The trainer's balanced scorecard
Subtitle: a complete resource for linking learning to organizational strategy
By: Ajay M. Pangarkar and Teresa Kirkwood ; foreword by Dr. David Norton.
Contributors: Kirkwood, Teresa.
Publisher: Jossey-Bass; Pfeiffer
Published: 2009
Place of publication: San Francisco
Language: eng
Number of pages: 388
ISBN-13: 9780787996581
Subjects: Employees -- Training of; Organization; Strategic planning
Notes: Includes bibliographical references and index.
Table of contents: title: Defining organizational strategy; title: The balanced scorecard; title: Alignment with management's expectations; title: Business data and performance metrics; title: Business processes and performance measures; title: Workplace learning in relation to financial performance; title: Developing the learning and growth perspective; title: An application of the learning and growth perspective; title: The case of sky air limited; title: The learning department's balanced scorecard; title: Factors affecting strategy, balanced scorecard, and workplace learning.