Exam prep study guide
Subtitle: how to pass on your first try : ITIL v3 Foundation
Edition: 2nd ed.
Publisher: Art of Service
Published: 2010
Place of publication: Brisbane, Australia
Language: eng
Number of pages: 126
ISBN-13: 9781742440163
Subjects: Information technology; Examinations, questions; Management; Support services (Management); Computer technical support; Information services industry; Certification; Electronic data processing personnel; IT infrastructure library
Other titles: ITIL V3 Foundation certification exam preparation course in a book for passing the ITIL V3 Foundation exam :
Description: Prepare for the ITIL v3 Foundation Exam. Covers all the processes, and inputs and outputs, along with insider tips, numerous sample questions, and exercises designed to strength understanding of ITIL v3 concepts.
Notes: Cover title.

"Ensure your ITIL certification now with study notes and 80 ITIL practice questions & exam tips."--Cover.

Includes bibliographical references (page 115) and index.
Table of contents: title: ITIL v3 Certification pathway; title: Exam specifics; title: Exam prerequisites; title: Exam hints; title: The art of service objective tree; title: Study notes; title: IT service management; title: ITIL v3 service lifecycle; title: Service strategy; title: Financial management; title: sErvice portfolio management; title: Demand management; title: Service design; title: Service level management; title: Supplier management; title: Service catalog management; title: Capacity management; title: Availability management; title: IT service continuity management; title: Information security management; title: Service transition; title: Knowledge management; title: Service asset and configuration management; title: Change management; title: Release and deployment management; title: Service operation; title: Service desk function; title: Technical management function; title: IT operations management function; title: Application management function; title: Event management; title: Incident management; title: Problem management; title: Request fulfillment; title: Access management; title: Continual service improvement; title: Service measurement and reporting; title: Mind maps; title: Practice exam questions; title: Answers; title: Acronyms.