C.H.A.R.M. School
Subtitle: Lessons in Customer Hostility and Rage Management
Publisher: Applied Psychology Pr
Published: May 17, 2002
Language: eng
Format: Paperback
Number of pages: 100
ISBN-13: 9780964269835
Subjects: Reference - General; Consumer Behavior - General; Business & Economics; Business/Economics; Business & Economics / Customer Service; Anger; Conflict management; Interpersonal Relations; Interpersonal conflict; Psychological aspects; Psychology
First sentence: Today's customers are more harried, more demanding, and more dangerous than ever.