Managing Quality
Subtitle: A Practical Guide to Customer Satisfaction (Response Books)
Publisher: Sage Publications Pvt. Ltd
Published: August 30, 1999
Language: eng
Format: Hardcover
Number of pages: 228
ISBN-13: 9780761993056
Subjects: Customer services; Production & quality control management; Quality Assurance (QA) & Total Quality Management (TQM); Business & Economics; Business / Economics / Finance; Business/Economics; Leadership; Business & Economics / Management; Management - General; Consumer satisfaction; Total quality management