complaint is a gift
Subtitle: using customer feedback as a strategic tool
By: Janelle Barlow and Claus Møller.
Contributors: Møller, Claus.
Publisher: Berrett-Koehler Publishers
Published: 1996
Place of publication: San Francisco
Language: eng
Number of pages: 222
Subjects: Consumer complaints.; Customer service.
Notes: Includes bibliographical references (p.199-210) and index.