Leadership as emotional labour
Subtitle: management and the "managed heart"
By: edited by Marian Iszatt-White
Series: Routledge studies in management, organizations, and society -- 20
Publisher: Routledge
Published: 2012
Place of publication: Abingdon, Oxon; New York, NY
Language: eng
ISBN-13: 9780415674355; 9780203098400
Subjects: Leadership; Management; Organizational behavior; Social aspects; Emotions; Interpersonal relations; Service industries; Psychological aspects
Notes: Includes bibliographical references and index.