Conversation transformation
Subtitle: recognize and overcome the 6 most destructive communication patterns
By: by Ben Benjamin, Amy Yeager, Anita Simon
Contributors: Yeager, Amy, 1975-; Simon, Anita, 1936-
Publisher: McGraw-Hill
Published: 2012
Place of publication: New York
Language: eng
ISBN-13: 9780071769969
Subjects: Conversation; Oral communication
Notes: Includes index.
Table of contents: title: Can this conversation be saved?; title: Teaching an old brain new tricks; title: Polite fights; title: Clairvoyant readings; title: Catastrophe forecasts; title: Question traps; title: Gripe cycles; title: Blame games; title: Beyond the six challenges "an all-purpose tool" to improve any conversation; title: Afterword.