Improving the quality of customer service with a relational database
Subtitle: the theoretical and practical issues involved in the design and implementation of a relational database in a manufacturing company : the database is to be used to record customer feedback and to assist the promotion of quality awareness among employees.
Publisher: The Author]
Published: 1998
Place of publication: [s.l
Language: eng
Notes: Thesis (M. Sc. (Computing and Information Systems)) - University of Ulster, 1998.