Service
Subtitle: the new competitive edge : an American Management Association research report
By: analysis and commentary by John Humble.
Contributors: Humble, John William.; American Management Association.
Series: AMA research reports
Publisher: The Association
Published: 1991
Place of publication: New York, N.Y
Language: eng
Subjects: Customer services -- Public opinion -- Cross-cultural studies.; Executives -- Attitudes -- Cross-cultural studies.; Public opinion -- United States.; Public opinion -- Europe.; Public opinion -- Japan.
Genres: Cross-cultural studies.
Notes: Chiefly tables.