Knock Your Socks Off Answers
Subtitle: Solving Customer Nightmares & Soothing Nightmare Customers (Knock Your Socks Off Series)
Publisher: AMACOM/American Management Association
Published: October 1996
Language: eng
Format: Paperback
Number of pages: 143
ISBN-13: 9780814478844
Subjects: Customer services; Business & Economics; Business / Economics / Finance; Business/Economics; Entrepreneurship; Customer Service; Consumer complaints
First sentence: Who among us hasn't been in the shower the day after a customer has unjustly and uncivilly climbed all over us and imagined a rematch, wherein we fix that awful person with a steely eye and, in a voice crisp as a January morning in Maine, render the rascal speechless?