Interlibrary loan/document delivery and customer satisfaction
Subtitle: strategies for redesigning services
By: Pat L. Weaver-Meyers, Wilbur A. Stolt, Yem S. Fong, editors.
Contributors: Weaver-Meyers, Pat.; Stolt, Wilbur A.; Fong, Yem S.
Publisher: Haworth Press
Published: 1996
Place of publication: New York
Language: eng
Number of pages: 265
Subjects: Greater Midwest Research Library Consortium.; Interlibrary loans -- United States.; Document delivery -- United States.; Research libraries -- United States.; Libraries -- User satisfaction -- United States.; Interlibrary loans -- Middle West.; Document delivery -- Middle West.; Research libraries -- Middle West.; Library user satisfaction -- Middle West.
Notes: Includes bibliographical references and index.
"Has also been published as Journal of library administration volume 23, numbers 1/2 1996"--T.p. verso.