Interrelations between retail service satisfaction and customer loyalty
Subtitle: a holistic perspective
By: Ivar Soone.
Series: Thesis on economics -- H13
Publisher: TUT Press
Published: 2007
Place of publication: Tallinn
Language: eng
Number of pages: 324
ISBN-13: 9789985596906
Subjects: Customer services -- Estonia -- Case studies; Customer services -- Evaluation; Customer loyalty -- Estonia -- Case studies; Retail trade -- Estonia -- Case studies
Genres: Case studies
Other titles: Kaubandusteenusega rahulolu ja lojaalsuse vahelised suhted
Notes: Thesis (doctoral)--Tallinn University of Technology, 2007.

Includes bibliographical references (p. 253-298).

Abstract and curriculum vitae also in Estonian.