Chief Customer Officer 
Subtitle: Getting Past Lip Service to Passionate Action
Publisher: Jossey-Bass
Published: March 31, 2006
Language: eng
Format: Hardcover
Number of pages: 320
ISBN-13: 9780787980948
Subjects: Customer services; Management; Customer Service; Business & Economics; Business / Economics / Finance; Business/Economics; Business & Economics / Customer Service; Customer relations; Industrial management
First sentence: For whatever hallucination-induced state I've been living in for the past twenty-five years, my entire career has been dedicated to driving the customer agenda inside highly respected corporate machines.