Service operations management
Subtitle: improving service delivery
By: Robert Johnston and Graham Clark.
Contributors: Clark, Graham, 1949-
Edition: 3rd ed.
Publisher: Financial Times/Prentice Hall
Published: 2008
Place of publication: Harlow, Essex, England; New York
Language: eng
Number of pages: 533
ISBN-13: 9781405847322
Subjects: Service industries -- Management
Notes: Includes bibliographical references and index.