What to Say When Things Get Tough
Subtitle: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything You Say
Publisher: McGraw-Hill Education
Published: Apr 30, 2013
Format: paperback
Number of pages: 256
ISBN-13: 9780071806435
Notes: Source title: What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything You Say