Administration Skills
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788740301113
Table of contents: title: Content; title: 1. Administration Skills; title: 1.1. The Supervisor’s job; title: 1.2. Who is a Supervisor?; title: 1.3. Managing Resources; title: 1.4. Administrative Effectiveness; title: 1.5. Development Cycle; title: 1.6. The Upgraded Role of the Supervisor; title: 1.7. Supervisory Functions or Activities; title: 1.8. Planning; title: 1.9. Organizing; title: 1.10. Directing; title: 1.11. Controlling; title: 1.12. Supervisory Responsibilities; title: 1.13. Supervisory Skills; title: 1.14. Ten Key Qualities for Administrators; title: 2. Effective Communication Skills; title: 2.1. Transmitting your message; title: 2.2. What is meant by communication?; title: 2.3. Why do we need to communicate?; title: 2.4. Effective communication skills; title: 2.5. Choosing Paper on Spoken Word; title: 2.6. Barriers to Communication; title: 3. Understanding Behaviour; title: 3.1. Passive Behaviour; title: 3.2. Aggressive Behaviour; title: 3.3. Assertive Behaviour; title: 3.4. Comfort Zones; title: 3.5. Getting to WIN/WIN; title: 3.6. Assertiveness Building Blocks; title: 3.7. Human Hypothesis; title: 4. Leadership; title: 4.1. Meaning of Leadership; title: 4.2. Approaches to Leadership; title: 4.3. Task, Team and Individual Functions; title: 4.4. Interaction needs within the group; title: 4.5. Functions and responsibilities of leadership; title: 4.6. Styles of Leadership; title: 4.7. Path-Goal Theory; title: 4.8. Situational Leadership Model; title: 4.9. Team Building; title: 4.10. Characteristics of High Performance Teams; title: 4.11. Attributes of High Performance Teams; title: 5. Effective Decision Making; title: 5.1. Features; title: 5.2. Scope; title: 5.3. Purpose; title: 5.4. Types; title: 5.5. Process; title: 5.6. Effective decision making; title: 6. Time Management; title: 6.1. How do you manage time?; title: 7. Managing Stress; title: 7.1. What is stress?; title: 7.2. Recognizing Stress; title: 7.3. Coping with stress; title: 8. References; title: 9. About the Author