Insights to performance excellence ...
Subtitle: an inside look at the ... Baldrige Award criteria
By: Mark L. Blazey
Publisher: ASQC Quality Press
Published: 1997
Place of publication: Milwaukee, Wis
Language: eng
Subjects: Malcolm Baldrige National Quality Award; Performance awards; Standards; Quality assurance; Awards; Quality control
Table of contents: title: Leadership; title: Strategic planning; title: Customer and market focus; title: Information and analysis; title: Human resource development and management; title: Process management; title: Business results; title: Tips on preparing a Baldrige Award application; title: Guideliness for responding to approach/deployment items; title: Guidelines for responding to results items; title: Award criteria goals and values; title: Changes from the 1996 award criteria; title: The site visit; title: Summary of eligibility categories and restrictions; title: Malcolm Baldrige National Quality Award winners; title: Innovative state quality award practices.