Taking C.A.R.E. of business
Subtitle: chosing to deliver remarkable customer service
Series: EXC 685B (NU course); TED 622a (NU course)
Publisher: CMD Publishing
Published: 1999
Place of publication: Portland, OR
Language: eng
Format: [videorecording] :
Number of pages: 23
Subjects: Customer relations; Personnel management; Employees; Training of; Video recordings for the hearing impaired
Other titles: Taking care of business :; Common courtesy on the phone
Description: From greeting customers and gracefully managing several at once, to handling dissatisfied customers and keeping a fresh outlook at all times, this video emphasizes personal accountability as it teaches employees to actively improve their customer relations skills.
Notes: Closed-captioned for the hearing impaired.

VHS.