Performance measurement and joint-production between the customer and the firm
Subtitle: empirical and analytical perspectives
By: by Dennis W. Campbell
Contributors: Harvard Business School
Published: 2004
Language: eng
Number of pages: 108
Subjects: Customer services; Evaluation; Performance; Measurement; Internet banking; Cost effectiveness
Notes: "June 2004."

Thesis (D.B.A.)--Harvard University, Graduate School of Business Administration, 2004.

Includes bibliographical references.