Becoming a customer-focused organization
By: Craig Cochran ; foreword by Michael Coles, afterword by Danny Helmly.
Publisher: Paton Press
Published: 2006
Place of publication: Chico, CA
Language: eng
Subjects: Customer relations.
Table of contents: title: The customer focus inventory; title: Leadership drives customer focus; title: The process matrix; title: Lean processes and customer focus; title: Fundamentals of effective customer feedback; title: Developing a customer survey; title: The truth about customer complaints; title: Training to drive customer focus; title: Getting to know your customers; title: Innovation management.