Measures of quality and high performance
Subtitle: simple tools and lessons learned from America's most successful corporations
By: Richard M. Hodgetts.
Publisher: AMACOM
Published: 1998
Place of publication: New York
Language: eng
Number of pages: 224
Subjects: Total quality management -- Case studies.; Organizational effectiveness -- Case studies.
Other titles: Measures of quality & high performance
Description: Only an elite few organizations have won the Malcolm Baldrige National Quality Award. They are the world-class competitors - the ones that have demonstrated to the world new ways to improve quality and response time, reduce costs, and gain market share.

Measures of Quality & High Performance looks closely at these innovators and explains how your organization (regardless of size) can emulate them. It examines 19 of the 24 most recent Baldrige winners ... extracts an overall game plan for increasing both quality and productivity ... and helps you create your own blue-print for benchmarking the best practices in America.
Notes: Includes index.