Risks of customer relationship management
Subtitle: a security, control, and audit approach
Contributors: PricewaterhouseCoopers LLP
Publisher: Information Systems Audit and Control Foundation; PricewaterhouseCoopers
Published: 2003
Place of publication: Rolling Meadows, IL
Language: eng
Number of pages: 581
Subjects: Customer relations; Management; Risk management; Customer services; Quality control; Information technology; Management information systems; Security measures; Data protection
Notes: Includes bibliographical references (p. 565-567) and index.