Collaborative innovation
Subtitle: how clients and service providers can work by design to achieve it
By: Tony Morgan
Edition: First edition.
Series: Service systems and innovations in business and society collection; Service systems and innovations in business and society collection
Published: 2017
Language: eng
ISBN-13: 9781631576317
Copyright date: 2017
Subjects: Technological innovations; Service industries; Employee participation
Description: Innovation can be a challenging subject. At its worst, it is a meaningless buzzword. At its best, it is a means of driving differentiating value for an organization. But how can innovation be consistently achieved in the context of a client-service provider relationship? This publication provides a practical framework, with clear supporting recommendations, for clients and service providers to work together to overcome challenges and successfully manage, develop, and deliver innovation as a key part of their ongoing service relationship. Real-world experience, guidance, and examples are provided to assist and enable organizations to gain additional value with their service partners through delivery of innovation by design rather than by accident. Although targeted at service relationships between clients and external service providers, the content and recommendations are equally applicable and relevant for enterprises driving innovation internally or as part of a wider ecosystem.
Notes: Includes index.
Table of contents: title: 1. Introduction; title: 2. Client challenges; title: 3. Service provider challenges; title: 4. Service relationship considerations; title: 5. Innovation by Design; title: 6. Proof points; title: 7. Innovation evolution; title: 8. Recommendations; title: 9. Final conclusions; title: Index.