Learning from work
Subtitle: designing organizations for learning and communication
By: Anne Beamish.
Publisher: Stanford Business Books, An Imprint of Stanford University Press
Published: 2008
Place of publication: Stanford, Calif
Language: eng
ISBN-13: 9780804757157; 9780804757164
Subjects: Knowledge management; Work environment; Organizational behavior; Interpersonal relations; Automobile dealers -- United States -- Case studies
Genres: Case studies.
Notes: Includes bibliographical references and index.
Table of contents: title: Introduction. Background. The problem. Design. Identifying obstacles; title: Automobile dealerships; title: past and present. History of automobile dealerships. Automobile dealerships today; title: Work practice. Vignette I: Service Department. Vignette II: Sales Department. The work of dealership employees; title: Obstacles to learning and communication. The physical environment. The medium. Content: learning and communication. The individual. Social and cultural environment. Economic and work environment; title: Synthesis and evaluation. Obstacles to learning and communication. Designing solutions; title: Conclusion.