Salesforce CRM
Subtitle: the definitive admin handbook
By: Paul Goodey
Edition: Third edition.
Published: 2015
Language: eng
Number of pages: 453
ISBN-13: 9781784397562
Subjects: Customer relations; Relationship marketing; Salesforce (Online service); Data processing; Management information systems
Notes: Includes index.

"Successfully administer Salesforce CRM and Salesforce mobile implementations with best practices and real-world scenarios."--Cover.
Table of contents: title: Organization administration; title: User management in Salesforce CRM; title: Configuration in Salesforce CRM; title: Data management; title: Data analytics with reports and dashboards; title: Implementing business processes in Salesforce CRM; title: Salesforce CRM functions; title: Extending Salesforce CRM; title: Best practices for enhancing productivity; title: Mobile administration.