The Zappos experience
Subtitle: 5 principles to inspire, engage, and wow
By: by Joseph Michelli
Publisher: McGraw-Hill
Published: 2012
Place of publication: New York
Language: eng
ISBN-13: 9780071749589
Subjects: Management; Electronic commerce; Customer service; Retail trade; Zappos.com (Firm); Mail-order business
Notes: Includes bibliographical references.