Shared services in local government
Subtitle: improving service delivery
By: by Ray Tomkinson.
Publisher: Ashgate Pub. Company
Published: 2007
Place of publication: Aldershot, Hants, England; Burlington, VT
Language: eng
ISBN-13: 9780566087233
Subjects: Local government -- England; Shared services (Management) -- England
Notes: Includes index.
Table of contents: title: About this book; title: Why shared services?; title: What is shared service?; title: What will this book look at?; title: The background to shared services; title: Why is shared services so important now?; title: What services could be shared?; title: Shared services in the private sector; title: Shared services in local government; title: The impetus to share; title: The structural background to sharing; title: The "waves" towards sharing services; title: The different routes to sharing; title: Shared services: case studies; title: Introduction; title: The five most common areas for sharing; title: Shared services declared in Council's annual efficiency statements 2005-6; title: Other shared services; title: Summary; title: Creating shared services: Anglia revenues; title: Partnership; title: Creating shared services: the Welland partnership; title: Creating shared services: learning from the case studies; title: Do shared services drive improvement faster than in other services?; title: Creating the vision for a shared service; title: Creating the outline business case (OBC) for a shared service; title: Managing the creation of a shared service; title: Creating shared services: the scene in late 2006; title: Shared services: Council's current plans; title: Future routes for sharings: local councils doing it for themselves; title: Creating shared service: the "fifth" wave; title: Local councils aren't moving fast enough; title: Local area agreements; title: "Transforming government"; title: "Direct.gov.uk" and "101"; title: The future for shared services: the "sixth" wave?; title: The white paper: "strong and prosperous communities"; title: What are the likely consequences?; title: The "final" word?; title: Appendix 1: Welland shared services project: principles and protocols; title: Appendix 2: Local area agreements: a process evaluation of the negotiation of pilot local area agreements for the ODPM in June 2005; title: Appendix 3: "Strong and prosperous communities"; title: "Efficiency" transforming local services; title: Further reading; title: Index.