Skilled interpersonal communication
Subtitle: research, theory, and practice
By: by Owen Hargie and David Dickson.
Contributors: Dickson, David, 1950-
Edition: [Rev. and updated ed.].
Publisher: Routledge
Published: 2003
Place of publication: London
Language: eng
Number of pages: 560
Subjects: Interpersonal communication.
Notes: Includes bibliographical references and index.
Table of contents: title: Introduction : the importance of interpersonal skills; title: Interpersonal communication : a skill-based model; title: Nonverbal communication; title: Rewarding and reinforcing; title: Questioning; title: Reflecting; title: Listening; title: Explaining; title: Self-disclosure; title: Set induction and closure; title: Assertiveness; title: Influence and persuasion; title: Negotiating; title: Groups and group interaction; title: Concluding comments.