Support systems
Subtitle: promises made, promises kept
By: by Benson P. Shapiro, Rowland T. Moriarty, Jr
Contributors: Moriarty, Rowland T., joint author
Series: Working paper / Division of Research, Graduate School of Business Administration, Harvard University -- HBS 83-78; Working paper (Harvard University. Graduate School of Business Administration. Division of Research) -- HBS 83-78
Publisher: Division of Research, Graduate School of Business Administration, Harvard University
Published: 1983
Place of publication: Boston, Mass. (Soldiers Field, Boston 02163)
Language: eng
Number of pages: 63
Subjects: Marketing; Management; Sales management; Customer services
Notes: "May, 1983."