The veterinary receptionist
Subtitle: essential skills for client care
By: John R. Corsan, Adrian R. Mackay.
Contributors: Mackay, Adrian R.
Edition: 2nd ed.
Publisher: Elsevier Saunders
Published: 2008
Place of publication: Edinburgh; New York
Language: eng
ISBN-13: 9780702029288
Subjects: Veterinary hospitals; Receptionists; Hospitals, Animal; Animal Technicians; Consumer Satisfaction; Medical Receptionists
Notes: Includes bibliographical references and index.
Table of contents: title: Client service defined; title: Make your first impressions count; title: Focus on your client; title: Making the client feel 'special'; title: Telephone skills; title: Professional under pressure; title: Profit from complaints; title: Client service solutions; title: Fundamentals of first aid; title: Labelling and dispensing.