Maximizing the value of 360-degree feedback
Subtitle: a process for successful individual and organizational development
By: Walter W. Tornow, Manuel London, and CCL Associates.
Contributors: Tornow, Walter W., 1942-; London, Manuel.; Center for Creative Leadership.
Edition: 1st ed.
Publisher: Jossey-Bass; Center for Creative Leadership
Published: 1998
Place of publication: San Francisco
Language: eng
Number of pages: 291
Subjects: 360-degree feedback (Rating of employees); Employees -- Rating of
Other titles: Maximizing the value of three hundred sixty degree feedback
Description: With this volume, the Center for Creative Leadership presents, for the first time, a uniquely comprehensive, thoroughly accessible reference to 360-degree feedback - a guide for everyone who would like to tap the total power of 360 for their organization. Here, a team of development professionals draws on the Center's twenty-eight years of research and educational experience with multi-rater evaluation to out-line every aspect of the 360-degree process. Readers will gain a practical understanding of the theories behind 360, then discover the answers to all of the important questions regarding its implementation and use.

Focusing on 360 as a process and not just a tool, the authors clearly explain how it can be used to improve individual and organizational performance, capture customer input and link it to strategy, contribute to the establishment of a continuous learning culture, understand cultural assumptions that may influence performance from country to country, and track the progress of individual and organizational change efforts.
Notes: Includes bibliographical references (259-270) and index.
"A joint publication of the Jossey-Bass business & management series and the Center for Creative Leadership."
Table of contents: title: Elements of effective 360-degree feedback / Stéphane Brutus, John W. Fleenor, and Manuel London; title: 360 in action : following Catharine's footsteps through a leadership development program / William W. Sternbergh; title: Best practices / Maxine A. Dalton; title: Forces that affect the 360-degree feedback process / Walter W. Tornow; title: The competitive advantage of customer involvement in 360-degree feedback / Carol A. Paradise-Tornow; title: 360-degree feedback in the establishment of learning cultures / Patricia O'Connor Wilson, Cynthia D. McCauley, and Lily Kelly-Radford; title: Designing 360-degree feedback to enhance involvement, self-determination, and commitment / Ellen Van Velsor; title: Understanding cultural influences on the 360-degree feedback process / Jean Brittain Leslie, Nur D. Gryskiewicz, and Maxine A. Dalton; title: Using 360-degree surveys to assess change / Jennifer W. Martineau.