Reinventing Texas government
By: Michael Lauderdale.
Edition: 1st ed.
Publisher: University of Texas Press
Published: 1999
Place of publication: Austin, TX
Language: eng
Number of pages: 197
Subjects: Organizational effectiveness.; Organizational effectiveness -- Evaluation.; Organizational change -- Evaluation.; Texas -- Politics and government -- 1951-
Description: The Survey of Organizational Excellence is revolutionizing the operation of Texas state agencies and other governmental and private organizations. Developed and refined over the last twenty years by a team of researchers led by Michael Lauderdale, the survey is a proven tool for improving the effectiveness of state government services through surveys of employee attitudes toward their organizations.

In this book, Lauderdale gives a history of the survey and its use under four governors, including George W. Bush. He explains what the survey is, how to use it and how to apply its results to organizational change and improvement. Step-by-step instructions for planning, implementing, and evaluating the survey are enhanced with real-life case studies from the 140,000 surveys that have been distributed and used by more than 75 different organizations.
Notes: Includes bibliographical references (p. [187]-192) and index.
Table of contents: title: History and development of the survey of organizational excellence; title: The survey concept in organizational development; title: Guidelines for understanding the SOE data; title: Procedures for organizational assessment and intervention; title: Using the SOE in changing the organization; title: Some results from organizations using the SOE; title: How the pursuit of quality initiates the dissolution of the mass production/bureaucratic model; title: Creating the new paradigm : thinking organizations.