Your ultimate guide to questioning & listening Key skills to become a phenomenal communicator
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788740308655
Table of contents: title: Sisältö; title: Introduction; title: What is questioning?; title: What can questions do?; title: Gain knowledge; title: Promote and expand thinking; title: Clarify; title: Probe; title: Guide; title: Intimidate; title: Attack; title: Why do we ask questions?; title: Active listening; title: Why don’t we hear what is being said?; title: Active listening exercise; title: Body language; title: Head; title: The face; title: Hands; title: Eyes; title: Mouth; title: Arms; title: General posture; title: Introduction to question types; title: Closed questions; title: Tag questions (sometime known as tail questions); title: Open questions; title: Imaginative questions; title: Funnel questions; title: Probing questions; title: Recall & process questions; title: Socratic Questions; title: Conceptual clarification questions; title: Probing assumptions; title: Probing rationale, reason and evidence; title: Probing implications and consequences; title: Questioning viewpoints and perspectives; title: Questions about the question; title: Leading questions; title: Loaded questions; title: Rhetorical questions; title: Empathetic or emotional questions; title: Common Responses to questions; title: direct & honest; title: a lie; title: out of context; title: partial answer; title: avoidance; title: stalling; title: distortion; title: refusal; title: Summary; title: Supplementary information; title: Emotional intelligence; title: Top ten ways to establish rapport; title: Top ten most asked interview questions; title: Top ten questions to change your life