Reinforcements
Subtitle: how to get people to help you
By: Heidi Grant
Publisher: Harvard Business Review Press
Published: 2018
Language: eng
Number of pages: 200
ISBN-13: 9781633692350
Copyright date: 2018
Subjects: Persuasion (Psychology); Help-seeking behavior; Interpersonal communication; Management; Psychological aspects
Description: We all need help--especially in today's uber-collaborative workplaces. Here's the good news: humans are naturally wired to want to help each other. Now here's the bad: asking for help makes most of us wildly uncomfortable. As a result, we do a poor job of calling in the reinforcements we need, leaving confused or even offended colleagues in our wake. This pragmatic book explains the research on what psychologists call social intelligence. To elicit helpful behavior from their colleagues, you need to do two things: 1) Remove the obstacles that stand in the way of them helping you; 2) Trigger one or more of the motivations that make people want to help. Whether you're a first-time manager or a seasoned leader, getting people to do things for you is what management is. This book will help you do so, and do it in a way that leaves your helpers feeling good about pitching in.--
Notes: Includes bibliographical references (pages 179-187) and index.
Table of contents: title: Part I.; title: Asking for help is the worst. -- 1.; title: It makes us feel bad ; -- 2.; title: We assume others will say no ; -- 3.; title: We assume asking for help makes us less likable -- -- Part II.; title: How to ask anyway. -- 4.; title: The inherent paradox in asking for help ; -- 5.; title: The four steps to getting the help you need -- 6.; title: Don't make it weird -- -- Part III.; title: Creating a culture of helpfulness. -- 7.; title: The in-group reinforcement ; -- 8.; title: The positive identity reinforcement ; -- 9.; title: The effectiveness reinforcement.