Coaching Skills for Managers
Publisher: Bookboon
Published: 2013
ISBN-13: 9788740306347
Table of contents: title: Sisältö; title: Introduction; title: So what’s the difference between coaching and managing someone?; title: Building Rapport and Listening; title: What is rapport?; title: Becoming a good listener; title: Time and Place; title: How long should a coaching session last?; title: How many coaching sessions will someone need?; title: Where is the best place to meet?; title: Agreeing the ‘contract’; title: Why are we here?; title: How to set the agenda; title: The Wheel of Work; title: The GROW Model; title: Asking questions; title: Why do we ask questions?; title: Good questions are open and simple; title: Wouldn’t it be easier simply to tell people what to do?; title: It’s not what you say, it’s the way that you say it; title: What if I don’t know what questions to ask?; title: Questions to avoid; title: Exercise; title: Challenging assumptions; title: So, how would I challenge my coachee?; title: Cognitive Dissonance; title: Challenging actions; title: Questions that may challenge beliefs and actions; title: Planning the next steps; title: Dealing with obstacles; title: Procrastination; title: Perfectionism; title: Exercise; title: Giving and receiving feedback; title: What is feedback?; title: When should I give feedback to my coachee?; title: What not to say; title: What to do if your feedback gets a negative response; title: Asking for feedback on your coaching session; title: Self-Assessment; title: Useful sources of information; title: Coaching Courses; title: Books; title: About the Author