Streel-level democracy
Subtitle: dilemmas of the individual in public services
By: Michael Lipsky
Edition: Updated ed.
Publisher: Russell Sage Foundation
Published: 2010
Place of publication: New York
Language: eng
ISBN-13: 9780871545442
Notes: Includes bibliographical references and index.
Table of contents: title: The critical role of street-level bureaucrats; title: Street-level bureaucrats as policy makers; title: The problem of resources; title: Goals and performance measures; title: Relations with clients; title: Advocacy and alienation in street-level work; title: Rationing services : limitation of access and demand; title: Rationing services : inequality in administration; title: Controlling clients and the work situation; title: The client-processing mentality; title: The assault on human services : bureaucratic control, accountability, and the fiscal crisis; title: The broader context of bureaucratic relations; title: Support for human services : notes for reform and reconstruction; title: On managing street-level bureaucracy.