The Modern-Day Service Professional 
Subtitle: Succeeding in the Hospitality Industry
Publisher: Monterey Pacific Publishing Co.
Published: November 15, 2000
Format: Paperback
Number of pages: 48
ISBN-13: 9781880710531
Subjects: Business & Economics / Customer Service; Business; Business & Economics; Customer service; Hospitality industry; Teamwork
First sentence: The customer has many options when purchasing a product or a service.