Human sigma
Subtitle: managing the employee-customer encounter
By: John H. Fleming, Jim Asplund.
Contributors: Asplund, Jim.
Publisher: Gallup Press
Published: 2007
Place of publication: New York
Language: eng
Number of pages: 313
ISBN-13: 9781595620163
Subjects: Customer relations.; Consumer satisfaction.; Sales management.
Notes: Includes bibliographical references (p. [289]-313).