Creating Authentic Assertion
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788740305722
Table of contents: title: Content; title: Preface and Biography; title: 1. Introduction – Assertive Trilogy Part; title: 1.1. Assertive Vision; title: 1.2. Benefits of Authentic Assertion; title: 2. Assertiveness Synopsis; title: 2.1. Assertive Principles and Values; title: 2.2. Behavioural Characteristics; title: 2.3. Behavioural Spectrum – Marginal Differences; title: 2.4. Six Types of Assertion; title: 2.5. Influencing Model; title: 3. Situational Assertion; title: 3.1. How to Negotiate and Compromise; title: 3.2. How to Say ‘No’, Without Feeling Guilty; title: 3.3. How to Lead Assertively; title: 3.4. How to Handle Conflict; title: 3.5. How to Handle Aggression; title: 3.6. How to Build Rapport and Good Relationships; title: 3.7. How to Handle Performance Issues; title: 4. Assertive Strategy Guide; title: 4.1. Self-awareness Strategies; title: 4.2. Thinking Strategies; title: 4.3. Behavioural Strategies; title: 4.4. Summary of Assertive Skills; title: 5. Action Planning; title: 5.1. Six Steps to Making Change Happen; title: 6. References