Managing Illinois libraries
Subtitle: providing services customers value ; executive summary
By: by Norman Walzer, Karen Stott, and Lori Sutton
Contributors: Stott, Karen; Sutton, Lori; Illinois Institute for Rural Affairs
Publisher: Illinois Institute for Rural Affairs
Published: 2000
Place of publication: Macomb, IL]
Language: eng
Subjects: Public services (Libraries); Customer services; Rural libraries; Libraries and community
Notes: "Alliance Library System."