An Empirical examination of relationships in an extended service quality model
By: A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml
Contributors: Berry, Leonard L., 1942-; Zeithaml, Valarie A.; Marketing Science Institute
Series: Report (Marketing Science Institute) -- no. 90-122
Publisher: Marketing Science Institute
Published: 1990
Place of publication: Cambridge, Mass
Language: eng
Number of pages: 56
Subjects: Customer services; Research; Quality assurance; Service industries
Notes: "December, 1990."

"Research program, Working paper."

Includes bibliographical references (p. 44-45).