Managing Service Quality (Series on Quality Management in Services)
Contributors: Paul Kunst (Editor); Jos Lemmink (Editor)
Edition: Volume III edition
Publisher: Sage Publications Ltd
Published: June 28, 1997
Language: eng
Format: Hardcover
Number of pages: 208
ISBN-13: 9781853963629
Subjects: Customer services; Management & management techniques; Production & quality control management; Service industries; Service Industries Management; Business & Economics; Business / Economics / Finance; Business/Economics; Total Quality Management; Quality Control; Business & Economics / Marketing / General; Management - General
First sentence: In the services literature, a distinction has been drawn between core and peripheral aspects of the service product.