Wendy Leebov's essentials for great patient experiences
Subtitle: no-nonsense solutions with gratifying results
By: Wendy Leebov.
Contributors: American Hospital Association.
Publisher: Health Forum
Published: 2008
Place of publication: Chicago
Language: eng
Number of pages: 126
ISBN-13: 9781556483523
Subjects: Patient satisfaction; Medical personnel and patient; Hospital-Patient Relations -- Collected Works; Quality Assurance, Health Care -- methods -- Collected Works; Health Services Administration -- Collected Works; Patient Acceptance of Health Care -- Collected Works; Patient Satisfaction -- Collected Works; Professional-Patient Relations -- Collected Works
Genres: Collected Works.
Other titles: Essentials for great patient experiences; Hospitals & health networks (Online)
Notes: "Includes a collection of ... articles published originally ... in Hospitals and Health Networks Online"--Pref.

Includes bibliographical references and index.
Table of contents: title: Empathy fitness for leaders; title: Lessening patient anxiety; title: A giant step toward patient-centered care; title: Using scripts for patient interactions; title: Easing the wait for patients; title: Customer rounds; title: The connective tissue issue; title: Dealing with difficult-for-me people; title: The gift of customer complaints; title: Working better with physicians; title: Less turnover, better patient care; title: How to create a patient satisfaction epidemic.