Call center management on fast forward
Subtitle: succeeding in today's dynamic inbound environment
By: Brad Cleveland & Julia Mayben.
Contributors: Mayben, Julia.
Edition: 1st ed.
Publisher: Call Center Press
Published: 1997
Place of publication: Annapolis, Md
Language: eng
Number of pages: 281
Subjects: Call centers -- Management.
Notes: Includes bibliographical references (p. 253-258) and index.