Service Management and Operations (2nd Edition)
Edition: 2nd edition
Publisher: Prentice Hall
Published: November 16, 1999
Language: eng
Format: Paperback
Number of pages: 608
ISBN-13: 9780130813381
Subjects: Customer services; Management & management techniques; Service industries; Operations Management; Consumer Behavior - General; Service Industries (Economic Aspects); Business & Economics; Business / Economics / Finance; Textbooks; Marketing - General; Business/Economics; Management; Entrepreneurship; Sales & Selling - Management; Business & Economics / Production & Operations Management; Industrial Management