Learning TQM by practicing TQM
Subtitle: Baldridge exercise in the MBA operations management course
By: Peter Arnold ... [et al.].
Contributors: Boston University. School of Management.
Series: Working papers series / Boston University, School of Management -- 92-56; Working papers series -- 92-56.
Publisher: Boston University, School of Management
Published: 1992
Place of publication: Boston, MA
Language: eng