Info-line 
Subtitle: How to Resolve Conflict
Publisher: American Society for Training & Development
Published: March 21, 2001
Format: Paperback
Number of pages: 16
ISBN-13: 9781562862701
Subjects: Business & Economics / Business Communication; Business; Business & Economics; Business Communication; Conflict management; Social Conflict; Work environment
First sentence: Mention the terms conflict and mediation and most people think of labor negotiations.