Benchmarking for best practice
Subtitle: continuous learning through sustainable innovation
By: Mohamed Zairi.
Publisher: Butterworth Heinemann
Published: 1996
Place of publication: Oxford; Boston
Language: eng
Number of pages: 496
Subjects: Benchmarking (Management); Total quality management.; Organizational learning.
Description: Benchmarking for Best Practice uses up-to-the-minute case-studies of individual companies and industry-wide quality schemes to show how and why implementation has succeeded. For any practitioner wanting to establish best practice in a wide variety of business areas, this book makes essential reading. It is also an ideal textbook on the applications of TQM since it describes concepts, covers definitions and illustrates the applications with first-hand examples.
Notes: Includes bibliographical references and index.