The civility solution
Subtitle: what to do when people are rude
By: P.M. Forni
Edition: 1st St. Martin's Griffin ed.
Publisher: St. Martin's Press
Published: 2009
Place of publication: New York
Language: eng
Number of pages: 166
ISBN-13: 9780312369644
Subjects: Etiquette; Courtesy
Notes: Includes bibliographical references (p. [161]-166).
Table of contents: title: Wisdom and skills; title: On rudeness; title: Preventing rudeness : eight rules for a civil life; title: Accepting real-life rudeness; title: How to respond to rudeness; title: Situations and solutions; title: The near and not so dear : spouses, family, and friends; title: The neighbors : noisy, nosy, and nice; title: Workplace woes; title: On the road, in the air, and aboard the train; title: The world of service; title: Digital communication.