Measuring what matters
Subtitle: simplified tools for aligning teams and their stakeholders
By: Rod Napier and Rich McDaniel.
Contributors: McDaniel, Rich, 1950-
Edition: 1st ed.
Publisher: Davies-Black Pub.
Published: 2006
Place of publication: Mountain View, Calif
Language: eng
ISBN-13: 9780891062134
Subjects: Teams in the workplace.; Organizational change.; Management.
Notes: Includes bibliographical references and index.
Table of contents: title: A framework for measurement; title: Measuring what matters: exchanging value with stakeholders; title: Owners come first: exchanging value with owners; title: Customers come first: exchanging value with customers; title: Employees come first: exchanging value with employees; title: Stakeholders come first: the winning exchange of value; title: Power tools for management; title: Trust matters: the key to organizational change; title: Leadership matters: a case study of a manager; title: Teamwork matters: the group management questionnaire; title: Performance matters: developmental supervision; title: Profit matters: the pei-genesis story.