Breakthrough customer service
Subtitle: best practices of leaders in customer support
By: Stanley A. Brown, editor
Contributors: Brown, Stanley A., 1946-
Publisher: J. Wiley & Sons Canada
Published: 1997
Place of publication: Toronto
Language: eng
Number of pages: 434
Subjects: Customer services
Description: "Best practices organizations don't excel in only one area; no single thing distinguishes them. It's the combination of practices - enabled by technology, with a pinch of organizational culture thrown in - that together create their uniqueness, and their leading position. If you want to grow and improve your business, learn from the best practices of others. With some minor adaptation, they will work within your organization's culture, to create breakthrough customer service."--Jacket.
Notes: Includes bibliographical references (p. [421]-426) and index