Who's your Gladys?
Subtitle: how to turn even your most difficult customer into your biggest fan
By: Marilyn Suttle and Lori Jo Vest.
Contributors: Vest, Lori Jo.
Publisher: AMACOM
Published: 2009
Place of publication: New York
Language: eng
ISBN-13: 9780814414392
Subjects: Customer services; Customer relations; Interpersonal relations; Customer services -- Case studies; Customer relations -- Case studies
Genres: Case studies
Notes: Includes bibliographical references and index.