Disney U
Subtitle: how Disney University develops the world's most engaged, loyal, and customer-centric employees
By: Doug Lipp
Published: 2013
Language: eng
Number of pages: 222
ISBN-13: 9780071808071
Subjects: Training of; Management; Success in business; Disney University; Employees; Employee motivation; Customer relations
Notes: Includes bibliographical references and index.
Table of contents: title: Note from the author; title: Prologue; title: Pulling back the curtain : the orientation; title: Lesson 1: setting the stage for success; title: Lesson 2: capture hearts and minds; title: Lesson 3: it takes art and science; title: Lesson 4: gather facts and feelings; title: Lesson 5: be willing to change or be willing to perish; title: Lesson 6: simplify the complex; title: Lesson 7: the honeymoon will end; title: Lesson 8: keep plussing the show; title: Lesson 9: beyond orientation; title: Lesson 10: the language of success; title: Lesson 11: give back; title: Lesson 12: communicate globally; title: Lesson 13: work hard, play hard.