ITIL practitioner agree and define (IPAD) all-in-one SLA exam guide and certification work book
Subtitle: define, implement, manage and review service level agreements with service level management and financial management
By: Ivanka Menken
Publisher: Emereo Publ.
Published: 2008
Place of publication: O.O
Language: eng
Number of pages: 213
ISBN-13: 9781921523106