The Service Quality/Solution
Subtitle: Using Service Management to Gain Competitive Advantage
Publisher: Irwin Professional Publishing
Published: January 1, 1994
Language: eng
Format: Hardcover
Number of pages: 275
ISBN-13: 9781556237539
Subjects: Industry & Industrial Studies; Management & management techniques; Service industries; Customer Service; Business / Economics / Finance; Business/Economics; Total Quality Management; Customer services; Management; Quality Control; United States