The service era
Subtitle: leadership in a global environment
By: Franco D'Egidio.
Publisher: Productivity Press
Published: 1990
Place of publication: Cambridge, Mass
Language: eng
Number of pages: 155
Subjects: Customer services -- Europe; Customer services -- United States; Service industries -- Quality control; Employees -- Training of; Personnel management
Notes: Includes bibliographical references (p. 151-153).
Translation of: Il global service management.