Service Strategy
Subtitle: Management Moves For Customer Results
Edition: 2nd edition
Publisher: Financial Times/Prentice Hall
Published: September 10, 2004
Language: eng
Format: Hardcover
Number of pages: 205
ISBN-13: 9780273675839
Subjects: Business strategy; Business & Economics; Business / Economics / Finance; Business/Economics; Customer Service; Business & Investing; General; Consumer satisfaction; Customer relations; Customer services; Management