Managing service operations
By: Bill Hollins, Sadie Shinkins.
Contributors: Shinkins, Sadie.
Edition: 1st ed.
Publisher: Sage Publications
Published: 2006
Place of publication: London; Thousand Oaks, CA
Language: eng
Number of pages: 299
Subjects: Production management; Service industries -- Management; Work design
Notes: Includes bibliographical references (p. [289]-296) and index.