Living service
Subtitle: how to deliver the service of the future today
By: Marc Silvester and Mohi Ahmed.
Contributors: Ahmed, Mohi.
Publisher: FT Prentice Hall
Published: 2008
Place of publication: Harlow, England; New York
Language: eng
Number of pages: 162
ISBN-13: 9780273715351
Subjects: Customer services; Service industries
Notes: Includes bibliographical references and index.