Uncommon service
Subtitle: how to win by putting customers at the core of your business
By: Frances Frei, Anne Morriss
Contributors: Morriss, Anne
Publisher: Harvard Business Review Press
Published: 2012
Place of publication: Boston, Mass
Language: eng
Number of pages: 247
ISBN-13: 9781422133316
Subjects: Customer services; Service industries; Management; Customer relations
Table of contents: title: Truth #1: you can't be good at everything; title: Truth #2: someone has to pay for it; title: Truth #3: it's not your employees' fault; title: Truth #4: you must manage your customers; title: Now multiply it all by culture; title: Getting bigger.