Dealing with difficult people in the library
By: Mark R. Willis.
Publisher: American Library Association
Published: 1999
Place of publication: Chicago
Language: eng
Number of pages: 195
Subjects: Public services (Libraries) -- United States.; Communication in library science -- United States.; Public libraries -- Security measures -- United States.; Public libraries -- Public relations -- United States.
Notes: Includes bibliographical references (p. 187) and index.