Predictive Dialing Fundamentals
Edition: 2 edition
Publisher: CMP Books; CRC Press
Published: February 1, 1996
Language: eng
Format: Paperback
Number of pages: 150
ISBN-13: 9780936648804
Subjects: Customer services; Technology & Industrial Arts; Technology; Science/Mathematics; Telecommunications; Computers & Internet; Computers / Data Transmission Systems / General; Computers / Interactive Media; Management information systems; Computer; Call Center
First sentence: As some of us struggled through the late '70s trying to build an Automated Call Distribution (ACD) telephone system, a very progressive and people-caring utility company, the Wisconsin Public Service Corporation (WPSC), had a more pressing problem to overcome.