Critical business episodes
Subtitle: the criticality of damage adjustment processes in insurance relationships
By: Mikael Gidhagen.
Series: Doctoral thesis,; no. 91
Publisher: Uppsala Universitet
Published: 2002
Place of publication: Uppsala
Language: eng
Number of pages: 211
Subjects: Insurance companies -- Management; Insurance companies -- Customer services; Insurance claims; Insurance, Business; Customer relations
Notes: Includes bibliographical references.
A duplicate abstract in 1 leaf inserted.
Originally presented as the author's thesis (doctoral)--Uppsala University, 2002.