Establishing a virtual reference service
Subtitle: VRD training manual, LSSI's VRD (Virtual Reference Desk) software, service policies and guidelines, design and content of screens
By: Anne Grodzins Lipow, Steve Coffman
Contributors: Coffman, Steve
Publisher: Library Solutions Press
Published: 2001
Place of publication: Berkeley, CA
Language: eng
Subjects: Electronic reference services (Libraries) -- Handbooks, manuals, etc
Genres: Handbooks, manuals, etc
Other titles: Virtual reference service
Notes: Looseleaf

Includes bibliographical references and index