La carta dei servizi
Subtitle: manuale pratico
By: a cura di Andrea Bortolotti e Graziano Maino
Edition: 1. ed.
Series: Non profit -- 6; Non profit (Rome, Italy) -- 6
Publisher: Carocci Faber
Published: 2003
Place of publication: Roma
Language: ita
Number of pages: 206
ISBN-13: 9788874660254
Subjects: Customer services; Service industries
Notes: Includes bibliographical references (p. 201-206).