SPC simplified for services
Subtitle: practical tools for continuous quality improvement
By: Davida M. Amsden, Howard E. Butler, Robert T. Amsden.
Contributors: Butler, Howard E.; Amsden, Robert T.
Publisher: Quality Resources
Published: 1991
Place of publication: White Plains, N.Y
Language: eng
Number of pages: 299
Subjects: Service industries -- Quality control -- Statistical methods.
Notes: Includes bibliographical references (p. 289) and index.