Ultimate patient satisfaction
Subtitle: designing and implementing an effective patient satisfaction program
By: John F. O'Malley.
Contributors: Healthcare Financial Management Association (U.S.).
Publisher: McGraw-Hill
Published: 1997
Place of publication: New York
Language: eng
Number of pages: 347
Subjects: Patient satisfaction.; Customer relations.; Patient Satisfaction.
Notes: Includes bibliographical references (p. 330-337) and index.
"HFMA, Healthcare Financial Management Association."