Service Quality Management in Hospitality, Tourism, and Leisure
Contributors: Jay Kandampully (Editor); Connie Mok (Editor); Beverley A. Sparks (Editor)
Publisher: Haworth Press; Routledge
Published: January 15, 2001
Language: eng
Format: Hardcover
Number of pages: 339
ISBN-13: 9780789007261
Subjects: Quality Assurance (QA) & Total Quality Management (TQM); Subjects & Themes - Travel - General; General; Business / Economics / Finance; Business & Economics; Management; Business/Economics; Leisure industry; Hospitality industry; Entrepreneurship; Tourism; Industries - Hospitality, Travel & Tourism
First sentence: In recent years, increasing attention has been paid to the management and marketing of tourism, hospitality, and leisure, which have been widely recognized as very important sectors of the service economy.