Customer satisfaction, focus on the customer
Subtitle: Second Congress on Customer Satisfaction, May 17-20, 1992, Lake Buena Vista, Florida.
Series: Worth repeating series; Proceedings series / American Marketing Association; Proceedings series (American Marketing Association)
Publisher: American Marketing Association; Amer Marketing Assn
Published: 1992
Place of publication: Chicago, Ill
Language: eng
Number of pages: 215
Subjects: Consumer satisfaction -- United States -- Congresses.