Improving patient outcomes
Subtitle: the effects of staff participation and collaboration in healthcare delivery
By: Ingrid M. Nembhard, Anita L. Tucker, Jeffrey D. Horbar, Joseph H. Carpenter
Contributors: Tucker, Anita L.; Horbar, Jeffrey D.; Carpenter, Joseph H.; Harvard Business School. Division of Research
Series: Working paper / Division of Research, Harvard Business School -- 08-002; Working paper (Harvard Business School. Division of Research) -- 08-002
Publisher: Division of Research, Harvard Business School
Published: 2007
Place of publication: Boston]
Language: eng
Number of pages: 34
Description: Front-line staff possess an immense amount of functional and experiential knowledge from which their organizations can learn. This paper examines two distinct processes for leveraging front-line staff knowledge in organizational learning - participation and collaboration. The implications of these findings for organizational learning, process improvement and human resource management are discussed.
Notes: "This paper was first submitted July 30, 2007"--Added t.p.

Includes bibliographical references.