Customer service delivery
Subtitle: research and best practices
By: Lawrence Fogli, editor.
Contributors: Fogli, Lawrence.
Edition: 1st ed.
Series: The Society for Industrial and Organizational Psychology Professional practice series; Professional practice series
Publisher: Jossey-Bass
Published: 2006
Place of publication: San Francisco
Language: eng
Number of pages: 315
ISBN-13: 9780787976200
Subjects: Customer services.; Customer relations -- Management.
Notes: Includes bibliographical references and index.