Conflict management for managers
Subtitle: resolving workplace, client, and policy disputes
By: Susan S. Raines
Edition: 1st ed.
Series: The Jossey-Bass business & management series
Publisher: Jossey-Bass
Published: 2013
Place of publication: San Francisco
Language: eng
Number of pages: 460
ISBN-13: 9780470931110
Subjects: Interpersonal relations; Case studies; Psychological aspects; Conflict management; Personnel management; Customer relations
Notes: Includes bibliographical references (p. 423-443) and index.
Table of contents: title: Conflict management knowledge and skills; title: Manager know thyself; title: Theory to practice : the root causes and cures of conflict; title: The power of negotiation : essential concepts and skills; title: The alternative dispute resolution process continuum; title: Preventing and resolving internal conflict; title: Causes and cures for employee turnover; title: Building successful teams and organizations; title: Conflict management in unionized environments; title: Designing disputing systems for organizations; title: Preventing and resolving external conflicts; title: Prevention and resolution of conflicts with clients, customers, and vendors; title: Case studies of organizational success through exemplary customer conflict management; title: Collaboration and conflict management between regulators and the regulated; title: Public policy decision making and collaboration; title: Designing and facilitating effective large-group processes.