Toward understanding and controlling customer dissatisfaction with waiting
By: Elizabeth C. Clemmer and Benjamin Schneider
Contributors: Schneider, Benjamin, 1938-; Marketing Science Institute
Series: Report -- no. 89-115; Report (Marketing Science Institute) -- no. 89-115
Publisher: Marketing Science Institute
Published: 1989
Place of publication: Cambridge, Mass
Language: eng
Number of pages: 25
Copyright date: 1989
Subjects: Consumer satisfaction; Consumer complaints; Customer relations
Notes: Bibliography: p. 23-24.