The arts of criticism-- giving and taking
Contributors: Lebedun, Jean, 1943-; Kantola Productions (Firm)
Publisher: Kantola Productions
Published: 1996
Place of publication: Mill Valley, CA
Language: eng
Format: Videorecording
Number of pages: 21
Subjects: Criticism, Personal.; Communication in personnel management.; Employees -- Rating of.; Interpersonal relations.; Behavior modification -- Programmed instruction.; Defensiveness (Psychology).; Avoidance (Psychology).
Description: The program uses dramatized supervisor-employee discussions to demonstrate how to give criticism effectively by avoiding the personal aspects and focussing on goals and areas of agreement and how to avoid the usual fight or flight reactions when receiving criticism.
Notes: Study guide authored by Jean Lebedun.
Table of contents: value: Part 1. The art of giving criticism; value: Part 2. The art of taking criticism.