Patients first
Subtitle: experiences of a patient-focused pioneer
By: William J. Leander, with Dennis L. Shortridge, Jr., and Phyllis M. Watson.
Contributors: Shortridge, Dennis L.; Watson, Phyllis M. 1947-
Series: Pioneering practices
Publisher: Health Administration Press
Published: 1996
Place of publication: Chicago, Ill
Language: eng
Number of pages: 300
Subjects: Lakeland Regional Medical Center.; Hospitals -- Administration.; Organizational change.; Reeengineering (Management); Patient satisfaction.; Hospitals -- Florida -- Administration -- Case studies.
Notes: Includes bibliographical references.