Service delivery technology center
Subtitle: best practices on e-ESM installation and configuration
By: IBM, International Technical Support Organization
Edition: 1st ed.
Series: IBM redbooks
Publisher: IBM, International Technical Support Organization
Published: 2000
Place of publication: Austin, Tex
Language: eng
Number of pages: 271
Subjects: Management information systems; Computer software; Customer services
Notes: Includes bibliographical references (p. 251-253) and index.