The reference encounter
Subtitle: interpersonal communication in the academic library
By: Marie L. Radford.
Series: ACRL publications in librarianship ;; no. 52
Publisher: Association of College and Research Libraries
Published: 1999
Place of publication: Chicago
Language: eng
Number of pages: 242
Subjects: Academic libraries -- Reference services -- United States.; Communication in library science -- United States.
Notes: Includes bibliographical references (p. 205-217) and index.