The manager as change agent
Subtitle: a practical guide for developing high-performance people and organizations
By: Jerry W. Gilley ... [et al.].
Contributors: Gilley, Jerry W.
Series: New perspectives in organizational learning, performance, and change
Publisher: Perseus Pub.
Published: 2001
Place of publication: Cambridge, Mass
Language: eng
Number of pages: 268
Subjects: Organizational change; Executive ability; Organizational effectiveness
Notes: Includes bibliographical references (p. 265-268) and index.
Table of contents: title: Machine generated contents note: 1 Becoming a Change Agent; title: How Can I Make a Difference? 4; title: Six Critical Question About Becoming a Change Agent, 5; title: Change Agent Blueprint, 18; title: Conclusion, 19; title: A * Beyond the Smoke and Mirrors; title: 2 Understanding and Managing Change; title: Types of Change, 23; title: Purpose of Change, 24; title: Organizational Culture and Change, 25; title: Barriers to Change, 26; title: Myths of Organizational Change, 28; title: Managing the Change Process: An Eleven-Step Model, 31; title: Conclusion, 43; title: 3. Maneuvering Through the Change Curve; title: The Change Curve, 45; title: Understanding and Dealing with Resistance, 50; title: Conclusion, 57; title: 4 Beware of Flying Monkeys and Poison Poppies; title: What Are Flying Monkeys, Anyway?, 59; title: Types of Flying Monkeys, 61; title: Flying Monkey Business, 70; title: Flying Monkeys Can Be a Good Thing Really!, 73; title: Flying Monkey Management, 74; title: The Lure of the Poison Poppies, 77; title: Conclusion, 81; title: B * Philosophy, Practice, and Responsibilities of a; title: Change Agent; title: 5 Change Agent's Philosophy: Embracing Employee; title: Development and Motivation; title: Development: Whose Responsibility Is It, Anyway?, 85; title: Acquiring a Developmental Philosophy, 87; title: Adopting a Motivation Philosophy, Principles, and; title: Strategies that Encourage Change, 96; title: Conclusion, 104; title: 6 Creating a Climate for Change; title: Creating a Work Environment Free of Fear, 107; title: Demonstrating Respect, 110; title: Principles for Creating Climates for Change, 111; title: Relationship Skills, 114; title: Communication Skills, 119; title: Outcomes of a Positive Change Climate, 122; title: Conclusion, 125; title: 7 Change Agent's Areas of Expertise; title: Organizational Knowledge, 128; title: Employee Relations, 130; title: Partnership Building, 131; title: I.carning Enhancement, 135; title: I'e rtormance Management, 143; title: Change Facilitation, 151; title: Conclusion, 155; title: 8 The Change Agent's Responsibilities 1 5; title: Demonstrating Organizational Knowledge, 158; title: Improving Organizational Communications, 161; title: Solving Problems, 165; title: Building a Consensus and Commitment for Change, 168; title: Facilitating Learning, 170; title: Conducting Analysis, 171; title: Implementing and Managing Change, 174; title: Enhancing Resilience, 176; title: Improving Organizational Effectiveness:; title: The Outcome of Change, 177; title: Conclusion, 178; title: C * Integrating Resources, Roles, and Competencies; title: A Holistic Model for Change Agent Excellence, 179; title: The Core Roles as Spheres of Influence, 180; title: -Performing the Core Roles: Required; title: Personal Competencies, 182; title: Holistic Model for Change Agent Excellence; Self-Assessment, 182; title: 9 Business Partner 18'; title: Operating in the First Core Role: Business Partner, 186; title: Stakeholder Relationship Skills, 186; title: System Thinking Skills, 188; title: Organizational Analysis Skills, 192; title: Industry Experience and Technical Skills, 197; title: Project Management Skills, 199; title: Conclusion, 206; title: 10 Servant Leader 20S; title: Operating in the Second Core: Servant Leader, 210; title: Servantship, 210; title: Stewardship, 213; title: Value Accountability, 217; title: Emotional Empathy, 224; title: Humility, 225; title: Conclusion, 229; title: 11 Change Champion; title: Operating in the Third Core Role: Change Champion, 232; title: Change Alignment, 232; title: Conflict Resolution, 238; title: Forthrightness, 240; title: Organizational Subordination, 242; title: Learning Facilitation, 244; title: Conclusion, 245; title: 12 Future Shaper; title: Operating in the Fourth Core: Future Shaper, 248; title: Reflective Learning, 251; title: Comfort with Ambiguity, 252; title: Gained Wisdom, 254; title: Visualization, 257; title: Results Engineering, 259; title: Conclusion, 264; title: References; title: Index; title: About the Author.