Designing and delivering superior customer value
Subtitle: concepts, cases, and applications
By: Art Weinstein and William C. Johnson
Contributors: Johnson, William C. 1954-
Publisher: St. Lucie Press
Published: 1999
Place of publication: Boca Raton, Fla
Language: eng
Number of pages: 388
Subjects: Customer services -- Management; Consumer satisfaction
Notes: Includes bibliographical references and index