Hardware and software customer satisfaction in Japan
Subtitle: a comparison of U.S. and Japanese vendors
By: by Michael Cusumano.
Contributors: Sloan School of Management.
Series: Working paper / Alfred P. Sloan School of Management -- WP 2101-88; Working paper (Sloan School of Management) -- 2101-88.
Publisher: Sloan School of Management, Massachusetts Institute of Technology
Published: 1988
Place of publication: Cambridge, Mass
Language: eng
Number of pages: 28