Business process management and the balanced scorecard
Subtitle: using processes as strategic drivers
By: Ralph F. Smith
Publisher: John Wiley & Sons
Published: 2007
Place of publication: Hoboken, N.J
Language: eng
Number of pages: 227
ISBN-13: 9780470047460
Subjects: Workflow -- Management; Benchmarking (Management); Performance -- Management; Strategic planning
Notes: Includes index
Table of contents: title: A world of change; title: How process can drive strategy; title: The strategic process; title: Strategy maps; title: Balanced scorecard and strategic initiatives; title: Conclusions