Office procedures for the 21st century
By: Sharon Burton, Nelda Shelton.
Contributors: Shelton, Nelda.
Edition: 8th ed.
Publisher: Prentice Hall
Published: 2011
Place of publication: Boston
Language: eng
Number of pages: 640
ISBN-13: 9780135063897
Subjects: Office practice -- Handbooks, manuals, etc; Secretaries -- Handbooks, manuals, etc
Genres: Handbooks, manuals, etc
Notes: Includes bibliographical references and index.
Table of contents: title: Understanding the changing and challenging office; title: Human relations; title: Preparing for your job search; title: Managing your work, time, and other resources; title: Communicating by telephone; title: Building communications skills; title: Processing mail; title: Records management; title: Handling financial procedures; title: Scheduling appointments and receiving visitors; title: Making travel arrangements; title: Planning meetings and conferences; title: Developing effective oral presentations; title: Preparing to meet the challenges; title: Working in a medical office; title: Working in a legal office.