A dynamic model of customers' usage of services
Subtitle: usage as an antecedent and consequence of satisfaction
By: Ruth N. Bolton, Katherine N. Lemon
Contributors: Lemon, Katherine N. (Katherine Newell)
Series: Report -- no. 98-106; Report (Marketing Science Institute) -- no. 98-106
Publisher: Marketing Science Institute
Published: 1998
Place of publication: Cambridge, Mass
Language: eng
Number of pages: 42
Copyright date: 1998
Subjects: Service industries; Marketing; Consumer satisfaction; Customer relations; Consumer behavior
Notes: "Working paper."

"March 1998."

Includes bibliographical references (p. 39-42).