101 ways to improve customer service
Subtitle: training, tools, tips, and techniques
By: Lorraine L. Ukens.
Publisher: Jossey-Bass; Pfeiffer
Published: 2007
Place of publication: San Francisco
Language: eng
Number of pages: 366
ISBN-13: 9780787982003
Subjects: Customer services; Employees -- Training of
Other titles: One hundred and one ways to improve customer service