Serving the difficult customer
Subtitle: a how-to-do-it manual for library staff
By: Kitty Smith.
Series: How-to-do-it manuals for libraries ;; no. 39
Publisher: Neal-Schuman Publishers
Published: 1993
Place of publication: New York
Language: eng
Number of pages: 166
Subjects: Public services (Libraries) -- United States; Customer relations; Interpersonal communication -- United States
Notes: Includes bibliographical references (p. 159-163) and index.