Implementing quality with a customer focus
By: David N. Griffiths.
Publisher: Quality Press; Quality Resources
Published: 1990
Place of publication: Milwaukee, Wis; White Plains, N.Y
Language: eng
Number of pages: 210
Subjects: Gas industry -- Management -- Case studies.; Gas industry -- Quality control -- Case studies.; Gas industry -- Customer services -- Case studies.
Notes: Includes bibliographical references (p. 185-188) and index.