OECD e-Government Studies
Subtitle: Netherlands 2007
By: Organisation for Economic Co-operation and Development
Series: OECD e-government studies; OECD e-Government Studies
Publisher: OECD Publishing
Published: 2007
Place of publication: Paris
Language: eng
Format: [electronic resource] /
Number of pages: 272
ISBN-13: 9789264030299
Subjects: Governance; Science and Technology
Description: Rather than pursuing e-government as an end in itself, the Netherlands is seeking to use ICT tools to reduce administrative burdens and improve service delivery. Internationally, the Netherlands is at the forefront of administrative burden reduction, which is a major political priority and an important justification for e-government development. This volume examines questions such as whether the goal of reducing administrative burdens is sufficient in itself for e-government to transform public administrations. Further, how can the public sector build partnerships across levels of government to deliver ICT-enabled end-to-end services that simplify the relationship with citizens and businesses? This report is in English only. However, a French translation of the Assessment and Proposals for Action has been included in this volume.
Table of contents: title: Assessments and Proposals for Action; title: Chapter 1. Introduction; title: Country Profile; title: Drivers for E-Government; title: Chapter 2. Challenges to E-Government; title: Legislative and Regulatory; title: Budgetary; title: Infrastructure; title: Digital Divide; title: Competencies and Skills; title: Chapter 3. E-Government Leadership; title: Chapter 4. Implementation of E-Government; title: Management of E-Government Implementation; title: Organisational Structures; title: Skills and Competencies in the Public Sector; title: Implementation Capacity; title: Chapter 5. Collaboration Frameworks; title: Common Business Processes; title: Data Standards; title: Enterprise Architecture; title: Interconnectivity; title: Multi-Channel Strategies; title: Chapter 6. Outputs and Outcomes; title: User-Focused E-Government Services; title: Government-to-Citizen E-Services; title: Government-to-Business E-Services; title: Government-to-Government E-Services; title: E-Government and E-Democracy; title: Annex A. Assessments and Proposals for Action; title: Annex B. Netherlands E-Government Indicators; title: Annex C. Netherlands Political and Administrative System; title: Annex D. Major E-Government-Related Institutions; title: Annex E. E-Government Building Blocks; title: Annex F. E-Government Strategies, Decisions, and Acts; title: Annex G. Major Sectoral E-Government Initiatives; title: Annex H. Methodology; title: Annex I. Glossary; title: Annex J. Bibliography; title: Annex K. The OECD Survey - Additional Results; title: Case Study 1. Administrative Burden Reduction; title: Case Study 2. Monitoring and Evaluation; title: Case Study 3. E-Health; title: Case Study 4. The Dutch E-Citizen Charter; title: Case Study 5. Ib-Groep - The Dutch Education Grant Administration Agency; title: Case Study 6. E-Government and E-Democracy