The service edge
Subtitle: 101 companies that profit from customer care
By: by Ron Zemke with Dick Schaaf ; foreword by Tom Peters.
Contributors: Schaaf, Dick.
Publisher: Penguin
Published: 1990
Place of publication: New York, N.Y
Language: eng
Number of pages: 584
Subjects: Customer service -- United States.; Service industries -- United States -- Management.
Notes: "A Plume book."

Includes bibliographical references and index.