The instant manager
Subtitle: more than 100 quick tips and techniques for great results
By: Cy Charney.
Edition: Rev. ed.
Publisher: Amacom, American Management Association
Published: 2004
Place of publication: New York
Language: eng
Number of pages: 258
Subjects: Management -- Handbooks, manuals, etc; Leadership -- Handbooks, manuals, etc
Genres: Handbooks, manuals, etc.
Notes: Previous ed. in LC under title: The manager's tool kit.

Includes bibliographical references and index.
Table of contents: title: Career management; title: Career planning; title: What to do if you get fired; title: Assertiveness; title: Influencing people; title: Influencing senior management; title: Conflict between you and others; title: Appreciating diversity; title: Negotiating : power strategies; title: Using win-win tactics; title: Problem solving; title: Personal goal setting; title: Time management; title: Avoiding time wasters; title: Communicating upwards; title: Communicating with associates; title: Oral communication; title: Crossing language barriers; title: Reading body language; title: Managing the grapevine; title: Written communication; title: E-mail; title: The internet; title: Report writing; title: Speeches; title: Presentations; title: Using visual media in presentations; title: Team building; title: Teamwork; title: Measuring team performance; title: Commitment; title: Team problem solving; title: Creative problem solving; title: Meetings; title: Setting an agenda; title: Keeping meetings short; title: Problem behaviour in meetings; title: Attending other people's meetings; title: Leadership; title: Decision making; title: Change management; title: Evaluating team readiness for change; title: Overcoming resistance to change; title: Listening; title: Counselling; title: Coaching; title: Mentoring; title: Delegating; title: Motivating; title: Encouraging creativity; title: Empowering; title: Providing recognition; title: Giving feedback; title: Handling conflict between associates; title: Preventing conflict; title: Management; title: Health and safety; title: Accidents; title: Anger management; title: Chemical abuse; title: Stress; title: Harassment; title: Absenteeism; title: Conducting an attitude survey; title: Hiring interviews; title: Orientation; title: Training; title: Workshops; title: Performance appraisals; title: Discipline interviews; title: Termination interviews; title: Exit interviews; title: Avoiding unionization; title: Working with your union; title: Improvement; title: Mission statements; title: Customer service; title: Productivity; title: Project management; title: Benchmarking; title: Process improvement; title: Group goal setting; title: Strategic planning; title: Outsourcing.