Managing quality service in hospitality
Subtitle: how organizations achieve excellence in the guest experience
By: Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton
Contributors: Sturman, Michael C. (Michael Craig); Heaton, Cherrill P.
Publisher: Delmar, Cengage Learning
Published: 2012
Place of publication: Clifton Park, N.Y
Language: eng
Number of pages: 516
ISBN-13: 9781439060322
Subjects: Hospitality industry; Customer services; Management
Notes: Includes bibliographical references and index.