Front office staff
Subtitle: responding to rude or aggressive students
By: presented by Brian Van Brunt & Laura Bennett
Contributors: Bennett, Laura (Laura A. E.); Magna Publications Inc
Series: Magna online seminar; Magna online seminars
Publisher: Magna Publications
Published: 2012
Place of publication: Madison, WI
Language: eng
Format: [electronic resource] :
Subjects: College discipline; College students; Discipline; Universities and colleges; Safety measures; Security measures
Description: Presents a framework for identifying, reacting to and managing aggressive and otherwise disruptive behaviors, and shows  techniques to manage volatile situations.
Notes: CD-ROM contains video recording of seminar (75 minutes), PDF transcript, facilitator's discussion guide, supplemental materials, Power Point handouts, seminar description.

Online seminar originally broadcast May 9, 2012.

CD-ROM.