THE INFLUENCE OF PERSONALITY TYPE ON PATIENT SATISFACTION WITH AMBULATORY HEALTH CARE.
Contributors: Rush University, College Of Nursing.
Published: 1990
Number of pages: 143
Subjects: Health Sciences, Nursing.; Psychology, Personality.; Health Sciences, Health Care Management.
Description: This study examined the influence of personality type on patient satisfaction with ambulatory health care. One hundred two patients were identified for personality type using the Myers-Briggs Type Inventory A-V Form (MBTI). The Modified Roghmann Satisfaction Questionnaire and thirty six items identified for the study determined the ambulatory satisfaction.

To test the hypothesis of a greater than random association between the personality types with satisfaction items, T tests were performed to ascertain whether dichotomous types were associated with satisfaction differences. The MBTI personality type scores were converted to preference scores which were grouped into three levels. Scores of 11 or greater were retained to assure reliable typing (Macdaid, 1984). One way analyses of variance were calculated to determine the relationship of sensing or intuition, thinking or feeling types with satisfaction. The Tukey-B post hoc test identified significant group mean differences in personality types.

Few differences were identified. Six of 63 items demonstrated significance at or above the 0.05 level. Intuitives demonstrated differences with sensing and thinking on all six items. Four items related to the dichotomous types of sensing and intuition which are MBTI perceiving functions. Two items did not relate to dichotomous differences. Item content identified differences on issues of fees, types of patients, setting of health care goals and patient roles.

The hypothesis that a quantifiable relationship between the items as predicted by a MBTI panel would correspond with the MBTI classification was not supported. The panel was unable to predict a priori satisfaction items significantly related to MBTI personality type.

The weak association of personality type and ambulatory satisfaction may have been influenced by the small sample size resulting from the use of the abbreviated MBTI instrument and by a lack in the reliability and validity of the Modified Roghmann Satisfaction Questionnaire used for the study.
Notes: Source: Dissertation Abstracts International, Volume: 51-07, Section: B, page: 3320.

Thesis (D.N.SC.)--RUSH UNIVERSITY, COLLEGE OF NURSING, 1990.

School code: 0591.