The design of everyday things
By: Donald A. Norman.
Edition: 1st Basic paperback.
Publisher: Basic Books
Published: 2002
Place of publication: New York
Language: eng
Number of pages: 257
Subjects: Design, Industrial -- Psychological aspects; Human engineering
Description: First, businesses discovered quality as a key competitive edge; next came service. This title reveals how smart design is the next competitive frontier. 'The Design of Everyday Things' is a primer on how and why some products satisfy customers while others only frustrate them.
Notes: Includes bibliographical references and index.
Reprint. Originally published: The psychology of everyday things. New York : Basic Books, c1988.
"With a new introduction by the author"-- cover.
Table of contents: title: Preface to the 2002 Edition
pagenum: vii; title: Preface
pagenum: xvii; label: One
title: The Psychopathology of Everyday Things
pagenum: 1; label: Two
title: The Psychology of Everyday Actions
pagenum: 34; label: Three
title: Knowledge in the Head and in the World
pagenum: 54; label: Four
title: Knowing What to Do
pagenum: 81; label: Five
title: To Err Is Human
pagenum: 105; label: Six
title: The Design Challenge
pagenum: 141; label: Seven
title: User-Centered Design
pagenum: 187; title: Notes
pagenum: 219; title: Suggested Readings
pagenum: 237; title: References
pagenum: 241; title: Index
pagenum: 249