The manager's phrase book
Subtitle: 3,000+ powerful phrases that put you in command in any situation
By: by Patrick Alain
Publisher: Red Wheel/Weiser
Published: 2013
Language: eng
Number of pages: 191
ISBN-13: 9781601632463; 9781601635525
Subjects: Conversation; Management; Business communication
Notes: Includes index.
Table of contents: title: Preface; title: How to use this book; title: Staffing and HR; title: Ethics and legalities; title: Feedback and discipline; title: Bad behavior; title: Motivation; title: When it's personal; title: Meetings and presentations; title: Sticky situations; title: Dealing with customers; title: Managing lower-level managers; title: Bonus section : managing up; title: Index; title: About the author.