Add value or stay home
Subtitle: turn your buisiness "outside-in"
By: Howard E. Hyden
Publisher: [Center for Customer Focus]
Published: 2011
Place of publication: United States]
Language: eng
Number of pages: 191
ISBN-13: 9780983916307
Subjects: Customer services; Consumer satisfaction
Description: It's a way of thinking ... "outside-in". It's not the same old customer service. It's looking at every facet of your business and asking, how does this add value for the customer, from the customer's point of view? It's knowing what your customers really want because of the WAY you ask them and learning how to keep more of your current customers. close more proposals and gain new customers.