Benchmarks in Hospitality and Tourism
Publisher: Haworth Hospitality Press
Published: July 2002
Language: eng
Format: Paperback
Number of pages: 164
ISBN-13: 9780789019158
Subjects: Hospitality industry; Tourism industry; Tourism; Business & Economics; Business/Economics; Industries - Hospitality, Travel & Tourism; Benchmarking (Management); Management
First sentence: SUMMARY. The aim of this paper is to review the concept of benchmarking with emphasis on its strengths and weaknesses and the methods by which it can be applied to tourist facilities and destinations.