Achieving class A business excellence
Subtitle: an executive's perspective
By: Dennis Groves, Kevin Herbert, James Correll.
Contributors: Herbert, Kevin; Correll, James G.
Publisher: J. Wiley & Sons
Published: 2008
Place of publication: Hoboken, NJ
Language: eng
ISBN-13: 9780470260340
Subjects: Management; Strategic planning; Leadership
Notes: Includes bibliographical references and index.
Table of contents: title: Opportunity; title: Fact-finding? Greg meets his team; title: Greg's directives; title: Breakdown; title: Listening...; title: ... and learning; title: Observing; title: Possibilities; title: Beginning; title: Hope; title: Decision time; title: Kick-off...; title: Involvement; title: Education, education, education...; title: Process design; title: Customer service; title: Customer satisfaction; title: Competitive pressure; title: Class A leadership; title: Sustainability, and more...; title: The epilogue.