The Real-Time Contact Center
Subtitle: Strategies, Tactics, And Technologies For Building A Profitable Service And Sales Operation
Publisher: AMACOM/American Management Association
Published: August 30, 2005
Language: eng
Format: Hardcover
Number of pages: 221
ISBN-13: 9780814472569
Subjects: Customer services; Call centers; Business & Economics; Business / Economics / Finance; Business/Economics; Management; Sales & Selling - Techniques; Customer Service; Computer network resources