The key to great leadership
Subtitle: rediscovering the principles of outstanding service : lessons from the front lines of the world's best service companies
By: Peter Burwash.
Contributors: Burwash, Peter.
Publisher: Torchlight Pub.
Published: 1995
Place of publication: Badger, CA
Language: eng
Number of pages: 145
Subjects: Service industries -- Management.; Service industries -- Customer services.; Leadership.
Notes: Rev. ed. of: Who cares? : a wake-up call for service & leadership. 1993.