Citizen relationship management
Subtitle: a study of CRM in government
By: Alexander Schellong.
Series: European university studies. Series XXXI, Politics -- v. 560 = Europäische Hochschulschriften. Reihe XXXI, Politik, -- Bd. 560 = -- Publications universitaires européennes. Série XXXI, Politics -- v. 560
Publisher: Lang
Published: 2008
Place of publication: Frankfurt am Main
Language: eng
Number of pages: 242
ISBN-13: 9783631578445
Subjects: Municipal government -- Public relations -- United States; Local government -- Public relations -- United States; Customer relations -- Management; Internet in public administration -- United States; Municipal government -- United States -- Case studies
Genres: Case studies
Other titles: Citizen relationship management, a study of customer relationship management in government
Notes: Thesis (doctoral)--Universität Frankfurt (Main), 2008.

Includes bibliographical references (p. 195-239) and index.