Empowering service excellence
Subtitle: beyond the quick fix
By: Conrad Lashley.
Series: Cassell services management
Publisher: Cassell; Orion Publishing Group, Limited
Published: 1997
Place of publication: London; Herndon, VA
Language: eng
Number of pages: 208
Subjects: Service industries -- Management.; Service industries -- Quality control.; Customer services -- Management.
Notes: Includes bibliographical references (p. 199-206) and index.