Studi tentang kualitas jasa pelayanan pada lembaga perbankan di kota Ambon
Subtitle: laporan penelitian
By: oleh Rainier H. Sitaniapessy, J. Dakael, J.F. Pattiruhu
Publisher: Fakultas Ekonomi, Universitas Pattimura
Published: 2005
Place of publication: Ambon]
Language: ind
Number of pages: 40
Notes: Cover title.

"November 2005."

Includes bibliographical references (leaves 38-40).

In Indonesian, with summary in English.