Service Quality Management in Hospitality, Tourism, and Leisure
Contributors: Jay Kandampully (Editor); Connie Mok (Editor); Beverley A. Sparks (Editor)
Publisher: Haworth Hospitality Press
Published: January 2001
Language: eng
Format: Paperback
Number of pages: 339
ISBN-13: 9780789011411
Subjects: Hospitality industry; Management & management techniques; Business / Economics / Finance; Business & Economics; Tourism; Business/Economics; Management; Industries - Hospitality, Travel & Tourism; General; Leisure industry
First sentence: In recent years, increasing attention has been paid to the management and marketing of tourism, hospitality, and leisure, which have been widely recognized as very important sectors of the service economy.