Total quality management (TQM)
Subtitle: the road of continuous improvement
By: written by Peter J. Capezio, Debra L. Morehouse.
Contributors: Morehouse, Debra L.
Series: Leadership series
Publisher: National Press Publications
Published: 1992
Place of publication: Shawnee Mission, Kan
Language: eng
Number of pages: 290
Subjects: Customer service.; Total quality management.
Notes: Includes index