Failure to communicate
Subtitle: how conversations go wrong and what you can do to right them
By: Holly Weeks.
Publisher: Harvard Business Press
Published: 2008
Place of publication: Boston, Mass
Language: eng
ISBN-13: 9781578518999
Subjects: Business communication; Interpersonal communication; Oral communication
Table of contents: title: Anatomy of the problem; title: What's wrong with what we do; title: Rethinking what we do: finding balance; title: Acting unilaterally; title: Conversational warfare and the combat mentality; title: Out of combat: changing the game; title: Emotional fallout; title: Out of emotion's grip: increasing skill; title: Breakdowns over misconceptions; title: Out of the breakdown gap: strategy and tactics; title: Putting it all together.