Virtual reference services
Subtitle: issues and trends
By: Stacey Kimmel, Jennifer Heise, guest editors.
Contributors: Kimmel, Stacey E.; Heise, Jennifer.
Publisher: Haworth Information Press; CRC Press
Published: 2003
Place of publication: Binghamton, NY
Language: eng
Number of pages: 194
Subjects: Electronic reference services (Libraries); Electronic reference services (Libraries) -- United States -- Case studies.; Internet in library reference services.; Reference services (Libraries) -- Information technology.
Genres: Case studies.
Other titles: Internet reference services quarterly.
Notes: Includes bibliographical references and index.
"Co-published simultaneously as Internet reference services quarterly, volume 8, numbers 1/2 2003."
Table of contents: title: Reading the river : the state of the art of real-time virtual reference / Jennifer Heise, Stacey Kimmel; title: The librarian has left the building, but to where? / Anne Grodzins Lipow; title: Chat is now : administrative issues / Belinda Barr, Jerome Conley, Joanne Goode; title: Live reference chat from a customer service perspective / Edana Cichanowicz; title: Staffing a real-time reference service : the University of Florida experience / Jana Smith Ronan; title: Q and A NJ : service design and impact / Marianne F. Sweet, David M. Lisa, Dale E. Colston; title: From AskWendt Live to QuestionPoint : a chronology of the development of a persistently virtual reference product and service / John Wanserski; title: Managing an established virtual reference service / Karen Ciccone, Amy Vanscoy; title: Florida libraries go live : a look at chat reference services / Gloria Colvin; title: Live reference in an academic health sciences library : the Q and A NJ experience at the University of Medicine and Dentistry of New Jersey Health Sciences Library at Stratford / Cynthia S. McClellan; title: Ask a librarian virtual reference services at the Boeing Library / Julie Martin; title: Managing data collection for real-time reference : lessons from AskERIC LIVE! experience / Yvonne Belanger, R. David Lankes, Pauline Lynch Shostack; title: Exploring the synchronous digital reference interaction for query types, question negotiation, and patron response / Matthew R. Marsteller, Danianne Mizzy; title: Site search and instant messaging reference : a comparative study / Jody Condit Fagan, Christina Desai.