Customer service
Subtitle: a management perspective
By: by Bernard J. La Londe, Martha C. Cooper, Thomas G. Noordewier ... for the Council of Logistics Management
Contributors: Cooper, Martha C; Noordewier, Thomas G; Council of Logistics Management (U.S.)
Publisher: The Council
Published: 1988
Place of publication: Oak Brook, IL (2803 Butterfield Rd., Oak Brook IL 60521)
Language: eng
Number of pages: 249
Subjects: Customer services -- Management
Notes: Bibliography: p. [177-249] (2nd sequence)