Quick serv
Subtitle: a guide for repair shop management in new car dealerships
By: Patrick W. Emmett
Publisher: [Patrick W. Emmett]
Published: 2010
Place of publication: [Place of publication not identified]
Language: eng
Number of pages: 163
ISBN-13: 9781456593728
Subjects: Automobile repair shops; Management; New business enterprises; Garages (Entreprises); Gestion; Nouvelles entreprises
Other titles: Quick serve
Table of contents: title: The automotive business climate; title: What are you looking for?; title: The car business today; title: Some thoughts on the car business; title: The service customers experience; title: How service departments operate; title: Finding technicians; title: Building customer loyalty; title: Quick service models; title: Ford Quick Lane; title: Why customers buy; title: Building your own quick service business; title: Quick service, what you need to consider; title: Building a quick service facility; title: Cost of construction; title: The mystery shop; title: A sample proforma; title: Quck service vendor listing.