Total quality service
Subtitle: a simplified approach to using the Baldrige Award criteria
By: Sheila Kessler.
Publisher: ASQC Quality Press; Irwin Professional Publishing
Published: 1995
Place of publication: Milwaukee, Wis
Language: eng
Number of pages: 161
Subjects: Total quality management -- United States.; Malcolm Baldrige National Quality Award.
Notes: Includes bibliographical references (p. 137-141) and index.