Delightful Customer Service
Subtitle: 12 Steps to a Better Bottom Line
Publisher: SLC Publishing
Published: February 7, 2005
Format: Paperback
ISBN-13: 9780976440901
First sentence: If you're like most business people, you probably think of customer service as a nice, little add-on that can boost your marketing and make it a bit more successful; or maybe you think of it more like a fire extinguisher: You haul it out to squelch customer complaints when they flare up.