Conceptual and empirical contributions to consumer satisfaction and complaining behavior
Subtitle: papers from the Sixth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, Indiana University, Bloomington, Indiana, October 1-2, 1981
By: H. Keith Hunt and Ralph L. Day, editors.
Contributors: Hunt, H. Keith.; Day, Ralph L.
Publisher: Dept. of Marketing, School of Business, Indiana University; Additional copies, Division of Research, School of Business, Indiana University
Published: 1982
Place of publication: Bloomington
Language: eng
Number of pages: 98
Subjects: Consumer satisfaction -- Congresses.; Consumer complaints -- Congresses.
Other titles: Conceptual & empirical contributions to CS/D & CB.
Notes: Includes bibliographies and index.
Spine title: Conceptual & empirical contributions to CS/D & CB.