The pocket guide to the Baldrige Award criteria
By: Mark Graham Brown
Edition: 15th ed.
Publisher: CRC Press
Published: 2009
Place of publication: Boca Raton, FL
Language: eng
Format: [electronic resource] /
Number of pages: 57
ISBN-13: 9781441624031; 9781439814239
Subjects: Industrial efficiency; Total quality management; Job satisfaction; Customer services; Quality Control; Awards; BUSINESS & ECONOMICS; Evaluation; Organizational effectiveness; Malcolm Baldridge National Quality Award; Total Quality Management
Notes: Title from PDF title page (viewed Nov. 12, 2009).

Includes bibliographical references (p. 56).