Information technology-enabled global customer service
By: [edited by] Tapio Reponen
Contributors: Reponen, Tapio
Publisher: Idea Group Pub.
Published: 2003
Place of publication: Hershey
Language: eng
Number of pages: 288
Subjects: Customer services -- Technological innovations -- Management; International business enterprises -- Communication systems -- Management; Electronic commerce; Internet; Intranets (Computer networks); Information technology -- Management; Information resources management
Notes: Includes bibliographical references and index