The smart manager's FAQ guide
Subtitle: a survival handbook for today's workplace
By: Rex Gatto
Publisher: Jossey-Bass Pfeiffer; Wiley; Jossey-Bass
Published: 2000
Place of publication: San Francisco, Calif; Chichester
Language: eng
Number of pages: 240
ISBN-13: 9780787953447
Subjects: Management
Description: "The Smart Manager's F.A.Q. Guide is a handy reference that draws on a wealth of information from workshops, training sessions, and consulting interventions that have a proven track record. You'll get practical solution to your toughest workplace questions such as: how can I guarantee customer satisfaction? What questions should I ask in an interview? How do I deal with an angry employee? What can I do to overcome resistance to change? How can I get people to listen to me? What are the best ways to praise or reprimand employees? And how can I produce an effective presentation?"--Jacket.