Service science, management and engineering
Subtitle: education for the 21st century
By: Bill Hefley, Wendy Murphy, eds.
Contributors: Hefley, William E.; Murphy, Wendy, 1954-
Series: Service science
Publisher: Springer
Published: 2008
Place of publication: New York
Language: eng
Number of pages: 384
ISBN-13: 9780387765778
Subjects: Service industries -- Management.
Notes: Includes bibliographical references and index.