Lessons in Service from Charlie Trotter
Publisher: Ten Speed Press
Published: December 2001
Language: eng
Format: Hardcover
Number of pages: 233
ISBN-13: 9781580083157
Subjects: Business & Management; Hotel & catering trades; General; Business/Economics; Business & Economics; Business / Economics / Finance; Restaurants; Restaurant management; Industries - Hospitality, Travel & Tourism; Customer Service; Charlie Trotter's (Restaurant); Management
Description: "As winner of the James Beard Foundation's Outstanding Restaurant Award, Charlie Trotter and his service staff run what many consider to be America's finest restaurant. But it's not just about food in this renowned Chicago hot spot. It's about a subtle relationship between food, wine, ambiance, and service--a relationship Trotter has perfected by hiring passionate staff with the ability to surpass his incredibly high standards. In Lessons in service, journalist Edmund Lawler reveals the secrets behind Trotter's unequaled success and shows other businesses how to improve their levels of service. From unconventional motivational techniques, staff empowerment, and mentoring to role playing, preservice meetings, and an obsessive pursuit of excellence--Trotter leaves nothing to chance. The service is a nightly ballet that leaves guests feeling pampered, educated, and of course, wonderfully satisfied. Follow the advice of Charlie Trotter, and no matter what your business, your customers will keep coming back again and again"--Publisher's description.