Cases in total quality management
Subtitle: manufacturing and services
By: Jay H. Heizer, Jay Nathan.
Contributors: Nathan, Jay.
Publisher: South-Western College Pub.
Published: 1998
Place of publication: Cincinnati, Ohio
Language: eng
Number of pages: 238
Subjects: Total quality management -- Case studies.; Manufacturing industries -- Management -- Case studies.; Service industries -- Management -- Case studies.
Other titles: Total quality management; Manufacturing and services
Notes: Includes bibliographical references.