Four years of customer care at the British Council
Subtitle: a study of perceptions of customer care held by a group of British Council teaching operation managers and teachers.
Contributors: Chichester Institute of Higher Education.
Publisher: (s.n.)
Place of publication: (UK)
Language: und
Notes: Dissertation submitted in partial fulfilment of the MA (ELT Management) degree of the University of Southampton at the Chichester Institute of Higher Education.