Total customer satisfaction
Subtitle: lessons from 50 companies with top quality customer service
By: Jacques Horovitz, Michele Jurgens-Panak.
Contributors: Jurgens-Panak, Michele.
Publisher: Pitman
Published: 1992
Place of publication: London
Language: eng
Number of pages: 456
Subjects: Customer relations.; Consumer satisfaction.; Total quality management.; Sales management.
Other titles: Financial Times.
Notes: At foot of title: Financial Times.