Customer service
Subtitle: human capital management at selected public and private call centers : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives
By: United States General Accounting Office
Publisher: The Office
Published: 2000
Place of publication: Washington, D.C. (P.0. Box 37050 Washington, D.C. 20013)
Language: eng
Number of pages: 39
Subjects: Call centers -- United States -- Personnel management
Notes: Cover title

"August 2000."

"GAO/GGD-00-161."

"B-282816--P. 1."

Includes bibliographical references

Also available via Internet from the GPO Access web site (PDF file). Address as of 1-8-01:http://frwebgate.access.gpo.gov/cgi-bin/getdoc.cgi?dbname=gao&docid=f:gg00161.pdf; current access is available via PURL