Improving service quality in the Ontario government
Subtitle: a workbook for the Ontario public service.
Publisher: Ontario Management Board Secretariat
Published: 1993
Place of publication: Toronto
Language: eng
Number of pages: 282
Subjects: Customer service - Ontario - Handbooks, manuals, etc
Description: Cover title.| "Designed by an interministerial team led by the Customer Service Task Force and Management Board Secretariat's Strategic Education and Development Branch"--Pref.| "February 1993."| Includes bibliographical references (23 p. at end). x, 168, 37, 23 p. : ill., forms : 30 cm.