Resolving patient complaints
Subtitle: a step-by-step guide to effective service recovery
By: Liz Osborne.
Publisher: Aspen
Published: 1995
Place of publication: Gaithersburg, Md
Language: eng
Number of pages: 197
Subjects: Health facilities -- Complaints against; Managed care plans (Medical care) -- Administration; Medical personnel and patient; Patient satisfaction; Patient Satisfaction; Professional-Patient Relations; Managed Care Programs -- organization & administration
Notes: Includes bibliographical references (p. 189-190) and index.