Service quality and management
By: Paul Kunst, Jos Lemmink, Bernd Stauss (eds.).
Series: Gabler Edition Wissenschaft. Focus Dienstleistungsmarketing; Gabler Edition Wissenschaft
Published: 1999
Language: eng
Number of pages: 314
ISBN-13: 9783322909817; 9783824467808
Subjects: Customer services; Quality control; Congresses; Consumer satisfaction
Notes: Includes bibliographical references.

Print version record.