New methods of competing in the global marketplace
Subtitle: critical success factors from service and manufacturing
By: Richard E. Crandall and William Crandall.
Contributors: Crandall, William, 1956-
Publisher: Auerbach Publications
Published: 2008
Place of publication: Boca Raton
Language: eng
ISBN-13: 9781420051261
Subjects: Management; Manufacturing industries -- Management; Service industries -- Management
Notes: Includes bibliographical references and index.
Table of contents: title: The vanishing manufacturing service boundary; title: Critical success factors and strategic planning; title: The ITO model; title: The role of management programs in continuous improvement; title: How manufacturing techniques are being adapted to service operations; title: How service techniques are being extended to manufacturing; title: The role of technology in continuous improvement; title: The role of infrastructure in continuous improvement; title: Understanding organizational culture - the elusive key to change; title: Integrated supply chains - from dream to reality; title: The role of services to complement the supply chain; title: The future of improvement programs.