Is the customer service focus of a large successful retail organisation approriate and adaptable to deliver 21st century primary health care
Subtitle: A comparative analysis of the customer service focus of Virgin Atlantic, Virgin Direct and Virgin Trains with that of general practice in the Dudley area.
Contributors: University of Central England in Birmingham.
Publisher: University of Central England in Birmingham
Published: 2001
Place of publication: Birmingham
Language: eng
Number of pages: 124
Notes: Thesis (M.A.) - University of Central England in Birmingham, 2001.