Psychosocial risk factors in call centres
Subtitle: an evaluation of work design and well-being
By: Christine A. Sprigg, Phoebe R. Smith, Paul R. Jackson.
Contributors: Smith, Phoebe A.; Jackson, Paul R.; Great Britain. Health and Safety Executive.
Series: Research report -- no.169
Publisher: Health and Safety Executive
Published: 2003
Place of publication: Norwich
Language: eng
Subjects: Telephone in business -- Great Britain.; Clerks -- Great Britain.; Office practice -- Automation -- Great Britain.; Job stress -- Great Britain.