The service productivity and quality challenge
By: edited by Patrick T. Harker.
Contributors: Harker, Patrick T., 1958-
Series: International studies in the service economy ;; v. 5; International studies in the service economy ;; 5.
Publisher: Kluwer Academic Publishers
Published: 1995
Place of publication: Dordrecht; Boston
Language: eng
Number of pages: 507
Subjects: Service industries -- Labor productivity; Industrial productivity
Notes: Includes bibliographical references and index.