When America does it right
Subtitle: case studies in service quality
By: Jay W. Spechler ; updated with a new chapter by Dr. Spechler.
Publisher: Industrial Engineering and Management Press
Published: 1991
Place of publication: Norcross, Ga
Language: eng
Number of pages: 606
Subjects: Customer services -- United States -- Case studies; Quality assurance -- United States -- Case studies
Notes: Includes bibliographical references and index.