Listen up or lose out
Subtitle: how to avoid miscommunication, improve relationships, and get more done faster
By: Robert Bolton and Dorothy Grover Bolton
Contributors: Bolton, Dorothy Grover, author
Published: 2018
Language: eng
Number of pages: 268
ISBN-13: 9780814432013
Copyright date: 2018
Subjects: Interpersonal communication; Business communication; Communication in management; Listening
Notes: Includes bibliographical references and index.
Table of contents: title: Pt. I. Why improve your listening? Quality listening enhances work relationships; title: Listening well is good business; title: A good listener is a rare find; title: Quality listening strengthens personal relationships; title: pt. II. Do's and don'ts of great listening. Trouble spots in the talking; title: listening process; title: Identifying your listening missteps; title: Reducing major missteps; title: Skill-based listening; title: Whose turn is it?; title: Focus your attention; title: Be a great asker; title: Creating and sequencing productive questions; title: pt. III. Reflecting content. Reflective listening : antidote to miscommunication; title: Paraphrase what's important; title: Listen through the pauses; title: pt. V. Reading and reflecting other people's feelings. Why listen to people's feelings?; title: "Read" people's feelings; title: Reflect feelings and meanings; title: pt. V. Things to keep in mind. Wrap it up with a summary reflection; title: Results-focused listening; title: The listening spirit; title: Make great listening part of your everyday life.