Balanced scorecard step-by-step for government and nonprofit agencies
By: Paul R. Niven.
Edition: 2nd ed.
Publisher: J. Wiley & Sons, Inc.
Published: 2008
Place of publication: Hoboken, N.J
Language: eng
Number of pages: 365
ISBN-13: 9780470180020
Subjects: Total quality management in government.; Administrative agencies -- Management -- Evaluation.; Nonprofit organizations -- Management -- Evaluation.; Benchmarking (Management); Performance standards.; Organizational effectiveness -- Measurement.
Notes: Includes bibliographical references and index.
Table of contents: title: Introduction to the balanced scorecard; title: Adapting the balanced scorecard to fit the public and nonprofit sectors; title: Before you begin; title: Training and communication planning for balanced scorecard success; title: Mission, values, and vision; title: Strategy : the core of every balanced scorecard; title: Strategy maps; title: Performance measures, targets, and initiatives; title: Creating alignment by cascading the balanced scorecard; title: Linking resource allocation to the balanced scorecard; title: Reporting results; title: The City of Charlotte : a balanced scorecard success story; title: Sustaining balanced scorecard success.