Performance evaluation in reference services in ARL libraries
By: Systems and Procedures Exchange Center.
Contributors: Association of Research Libraries. Systems and Procedures Exchange Center.
Series: SPEC kit -- 139.; SPEC flyer -- 139.
Publisher: Association of Research Libraries, Office of Management Studies
Published: 1987
Place of publication: Washington, D.C
Language: eng
Number of pages: 83
Subjects: Reference services (Libraries) -- Evaluation.; Academic libraries -- Administration.
Notes: Bibliography:  p. 83.