Delivering Profitable Value 
Subtitle: A Revolutionary Framework to Accelerate Growth, Generate Wealth, and Rediscover the Heart of Business
Edition: 1 edition
Publisher: Basic Books
Published: January 1, 1998
Language: eng
Format: Paperback
Number of pages: 340
ISBN-13: 9780738201627
Subjects: Customer Service; Development - Business Development; Management - General; Business & Economics / Customer Service; Business & Economics-Development - Business Development; Business & Economics-Management - General; Customer relations; Customer services; Business / Economics / Finance
First sentence: DPV, although based in part on numerous existing ideas, in its totality is relatively new.