How to handle tough customers
Subtitle: five 20-minute self-study sessions that build the skills you need to succeed.
Contributors: Dartnell Corporation.
Series: A Dartnell high-performance skill builder
Publisher: Dartnell Corporation
Published: 1997
Place of publication: Chicago, IL
Language: eng
Number of pages: 88
Subjects: Customer services -- Problems, exercises, etc.; Consumer complaints -- Problems, exercises, etc.