Best practices of the top one to one web sites
By: Jonathan Brookner ... [et al.].
Contributors: Peppers & Rogers Group
Publisher: Peppers + Rogers Group
Published: 2000
Place of publication: Stamford, CT?]
Language: eng
Number of pages: 234
Subjects: Web sites; Case studies; Electronic commerce; Computer network resources; Relationship marketing; Customer services
Other titles: Best practices of the top 1 to 1 web sites; One to one online
Notes: "August 2000, Version 2.1."

The ten industries studied are: Entertainment, Apparel/Accessories, Auto manufacturers and service sites, Department stores/Online mega-malls, Drugstores/Vitamins, Financial services, Gifting, Home and garden, Office supplies, and Travel.