Strategic Lean Service
Subtitle: A case study of how a global IT service delivery organization used Lean to drive organizational transformation and achieve customer satisfaction
Publisher: Robert Oh and Sunit Prakash
Published: Feb 01, 2012
Format: paperback
Number of pages: 180
ISBN-13: 9780473204471
Notes: Source title: Strategic Lean Service: A case study of how a global IT service delivery organization used Lean to drive organizational transformation and achieve customer satisfaction