The Baptist health care journey to excellence
Subtitle: creating a culture that WOWs!
By: Al Stubblefield.
Publisher: John Wiley & Sons
Published: 2005
Place of publication: Hoboken, N.J
Language: eng
Number of pages: 225
ISBN-13: 9780471708902
Subjects: Hospital Administration -- methods; Organizational Culture; Hospitals, Religious; Protestantism; United States
Notes: Includes index.
Table of contents: title: Introduction : from ouch! to wow!; title: In search of competitive advantage; title: Committing to the mission; title: Maintaining a balanced approach : pillars of operational excellence; title: Fueling employee-driven culture change; title: Engaging your workforce : communicate, communicate, communicate!; title: Selecting the best employees; title: Maximizing employee loyalty; title: Celebrating successes through reward and recognition; title: Maintaining quality through service teams; title: Scripting for superior service; title: Developing rounding and service recovery techniques; title: Establishing ongoing leadership training; title: Building a culture that holds employees accountable; title: Beyond Baptist health care : other systems on the journey to wow!; title: Appendix: What about the physicans?