Experience Management
Subtitle: Foundations, Development Methodology, and Internet-Based Applications (Lecture Notes in Computer Science)
Edition: 1 edition
Publisher: Springer
Published: October 3, 2002
Language: eng
Format: Paperback
Number of pages: 393
ISBN-13: 9783540441915
Subjects: Applications of Computing; Business & Management; General Theory of Computing; Management & management techniques; Knowledge-Based Computing; Computers; Problem solving; Management; Business / Economics / Finance; Textbooks; Knowledge management; Computer Books: General; Internet; General; Artificial Intelligence - General; Information Management; Computers / Artificial Intelligence; Computer Science; Artificial intelligence; Computer programs
First sentence: In this book we systematically explore methods for experience management through intelligent Internet-based applications.
Description: This book deals with experience management in the context of real-world applicability and realistic applications. A particular focus is given by the requirements that arise in complex problem solving and by the fact that modern experience management must be implemented as Internet-based applications. Concrete application areas that are discussed in this book are electronic commerce, diagnosis of complex technical equipment, and electronic design reuse. This book explores how experience management can be supported by information technology, especially by techniques that stem from knowledge-based systems, case-based reasoning, machine learning, and process modeling. It surveys different methods in a unified terminology and investigates them with respect to application requirements. Further, the process of application development and maintenance is highlighted, pointing out successful practically proven ways for obtaining and operating experience management applications.