How to turn customer complaints into customer satisfaction
Subtitle: simple steps to improve public service delivery : SfGG, Support for Good Governance
Publisher: Ministry of Administrative Reform, Republic of Indonesia; Deutsche Gesellschaft für Technische Zusammenarbeit
Published: 2004
Place of publication: Jakarta]
Language: eng
Notes: Cover title.

Includes bibliographical references (v. 1, p. 95-98).
Table of contents: title: v. 1. Practical guidebook; title: v. 2. Toolbox.