Healthcare operations management
By: Daniel B. McLaughlin, Julie M. Hays.
Contributors: Hays, Julie M., 1954-
Publisher: Health Administration Press; AUPHA Press
Published: 2008
Place of publication: Chicago; Washington, DC
Language: eng
Number of pages: 431
ISBN-13: 9781567932881
Subjects: Medical care -- Quality control; Health services administration -- Quality control; Organizational effectiveness; Total quality management; Quality Assurance, Health Care -- organization & administration; Decision Support Techniques; Efficiency, Organizational -- standards; Total Quality Management -- methods
Notes: Includes bibliographical references and index.
Table of contents: title: The challenge and the opportunity; title: History of performance improvement; title: Evidence-based medicine and pay-for-performance; title: Strategy and the balanced scorecard; title: Project management; title: Tools for problem solving and decision making; title: Using data and statistical tools for operations improvement; title: Quality management: focus on six sigma; title: The lean enterprise; title: Simulation; title: Process improvement and patient flow; title: Scheduling and capacity management; title: Supply chain management; title: Holding the gains.