Crisis intervention and counseling by telephone
By: edited by David Lester
Edition: 2nd ed.
Publisher: Charles C. Thomas
Published: 2002
Place of publication: Springfield, Ill
Language: eng
Number of pages: 306
Subjects: Crisis intervention (Mental health services); Hotlines (Counseling)
Description: "The text offers specific techniques to deal with out-of-control situations with the highly important initial steps to protect the caller, the crisis worker, and the community. The scope of the book includes an overview of counseling by telephone, how to effectively manage crises, how to be supportive verbally and nonverbally, how to accurately assess situations, and how to help create a sense of stability.

This unique and up-to-date book serves as a comprehensive tool for those setting up telephone counseling services and those in charge of centers already operating, especially in training and supervising those on the front lines, the crisis interveners."--BOOK JACKET.
Notes: Includes bibliographical references and index.