Measuring ITSM
Subtitle: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives
Publisher: Trafford; Trafford Publishing
Published: Dec 04, 2013
Format: paperback
Number of pages: 196
ISBN-13: 9781490719450
Notes: Source title: Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives