Class acts
Subtitle: how good manners create good relationships and good relationships create good business
By: Mary Mitchell
Edition: Special edition.
Publisher: MJF Books
Published: 2002
Place of publication: New York
Language: eng
Number of pages: 275
ISBN-13: 9781567317374
Subjects: Business etiquette; Interpersonal communication; Organizational behavior; Communication in organizations
Notes: This special edition published by MJF Books in arragement with M. Evans and Company, Inc. -- t.p. verso.

Includes index.
Table of contents: title: The constants, from children to CEOs; title: A class act has self confidence; title: A class act exemplifies the virtues; title: A class act exemplifies the virtue of trustworthiness; title: Why a corporation must also be a class act; title: A class act is never rude; title: A class act requires peace; title: Einstein had the answer; title: A class act communicates well; title: Introductions by a class act; title: A class act makes conversation; title: A class act knows how to disagree without being disagreeable; title: A class act knows how to use all telephones; title: A class act retains humanity in cyberspace; title: A class act knows the power of handwritten notes; title: A class act has no fear of public speaking; title: A class act is healthy in body and mind; title: A class act knows swhat to wear and how to wear it; title: A class act is generous of spirit: gifts and contributions; title: A class act knows the difference between service and servitude: appropriate tipping in the business environment; title: A class act is a model of consistency, compassion, and civility; title: A class act now s how to conduct meetings with skill; title: A class act doesn't mix romance with work; title: When a class act works successfully from home; title: A class act at table; title: A class act at the formal meal, buffet, banquet; title: A class act at cocktail parties and receptions; title: A class act hosts restaurant meals confidently; title: A class act isn't intimidated by wine; title: A class act knows how and when to drink with colleagues; title: A class act entertains at home; title: The class act entertains in restaurants; title: A class act entertains at a private club; title: A class act celebrates the passages of life; title: A class act understands the etiquette of condolence; title: A class act understands tough love; title: A class act knows how to use the word "no"; title: A class act understands cosmetic procedures; title: A class act knows how to apologize well; title: Epilogue: a civil, successful and centered man.