Back to the Basics
Subtitle: But Mediocrity is Not an Option!
Publisher: First Page Publications
Published: September 2005
Language: eng
Format: Paperback
Number of pages: 112
ISBN-13: 9781928623700
Subjects: Customer Service; Business & Economics; Business / Economics / Finance; Business/Economics
First sentence: While this book focuses primarily on the conduct and behavior of business owners and their employees, I believe a caution sign should go up for people who demand good customer service, but fail to show respect to those providing the goods.