Front-line staff perspectives on opportunities for improving the safety and efficiency of hospital work systems
By: Anita L. Tucker, Sara J. Singer, Jennifer E. Hayes, Alyson Falwell
Contributors: Singer, Sara J.; Hayes, Jennifer E.; Falwell, Alyson A.; Harvard Business School. Division of Research
Series: Working paper / Division of Research, Harvard Business School -- 08-015; Working paper (Harvard Business School. Division of Research) -- 08-015
Publisher: Division of Research, Harvard Business School
Published: 2007
Place of publication: Boston]
Language: eng
Number of pages: 30
Description: Our study suggests an underutilized strategy for improving patient safety and staff efficiency: leveraging frontline staff experiences with work systems to identify and remove operational failures. In contrast to the perceived tradeoff between safety and efficiency, fixing operational failures can yield benefits for both. Thus, prioritizing improvement of work systems in general, rather than focusing more narrowly on specific clinical conditions, can increase safety and efficiency of hospitals.
Notes: "September 2007"--Publisher's web site.

Includes bibliographical references.