Re-Organising Service Work
Subtitle: Call Centres in Germany and Britain
Contributors: Ursula Holtgrewe (Editor); Christian Kerst (Editor); Karen Shire (Editor)
Publisher: Ashgate Publishing
Published: December 2002
Language: eng
Format: Hardcover
Number of pages: 229
ISBN-13: 9780754619550
Subjects: Service industries; British Isles; United Kingdom, Great Britain; Industries - Retailing; Business / Economics / Finance; Call centers; Customer services; Germany; Great Britain; Politics/International Relations