Management innovation in U.S. public water and wastewater systems
By: edited by Paul Seidenstat ... [et al.].
Contributors: Seidenstat, Paul.
Publisher: John Wiley
Published: 2005
Place of publication: Hoboken, N.J
Language: eng
Number of pages: 331
Subjects: Water utilities -- United States -- Management.; Municipal water supply -- United States -- Management.; Sewage disposal -- United States -- Management.
Notes: Includes bibliographical references and index.
Table of contents: title: Innovation among public sector water  and wastewater systems / the editors; title: Current trends in public utility management and inventive strategies for major challenges / James A. Parrott and Sharma L. Young; title: Standardizing performance indicators for water and wastewater utilities / Nora F.C. Freeman and Gregory C. Heitzman; title: Accreditation and quality improvement : what's the financial bottom line? / Dean Kaplan; title: Debt management ideas : risks and returns of creative financing in an infrastructure-intensive industry / Michael Nadol; title: Wall Street perspectives on management that matters / Richard P. Larkin; title: Watershed management practices / Christopher S. Crockett and Brian G. Marengo; title: Water infrastructure rehabilitation : the Nashville approach / Cyrus Q. Toosi; title: Natural drainage systems : leading by example / Darla Inglis; title: Incorporating the voice of the utility customer : effective use of utility customer survey research / Linda J. McAleer; title: CItizen participation in wastewater projects / Robert R. Williams; title: Competitive assessment and change management : the complete solution - technical and political / Adam J. Kramer; title: Getting results from an enterprise geographic information system / Susan Lior; title: Philadelphia's automatic meter reading program : a retrospective look / James Bolno; title: Development of an integrated capital program management system for the Austin water utility / Chris Lippe ... [et al.]; title: The challenge of merging water companies : combining data and converting to an enterprise ArcGIS/ArcSDE system / Jos Bell and Ronald R. Butcher; title: CitiStat : bringing a new level of efficiency and effectiveness to Baltimore city's water utility / Matthew D. Gallagher; title: Using Six Sigma to improve operations at the Fort Wayne water pollution control plant / Michele Hill and Cheryl Cronin; title: From "command and control" to a team-based organization : challenges associated with the reorganization of a large water utility / Randall A. Monteith.