Making the public sector more user friendly?
Subtitle: a critical examination of the Citizen's charter
By: Michael Connolly, Penny McKeown and Grainne Milligan-Byrne
Series: Ulster papers in public policy and management -- no. 25
Publisher: Department of Public Administration and Legal Studies, University of Ulster
Published: 1993
Place of publication: Jordanstown, Co. Antrim
Language: eng
Number of pages: 32
Subjects: Civil rights; Municipal services; Standards; County services
Notes: Includes bibliography.