Achieving quality in financial service organizations
Subtitle: how to identify and satisfy customer expectations
By: Robert E. Grasing and Michael H. Hessick.
Contributors: Hessick, Michael H.
Publisher: Quorum Books
Published: 1988
Place of publication: New York
Language: eng
Number of pages: 252
Subjects: Financial institutions -- United States.; Consumer satisfaction -- United States.
Notes: Bibliography: p. [245]-246.
Includes index.