Building and operating an effective call centre at IBM
By: Rick Simpson.
Contributors: Information Management Forum. Special Interest Meeting
Series: Forum report / Information Management Forum -- F-508.; Forum report (Atlanta, Ga.) -- F-508.
Publisher: Information Management Forum
Published: 1998
Place of publication: [Atlanta, Ga.]
Language: eng
Number of pages: 18
Subjects: International Business Machines Corporation; Information technology -- Management -- Congresses
Genres: Congresses.
Notes: "Special Interest Meeting, Toronto, Ontario, October 26-27, 1998."

Includes bibliographical references (p. 17-18).