Asiakasohjautuva palvelujärjestelmä
Subtitle: käsitteistö ja empiirisiä sovellutuksia
By: Jarmo R. Lehtinen.
Series: Acta Universitatis Tamperensis. Ser. A,; vol. 160; Acta Universitatis Tamperensis.; v. 160.
Publisher: Tampereen yliopisto
Published: 1983
Place of publication: Tampere
Language: fin
Number of pages: 316
Subjects: Customer services.; Customer services -- Finland.
Notes: Thesis (doctoral)--Tampereen yliopisto, 1983.
Bibliography: p. 251-265.
Summary in English.