Managing Quality Customer Service
Series: Better Management Skills
Publisher: Kogan Page
Published: December 1991
Language: eng
Format: Paperback
Number of pages: 96
ISBN-13: 9780749403522
Subjects: Personnel & human resources management; Public relations; Quality Assurance (QA) & Total Quality Management (TQM); Customer Service; Business / Economics / Finance
First sentence: Stage One, UNDERSTAND YOUR CUSTOMERS, serves as a point of reference for the remaining four stages in the quality customer-service management cycle.