People-focused knowledge management
Subtitle: how effective decision making leads to corporate success
By: Karl M. Wiig
Publisher: Elsevier Butterworth Heinemann
Published: 2004
Place of publication: Amsterdam; Boston
Language: eng
Format: [electronic resource] :
Number of pages: 365
ISBN-13: 9781417536894; 9780080479910
Subjects: Organizational learning; Social aspects; Knowledge management; Organizational behavior; Information Management; Corporate culture; Decision making; Organizational effectiveness; Knowledge Capital; BUSINESS & ECONOMICS
Notes: Includes bibliographical references (p. 347-356) and index.

Description based on print version record.
Table of contents: title: Cover; title: Table of contents; title: ACKNOWLEDGMENTS; title: PREFACE; title: FOREWORD; title: 1 COMPETING IN THE GLOBAL ECONOMY REQUIRES EFFECTIVE ENTERPRISES; title: Premise 1-1: The Global Economy Demands Excellence; title: The Competitive Enterprise Example; title: The Global Economy Challenge; title: The World Requires Us to Change; title: Knowledge-Intensive Work; title: Work Is Becoming Increasingly Complex and Valuable; title: The Six Major Challenges; title: Four Management Initiatives; title: Enterprise Effectiveness Requires Good Intellectual Capital Assets; title: Examples of Structural Intellectual Capital; title: The Role of Knowledge Workers; title: 2 THE EFFECTIVE ENTERPRISE; title: Premise 2-1: Individual Actions Lead to Overall Enterprise Performance; title: Premise 2-2: Effective Enterprise Behavior Leads to Success; title: The Proactive and Decisive Company Example; title: Management Philosophy; title: Management Choices; title: Knowledge-Related Practices and Actions; title: Resulting Behavioral and Cultural Traits; title: The Company's Business Results; title: What Does It Mean That an Enterprise Is Effective?; title: Good Enterprise Performance Results from Effective Personal Actions; title: Effective Enterprises Rely on Broad and Deep Knowledge; title: What Is Successful Enterprise Performance?; title: External and Internal Enterprise Effectiveness; title: Success and Knowledge-Intensive Work; title: The Importance of Information Technology; title: Productivity Is Not Always What We Expect!; title: Different Kinds of Productivity (Wiig & Jooste 2003); title: Value Creation and Productivity; title: A Systemic Model of Enterprise Performance; title: Changing Enterprise Performance Takes Time; title: Characteristics of the Effective Enterprise; title: Six Success Factors for the Effective Enterprise; title: Six Behaviors of the Effective Enterprise; title: Successful Performance Is Durable; title: Performance Is a Function of Many Factors Acting Simultaneously; title: The Intellectual Asset Management Mentality; title: Building and Exploiting Intellectual Capital Assets Are Important; title: People Adopt New Mindsets!; title: 3 ACTIONS ARE INITIATED BY KNOWLEDGEABLE PEOPLE: PEOPLE MAKE DECISIONS AND ACT USING DIFFERENT KINDS OF MENTAL FUNCTIONS; title: Premise 3-1: The Machinery of the Brain Metaphor Is aUseful Beginning; title: Premise 3-2: The Mind-As-Machine Metaphor Does Not Cover Everything; title: The Personal Reasoning Example; title: Have We Misunderstood How People Think, Make Decisions, and Act?; title: Thinking, Reasoning, and Knowledge; title: Associations and Biases Govern Our Actions; title: Information Is Not Knowledge!; title: The Purpose of Knowledge Is Action; the Purpose of Information Is Description; title: Good Reasoning Matches Knowledge and Information; title: Knowledgeable and Informed Decisions Deliver Performance; title: Goal-Directed Reasoning Relies on Goals, Information, and Knowledge; title: Personal Knowledge Is Built from Mental Models; title: On Mental Models; title: Many Mental Models Are Based on Metaknowledge; title: The Need to Increase People's Knowledge; title: Knowledge Required to Act Effectively; title: 4 MENTAL AND STRUCTURAL REFERENCE MODELS; title: Premise 4-1: People Imitate Prior Behaviors; title: Premise 4-2: Organizations Re-enact Past Practices; title: The Personal Memory Example; title: Mental Model Preview; title: Personal Reference Models; title: Reference Models Are Stories!; title: Why Are Stories Important?; title: It Is Alw.