Advanced Communication Skills
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788776816612
Table of contents: title: Sisältö; title: Introduction – Advanced Communication Skills; title: The Importance of Communication; title: What Is the Difference between Communication Skills and Advanced Communication Skills?; title: Which Advanced Communication Skills?; title: Review of Communication Basics; title: Introduction; title: The Communication Process; title: Elements of Communication; title: Taking Your Communication Skills to the Next Level; title: Examining the Communications Process; title: Introduction; title: Types of Input; title: Filters; title: The Internal Map, Internal State, and Behavior or Response; title: Why This Matters; title: Internal Representation; title: Introduction; title: Internal Representation of Our World; title: Language as a Representational System; title: Verbal Clues; title: Visual Representation System; title: Auditory Representational System; title: Kinaesthetic Representational System; title: Auditory Digital Representational System; title: Eye Movements as an Indication; title: Phrases for Use in Response to Each Representational System; title: Building Rapport; title: Introduction; title: Six Steps to Building Rapport; title: Calibration; title: Pereceptual Positions; title: Tools for Advanced Communication; title: Introduction; title: Reframing; title: Linguistic Tools for Advanced Communicators; title: Resources