Key factors in help desk success
Subtitle: an analysis of areas critical to help desk development andfunctionality
By: Rita Marcella and Iain Middleton.
Contributors: Middleton, Iain.; British Library. Research and Development Department.
Series: British Library R&D report -- 6247
Publisher: British Library Research and Development Department
Published: 1996
Place of publication: (London)
Language: eng
Number of pages: 167
Subjects: Information technology -- Management.; Computer industry -- Customer services -- Management.; Electronic office machine industry -- Customer services -- Management.
Notes: Bibliography: p130.