The Quality man
Contributors: Crosby, Philip B.; Films Incorporated.
Publisher: Films Incorporated
Place of publication: Wilmette, IL
Format: Videorecording
Number of pages: 30
Subjects: Quality assurance.; Industrial management.; Leadership.
Description: Presents the views of Philip Crosby on the need for effective quality management in business and industry.  Shows how quality can be clearly defined, systematized, standardized, and measured, and how top management can implement a quality improvement process.
Notes: Restricted to PCC use only.

This  tape does NOT have captions or subtitles