Services Management
Subtitle: An Integrated Approach
Contributors: Bart Van Looy (Editor); Paul Gemmel (Editor); Roland Van Dierdonck (Editor)
Edition: 2 edition
Publisher: Financial Times Management
Published: April 2004
Language: eng
Format: Paperback
Number of pages: 555
ISBN-13: 9780273673538
Subjects: Customer services; Management of specific areas; Service industries; Leadership; Management - General; Business & Economics; Business/Economics