Assertiveness Re-claim your assertive birthright
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788776819644
Table of contents: title: Obsah; title: What Is Assertiveness?; title: Dictionary Definitions; title: Origins; title: The Assertive Journey; title: Your Self-Esteem; title: The Confidence Lane; title: The Three Modes; title: What Assertiveness is Not; title: Outcomes; title: Benefits; title: Key Points; title: The Origins of Assertiveness; title: The Assertive Child; title: The Protective Parent; title: Our Early Years’ Programming; title: To Stay the Same or Change?; title: Key Points; title: Facets of Assertiveness; title: Winning and Losing; title: Assertive Rights; title: Acting Assertively; title: Speaking Assertively; title: Problem-Solving; title: Being Nice; title: Natural Assertion; title: Key Points; title: Applications of Assertiveness; title: Responding to Compliments; title: Responding to Criticism; title: Saying “No” to Others; title: Overcoming Shyness; title: Admitting You’re Wrong; title: Raising Your Self-Esteem; title: Expressing Your Feelings; title: Key Points; title: Assertive Communication; title: Own Your Communication; title: Describe, Don’t Judge; title: Be Specific, not Generalized; title: Three Words to Eliminate from Your Communication; title: Making Requests; title: Asking for Time; title: Fogging; title: Broken Record; title: Constructive Feedback; title: Key Points; title: Managing Assertively; title: Co-operation not Confrontation; title: Diversity not Sameness; title: Fairness not Favouritism; title: Power to Do, not Power to Impress; title: Openness not Secrecy; title: Leaders not just Managers; title: Integrity not Dictatorship; title: Outdated Models; title: New Models; title: Key Points; title: Managing Conflict; title: Avoidance; title: Direct Aggression; title: Accommodation; title: Assertiveness; title: Key Points; title: Social Confidence; title: Conversational Openers; title: Keeping a Conversation Going; title: Active Listening; title: Positive Feedback; title: Safe Disclosure; title: Presenting Yourself; title: Avoiding Controversy; title: Key Points; title: Assertive Roles at Work; title: The Assertive Appraiser; title: The Assertive Boss; title: The Assertive Chairperson; title: The Assertive Communicator; title: The Assertive Customer-Carer; title: The Assertive Recruiter; title: The Assertive Team Leader; title: The Assertive Negotiator; title: The Assertive Employee; title: Key Points; title: Assertiveness Training; title: Watch Your Self-Talk; title: Use the ABC Technique; title: Set a New Trigger; title: Anchors; title: Musts into Preferences; title: Hold On Tightly...; title: Work on Your Self-Esteem; title: Practise Affirmations; title: Practise Visualisations; title: Get a Role Model; title: Scripting; title: Key Points; title: Web Resources on Assertiveness