Wired for speech
Subtitle: how voice activates and advances the human-computer relationship
By: Clifford Nass, Scott Brave.
Contributors: Brave, Scott.
Publisher: MIT Press
Published: 2005
Place of publication: Cambridge, Mass
Language: eng
Number of pages: 296
Subjects: Automatic speech recognition; Human-computer interaction; User interfaces (Computer systems)
Description: "Wired for Speech presents new theories and experiments and applies them to critical issues concerning how people interact with technology-based voices. It considers how people respond to a female voice in e-commerce (does stereotyping matter?), how a car's voice can promote safer driving (are "happy" cars better cars?), whether synthetic voices have personality and emotion (is sounding like a person always good?), whether an automated call center should apologize when it cannot understand a spoken request ("To Err Is Interface; To Blame, Complex"), and much more.

Nass and Brave's deep understanding of both social science and design, drawn from ten years of research at Nass's Stanford laboratory, produces results that often challenge conventional wisdom and common design practices. These insights will help designers and marketers build better interfaces, scientists construct better theories, and everyone gain better understandings of the future of the machines that speak with us."--Jacket.
Notes: Includes bibliographical references and index.