Marketing Services
Subtitle: Competing Through Quality
Publisher: Free Press
Published: April 16, 2004
Language: eng
Format: Paperback
Number of pages: 228
ISBN-13: 9780743267410
Subjects: Customer Service; Business & Economics; Business / Economics / Finance; Business/Economics; Marketing - General; Business & Economics / Customer Service; Business & Economics / Marketing / General; Business & Economics-Marketing - General
First sentence: A guest at the Holiday Inn on Union Square in San Francisco is attempting to turn on the radio in his room.