Best Practices Building Your Business with Customer-Focused Solutions
Publisher: Tandem Library
Published: May 2000
Language: eng
ISBN-13: 9780613920209
First sentence: Mobil Oil might never have found a way to provide the fast, friendly, consistent, and knowledgeable service its customers wanted if it hadn't been for a racetrack pit crew, a hotel concierge, and a plumbing parts salesman.