日本型クリエイティブ· サービスの時代
Subtitle: "omotenashi" e no kagakuteki sekkin
By: Kobayashi Kiyoshi, Hara Yoshinori, Yamauchi Yutaka hen
Edition: Dai 1-han.
Publisher: Nihon Hyōronsha
Published: 2014
Place of publication: Tōkyō
Language: jpn
Number of pages: 229
ISBN-13: 9784535557994
Subjects: Industries; Customer services; Quality control; Hospitality; Hosupitariti; Kigyō-Nihon
Other titles: Nihon-gata kurieitibu sābisu no jidai
Notes: Includes bibliographical references and index.