Quality without tears
Subtitle: the art of hassle-free management
By: Philip B. Crosby
Publisher: Penguin Books
Published: 1985
Place of publication: New York, N.Y
Language: eng
Number of pages: 205
ISBN-13: 9780452263987
Subjects: Quality assurance; Total quality management
Notes: Reprint. Originally published: New York : McGraw-Hill, c1984.

"A Plume book."

Includes index.