Advances in the human side of service engineering
By: editors, James C. Spohrer, Louis E. Freund
Series: Advances in human factors and ergonomics series
Publisher: Taylor & Francis
Published: 2012
Place of publication: Boca Raton, FL
Language: eng
ISBN-13: 9781439870266
Subjects: Methods engineering; TECHNOLOGY & ENGINEERING / Quality Control; Service industries; TECHNOLOGY & ENGINEERING / Manufacturing; TECHNOLOGY & ENGINEERING / Industrial Health & Safety; Customer services; Human engineering
Notes: Includes bibliographical references and index.