Higher education interlibrary loan management benchmarks
By: Primary Research Group
Edition: 2013 ed.
Publisher: Primary Research Group
Published: 2012
Place of publication: New York
Language: eng
Number of pages: 166
ISBN-13: 9781574402162
Subjects: Academic libraries; Statistics; Interlibrary loans; Benchmarking (Management)
Table of contents: title: 1. ILL services; title: 2. Shipping; title: 3. Special collections and unique circumstances; title: 4. State or provincial borrowing networks; title: 5. End user preferences; title: 6. Departmental responsibility; title: 7. Systems; title: 8. Workflow studies; title: 9. Personnel; title: 10. Budgets & fees; title: 11. Distance learning and ILL; title: 12. Use of digital repositories.