The final report, Management Improvement and Customer Focus Task Force.
Contributors: Lawson, Richard D.; Missouri. Commission on Management and Productivity.
Publisher: The Commission
Published: 1994
Place of publication: [Jefferson City, Mo
Language: eng
Number of pages: 81
Subjects: Administrative agencies -- Missouri -- Management.; Consumer satisfaction -- Missouri.; Customer services -- Missouri.
Other titles: Management Improvement and Customer Focus Task Force
Notes: Cover title.
"August 31, 1994."
Task force chair: Richard D. Lawson.
"The Management Improvement and Customer Focus Task Force was charged with the mission to 'develop innovative management processes to provide services that exceed the needs and expectations of the public'"--Leaf i.