Total quality management
Subtitle: strategies for local government.
Contributors: ICMA Training Institute.
Publisher: ICMA Training Institute
Published: 1993
Place of publication: Washington, D.C
Language: eng
Subjects: Total quality management in government.; Local government.
Notes: Bibliography: p. 112-115 [v.1].
"Customer focus, strategic planning, employee involvement, leadership" -- Cover.
Table of contents: title: [v.1]. Participant's handbook; title: [v.2]. Leader's guide.