Telecommunications expense management
Subtitle: how to audit your bills, reduce expenses and negotiate favorable rates
By: by Michael Brosnan, John Messina & Ellen Block.
Contributors: Messina, John.; Block, Ellen.
Publisher: CMP Books
Published: 1999
Place of publication: New York
Language: eng
Number of pages: 293
Subjects: Invoices.; Telecommunication -- Cost effectiveness.; Telecommunication -- Management.
Table of contents: title: Machine generated contents note: Understanding Your Local Telephone Bill; title: The Customer Service Record (CSR)-; title: Switched and Dedicated Services; title: Carrier Access Billing System "CABS"; title: How to Identify Billing Errors and Obtain Refunds; title: Optimizing Your Network; title: Long Distance Bill Auditing; title: Secrets of Contract Negotiation; title: Utilizing the Power of the Internet to Audit Your Bills; title: Processing and Validating; title: Technology Invoices; title: Call Accounting, Phone System Security,; title: Toll Fraud and Toll Abuse; title: Appendix A - USOC List; title: Appendix B - List of IXC PIC Codes; title: Appendix C - 10 Steps that Vendors can take to; title: Improve Customer Service and Billing Accuracy.