Service quality in hospitality organizations
By: edited by Michael D. Olsen, Richard Teare, Evert Gummesson.
Contributors: Olsen, Michael D.; Teare, Richard.; Gummesson, Evert.
Publisher: Cassell
Published: 1996
Place of publication: London
Language: eng
Number of pages: 288
Subjects: Hospitality industry.; Quality control -- Management.
Notes: Includes index.

Bibliography.