The psychology of customer care
Subtitle: a revolutionary approach
By: James J. Lynch.
Publisher: Macmillan; Palgrave Macmillan
Published: 1992
Place of publication: Houndmills, Basingstoke, Hampshire
Language: eng
Number of pages: 274
Subjects: Customer services -- Psychological aspects.; Consumer behavior.
Notes: Includes bibliographical references (p. 268) and index.