Six sigma for financial services
Subtitle: how leading companies are driving results using lean, six sigma, and process management
By: Rowland Hayler, Michael D. Nichols.
Contributors: Nichols, Michael
Publisher: McGraw-Hill
Published: 2007
Place of publication: New York
Language: eng
Number of pages: 248
ISBN-13: 9780071470377
Subjects: Financial services industry -- Management.; Six sigma (Quality control standard); Quality control.
Notes: Includes bibliographical references (p. 241-242) and index.
Table of contents: title: Today's financial services landscape. Key definitions; title: The driving forces of change; title: Some success stories from leading financial services organizations; title: What does world-class really mean?; title: Process leadership. Defining a vision; title: Shaping a Strategy; title: Establishing ownership; title: Process knowledge. Creating capabilities; title: Defining an architecture; title: Establishing measurement systems; title: Process execution. Embedding governance; title: Acheiveing transformation and improvement; title: Fostering culture; title: The future of business process excellence in financial services.