Customer Service in Health Care
Subtitle: A Grassroots Approach to Creating a Culture of Service Excellence
Edition: 1ST edition
Publisher: Amer Hospital Pub; Jossey-Bass Pub.; Health Forum/AHA Press
Published: January 15, 2000
Language: eng
Format: Paperback
Number of pages: 162
ISBN-13: 9781556482694
Subjects: standards; Administration; Medical care; Health Care; Business & Economics; Health Care Delivery; Business/Economics; Practice Management & Reimbursement; Patient satisfaction; Hospital administration & management; Customer Service; Customer services; Health Services
First sentence: Before embarking on your journey toward a culture of service excellence, you will need to connect with your organization's leadership.