Delivering legendary customer service
By: Richard S. Gallagher.
Publisher: Skills Development International
Published: 2005
Place of publication: Ithaca, NY
Language: eng
Number of pages: 263
Subjects: Customer services.; Customer services -- Management.; Customer relations.; Industrial management.; Personnel management.
Notes: "Original edition published July 2000 by Oasis Press"--T.p. verso.

Includes bibliographical references (p. 261-262).