Synchroservice!
Subtitle: the innovative way to build a dynasty of customers
By: Richard J. Schonberger, Edward M. Knod, Jr.
Publisher: Irwin; Irwin Professional Publishing
Published: 1994
Place of publication: Burr Ridge, Ill
Language: eng
Number of pages: 279
Subjects: Customer services.; Total quality management.
Notes: Includes bibliographical references (p. 263-267) and index.