Critical conversations
Subtitle: scripts & techniques for effective interprofessional & patient communication
By: Cheri Clancy, MSN, MS, RN, NE-BC
Publisher: Sigma Theta Tau International
Published: 2014
Place of publication: Indianapolis, IN
Language: eng
Number of pages: 281
ISBN-13: 9781938835469; 9781938835476; 9781938835483; 9781938835490
Subjects: Communication; Nurse-Patient Relations; Interprofessional Relations
Notes: Includes bibliographical references and index.
Table of contents: title: On finding common sense; title: Body language exposed; title: The emotionally intelligent and emotionally competent nurse; title: Impromptu scripting techniques; title: Interprofessional coaching conversations; title: Improving the patient experience; title: Healthy workplace environments; title: Organizational culture and behavior.