It's your call
Subtitle: mastering the telephones in your medical practice
By: Elizabeth W. Woodcock, Deborah Walker Keegan
Contributors: Keegan, Deborah Walker; Medical Group Management Association
Publisher: Medical Group Management Association
Published: 2013
Place of publication: Englewood, CO
Language: eng
Number of pages: 188
ISBN-13: 9781568294308
Subjects: Hotlines; Methods; Organizational Efficiency; Medical Practice Management; Organization & administration; Telephone; Standards; Personnel Management
Description: "This book offers tools, techniques, and best practices to help medical practice administrators improve patient access by better managing the practice's telephones. This will optimize provider productivity and efficiency, staff, provider, and patient satisfaction, practice profitability, and patient value"--
Notes: Includes bibliographical references and index.
Table of contents: title: How to measure your telephones; title: How to manage your telephones; title: How to staff your telephones; title: Telephone tools; title: Telephone systems; title: Call centers.