Service management
Subtitle: operations, strategy, information technology
By: James A. Fitzsimmons, Mona J. Fitzsimmons.
Contributors: Fitzsimmons, Mona J.
Edition: 6th ed.
Publisher: McGraw-Hill/Irwin
Published: 2008
Place of publication: Boston
Language: eng
Number of pages: 537
ISBN-13: 9780073377834
Subjects: Service industries -- Management
Notes: Includes bibliographical references and indexes.