Cracking the case of ISO 9001:2008 for service
Subtitle: a simple guide to implementing quality management in service organizations
By: Charles A. Cianfrani and John E. (Jack) West
Contributors: West, Jack, 1944-
Edition: 2nd ed.
Publisher: ASQ Quality Press
Published: 2009
Place of publication: Milwaukee, WI
Language: eng
Number of pages: 204
ISBN-13: 9780873897624
Notes: Originally published under title: Cracking the case of ISO 9001:2000 for service.

Includes bibliographical references and index.