Quality and performance excellence in higher education
Subtitle: Baldrige on campus
By: Charles W. Sorensen, Julie A. Furst-Bowe, Diane M. Moen, editors
Contributors: Sorensen, Charles W. 1941-; Furst-Bowe, Julie A; Moen, Diane M
Publisher: Anker Pub. Co.; Anker Pub.
Published: 2005
Place of publication: Bolton, Mass
Language: eng
Number of pages: 233
Subjects: Universities and colleges -- United States -- Administration -- Case studies; Total quality management in higher education -- United States -- Case studies; Malcolm Baldrige National Quality Award
Genres: Case studies
Description: "In 1987, the U.S. Congress established the Malcolm Baldrige National Quality Award program to raise awareness about the importance of quality and performance excellence as a competitive edge. Since 1999, the program has outlined criteria for educational institutions to align their mission, values, goals, processes, and resources into a comprehensive, long-term, systematic improvement effort. The book profiles six unique institutions that have successfully implemented these criteria: the Montfort College of Business at the University of Northern Colorado, National University, New Mexico State University-Carlsbad, Northwest Missouri State University, University of Wisconsin-Stout, and Western Wisconsin Technical College. The University of Wisconsin-Stout was the first higher education institution to win the Baldrige Award in 2001, and has since worked with educational institutions in 39 states and 25 countries that are interested in implementing quality improvement through the application of the Baldrige criteria. This book will appeal to academic administrators at all levels and at all types of institutions who are interested in applying a systematic approach to leadership, quality improvement, and change management within their institutions"--Unedited summary from book cover.
Notes: Includes bibliographical references (p. xvii) and index
Table of contents: title: Introduction; title: University of Wisconsin; title: Stout / Charles W. Sorensen, Julie A. Furst-Bowe, Diane M. Moen; title: Monfort College of Business, University of Northern Colorado / Gerald L. Shadwick; title: New Mexico State University; title: Carlsbad / Rick S. Blackburn; title: National University / Patricia E. Potter, A. Cathleen Greiner; title: Northwest Missouri State University / Dean L. Hubbard and David C. Oehler; title: Western Wisconsin Technical College / Jerrilyn A. Brewer; title: Lessons learned