Command Performance
Subtitle: The Art of Delivering Quality Service (The Harvard Business Review Book)
Publisher: Harvard Business School Press
Published: September 1994
Language: eng
Format: Hardcover
Number of pages: 260
ISBN-13: 9780875845623
Subjects: Customer services; Production & quality control management; Quality control; Customer relations; Business / Economics / Finance; Business/Economics; Total Quality Management; Entrepreneurship; Customer Service
First sentence: A large food and lodging company creates and staffs more general management jobs than any ten manufacturers of comparable size.