What's your problem?
By: Jon Yates
Edition: 1st ed.
Publisher: HaperPaperbacks
Published: 2011
Place of publication: New York, NY
Language: eng
Number of pages: 258
ISBN-13: 9780062009883
Subjects: Customer services; Consumer complaints; Customer relations
Description: "You're being overcharged on your electric bill. Your health insurance denies a claim you know it should pay. The airline refuses to reimburse you for your lost luggage. Your contractor disappeared with the down payment. You just got a parking ticket for someone else's car. If these problems sound familiar, this is the book for you. As creator of the popular 'What's Your Problem?' column in the Chicago Tribune, Jon Yates has helped thousands of people take charge of their problems and get satisfaction from airlines, utilities, government agencies, health insurance companies, and more ... Packed with tips, strategies, and dozens of real life examples and success stories, What's Your Problem? is a must-have book for every household in America."--Page 4 of cover.
Table of contents: title: Introduction: the power within; title: Dial H for human being : mastering the customer service call; title: Poisoned pen : writing a successful complaint letter; title: Brave new world : harnessing the power of the internet; title: A royal pain : getting the health insurance you've paid for; title: The unfriendly skies : troubleshooting your travels; title: Tough little guys : avoiding contractor cons; title: The peoples' court : navigating small claims court; title: Power struggle : battling the big, bad utilities; title: Uncivil servants : getting your government to work for you; title: Money business : holding your bank accountable; title: Credit crunch : getting a handle on your history; title: Stop, thief : protecting your identity; title: Car talk : keeping dealers and mechanics honest; title: Lotto letdown : saying no to Nigerian royalty and other scams; title: The silk-lined coffin : planning a funeral without being exploited; title: Becoming your own problem solver.