The strategic desktop
Subtitle: usability engineering for the contact centre workstation
By: Iain McKay, Alannah Richardson, Mervyn Jack
Contributors: Richardson, Alannah; Jack, Mervyn A., 1949-
Publisher: Spotlight
Published: 2003
Place of publication: Edinburgh
Language: eng
Number of pages: 363
ISBN-13: 9780954188801
Subjects: User interface (Computer systems); Design; Microcomputer workstations; Human-computer interaction; Human engineering; Automation; Human factors
Notes: Cover title.

With corrected index, loosely inserted.

Includes bibliographical references and index.