Volunteer management
Subtitle: mobilizing all the resources of the community
By: by Steve McCurley and Rick Lynch
Contributors: Lynch, Richard, 1944-; Johnstone Training and Consultation
Edition: 2nd ed.
Publisher: Johnstone Training and Consultation
Published: 2006
Place of publication: Kemptville, Ont
Language: eng
Number of pages: 269
ISBN-13: 9781895271379
Subjects: Voluntarism; Management; Nonprofit organizations; Personnel management; Bénévolat; Gestion; Associations sans but lucratif; Personnel; Direction
Notes: Includes bibliographical and website references: p. 215-226.
Table of contents: title: 1. An Overview of Volunteering; title: An Overview of Volunteer Activity; title: Reasons for Volunteering; title: Understanding Volunteer Motivations; title: Changing Styles of Volunteer Involvement; title: Implications of Changing Styles and Types of Volunteers; title: Some Trends in Volunteer Involvement; title: Styles of Volunteer Program Management; title: The Role of the Volunteer Program Manager; title: The Geometry of Volunteer Involvement; title: 2. Planning a High-Impact Volunteer Program; title: Creating a Mission; title: Strategic Involvement of Volunteers; title: Creating a Vision for Volunteer Involvement; title: A Case Study of Creating a Vision for Volunteers; title: Making a Vision about Volunteer Involvement a Reality; title: 3. Organizing a Volunteer Program; title: Getting Things Started; title: Fitting Together the Puzzle; title: Determining the Rationale behind Your Program; title: Staff Involvement in Program Design; title: Top Management Support; title: Organizational Climate; title: Policies and Procedures; title: Program Evaluation; title: Possible Elements within a Volunteer Program; title: Assessing Your Plan; title: 4. Creating Motivating Volunteer Positions; title: Consulting with Staff about Volunteer Positions; title: The Circle of Staff Needs; title: Designing Volunteer Positions for Results; title: Volunteer Position Descriptions; title: An Example of a Position Description; title: Negotiating and Updating; title: 5. Recruiting the Right Volunteers; title: Meeting the Needs of Potential Volunteers; title: Planning a Volunteer Recruitment Campaign; title: Recruiting for Difficult Situations; title: Recruiting for Diversity; title: Utilizing Alternate Positions Designs for Recruitment; title: Utilizing Events to Recruit Volunteers; title: Identifying Potential Recruitment Appeals; title: Putting Your Recruitment Message into Words; title: Persuasive Techniques in Delivering Recruitment Appeals; title: Beginning Your Recruitment Efforts; title: Providing a Responsive Recruitment Process; title: The Lasting Nature of Recruitment; title: 6. Matching Volunteers to Work; title: Purposes of Volunteer Interviewing; title: Basic Volunteer Interviewing; title: Matching Volunteers to Work; title: Advanced Volunteer Interviewing; title: Other Interviewing Considerations; title: Rejecting Potential Volunteers; title: Liability Concerns in Screening; title: Involving Staff in Volunteer Interviewing; title: Answering the Unasked Questions of Volunteers; title: Contracting; title: Streamlining the Intake and Matching Process; title: 7. Preparing Volunteers for Success; title: Orientation; title: Training; title: Coaching; title: Counseling; title: Establishing a Mentor System for New Volunteers; title: Training as a Volunteer Benefit; title: 8. Supervising Volunteers for Maximum Performance; title: Being a Manager of Others; title: Creating a Motivating Environment; title: Levels of Control; title: Climbing the Control Ladder; title: Establishing Checkpoints; title: A Case Study in Exercising Control; title: Managing by Asking Empowering Questions; title: Effective Delegation; title: Maintaining Communication; title: Controlling by Principles; title: Creating Values for the Volunteer Program; title: Establishing Policies; title: Reinforcing Principles; title: Setting Standards of Good Behavior.; title: 9. Supervising the Invisible Volunteer; title: Dealing with Separation; title: Creating a Sense of Bonding; title: Maintaining Communication Linkages; title: Exerting Supervisory Control; title: 10. Special Supervisory Situations; title: The Assigned Volunteer; title: The Floating Volunteer; title: Volunteers on Advisory Committees; title: Youth Volunteers; title: The Volunteer Professional; title: Groups of Volunteers; title: Event-based Volunteers; title: Senior Volunteers; title: Staff as Volunteers; title: Transitional Volunteers; title: Volunteers from the Workplace; title: Alternative Sentencing Volunteers; title: Stipended Volunteers; title: Government Benefit Volunteers; title: Management Volunteers; title: Family Volunteers; title: 11. Keeping Volunteers on Track; title: Providing On-going Evaluation and Feedback; title: Analyzing Problem Behavior Situations; title: Taking Positive Corrective Action; title: Not Becoming Part of the Problem Yourself; title: Why Good Volunteers May Choose to Do Bad Things; title: Releasing a Volunteer from Service; title: When the Volunteer is Not at Fault; title: Learning from Mistakes; title: 12. Making Volunteers Feel Appreciated; title: A Look at Volunteer Motivation; title: Retaining Volunteers; title: Critical Incidents Points in the Volunteer Life-Cycle; title: Recognizing Volunteers; title: If All Else Fails, Do Things Correctly; title: 13. Building Volunteer and Staff Relationships; title: Thinking about Volunteering from the Staff's Perspective; title: Changes in Volunteer Involvement Patterns; title: New Roles for the Volunteer Program Manager; title: Dealing with Staff Concerns; title: Using Questions to Help Staff Solve Problems; title: Dealing with Staff Resistance; title: Creating a System of Good Volunteer-Staff Relations; title: Creating Senior Management Support; title: Key Points; title: 14. A Brief Look at Volunteer Program Liability; title: Overview of Risk Management; title: Applying Risk Management to Volunteer Management; title: A Case Study of Managing Risk; title: The Bottom Line; title: 15. Mission-based Evaluation; title: Output-based Evaluation; title: Customer-based Evaluation; title: Standards-based Evaluation; title: Outcome-based Evaluation; title: 16. Enhancing the Status of the Volunteer Program; title: Ensuring Respect for Volunteers; title: Making the Case for the Volunteer Program; title: Playing a Personal Leadership Role and Wielding Power; title: The Language of Leadership; title: Being Proactive; title: Building Your Own Success; title: 17. Putting It All Together; title: Finding an Overall Approach; title: The Geometry of Volunteer Involvement; title: Positioning Yourself for the Future; title: Starting Work as a Volunteer Program Manager; title: The Golden Rule; title: Appendix One. Further Reading; title: Appendix Two. Internet Resources; title: Appendix Three. Sample Forms and Worksheets; title: Appendix Four. Sample Volunteer Policies.