Hard Talks
Subtitle: Mastering Stressful Conversations With Balance and Skill
Publisher: Harvard Business School Press; Harvard Business Press
Published: September 2, 2008
Language: eng
Format: Hardcover
Number of pages: 240
ISBN-13: 9781578518999
Subjects: General; Business Communication - General; Business & Economics; Business / Economics / Finance; Business/Economics
Description: "Drawing on her years as a consultant and coach, the author explains why we turn to ineffective tactics when the heat is on, how to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in, ways to regain your balance and inject respect into stressful conversations, and more."--Global Books in Print.