IM and SMS reference services for libraries
By: Amanda Bielskas, Kathleen M. Dreyer
Contributors: Dreyer, Kathleen M., 1972-
Series: The tech set -- #19
Publisher: ALA TechSource, an imprint of the American Library Association
Published: 2012
Place of publication: Chicago
Language: eng
ISBN-13: 9781555707828
Subjects: Electronic reference services (Libraries); Mobile communication systems; Library applications; Instant messaging; Text messages (Telephone systems)
Notes: Includes bibliographical references and index.
Table of contents: title: Introduction; title: Types of solutions available; title: Planning; title: Social mechanics; title: Implementation; title: Marketing; title: Best practices; title: Metrics; title: Developing trends.