Reference and information services in the 21st century
Subtitle: an introduction
By: Kay Ann Cassell and Uma Hiremath.
Contributors: Hiremath, Uma.
Edition: 2nd ed.
Publisher: Neal-Schuman Publishers
Published: 2009
Place of publication: New York
Language: eng
ISBN-13: 9781555706722
Subjects: Reference services (Libraries); Electronic reference services (Libraries); Reference books -- Bibliography; Electronic reference sources -- Directories
Genres: Bibliography; Directories
Notes: Includes bibliographical references and indexes.
Table of contents: title: Introducing reference and information service; title: Determining the question : in-person, telephone, and virtual reference interviews; title: Finding the answer : basic search techniques; title: Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources; title: Answering questions about anything and everything : encyclopedias; title: Answering questions that require handy facts : ready reference sources; title: Answering questions about words : dictionaries; title: Answering questions about events and issues, past and present : indexes and full-text databases; title: Answering questions about health, law, and business : special guidelines and sources; title: Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides; title: Answering questions about the lives of people : biographical information sources; title: Answering questions about governments : government information sources; title: When and how to use the Internet as a reference tool; title: Reader's advisory work; title: Reference work with children and young adults; title: Information literacy in the reference department; title: Selecting and evaluating reference material; title: Managing reference departments; title: Assessing and improving reference services; title: Reference 2.0; title: The future of information service.