The empathy factor
Subtitle: your competitive advantage for personal, team, and business success
By: by Marie R. Miyashiro
Publisher: PuddleDancer Press
Published: 2011
Place of publication: Encinitas, CA
Language: eng
ISBN-13: 9781892005250
Subjects: Communication in organizations; Empathy; Social interaction
Notes: Includes bibliographical references.
Table of contents: title: Understanding empathy and needs-based awareness; title: Introducing the third dimension and integrated clarity; title: Capitalizing on the human element; title: Basic principles of nonviolent communication; title: Applying needs-based awareness to the workplace; title: Making empathy actionable; title: How to increase self-productivity; title: How to increase interpersonal productivity; title: How to increase team or organizational productivity; title: Needs-based decision-making tools; title: Transforming our workplaces; title: Healing workplace anger, guilt, fear, and shame; title: Connecting with people who stretch our skills; title: Implications for the future of workplaces.