From administrative to customer-oriented banking
Subtitle: re-designing strategy, organization, qualifications and training in European banks
By: Olivier Bertrand, Peter Grootings and Jan Rombouts, July 1994 ; edited by CEDEFOP.
Contributors: Grootings, Peter, 1951-; Rombouts, Jan.; European Centre for the Development of Vocational Training.
Edition: 1st edition.
Series: CEDEFOP panorama
Publisher: European Centre for the Development of Vocational Training
Published: 1995
Place of publication: Berlin
Language: eng