The e-government imperative
By: [written by Tim Field ... et al.].
Contributors: Field, Tim.; Organisation for Economic Co-operation and Development.
Series: OECD e-government studies
Publisher: OECD
Published: 2003
Place of publication: Paris, France
Language: eng
Number of pages: 203
Subjects: Internet in public administration -- Cross-cultural studies; Electronic government information -- Congresses -- Cross-cultural studies; Information technology -- Political aspects -- Cross-cultural studies; Public administration -- Information resources management -- Cross-cultural studies
Genres: Cross-cultural studies.; Congresses
Other titles: L'administration électronique : un impératif
Description: E-government is more about government than about "e". The spread of new information and communication technologies has spurred major changes at all levels of society and notably in citizen expectations. Governments have also been integrating those technologies into work practices to keep pace and enhance the policy outcomes, service quality, and responsiveness to citizens that determine their effectiveness. E-government initiatives can bolster government effectiveness in important ways like facilitating cross-agency cooperation on complex problems, fostering a customer focus for services, and building relationships with private sector partners. Delay in implementing e-government reforms can thus handicap economic development in this increasingly competitive, rapidly changing world.
Notes: Also published in French: L'administration électronique : un impératif.
Includes bibliographical references (p. 161-164).