business excellence handbook
By: Chris Hakes ; revised by Steve Bratt and Hugh Gallacher.
Contributors: Bratt, Steve.; Gallacher, Hugh.; Bristol Quality Centre.
Edition: 5th ed.
Publisher: Bristol Quality Centre
Published: 1999
Place of publication: Bristol
Language: eng
Number of pages: 173
Notes: Based on the revised EFQM excellence model.

Previous ed.: 1997.