A management guide to automatic call distributors
Subtitle: how to design, select, buy, install, and operate an efficient incoming telephone call center
By: by Steven C. Grant ; edited by Yvonne C. Brooks.
Contributors: Brooks, Yvonne C.
Publisher: Telecom Library
Published: 1981
Place of publication: New York, N.Y
Language: eng
Number of pages: 254
Subjects: Telephone -- Automatic intercept system.; Call centers -- Management.
Notes: Pages [252]-[253] blank.