The Experts Teach: Customer Care
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788740307979
Table of contents: title: Sisältö; title: What Makes a Customer? by Nelson Scott; title: Top 10 Worst Things to Say to Angry Customers by Jeff Mowatt; title: Customer Service – The Disney Way by Martin Haworth; title: Service With a Smile! by Bob Selden; title: The View from the Front Line by Jim Clemmer; title: From Ichiban to Kaizen by Erica Rowntree; title: Good Sticky vs Bad Sticky by Thomas Cox; title: More is Said than Done about Improving Customer Service by Jim Clemmer; title: How Powerful are Your Customers? by Bob Selden; title: The ABC of Superior Customer Service by Eric Garner; title: Customer Service v’s Customer Satisfaction – What’s the Difference? by Bob Selden; title: There Must Be 50 Ways to Leave Your Customer by George Torok; title: Service is the Key to Survival in Today’s Climate by Bob Selden; title: What Stops Dissatisfied Customers From Complaining? By Nelson Scott; title: Buying Trends – the Shift to Hassle-Free by Jeff Mowatt; title: Do You Know Who Your Customers Are? by Bob Selden; title: The Unbeatable Laws of Customer Service by David Diamond; title: Customer Satisfaction is a Reflection of Employee Satisfaction by Jim Clemmer; title: Customer Relationship Management – System or Attitude? by Bob Selden; title: America’s Favorite Retailers Have One Thing In Common – Great Customer Service by Gregory P Smith; title: The Icing on Your Customer Cake by Colin Crouch; title: Secrets from David Copperfield by George Torok; title: 11 Ways to Get What You Want – Be a Clever Customer! by Martin Howarth; title: Company Policies Can Frustrate Customers and Drive Them to Competitors by Nelson Scott; title: Connecting With Customers by Paul Lemberg