Tradition vs innovation
Subtitle: a study to assess the impact on patient perception of planned and validated operational and mangement change in relation to the delivery of two markedly different service delivery methods within a surgical outpatients department
By: Peter E. Kennedy.
Contributors: Thames Valley University. School of Management.
Published: 1996
Language: eng
Notes: Thesis (M.Sc. Operations Management) - Thames Valley University, School of Management, 1996.