Keeping the service going
By: Jenny Dugmore and Shirley Lacy
Contributors: Lacy, Shirley
Edition: Reprinted
Series: Achieving ISO/IEC 20000; Achieving ISO/IEC 20000
Publisher: BSi, Business Information
Published: 2007
Place of publication: London
Language: eng
Number of pages: 119
ISBN-13: 9780580446405
Subjects: Customer services; Management; Standards; Service à la clientèle; Gestion de la qualité; Technologies de l'information et de la communication; Normes internationales
Notes: Includes bibliographical references (p. 115-116).