Satisfying internal customers first
Subtitle: a practical guide to improving internal and external customer satisfaction
By: Richard Y. Chang, P. Keith Kelly.
Contributors: Kelly, P.Keith.
Series: Quality improvement series
Publisher: Jossey-Bass; Pfeiffer
Published: 1994
Place of publication: San Francisco
Language: eng
Number of pages: 104
Subjects: Customer services; Consumer satisfaction; Personnel management; Job satisfaction