Toxic people
Subtitle: decontaminate difficult people at work without using weapons or duct tape
By: Marsha Petrie Sue.
Publisher: John Wiley & Sons
Published: 2007
Place of publication: Hoboken, N.J
Language: eng
ISBN-13: 9780470147689
Subjects: Conflict management; Interpersonal relations; Interpersonal conflict
Table of contents: title: A hair in your biscuit; title: Doesn't work well with others; title: The steamrollers; title: The zipper lip; title: The back stabber; title: The know-it-all; title: The needy weenie; title: The whine and cheeser; title: Planning for toxic spills; title: Plotting toxic clean up; title: Listen up!; title: Control the uncontrollable; title: Toxic customer service; title: Mental looting; title: Toxic infections; title: Ruffled feathers; title: On a personal note; title: Survivor.