Achieving world-class service
Subtitle: an Anglo-American benchmark comparison of service practice and performance
By: Chris Voss ... [et al.].
Contributors: Voss, Christopher, 1942-; London Business School.; University of Southern California. Marshall School of Business.; Severn Trent Plc.; Great Britain. Department of Trade and Industry.
Publisher: [London Business School]
Published: 1997
Place of publication: [London]
Language: eng
Notes: Title from cover.