E-Business Best Practices
Subtitle: Leveraging Technology for Business Advantage
Edition: 1 edition
Publisher: John Wiley & Sons; Wiley
Published: April 13, 2001
Language: eng
Format: Hardcover
Number of pages: 208
ISBN-13: 9780471402510
Subjects: Business & Management; Business information systems; Computer Communications & Networking; Internet; Business Enterprise; Computers; Business / Economics / Finance; Business/Economics; Corporate & Business History - Strategies; E-Commerce - General; Strategic Planning; General; Internet - General; Business enterprises; Computer Networks; Electronic Commerce; Management
Description: "This book will help you develop new strategies and find opportunities for change in order to transform your business. You'll learn how to think from the outside-in and focus your e-business plan to meet your customers' needs. And you'll discover how to use technology such as customer relationship management (CRM) software, Web site clickstream analysis software, and lean-manufacturing systems to better interact with your customers.

By exploiting these technologies, you'll be able to identify customer product and service solutions faster, and deliver them more rapidly in customized "one-to-one" formats for optimum customer satisfaction.".

"Complete with best practice tips and proven techniques, E-Business Best Practices will give you the tools to evaluate the technology that's available today and determine which will work for your company. It provides you with the best examples from companies around the world so you can quickly transform your business into a successful e-business."--BOOK JACKET.