To sell or not to sell
Subtitle: determining the tradeoffs between service and sales in retail banking phone centers
By: by O.Z. Akşin and P.T. Harker.
Contributors: Harker, P. T.; INSEAD.
Series: Working papers / INSEAD -- 97/58/TM; Working papers -- 97/58/TM.
Publisher: INSEAD
Published: 1997
Place of publication: Fontainebleau
Language: eng