Excellence, market orientation, some aspects of service quality and their effect on performance in service companies
Subtitle: propositions and a model
By: by Albert Caruana and Leyland Pitt.
Contributors: Pitt, Leyland F.; Henley Management College.
Series: Henley working paper -- 9406; Working paper series / Henley Management College -- 9406; Working paper series -- 9406.
Publisher: The Management College
Published: 1994
Place of publication: Henley
Language: eng