Mediation for managers
Subtitle: resolving conflict and rebuilding relationships at work
By: John Crawley & Katherine Graham.
Contributors: Graham, Katherine.
Edition: 1st ed.
Publisher: Nicholas Brealey; Nicholas Brealey Publishing
Published: 2007
Place of publication: London
Language: eng
Number of pages: 227
ISBN-13: 9781857883152
Subjects: Mediation and conciliation, Industrial.; Mediation.
Notes: "First published by Nicholas Brealey Publishing in 2002; reprinted in 2005, 2007"--T.p. verso.
Table of contents: title: PART I: UNDERSTANDING MEDIATION: The potential of mediation; title: The cost and value of conflict; title: The mediation approach; title: PART II: MEDIATION IN ACTION: A map of the process; title: Working with the parties separately; title: A joint mediation session; title: Moving on; title: Mediating a high-conflict situation; title: Using mediation for group disputes; title: PART III: DAY-TO-DAY MEDIATION SKILLS: Maintaining dialogue under pressure; title: Responding constructively to the "isms"; title: Investigating sensitive issues; title: Getting mediation into your organization; title: Appendix: Materials for a workplace mediation service.