Managing stress and conflict in libraries
By: Sheila Pantry.
Publisher: Facet
Published: 2007
Place of publication: London
Language: eng
Number of pages: 140
ISBN-13: 9781856046138
Subjects: Library personnel management.; Library employees -- Job stress.; Stress management.; Interpersonal conflict.; Conflict management.
Description: "This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out." "Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people."--Jacket.
Notes: Includes bibliographical references and index.