Instant repeat business
By: Bradley J. Sugars.
Publisher: McGraw-Hill
Published: 2006
Place of publication: New York
Language: eng
Subjects: Customer services.; Consumer satisfaction.
Table of contents: title: Introduction; title: How to use this book; title: Charlie's repeat business roller coaster; title: Newsletters; title: Closed door sales; title: Loyalty strategies; title: Worth considering; title: Testing and measuring; title: Getting into action.