SLM solutions
Subtitle: a buyer's guide : the professional's resource for service level management
By: Rick Sturm, Lisa Erickson-Harris, MaryAnne Winniford.
Contributors: Erickson-Harris, Lisa.; Winniford, MaryAnne.
Edition: 3rd ed.
Publisher: Enterprise Management Associates
Published: 2004
Place of publication: Boulder, CO
Language: eng
Number of pages: 344
Subjects: Information technology -- Management; Business enterprises -- Computer networks -- Management; Service-level agreements; Business enterprises -- Computer networks -- Directories
Genres: Directories.