The Call Center Handbook
Subtitle: The Complete Guide to Starting, Running, and Improving Your Call Center (Call Center Handbook)
Edition: 5 edition
Publisher: CMP
Published: November 20, 2003
Language: eng
Format: Paperback
Number of pages: 280
ISBN-13: 9781578203055
Subjects: Business & Management; Customer services; Internet; Teleworking; General; Customer Service; Business & Economics; Computers - General Information; Social Aspects - Human-Computer Interaction; Business/Economics; Office Automation; Management; Business & Economics / Customer Service; Business & Economics : General; Computers / Interactive Media; Computers / Social Aspects / Human-Computer Interaction; Reference : General; Call centers; Management Information Systems
First sentence: "When you want to make generalizations and spot trends, one of the most effective things to do is to try to make a model that simulates the broadest possible range of circumstances and see if that model acts like real life."