Application of knowledge management to utilities
By: prepared by Jeffrey Rosen ... [et al.] ; sponsored by Awwa Research Foundation.
Contributors: Rosen, Jeffrey S.; AWWA Research Foundation.
Publisher: Awwa Research Foundation
Published: 2003
Place of publication: Denver, CO
Language: eng
Number of pages: 268
Subjects: Knowledge management.; Water utilities -- Management -- Data processing.
Notes: Includes bibliographical references (p. 261-266).
Table of contents: title: Introduction; title: Methods and materials; title: Results; title: Summary and conclusions; title: Appendix A. Knowledge management literature review; title: Appendix B. Blank questionnaire for utility focus groups; title: Appendix C. Utility analyses : case studies; title: Glossary; title: References; title: Abbreviations.