Keeping score
Subtitle: using the right metrics to drive world-class performance
By: Mark Graham Brown.
Publisher: Quality Resources; Distributed by AMACOM Books
Published: 1996
Place of publication: New York
Language: eng
Number of pages: 198
Subjects: Organizational effectiveness -- Evaluation.; Industrial efficiency -- Evaluation.; Customer services -- Evaluation.; Job satisfaction -- Evaluation.
Notes: Includes bibliographical references (p. 193-194) and index.