Improving performance
Subtitle: how to manage the white space on the organization chart
By: Geary A. Rummler, Alan P. Brache.
Contributors: Brache, Alan P., 1950-
Edition: 2nd ed.
Series: The Jossey-Bass management series
Publisher: Jossey-Bass
Published: 1995
Place of publication: San Francisco, CA
Language: eng
Number of pages: 226
Subjects: Industrial productivity.; Performance.; Organizational effectiveness.
Description: Through illustrative examples from organizations including AT & T, GTE, Ford, and Motorola, the authors show how their Process Management approach can: forge a stronger link between strategy and process redesign; install a top-to-bottom measurement system that provides a foundation for continuous improvement and growth; overcome the common pitfalls in process redesign efforts; implement the significant changes that result from Process Improvement projects; and develop a customer-focused, participative, low-conflict, accountability-based culture.

Filled with updated material on performance management systems, organization design, and more, this second edition of Improving Performance offers practical guidance and an integrated framework for achieving competitive advantage by learning how to manage organizations, processes, and jobs effectively. With multiple charts, checklists, hands-on tools, and case studies, Rummler and Brache document how they have implemented this Performance Improvement and Management methodology in over 250 successful projects with clients such as Hewlett-Packard, 3M, Shell Oil, and Citibank.
Notes: Includes bibliographical references (p. 219-221) and index.