Measuring Customer Satisfaction
Subtitle: Development and Use of Questionnaires
Edition: 2 Sub edition
Publisher: ASQ Quality Press
Published: November 1997
Language: eng
Format: Hardcover
Number of pages: 285
ISBN-13: 9780873893626
Subjects: Customer services; Questionnaires; Consumer satisfaction; Business & Economics; Business / Economics / Finance; Business/Economics; Statistical methods; Customer Service; Entrepreneurship