A hotel manager's handbook
Subtitle: 189 techniques for achieving exceptional guest satisfaction
By: Vincent P. Magnini, PhD & Carol J. Simon, MBA
Contributors: Simon, Carol J., author
Publisher: Apple Academic Press
Published: 2015
Place of publication: Toronto; Waretown, N.J
Language: eng
ISBN-13: 9781771883481
Subjects: Handbooks, manuals; Hotel management
Notes: Includes bibliographical references and index.