Quality improvement in European public services
Subtitle: concepts, cases and commentary
By: edited by Christopher Pollitt and Geert Bouckaert.
Contributors: Pollitt, Christopher.; Bouckaert, Geert.
Publisher: Sage
Published: 1995
Place of publication: London; Thousand Oaks, Calif
Language: eng
Number of pages: 190
Subjects: Total quality management in government -- Europe, Western.
Notes: Bibliography: p. [174]-179.
Includes index.