Managing cultural differences
By: Philip R. Harris, Robert T. Moran.
Contributors: Moran, Robert T., 1938-
Edition: 2nd ed.
Series: Building blocks of human potential
Publisher: Gulf Pub. Co., Book Division
Published: 1987
Place of publication: Houston
Language: eng
Format: Trade Paperback
Number of pages: 609
Subjects: International business enterprises -- Management; Acculturation; Cross-cultural studies
Notes: Bibliography: p. 580-594.
Includes indexes.
Table of contents: title: Managers as cosmopolitans. Global transformations -- Global leadership and managers -- Core concept of culture -- Global trade and organizations -- Cross-cultural learning -- Summary -- Managers as communicators -- Trade problems -- Cultural differences as resources -- Comprehending communication -- Axioms of communication -- Cultural factors in communication -- Variables in the communication process -- Guidelines for English and foreign languages -- Assumptions of universality -- Summary -- Managers as negotiators. Negotiating across cultures -- What Americans bring to the negotiating party -- Framework for international business negotiations -- Using interpreters -- Skills of successful negotiators -- Ethical issues and negotiations -- Negotiation style -- Summary -- Managers as creators of cultural collaboration. Cultural self-awareness -- Multicultural understanding -- Beyond awareness -- Cultural synergy -- Japanese-American management synergy -- Synergistic skills for global management -- Challenges in international management -- Summary -- Managers as leaders in cultural change -- Communication and change -- Human factors in change -- Change and culture -- Developing change strategies -- Leadership and change -- Summary -- Managers as influencers of organizational culture. Coping with organizations’ cultural differences -- Analyzing organizational culture -- Transnational differences and organizational cultures -- Synergy in organizational culture -- People and future organizational cultures -- Summary -- Managers as influencers of work and team cultures. Transforming the work culture -- Synergy in team management -- Creating a team culture -- A case for team effectiveness -- Improving team performance -- Team culture characteristics -- Summary -- Managing for cross-cultural effectiveness. Capitalizing on cultural uniqueness -- Characteristics of culture -- Systems approach to culture -- Key cultural terminology -- Cultural understanding and sensitivity -- Summary -- Managing transitions and foreign deployment. Coping with transitional challenges -- Culture shock -- Fostering acculturation -- A foreign deployment system -- Components of a relocation system -- Summary -- Managing business protocol and technology transfer. The need for appropriate protocol -- The cultural management system -- The anthropological framework -- Attribution theory from social psychology -- Problem-solving across cultures -- Appropriate technology transfer -- Summary -- Managing human resources and cross-cultural training. Global HRD -- The why of HRD and cultural awareness training -- The what of cultural awareness training -- The when of cultural awareness training -- The where of cultural awareness training -- The who of cultural awareness training -- The how of cultural awareness training -- Methods of cross-cultural training -- Summary -- Managing for synergy among professionals and technicians. The knowledge society -- Synergistic collaboration -- Issues in collaborative professional relations -- Coping in the “task team” environment -- Ensuring professional synergy -- Networking phenomena -- Innovative cooperation with colleagues -- Summary -- Doing business with North Americans—U.S.A./Canada. Pan American management perspectives -- North America’s cultural development : aborigines -- Canada / United States of America 335. Cultural aspects of the United States -- Microcultures of the United States -- Black Americans -- Hispanic Americans -- -- Summary -- Doing business with Latin Americans : Mexico, Central and South America -- Latin America’s Indians -- Mexico and Central America’s cultural development -- South America’s cultural development -- Latin American cultural themes -- Challenges for pan American cooperation -- Summary -- Doing business with Asians : Japan/China/Pacific basin. Japan -- People’s Republic of China -- Other pacific basin countries -- South Korea -- Philippines -- Indonesia -- Malaysia -- Summary -- Doing business with Europeans. England -- France -- European management synergy -- East bloc - Comecon -- Soviet Union -- Summary -- Doing business with Middle Easterners. Americans in the Middle East -- Saudi Arabia --  Cultural characteristics of business in the Arab world -- Synergy : the hope of the Middle East -- Summary -- Doing business with Africans. General insights for African business synergy -- Cultural characteristics of business in Africa -- Nigeria -- Summary -- High performance in new markets -- Improving international performance -- Synergistic role of global managers -- Improving expatriate employee performance -- Effective global leadership -- Synergy through world trade and development -- Summary -- Epilogue.