Total Quality Service
Subtitle: Principles, Practices, and Implementation (St Lucie)
Publisher: CRC
Published: August 1, 1995
Language: eng
Format: Hardcover
Number of pages: 336
ISBN-13: 9781884015830
Subjects: Customer services; Production & quality control management; Quality Assurance (QA) & Total Quality Management (TQM); Quality Control; Quality (Management); Business / Economics / Finance; Business/Economics; Customer Service; Marketing - General; Business & Economics / Sales & Selling
First sentence: It has been said that quality is in the eyes of the beholder.