Qualitätsmanagement in Dienstleistungsunternehmungen
Subtitle: dargestellt am Beispiel der Hotellerie
By: Marco A. Gardini.
Series: Europäische Hochschulschriften. Reihe V, Volks- und Betriebswirtschaft,; Bd. 2043 =; Publications universitaires européennes. Série V, Sciences économiques, gestion d'entreprise ;; vol. 2043 =; European university studies. Series V, Economics and management ;; vol. 2043; Europäische Hochschulschriften.; Bd. 2043.
Publisher: P. Lang; Lang GmbH, Internationaler Verlag der Wissenschaften, Peter
Published: 1997
Place of publication: Frankfurt am Main; New York
Language: ger
Number of pages: 371
Subjects: Hospitality industry -- Quality control.; Total quality management.; Hotel management.
Notes: Includes bibliographical references (p. 313-364).
Originally presented as the author's thesis (doctoral)--Universität Giessen, 1996.