Building process improvement capacity
Subtitle: structuring problem solving as skill-building exercises
By: Steven J. Spear
Contributors: Harvard Business School. Division of Research
Series: Working paper / Division of Research, Harvard Business School -- 03-006; Working paper (Harvard Business School. Division of Research) -- 03-006
Publisher: Division of Research, Harvard Business School
Published: 2003
Place of publication: Boston]
Language: eng
Number of pages: 46
Description: Research that linked experience, improvement, and competition has shown that learning - both in the form of practice with existing processes and in the form of process improvement - can create performance differentials among competitors who are otherwise similar in product, production technology, market, and cumulative output. How does an organization develop its capacity for process improvement - specifically, how can one practice such a process or skill? One can't simply repeat the same process improvement in order to get better at it.
Notes: "February 2003."

Includes bibliographical references.