A customer-based quality-of-service approach for regulating water utilities
By: Raymond W. Lawton.
Contributors: National Regulatory Research Institute (Ohio State University).; National Association of Regulatory Utility Commissioners.
Series: NRRI ;; 97-05; NRRI (Series) ;; 97-95.
Publisher: National Regulatory Research Institute
Published: 1997
Place of publication: Columbus, Ohio
Language: eng
Number of pages: 36
Subjects: Water utilities -- United States -- Management.; Water utilities -- Customer services -- United States.; Water utilities -- United States -- Quality control.
Notes: Includes bibliographical references.
"This report was prepared by The National Regulatory Research Institute (NRRI) with funding provided by the participating member commissions of the National Association of Regulatory Utility Commissioners (NARUC)."