Knock your socks off answers
Subtitle: solving customer nightmares & soothing nightmare customers
By: Kristin Anderson & Ron Zemke.
Contributors: Zemke, Ron.
Publisher: American Management Association
Published: 1995
Place of publication: New York
Language: eng
Number of pages: 143
Subjects: Customer services.; Consumer complaints.
Notes: Includes bibliographical references (p. 139-140).