Customer bonding
Subtitle: pathway to lasting customer loyalty
By: Richard Cross and Janet Smith.
Contributors: Smith, Janet, 1953-
Publisher: NTC Business Books
Published: 1995
Place of publication: Lincolnwood, Ill
Language: eng
Number of pages: 254
Subjects: Customer relations.; Customer services.; Customer loyalty.
Notes: Includes bibliographical references (p. 223-238)and index.