Tough Customers
Subtitle: How to Keep Them Smiling...and Yourself Sane (The Customer Service Rep's Survival Guide, Vol 2)
Contributors: David Dee (Editor); Michael Klein (Illustrator)
Publisher: Dartnell Corp.
Published: December 1994
Language: eng
Format: Paperback
Number of pages: 230
ISBN-13: 9780850132106
Subjects: Customer services; Customer Service; Business & Economics; Business / Economics / Finance; Business/Economics; Sales & Selling - Techniques; Consumer complaints