Complaint handling in the library
By: by William C. Robinson.
Series: Occasional papers / University of Illinois, Graduate School of Library and Information Science,; no. 166 (Dec. 1984); Occasional papers (University of Illinois at Urbana-Champaign. Graduate School of Library and Information Science) ;; no. 166.
Publisher: University of Illinois, Graduate School of Library and Information Science
Published: 1984
Place of publication: Champaign, Ill
Language: eng
Number of pages: 34
Subjects: Libraries -- Public relations.; Libraries and community.; Consumer complaints.
Notes: Bibliography: p. 31-33.