Creating and Sustaining a Superior Customer Service Organization
Subtitle: A Book about Taking Care of the People Who Take Care of the Customers
Publisher: Quorum Books
Published: October 30, 2001
Language: eng
Format: Hardcover
Number of pages: 192
ISBN-13: 9781567204506
Subjects: Customer services; Management & management techniques; Organizational effectiveness; Customer Service; Business & Economics; Business / Economics / Finance; Business/Economics; Human Resources & Personnel Management; Management - General; Business & Economics / Management
First sentence: Before I discuss the "secrets" of superior customer service organizations, it's important that you possess an understanding of the evolution of management attitudes and practices.