Creating a customer-focused organization
By: [edited by Theresa Brothers and Kathleen Carson].
Contributors: Brothers, Theresa.; Carson, Kathleen M.; Conference Board.
Series: Report / The Conference Board ;; no. 1030; Conference Board report ;; no. 1030.
Publisher: Conference Board
Published: 1993
Place of publication: New York, NY
Language: eng
Number of pages: 26
Subjects: Customer services -- Quality control; Total quality management
Notes: Cover title.
"Selected speeches given at the Conference Board's Creating and Maintaining Customer-Focused Organizations Conference, held in New York City on June 9-10, 1992"--P. 6.