Customer Mania! It's Never Too Late to Build a Customer-Focused Company
Publisher: Free Press
Published: November 2, 2004
Language: eng
Format: Hardcover
Number of pages: 208
ISBN-13: 9780743270281
Subjects: Management; Customer services; Business / Economics / Finance; Business & Economics; Business/Economics; General; Customer Service; Business & Economics / General
First sentence: I HAVE THE GREATEST job in the world.
Description: Uses the success of the world's largest restaurant chain to explain how a company of any size can develop a unified, people first, customer-oriented approach to doing business.