Customer Satisfaction: Focus on the Customer 
Subtitle: Second Congress on Customer Satisfaction, May 17-20, 1992, Lake Buena Vista, Florida (Proceedings Series (Amer Marketing Assn))
Publisher: Amer Marketing Assn
Published: May 1992
Language: eng
Format: Paperback
Number of pages: 215
ISBN-13: 9780877572251
Subjects: Consumer satisfaction; Customer Service; Marketing; Business/Economics; Congresses; United States