Case studies in crisis communication
Subtitle: international perspectives on hits and misses
By: Amiso M. George, Cornelius B. Pratt
Contributors: Pratt, Cornelius B.
Edition: 1st ed.
Publisher: Routledge
Published: 2011
Place of publication: New York, NY
Language: eng
Number of pages: 556
ISBN-13: 9780415889896; 9780415889902; 9780203190661
Subjects: Social media; Management; Public relations; Crisis management; International Communication; Case studies
Notes: Includes index.
Table of contents: title: Theoretical approaches to and sociocultural perspectives in crisis communication / Cornelius B. Pratt; title: The phases of crisis communication / Amiso M. George; title: Case studies; title: Africa; title: Egypt; title: Social media stoke a political revolution in Egypt / Olugbenga C. Ayeni; title: Kenya; title: Wooing tourists back after a civil strife : the Kenyan example / Bitrus P. Gwamna; title: Nigeria; title: Crisis in Nigeria's banking and financial industry : government actions reassure skittish, jittery publics / Wole Adamolekun, Kunle Ogedengbe and Cornelius B. Pratt; title: South Africa; title: Hotspot : South Durban basin, south Africa-the Engen Oil Refinery explosion / Chris Skinner; title: Asia; title: China : China's Sanlu's infant formula proves fatal / Weidan Cao; title: China & France : olympic torch protests in France, reactions in China : farrefour learns about international crises / W. Timothy Coombs; title: India; title: Corporate fraud in India : satyam in the spotlight / Monika Vij; title: Japan (disaster); title: A triple disaster in one fell swoop : rethinking crisis communication in Japan after March 11 / Isaac A. Blankson, Sorin Nastasia and Min Liu; title: Japan (Toyota); title: Delays, denials, recalls and apologies : fixing the dent in Toyota's image / Amiso M. George; title: Thailand; title: Bringing the government down : managing Thailand's political crisis / Cornelius B. Pratt and Ronald Lee Carr; title: Australia; title: Victoria burning : confronting the 2009 catastrophic bushfires in Australia / Christopher Galloway and Kwamena Kwansah-Aidoo; title: Europe; title: England; title: "Climategate" : UK climate researchers' emails casts doubt on scientific support for global warming / Doug A. Newsom; title: Eurozone; title: Eurovision 2010 : a security breach endangers Europe's largest TV show / Alfonso González-Herrero; title: France; title: An exceptional fraud at société générale / Thierry Libaert; title: Germany; title: The love parade in Duisburg : lessons from a tragic blame game / Andreas Schwarz; title: Russia; title: Turnaround in Russia : crisis communication campaign during the 2008 war in south Ossetia / Alexander G. Nikolaev; title: Middle East; title: Iran; title: Iran's twitter revolution from a publics relations standpoint / Chiara Valentini and Dean Kruckeberg; title: Lebanon; title: Risk perception and change management : strategic efforts to restore Lebanon's tourism sector / Ali Kanso, Joseph Ajami and Abdul Karim Sinno; title: North America; title: Mexico; title: Rosarito beach : mediated reality and the rebranding of a Mexican border city / Robert Brown; title: USA; title: No walruses in the Gulf : BP's need for effective issues management / Ashli Quesinberry Stokes; title: South America; title: Chile; title: The 2010 Chilean mining accident : the triumph of transparency and calm leadership / Emmanuel C. Alozie; title: Colombia; title: "Nothing will be the same; everything will be better" : floods in Colombia's atlantico state / Jaime S. Gomez and Soledad Leal; title: Tying it all together : social media and revolution; title: Crisis and Kairos : social media activists exploit timing to support anti-government protests / Jacqueline Lambiase.