Operations management
Subtitle: customer-focused principles
By: Richard J. Schonberger, Edward M. Knod, Jr..
Contributors: Knod, Edward M.
Edition: 6th ed.
Publisher: Irwin/McGraw-Hill
Published: 1997
Place of publication: Boston, Mass; London
Language: eng
Number of pages: 723
Subjects: Production management
Notes: Previous edition 1994.

Includes bibliographical references and index.