A peer review process for developing service quality
Subtitle: a process for enabling a staff group to evaluate and improve the service which they provide, and to devise a system to give themselves routine feedback about their performance.
Contributors: Gwent County Forum.; Brunel Institute of Organisation and Social Studies.
Edition: Draft 3.
Publisher: s.n.]
Published: 1988
Place of publication: [s.l
Language: eng
Number of pages: 88
Notes: "Project developed jointly with BIOSS at Brunel University and Gwent County Forum" - Preface.