Total Quality Management
Subtitle: Text, Cases, and Readings, Third Edition
Edition: Third edition.
Publisher: Taylor and Francis
Published: 2017
Place of publication: London
Language: eng
Number of pages: 568
ISBN-13: 9780203735466
Subjects: Total quality management; Case studies; Qualité totale; Études de cas
Description: "Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces. Since the publication of the first and second editions of this book, interest in and acceptance of TQM has continued to accelerate around the world. This edition has been thoroughly revised, updated and expanded. Some of the changes are:A new chapter on the emerging Theory of ConstraintsExpanded treatment of Process ManagementEleven new readingsTen new casesChapter examples of TQM at 12 Baldrige winning organizationsEnd of chapter recommendations for further readingRevised and updated textual materialThe Varifilm case is retained as a comprehensive study that illustrates good and not so good practices. Each chapter contains an exercise which provides the reader with an opportunity to apply TQM principles to the practices illustrated in each case. Based on sound principles, this practical book is an excellent text for organizational development programs aimed at practitioners responsible for developing and implementing TQM programs in their own service or manufacturing organizations."--Provided by publisher
Table of contents: title: Chapter 1 Introduction to Total Quality Management; title: chapter 2 Leadership; title: chapter 3 Information and Analysis; title: chapter 4 Strategic Planning; title: chapter 5 Human Resource Focus; title: chapter 6 Process Management; title: chapter 7 Customer and Market Focus; title: chapter 8 Benchmarking; title: chapter 9 Organizing for Total Quality Management; title: chapter 10 Productivity, Quality, and Reengineering; title: chapter 11 The Cost of Quality; title: chapter 12 ISO 9000 and ISO 14000: Universal Standards of Quality; title: chapter 13 Theory of Constraints; title: chapter 14 Varifilm Case Study.