Advances in Hospitality and Leisure, Volume 1 (Advances in Hospitality and Leisure)
Publisher: JAI Press
Published: March 3, 2005
Language: eng
Format: Hardcover
Number of pages: 274
ISBN-13: 9780762311583
Subjects: Reference works; Sociology - General; Social Science; Sociology; General; Social Science / General
First sentence: Efforts aimed at evaluating quality in leisure, tourism and hospitality have concentrated predominantly on measuring perceived service quality using the SERVQUAL scale, either in its original form or with modifications.