Training for the hospitality industry
By: Lewis C. Forrest, Jr.
Contributors: American Hotel & Motel Association. Educational Institute.
Edition: 2nd ed.
Publisher: Educational Institute of the American Hotel & Motel Association; Amer Hotel & Motel Assn
Published: 1990
Place of publication: East Lansing, Mich
Language: eng
Number of pages: 370
Subjects: Hospitality industry -- Employees -- Training of.
Other titles: Training.
First sentence: All indications are that the lodging and foodservice needs of the world will continue to grow.; the hospitality industgry must be prepared to meet thee needs. Training provides a means by which an operation can develop a competent staff. It is not enough to hire experienced personnel; someone has to train personnel to ensure consistency in service and standards.
Description: The need for trained personnel has never been greater in the history of the hospitality industry. This book is exclusively dedicated to practical techniques for training employees and managers for lodging and foodservice occupations.
Notes: Includes bibliographical references.
Spine title: Training.
Table of contents: label: I
title: INTRODUCTION
pagenum: 3; label: 1
title: A Framework for Training and Coaching
pagenum: 3; label: 2
title: Job Analysis and Development
pagenum: 25; label: 3
title: Hiring Trainable Employees
pagenum: 49; label: II
title: TRAINING METHODS
pagenum: 71; label: 4
title: Principles and Concepts of Learning
pagenum: 71; label: 5
title: Individual Training Methods
pagenum: 87; label: 6
title: Group Training Methods
pagenum: 103; label: 7
title: Using Audiovisual Aids
pagenum: 125; label: III
title: TRAINING IN ACTION
pagenum: 147; label: 8
title: Developing Training Programs
pagenum: 147; label: 9
title: Ongoing Training
pagenum: 171; label: 10
title: Management Training and Development
pagenum: 191; label: 11
title: Pre-Opening Training
pagenum: 213; label: 12
title: Evaluating Training Programs
pagenum: 241; label: IV
title: COMMUNICATION AND MOTIVATION
pagenum: 267; label: 13
title: Communication in Training and Coaching
pagenum: 267; label: 14
title: Attitudes and Motivation
pagenum: 283; label: 15
title: Building a Team
pagenum: 299; label: V
title: COACHING: AN ONGOING FUNCTION
pagenum: 321; label: 16
title: Coaching and Counseling
pagenum: 321; label: 17
title: Performance Reviews
pagenum: 339