Counselling Skills Managing People Problems at Work
Publisher: Bookboon
Published: 2013
ISBN-13: 9788776819675
Table of contents: title: Sisältö; title: The Counselling Approach; title: What “the Counselling Approach” Is; title: Problems at Work; title: People Maintenance; title: Workplace Problems; title: The Manager as Helper; title: Emotional Intelligence; title: The Principles of the Counselling Approach; title: Key Points; title: Awareness, Acceptance, and Growth; title: Discuss the Issues; title: Opening Up Awareness with the Johari Window; title: Refusing to Budge; title: Giving People Feedback; title: Jewels in their Crown; title: Jewels in our Crown; title: Acceptance; title: Key Points; title: Personal Growth; title: Trust; title: Bind and Bond; title: Autonomy; title: Giving Calhoun the Ball; title: Initiative; title: Digging a Trench; title: Industry; title: Kicking to its Feet; title: Identity; title: The Sting of a Scorpion; title: Intimacy; title: I Knew You’d Come; title: Generativity; title: The Acorn Planter; title: Integrity; title: The New Emperor; title: Counselling & Growth; title: Key Points; title: Dispositions of Counselling; title: Warmth; title: Empathy; title: Specificity; title: Genuineness; title: Confidentiality; title: Professional Distance; title: The Touch of Integrity; title: Self-Renewal; title: Key Points; title: The Counselling Interview; title: Aims; title: Preparation; title: Environment; title: Role; title: Stages; title: Process; title: Follow Up; title: Key Points; title: The Art of Listening; title: Stop, Look and Listen; title: Take Yourself Out of Things; title: Look Through a Window, Not a Mirror; title: Stay Tuned In Even When You Don’t Like the Music; title: Turn-Ons and Turn-Offs; title: Be Alert, Alive and Attentive; title: Take Your Time; title: Detective Listening; title: Respond to the Moment; title: Key Points; title: Questions for Meaning and Understanding; title: Questions for Information; title: Questions for Confirmation and Response; title: Questions for Understanding; title: Key Points; title: Challenging; title: Bring Things Out In the Open; title: Point Out the Discrepancies; title: Incongruence; title: Link the Contradictions; title: Not Getting In Their Way; title: Challenge Faulty Thinking; title: Gentle Suggestion; title: Key Points; title: Moving On; title: Referrals; title: Specialist Help; title: The Follow-Through; title: Key Points; title: People Problems; title: Performance Problems; title: Sickness Absence; title: Career Counselling; title: Bereavement Counselling; title: Personal Relationships; title: Key Points; title: Web Resources on “Counselling Skills”