Job aids and performance support
Subtitle: moving from knowledge in the classroom to knowledge everywhere
By: Allison Rossett & Lisa Schafer.
Contributors: Schafer, Lisa, 1965-
Series: Pfeiffer essential resources for training and HR professionals
Publisher: Pfeiffer
Published: 2007
Place of publication: San Francisco, CA
Language: eng
Number of pages: 216
ISBN-13: 9780787976217
Subjects: Employees -- Training of.; Teaching -- Aids and devices.
Other titles: Job aids & performance support
Notes: "An Essential knowledge resource"--P. [4] of cover.

Includes bibliographical references and index.
Table of contents: title: Foreword / Gloria Gery; title: Preface; title: Chapter 1. Introduction; title: Chapter 2. The when and where of performance support; title: Chapter 3. Performance support yesterday and today; title: Chapter 4. Planner and sidekick performance support; title: Chapter 5. Examples of planner performance support; title: Chapter 6. Examples of sidekick performance support; title: Chapter 7. Getting started with performance support; title: Chapter 8. The elements of effective performance support; title: Chapter 9. Strategies for implementation; title: Chapter 10. Into the future; title: Index; title: About the authors.