qualitative study of the Walt Disney Company's quality service training approach
By: by Clifton W. Somerville.
Published: 2002
Place of publication: $c2002
Language: eng
Number of pages: 155
Subjects: Walt Disney Company.; Amusement parks -- Management.; Organizational effectiveness.; Executives -- Taining of.; Employees -- Training of.; Public relations.
Notes: Thesis (M.A.)--University of Toronto, 2002.

Includes bibliographical references (leaves 128-134)

MICR copy on microfiche (2 microfiches).