Skip and scan--cleaning up telephone interfaces
By: Paul Resnick, Robert A. Virsi.
Contributors: Virsi, Robert A.
Series: SS -- WP# 3398-92; CCS TR -- #129; Working paper (Sloan School of Management) -- 3398.; CCSTR -- #129.
Publisher: Alfred P. Sloan School of Management, Massachusetts Institute of Technology
Published: 1992
Place of publication: Cambridge, Mass
Language: eng