The customer comes second
Subtitle: put your people first and watch 'em kick butt
By: Hal F. Rosenbluth and Diane McFerrin Peters.
Contributors: Peters, Diane McFerrin.
Publisher: HarperBusiness
Published: 2002
Place of publication: New York
Language: eng
Number of pages: 284
Subjects: Travel agents -- Management
Notes: Includes bibliographical references (p. 267) and index.