Building a customer service culture
Subtitle: the seven service elements of customer success
By: by Mario Martinez, Bob Hobbi.
Contributors: Hobbi, Bob.
Publisher: Information Age Pub.
Published: 2008
Place of publication: Charlotte, N.C
Language: eng
ISBN-13: 9781593119355; 9781593119362
Subjects: Customer services; Customer services -- Management
Notes: Includes bibliographical references.
Table of contents: title: Defining customer service; title: Profiling the external customer; title: From the inside out : internal customers; title: Moving beyond sameness; title: Make time count, don't count time; title: Cycle of services thinking; title: Beyond customer expectations; title: Putting it all together.