Don't shoot the customer
Subtitle: shocking revelations about customer service
By: Ken Nietenhoefer.
Publisher: Jelm Mountain Pub.
Published: 1996
Place of publication: Laramie, Wyo
Language: eng
Number of pages: 303
Subjects: Customer services -- United States.; Consumption (Economics) -- Surveys.; Consumption (Economics) -- United States.
Notes: Includes index.