Working with difficult people
By: William Lundin, Kathleen Lundin, and Michael S. Dobson.
Contributors: Lundin, Kathleen, 1935-; Dobson, Michael Singer.
Edition: 2nd ed.
Publisher: AMACOM
Published: 2009
Place of publication: New York
Language: eng
ISBN-13: 9780814401682
Subjects: Conflict management -- Case studies; Interpersonal relations -- Case studies; Interpersonal conflict -- Case studies
Genres: Case studies.
Notes: Includes index.
Table of contents: title: How difficult are you?; title: Stop, look, and listen; title: Maximizing your power; title: It's not (always) personal, it's (often) business; title: Planning your strategy; title: Working with difficult superiors; title: Working with difficult subordinates; title: Corporate culture and difficult people; title: Mean and angry; title: Suspicious; title: Pessimists; title: Cynics; title: Shy and quiet; title: How do I love me?; title: Extreme competitiveness; title: Overcontrolling; title: It takes two to make a toady; title: Lessons: handling all kinds of difficult people.