Measuring and managing patient satisfaction
By: William J. Krowinski and Steven R. Steiber.
Contributors: Steiber, Steven R.
Edition: 2nd ed.
Publisher: American Hospital Pub.
Published: 1996
Place of publication: Chicago, Ill
Language: eng
Number of pages: 266
Subjects: Patient satisfaction; Patients -- Attitudes; Medical care surveys; Patient Satisfaction; Attitude to Health; Research Design; Questionnaires
Other titles: Satisfaction
Notes: Includes bibliographical references (p. 255-261) and index.
"Catalog no. 136108"--T.p. verso.
Steiber's name appears first on earlier edition.