Delivering and measuring customer service
Subtitle: this isn't rocket surgery!
By: Richard D. Hanks.
Publisher: Duff Road Endeavors
Published: 2008
Place of publication: Salt Lake City, Utah
Language: eng
Number of pages: 190
ISBN-13: 9780615185408
Subjects: Customer services
Notes: "Practical reflections on the most important thing your business can do."

Includes bibliographical references (p. 187-188).