Effective Communication Skills
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788776815981
Table of contents: title: Sisältö; title: Introduction – Effective Communication Skills; title: The Importance of Communication; title: What Is Communication?; title: What Are Communication Skills?; title: The Communication Process; title: Perspectives in Communication; title: Introduction; title: Visual Perception; title: Language; title: Other Factors Affecting Our Perspective; title: Elements of Communication; title: Introduction; title: Face to Face Communication; title: Physical Communication; title: Communication Styles; title: Introduction; title: The Communication Styles Matrix; title: Examples of Communication for Each Style; title: Basic Listening Skills; title: Introduction; title: Self-Awareness; title: Active Listening; title: Becoming an Active Listener; title: Listening in Difficult Situations; title: Effective Written Communication; title: Introduction; title: When and When Not to Use Written Communication; title: Writing Effectively; title: Resources