Operations management
Subtitle: improving customer service
By: Richard J. Schonberger, Edward M. Knod, Jr..
Contributors: Knod, Edward M.
Edition: 4th ed., International student ed.
Publisher: Irwin
Published: 1991
Place of publication: Homewood, IL
Language: eng
Number of pages: 926
Subjects: Production management
Notes: Includes bibliographical references and index.