Reforming the NHS complaints procedure
Subtitle: proposals.
Contributors: Scotland. Scottish Executive. Health Department.
Publisher: Scottish Executive, Health Care Division
Published: 2003
Place of publication: Edinburgh
Language: eng
Number of pages: 39
Subjects: Patient satisfaction -- Scotland.; Health facilities -- Complaints against -- Scotland.; Hospitals -- Complaints against -- Scotland.
Notes: On cover: NHS Scotland.

"Draft for consultation."

Includes bibliographical references.