Mistakes, failures, and dirty work in reference service
By: by Lydia P. Olszak.
Publisher: University Microfilms International
Published: 1994
Place of publication: Ann Arbor, Mich
Language: eng
Format: Microform
Subjects: Reference services (Libraries) -- Evaluation.; Academic librarians -- Evaluation.; Academic libraries -- Evaluation.
Notes: Thesis (Ph.D.)--The University of North Carolina at Chapel Hill, 1994.

Includes bibliographical references.