Jane's crisis communications handbook
By: Louie Fernandez, Martin Merzer.
Contributors: Merzer, Martin.
Edition: 1st ed.
Publisher: Jane's Information Group
Published: 2003
Place of publication: Coulsdon, Surrey, UK; Alexandria, VA
Language: eng
Number of pages: 229
Subjects: Crisis management; Emergency communication systems; Emergency management; Mass media; Public relations
Other titles: Crisis communications handbook
Description: This book is designed to assist organizations and their employees to cooperate with the media and inform, calm, and direct their stakeholders and public during any emergency.
Table of contents: title: Strategic overview; title: Pre-incident media relations; title: Planning procedures; title: Response procedures checklist; title: Gathering and verifying information; title: Messages and strategy; title: Engaging key stakeholders; title: Working with the media; title: Post-incident management; title: Appendices.