The resident retention revolution
By: Laurence C. Harmon, Kathleen M. McKenna-Harmon.
Contributors: McKenna-Harmon, Kathleen M., 1946-
Publisher: Institute of Real Estate Management of the National Association of Realtors
Published: 1994
Place of publication: Chicago, Ill
Language: eng
Number of pages: 203
Subjects: Real estate management.; Apartment houses -- Management.; Rental housing -- Resident satisfaction.; Customer services.
Notes: Includes bibliographical references (p. 187-191) and index.