The Best Service is No Service
Subtitle: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Publisher: Jossey-Bass
Published: March 21, 2008
Language: eng
Format: Hardcover
Number of pages: 336
ISBN-13: 9780470189085
Subjects: Business & Economics; Business / Economics / Finance; Business/Economics; Customer Service; Business & Economics / Customer Service; Consumer satisfaction; Customer services; Management; Service industries