A decision support model for improving service quality, SQI-DSS
Subtitle: a new approach
By: Norbert Becser and Zita Zoltay-Paprika
Contributors: Zoltay-Paprika, Zita, 1957-
Series: Discussion paper -- no. 38
Publisher: Budapest University of Economics and Public Administration, Dept. of Business Economics
Published: 2003
Place of publication: Budapest, Hungary
Language: eng
Number of pages: 12
Notes: Includes bibliographical references (l. 11).

Summary in Hungarian.