The ABC's of I&R
Subtitle: training manuals for information and referral staff
By: edited by Ann Jacobson.
Contributors: Jacobson, Ann, LCSW.
Publisher: s.n.]
Published: 1993
Place of publication: [S.l
Language: eng
Subjects: Human services -- Information services -- Study and teaching -- United States.; Social service -- Information services -- Study and teaching -- United States.; Public welfare -- Information services -- Study and teaching -- United States.; Human services personnel -- In-service training -- United States.; Social workers -- In-service training -- United States.
Notes: Cover title.
Includes bibliographical references.
Table of contents: title: 1. Defining information and referral; title: 2. Orientation to the local I & R organization, and, Overview of the social service delivery system; title: 3. The resource file; title: 4. The information and referral process; title: 5. Client data collection and data analysis; title: 6. Communications; title: 7. Multi-ethnicity and cultural diversity; title: 8. Providing information and referral to older adults; title: 9. Personal and professional development; title: 10. Management skills.