Hospitality from the heart
Subtitle: engage your employees, deliver extraordinary service, and create loyal guests
By: Brandon W. Johnson and Katherine Foley Roden
Contributors: Roden, Katherine Foley, author
Publisher: Beavers Pond Press
Published: 2013
Place of publication: Edina, MN
Language: eng
Number of pages: 138
ISBN-13: 9781592985791
Subjects: Hospitality industry; Customer services
Description: "It is a step-by-step guide for you to apply the principles of HEART into your organization and life. The result? Improved employee engagement, better morale, extraordinary service, greater customer loyalty, and increased profits." -- Amazon.com viewed August 12, 2020.