Customer surveys for agency managers
Subtitle: what managers need to know
By: Harry P. Hatry ... [et al.].
Contributors: Hatry, Harry P.; Urban Institute.
Publisher: Urban Institute Press; Distributed in North American by University Press of America
Published: 1998
Place of publication: Washington, D.C; Lanham, MD
Language: eng
Number of pages: 117
Subjects: Sampling (Statistics); Social sciences -- Statistical methods.; Consumer satisfaction -- Evaluation.
Notes: Includes bibliographical references (p. 109-111) and index.