The Mystery Shopper's Manual (5th Edition)
Edition: 5th edition
Publisher: Special Interests Publishing
Published: April 4, 2002
Language: eng
Format: Paperback
Number of pages: 192
ISBN-13: 9781888983241
Subjects: General; Business/Economics; Business & Economics; Reference; Consumer Guides; Customer Service; Careers - General; Home-Based Businesses; Personal shoppers; Shopping; Business & Economics / Careers; Business & Economics / Home-Based Businesses
First sentence: Mystery shoppers visit business "disguised as normal customers," and do the things other customers do-ask questions, ,make a purchase, make a return-but with a twist.