Telesales
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788740301823
Table of contents: title: Content; title: 1. Defining Telesales; title: 2. The Specifics of Selling Over the Telephone; title: 2.1. Active Listening; title: 2.2. Delivering a Clear Message; title: 3. Preparing for the Telesales Call; title: 3.1. Knowing the Product or Service; title: 3.2. Knowing the Purpose of Each Call; title: 3.3. Call Scripts; title: 4. The Stages of Telesales Calls; title: 4.1. Getting Past the Gatekeepers; title: 4.2. Catching the Prospect’s Interest; title: 4.3. Investigation; title: 4.4. Making the Sales Presentation; title: 4.5. Overcoming Objections; title: 4.6. Closing; title: 5. Bibliography