Continual Service Improvement Itil, Version 3 (Itil)
Edition: Version3 edition
Publisher: Stationery Office
Published: May 31, 2007
Language: eng
Format: Paperback
Number of pages: 221
ISBN-13: 9780113310494
Subjects: Business information systems; Business & Economics; Business/Economics; Business & Investing - Management; Management - General; Marketing - Multilevel; Computer industry; Customer services; Electronic office machine industry; Management
Description: Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.