complaint is a gift
Subtitle: using customer feedback as a strategic tool
By: Janelle Barlow and Claus Møller.
Contributors: Møller, Claus, 1942-
Edition: 1st ed.
Publisher: Berrett-Koehler Publishers
Published: 1996
Place of publication: San Francisco
Language: eng
Number of pages: 222
Subjects: Consumer complaints; Customer services
Notes: Includes bibliographical references (p. 199-210) and index.