The crisis manager
By: by Otto Lerbinger
Edition: 2nd ed.
Series: Routledge communication series -- 2
Publisher: Routledge
Published: 2011
Place of publication: New York
Language: eng
Number of pages: 378
ISBN-13: 9780415892285
Subjects: Crisis management; Conflict management
Notes: Rev. ed. of: The crisis manager : facing risk and responsibility. 1997.

Includes bibliographical references and index.
Table of contents: title: Understanding crises; title: Risk management: preparing for the worst; title: Crisis communication; title: Image restoration strategies in crisis communication; title: Natural crises; title: Biological crises; title: Technological crises; title: Confrontation crises; title: Chapetr 9 crises of malevolence; title: Crises of mismanagement; title: Crises of skewed management values; title: Crises of deception; title: Crises of management misconduct.