Monitoring, measuring, and managing customer service
By: Gary S. Goodman.
Edition: 1st ed.
Publisher: Jossey-Bass
Published: 2000
Place of publication: San Francisco
Language: eng
Number of pages: 166
Subjects: Customer services -- Quality control -- Handbooks, manuals, etc.; Customer services -- Evaluation -- Handbooks, manuals, etc.; Customer services -- Management -- Handbooks, manuals, etc.
Genres: Handbooks, manuals, etc.
Notes: Includes index.