Delight your customers
Subtitle: 7 simple ways to raise your customer service from ordinary to extraordinary
By: Steve Curtin
Published: 2013
Language: eng
Number of pages: 196
ISBN-13: 9780814432808
Subjects: Product management; Organizational change; Consumer satisfaction
Notes: Includes index.
Table of contents: title: Function vs. essence; title: Three truths of exceptional customer service; title: Seven simple ways to raise customer service; title: Express genuine interest; title: Offer sincere and specific compliments; title: Share unique knowledge; title: Convey authentic enthusiasm; title: Use appropriate humor; title: Provide pleasant surprises; title: Deliver service heroics; title: Incorporating job essence into job function; title: From ordinary to extraordinary.