Flawless consulting
Subtitle: a guide to getting your expertise used
By: Peter Block ; illustrated by Janis Nowlan.
Edition: 2nd ed.
Publisher: Jossey-Bass/Pfeiffer
Published: 2000
Place of publication: San Francisco
Language: eng
Format: Hardcover
Number of pages: 371
ISBN-13: 9780787948030
Subjects: Business consultants.
Notes: Includes bibliographical references (p. 368-370).
Table of contents: title: A consultant by any other name; title: Techniques are not enough; title: Flawless consulting; title: Contracting overview; title: The contracting meeting; title: The agonies of contracting; title: The internal consultant; title: Understanding resistance; title: Dealing with resistance; title: From diagnosis to discovery; title: Getting the data; title: Whole-system discovery; title: Preparing for feedback; title: Managing the feedback meeting; title: Implementation; title: Strategies for engagement; title: Some tools for engagement; title: Ethics and the shadow side of consulting; title: The heart of the matter; title: Another checklist you can use; title: Suggestions for further reading; title: About the author