Making IT lean
Subtitle: applying lean practices to the work of IT
By: Howard Williams and Rebecca Duray
Contributors: Duray, Rebecca
Publisher: CRC Press; Productivity Press
Published: 2013
Place of publication: Boca Raton, FL
Language: eng
Number of pages: 232
ISBN-13: 9781439876022
Subjects: Electronic data processing departments; Development; Management; Software engineering; Cost control; Lean manufacturing; Information technology; Computer software
Notes: Includes bibliographical references and index.
Table of contents: title: Preface; title: Introduction; title: The work of IT; title: The OM perspective; title: The lean improvement model; title: Lean problem solving : identifying and understanding problems; title: Lean problem solving : identifying and managing solutions; title: Lean IT service management; title: Implementing and sustaining lean IT improvements; title: Looking at lean IT; title: Index.