Identification and evaluation of those components of tourism services which have a bearing on tourist satisfaction and which can be regulated, and state measures to ensure adequate quality of tourism services.
Contributors: World Tourism Organization. General Assembly.; World Tourism Organization. Secretary-General.
Publisher: World Tourism Organization
Published: 1985
Place of publication: Madrid
Language: eng
Number of pages: 31
Subjects: Tourist trade.
Notes: Cover title.

At head of title: World Tourism Organization, General Assembly, Sixth session, Sefia, 17-26 September 1985, provisional agenda item 15. Report of the Secretary-General on the general programme of work for the period 1984-1985.

"A/6/15/B.2.2. 10 June 1985."