Organizational troubleshooters
Subtitle: resolving problems with customers and employees
By: James T. Ziegenfuss, Jr.
Edition: 1st ed.
Series: The Jossey-Bass management series
Publisher: Jossey-Bass
Place of publication: San Francisco
Number of pages: 200
Subjects: Problem solving.; Management.; Personnel management.; Customer relations.; Ombudsman.
Notes: Includes index.

Bibliography: p. 187-193.