The exchange
Subtitle: a bold and proven approach to resolving workplace conflict
By: Steven Dinkin, Barbara Filner, Lisa Maxwell
Contributors: Filner, Barbara; Maxwell, Lisa (Mediator)
Publisher: CRC Press
Published: 2011
Place of publication: New York
Language: eng
Number of pages: 123
ISBN-13: 9781439852989
Subjects: Interpersonal conflict; Conflict management; Personnel management; Interpersonal Relations; Case studies; Personnel Management; Prevention; Conflict (Psychology)
Description: "Features: details a four-stage process derived from the conflict resolution model used at the National Conflict Resolution Center for more than 25 years; includes background information on common causes of conflict; explains how to address emotionally charged issues, especially during times of restructuring, downsizing, and merger; provides the understanding required to preempt and de-escalate disputes before they become volatile."--Publisher's website.
Notes: "A Productivity Press book."

Includes index.

Includes index.

Internet Archive - 2

Internet Archive 2
Table of contents: title: A Different Approach to Resolving Workplace Disputes; title: How the Exchange Works: A Case Study; title: Getting Ready; title: Holding Private Meetings; title: Developing an Issue List; title: Stage III: Conducting the Joint Meeting; title: Problem Solving: Building a Solution Together; title: Culture, Diversity, and Other Things That Matter; title: Making the Most of the Exchange in Your Organization; title: Using the Exchange with the People and Organizations You Serve.