Quality
By: John Beckford.
Edition: 2nd ed.
Publisher: Routledge
Published: 2002
Place of publication: London
Language: eng
Format: Electronic resource
Number of pages: 328
Subjects: Quality assurance.; Quality control.; Service industries -- Management -- Case studies.; Total quality management -- Case studies.; Manufacturing industries -- Management -- Case studies.
Genres: Case studies.
Notes: Previous ed.: 1998.

Bibliography: p317-322. - Includes index.