Implementing ITIL configuration management
By: Larry Klosterboer
Publisher: IBM Press/Pearson
Published: 2008
Place of publication: Upper Saddle River, N.J
Language: eng
Number of pages: 228
ISBN-13: 9780137127672
Subjects: Configuration management; Information technology; Management; Management information systems
Notes: Includes index.
Table of contents: title: Overview of configuration management; title: Gathering and analyzing requirements; title: Determining scope, span, and granularity; title: Customizing the configuration management process; title: Planning for data population; title: Putting together a useful project plan; title: Choosing the right tools; title: Implementing the process; title: Populating the configuration management database; title: Choosing and running a pilot program; title: Communication and enterprise roll out; title: Building a configuration management team; title: The many uses for configuration information; title: Measuring and improving CMDB accuracy; title: Improving the business value of configuration management.