Improving client retention rates
Subtitle: Creating financial value with New York City Small Business Services hiring unit
By: by Catherine A. Sylvester
Series: Policy analysis exercise
Publisher: John F. Kennedy School of Government
Published: 2008
Place of publication: Cambridge, Mass
Language: eng
Notes: Submitted to: Katy Romita, Director, NYC Business Solutions Hiring, New York City Department of Small Business Services.

Includes bibliographical references.