The quest for quality
Subtitle: prescriptions for service excellence
By: by Phillip S. Wexler, W.A. (Bill) Adams, Emil Bohn.
Contributors: Adams, W. A.; Bohn, Emil.
Publisher: St. Martin's Griffin Press
Published: 1996
Place of publication: New York
Language: eng
Number of pages: 344
Subjects: Customer services -- Quality control.
Notes: Includes bibliographical references (p. [339]) and index.
"First published in the United States under the title the quest for service quality: prescription for achieving excellence by Maxcomm Associates."