Management Systems and Organizational Performance
Subtitle: The Search for Excellence Beyond ISO9000
Publisher: Quorum Books
Published: June 30, 2002
Language: eng
Format: Hardcover
Number of pages: 344
ISBN-13: 9781567204780
Subjects: Quality Assurance (QA) & Total Quality Management (TQM); Organizational effectiveness; ISO 9000 Series Standards; Business & Economics; Business / Economics / Finance; Business/Economics; Organizational learning; Leadership; Management - General; Organizational Behavior; Business & Economics / Management; System analysis
First sentence: The outstanding profitability performance of a growing number of firms is not accidental-these firms profit because they have built world-class management systems.
Description: "This is a book for middle to upper management, especially in the operations, information systems, human resource, quality assurance, and strategic planning functions, but also for those involved in state quality award programs nationwide. For general managers of small- to medium-size firms or profit centers, Stankard's work will be an especially useful guide to gaining a competitive edge out of ISO9000."--BOOK JACKET.