Gu ke ye feng kuang
Subtitle: da zao ge ming xing de quan fang wei fu wu = Raving fans
By: Ken Bulanjia, Xie'erdeng Bao'ersi zhu ; Zhang Chunbo [and others] yi
Contributors: Bowles, Sheldon M.
Edition: Di 1 ban
Publisher: Dian zi gong ye chu ban she
Published: 2003
Place of publication: Beijing
Language: chi
Number of pages: 90
ISBN-13: 9787505391758
Subjects: Customer services; Qi ye guan li; Xiao shou guan li; Shang ye fu wu
Work titles: Raving fans
Notes: Translation of: Raving fans : a revolutionary approach to customer service / Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay. New York : Morrow, c1993.