Customer satisfaction in the Malcolm Baldrige National Quality Award
Subtitle: understanding the customer's definition of quality
By: by Peter H. Glick and Billy L. Hatmaker
Published: 1990
Language: eng
Number of pages: 121
Subjects: Malcolm Baldrige National Quality Award; Consumer satisfaction; Total quality management
Notes: "June 1990."

Supervised by Gabriel R. Bitran.

Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1990.

Includes bibliographical references (leaves 96-98).