Effective crisis communication
Subtitle: moving from crisis to opportunity
By: Robert R. Ulmer, Timothy L. Sellnow, Matthew W. Seeger
Contributors: Sellnow, Timothy L. (Timothy Lester), 1960- author; Seeger, Matthew W. (Matthew Wayne), 1957- author
Edition: Fourth edition.
Published: 2019
Language: eng
Number of pages: 220
ISBN-13: 9781506315737
Subjects: Emergency management; Crisis management; Communication in organizations; Communication in management
Notes: Includes bibliographical references (pages 195-208) and index.
Table of contents: title: The conceptual foundation. Defining crisis communication ; Understanding crisis communication theory and practice; title: The lessons and practical application. Lessons on effective crisis communication ; Applying the lessons to produce effective crisis communication ; Lessons on managing crisis uncertainty effectively ; Applying the lessons for managing crisis uncertainty effectively ; Lessons on effective crisis leadership ; Applying the lessons for developing effective crisis leadership; title: The opportunities. Learning through failure ; Risk communication ; Responding to the ethical demands of crisis ; Facilitating renewal through effective crisis communication.