Six Sigma in HR transformation
Subtitle: achieving excellence in service delivery
By: Mircea Albeany and Ian Hunter with Jo Radford
Contributors: Hunter, Ian, 1963-; Radford, Jo
Series: Gower HR transformation series; Gower HR transformation series
Publisher: Gower
Published: 2010
Place of publication: Farnham
Language: eng
Number of pages: 128
ISBN-13: 9780566091643; 9780566091650
Subjects: Statistical methods; Service industries; Six sigma (Quality control standard); Consumer satisfaction; Quality control
Notes: Includes bibliographical references (p. 127-128).