Pengintegrasian model servqual dan model kano ke dalam QFD untuk layanan logistik
Subtitle: studi untuk mendukung implementasi cetak biru penataan dan pengembangan sektor logistik Indonesia : laporan akhir hibah bersaing
By: diusulkan oleh Moh. Farid Najib, Tjetjep Djatnika
Publisher: Jurusan Administrasi Niaga, Politeknik Negeri Bandung
Published: 2011
Place of publication: Bandung]
Language: ind
Format: Microform
Number of pages: 105
Description: Intergrated model for commercial products in Indonesia.
Notes: Microfiche. Jakarta : Library of Congress Office ; Washington, D.C. : Library of Congress Photoduplication Service, 2012. 2 microfiches. Master microform held by: DLC.

In Indonesian, with summary in English.