CVS, Jon Roberts and Josh Flum  [videorecording]
By: prepared for Andrew McAfee
Contributors: Flum, Josh; CVS/pharmacy (Firm); Harvard Business School; Harvard Business School Publishing Corporation
Series: HBSP classroom video collection; MGT 442 (NU course); MGT 603 (NU course); MGT 605 (NU course); MGT 606 (NU course); MKT 420 (NU course); MKT 446 (NU course); MKT 620 (NU course); MKT 633 (NU course); MKT 670 (NU course); ODV 410 (NU course)
Publisher: Harvard Business School Publishing
Published: 2007
Place of publication: Boston, MA
Language: eng
Format: [videorecording] /
Number of pages: 15
Subjects: Reengineering (Management); Consumer satisfaction; Drugstores; Computer network resources; CVS/pharmacy (Firm)
Description: "CVS's retail pharmacy operations are functioning  poorly and dissatisfying customers. Many customers are defecting as a result. A pharmacy service improvement team has documented the current prescription fulfillment process, its exception rates, ant the problems generated by exceptions. The company must now decide to change this process, and what information system changes to make in support of the redesigned process."--Website.
Notes: "9-607-717"

DVD-R.