Answering the ultimate question
Subtitle: how Net Promoter can transform your business
By: Richard Owen, Laura L. Brooks.
Contributors: Brooks, Laura L., 1963-
Publisher: Jossey-Bass
Published: 2009
Place of publication: San Francisco
Language: eng
Number of pages: 304
ISBN-13: 9780470260692
Subjects: Customer relations; Customer loyalty; Consumer satisfaction; Success in business
Notes: Includes bibliographical references and index.