Service operations management
Subtitle: improving service delivery
By: Robert Johnston, Graham Clark, and Michael Shulver
Contributors: Clark, Graham, 1949-; Shulver, Michael
Edition: 4th ed.
Publisher: Pearson
Published: 2012
Place of publication: Harlow, England
Language: eng
ISBN-13: 9780273740483
Subjects: Service industries; Management
Notes: Includes bibliographical references and index.