No excuses
Subtitle: a business process approach to managing operational risk
By: Dennis I. Dickstein, Robert H. Flast.
Contributors: Flast, Robert H.
Publisher: Wiley
Published: 2009
Place of publication: Hoboken, N.J
Language: eng
ISBN-13: 9780470227534
Subjects: Risk management; Management; Corporate culture; Business -- Data processing -- Management
Notes: Includes index.
Table of contents: title: Surviving a series of unfortunate events; title: What is operational risk; title: What is business process management; title: Integrating process and risk frameworks : prologue; title: Aligning risk appetite with business goals; title: Determining potential risk of business processes; title: Monitoring process and risk; title: Active risk and process management; title: Integrating process and risk frameworks: epilogue; title: Role of technology; title: Role of outsourcing and offshoring; title: Role of organizations; title: Role of corporate governance; title: Changing corporate culture; title: Preventing another series of unfortunate events.