Service quality management for the charitable service
By: [by] Audrey Gilmore, David Carson and Lorna Stephens.
Contributors: Carson, David, 1947-; Stephens, Lorna.
Series: Marketing and retailing working paper series / University of Ulster, Faculty of Business and Management -- 95/4; Marketing and retailing working paper series (University of Ulster, Faculty of Business and Management -- 95/4.
Publisher: University of Ulster
Published: 1995
Place of publication: Coleraine
Language: eng