THE RELATIONSHIPS AMONG NURSE WORK SATISFACTION, BURNOUT, AND PATIENT SATISFACTION WITH NURSING CARE.
Contributors: Columbia University. Teachers College.
Published: 1994
Number of pages: 186
Subjects: Health Sciences, Nursing.
Description: This study was concerned with describing staff nurses' work satisfaction, burnout, and patient satisfaction with nursing care, as well as determining the relationships among these variables. It was hypothesized that nurses' reports of work satisfaction and burnout would be related to patient satisfaction.

A paired sample of 100 female staff nurses and 100 adult medical-surgical patients at a single 1,100-bed private teaching hospital in New York City met the criteria for inclusion in the study. Data collection instruments for the nurses consisted of: (1) The Index of Work Satisfaction (IWS), and (2) the Maslach Burnout Inventory (MBI). The data collection instrument for the patients consisted of the La Monica/Oberst Patient Satisfaction Scale (LOPSS). Structured, self-report, self-administered, paper and pencil instruments were the primary form of data collection for both nurses and patients.

The responding nurses' total mean IWS score was slightly higher than the 50th percentile for the normative sample. The nurses in the sample were more satisfied with pay but less satisfied with their status. The nurses scored higher on the MBI depersonalization subscale than the normative sample. Patients were moderately satisfied with the nursing care they received.

Neither total work satisfaction or any of the IWS subscales were a significant predictor of patient satisfaction. Depersonalization was related negatively to patient satisfaction, but neither emotional exhaustion or personal accomplishment were significant predictors of patient satisfaction with nursing care.

Nurses' burnout was significantly correlated with nurses' work satisfaction. Significant negative correlations were observed between the MBI depersonalization and emotional exhaustion subscales and all of the IWS subscales with the exception of pay and interaction with physicians.

The findings were interpreted as suggesting that nurse burnout was a predictor of patient satisfaction. The data further suggested that nurses' work satisfaction may be related indirectly to patient satisfaction through the effect of depersonalization.
Notes: Source: Dissertation Abstracts International, Volume: 55-04, Section: B, page: 1378.

Thesis (ED.D.)--COLUMBIA UNIVERSITY TEACHERS COLLEGE, 1994.

School code: 0055.