After the sale
Subtitle: how to manage product service for customer satisfaction and profit
By: Joseph D. Patton & William H. Bleuel.
Contributors: Bleuel, William H.
Publisher: Solomon Press
Published: 2000
Place of publication: New York
Language: eng
Number of pages: 406
Subjects: Customer services -- Management.; Aftermarkets.
Notes: Includes bibliographical references (p. 399-402) and index.
Rev. ed. of: Service management / William H. Bleuel. 3rd ed. 1994.