Published: 2007
Place of publication: Podgorica
Language: srp
Number of pages: 371
ISBN-13: 9788630902369
Subjects: Service industries -- Management; Service industries -- Quality control; Total quality management
Notes: "TQM usluga"--Cover.

Includes a short dictionary of business terms, with English equivalents.