Customer-responsivemanagement
Subtitle: the flexible advantage
By: Frank W. Davis, Karl B. Manrodt.
Contributors: Manrodt, Karl B., 1957-
Series: The Blackwell Business dimensions in total quality series
Publisher: Blackwell Business
Published: 1996
Place of publication: Oxford
Language: eng
Number of pages: 416
Subjects: Customer services -- Management.; Consumer satisfaction.; Total quality management.
Notes: Includes bibliographic references and index.