A practical guide to call center technology
By: by Andrew J. Waite.
Publisher: CMP Books; Distributed to the book trade in U.S. and Canada by Publishers Group West
Published: 2001
Place of publication: Gilroy, CA; Berkeley, CA
Language: eng
Number of pages: 497
Subjects: Call centers -- Management.; Customer services -- Management.; Customer services -- Communication systems.; Telephone in business.; Telephone systems -- Management.
Other titles: Call center technology