Resolving patient complaints
Subtitle: a step-by-step guide to effective service recovery
By: Liz Osborne.
Edition: 2nd ed.
Publisher: Jones and Bartlett Publishers
Published: 2003
Place of publication: Boston
Language: eng
Number of pages: 233
Subjects: Health facilities -- Complaints against; Managed care plans (Medical care) -- Administration; Medical personnel and patient; Patient satisfaction
Notes: Includes bibliographical references and index.
Previous ed. published: Gaithersburg, Md. : Aspen, 1995.