Medicare providing culturally & linguistically appropriate customer service workshop
By: HCFA Center for Beneficiary Services, August 8, 2000
Series: HORIZONS project; HORIZONS project
Publisher: Health Care Financing Administration, Center for Beneficiary Services
Published: 2000
Place of publication: [New York, New York]
Language: eng
Subjects: Cultural competence; Customer services; Minority older people; Medicare; Medicare beneficiaries; Services for; Medical care; Congresses
Other titles: Medicare providing culturally and linguistically appropriate customer service workshop.
Description: Slides for workshop in New York, New York on how to develop culturally and linguistically appropriate customer services for minority older people who are Medicare beneficiaries.
Notes: Cover title.

"National Customer Service Conference, August 8, 2000"--Page 1 (first series).

"August 8, 2000, New York, New York"--Page 1 (second series).

At head of title: Medicare Beneficiary Customer Service Program & HORIZONS Project.