Proceedings of the 11th Toulon-Verona international conference on quality in services
Subtitle: higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008
By: [edited by Rocco Moliterni]
Series: Proceedings e report -- 44
Publisher: Firenze University Press
Published: 2008
Place of publication: Firenze
Language: eng
ISBN-13: 9788884538550
Notes: Proceedings.

Mode of access: World Wide Web.

Free of charge.
Table of contents: title: http://www.ilibri.casalini.it/toc/08671028.pdf