Succession planning for a vital workforce in the information age
By: prepared by Myron A. Olstein ... [et al.] ; jointly sponsored by Awwa Research Foundation and Water Environment Research Foundation.
Contributors: Olstein, Myron.; AWWA Research Foundation.; Water Environment Research Foundation.
Publisher: Awwa Research Foundation : American Water Works Association
Published: 2005
Place of publication: Denver, Colo
Language: eng
Number of pages: 58
Subjects: Water utilities -- Personnel management.; Knowledge management.
Notes: CD-ROM contains appendices A-G.

Includes bibliographical references (p. 49-56).

CD-ROM requires Adobe Acrobat Reader 5.0 or higher.
Table of contents: Executive summary; 1. Introduction; 2. Demographic analysis; 3. Summary utility survey results; 4. Workforce planning; 5. Getting started; References; Abbreviations; Appendix A. Utility survey; Appendix B. Phoenix Water Service Department O&M technician skill set development and inventory; Appendix C. Water & wastewater operator DACUM; Appendix D. Knowledge management toolkit; Appendix E. Frederick County Sanitation Authority knowledge capture pilot study; Appendix F. Early workforce plan; Appendix G. Louisville Water Company workforce planning pilot.