Marketing Management Support Systems
Subtitle: Principles, Tools, and Implementation
By: by Berend Wierenga, Gerrit Bruggen
Contributors: Bruggen, Gerrit
Series: International Series in Quantitative Marketing -- 10; International series in quantitative marketing -- 10.
Publisher: Springer US
Published: 2000
Place of publication: Boston, MA
Language: eng
Format: [electronic resource] :
Number of pages: 341
ISBN-13: 9781461370765; 9781461545958
Subjects: Marketing; Economics; Data structures (Computer science); Management information systems
Description: Marketing management support systems are designed to make marketing managers more effective decision makers in this electronic era. Developments in information technology have caused a marketing data explosion, but have also provided a powerful set of tools that can transform this data into applicable marketing knowledge. Consequently, companies are making major investments in such marketing decision aids. This book is the first comprehensive, systematic textbook on marketing management support systems. The basic issue is the question of how to determine the most effective type of support for a given marketing decision maker in a particular decision situation. The book takes a demand-oriented approach. Decision aids for marketing managers can only be effective if they match with the thinking and reasoning process of the decision makers who use them. Consequently, the important questions addressed in this book are: how do marketing managers make decisions; how can marketing management support systems help to overcome several (cognitive) limitations of human decision makers; and what is the most appropriate type of management support system for assisting the problem-solving methods employed by a marketing decision-maker?
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