Client satisfaction surveying.
By: Faye Schmidt with Teresa Strickland.
Contributors: Strickland, Teresa.; Citizen-Centred Service Network (Canada); Canadian Centre for Management Development.
Publisher: Canadian Centre for Management Development
Published: 1998
Place of publication: [Ottawa]
Language: eng
Number of pages: 58
Subjects: Civil service -- Customer services -- Canada.; Administrative agencies -- Customer services -- Canada.; Consumer satisfaction -- Canada -- Evaluation.
Notes: Issued also in French under title: Sondages sur la satisfaction des clients. Guide du gestionnaire.

"The Learning Centre"--Cover.

Includes bibliographical references: p. 35.

Co-published by: Citizen-Centred Service Network.