Reinventing Your Contact Center
Subtitle: A Manager's Guide to Successful Multi-Channel CRM
Edition: 1 edition
Publisher: Prentice Hall
Published: April 7, 2006
Language: eng
Format: Paperback
Number of pages: 272
ISBN-13: 9780131837898
Subjects: Customer services; Management & management techniques; Marketing - Telemarketing; Business / Economics / Finance; Business & Economics; Textbooks; Business/Economics; Customer Service; Business & Economics / Customer Service; Call centers; Customer relations; Management