A dictionary of IT service management : terms, acronyms, and abbreviations
By: written by Ashley Hanna, Ivor Macfarlane, Stuart Rance ; edited by Mark Lillycrop.
Edition: ITIL V3 ed., version 1.0.
Publisher: UK Chapter of the itSMF
Published: 2007
Place of publication: [London?]
Language: eng
Number of pages: 104
Subjects: Information technology -- Dictionaries
Genres: Dictionaries.
Other titles: IT service management