Assessment tools for quality management in public libraries
By: Margaret Kinnell Evans, Kathryn Jones, Bob Usherwood.
Contributors: Jones, Kathryn, 1971-; Usherwood, Bob.; British Library. Research and Innovation Centre.
Series: British Library research and innovation report -- 155
Publisher: British Library Research and Innovation Centre
Published: 1999
Place of publication: Wetherby
Language: eng
Number of pages: 354
Subjects: Library administration.; Total quality management.