Fast track to quality
Subtitle: a 12-month program for small to mid-sized businesses
By: Roger Tunks.
Publisher: McGraw-Hill
Published: 1992
Place of publication: New York
Language: eng
Number of pages: 292
Subjects: Total quality management.; Small business -- Quality control.; Small business -- Management.
Notes: Includes index.
Table of contents: title: Fast track...the right track; title: Understanding the quality initiative; title: Is quality for you and your organization?; title: How organizations change; title: Understanding your customer; title: Event 1 : fast-track TQM awareness training; title: Events 2 and 5 : fast-track TQM principles and continuous quality leadership training; title: Event 3 : making the critical decisions; title: Event 4 : preparing a quality master plan; title: Events 6 and 9 : conducting a quality audit; title: Event 7 : statistical process controls; title: Event 8 : conducting a management forum; title: Fifteen strategies to fast tracking; title: Building management commitment; title: Seven required skills for fast-track TQM success; title: Four steps to building employee commitment; title: Five steps to empowerment; title: Eight communication channels for fast tracking TQM; title: Ten rules for fast-track success; title: The future of TQM; title: Seven key actions to fast tracking TQM; title: Fast-track success at Alaska Railroad; title: Fast-track success at Western Growers Association.