Hospitality and food best and worst
Subtitle: how to succeed in the food and hotel business
By: Maximillien de Lafayette
Contributors: American Hospitality Institute
Edition: 2nd ed.
Publisher: American Hospitality Institute
Published: 2007
Place of publication: New York
Language: eng
Number of pages: 400
ISBN-13: 9781434819697
Subjects: Hospitality industry; Management; Hotel management; Restaurant management; Accueil (Tourisme); Gestion; Hôtels; Restaurants
Description: A practical guide, (part text-book, part critical exploration) to the best and worst in food, beverage service, and hospitality business. Authoritative, informative and so much fun. In-depth analyses of the success in hospitality, leadership, the making of the perfect general manager, and the tyrant bosses. Academic in nature, but full of anecdotes, the bizarre and the humor of the world of hospitality.
Notes: Includes bibliographical references.
Table of contents: title: Probing quality in hospitality; title: Quality inspection; title: Hospitality quality standards; title: The in-house talent search; title: The step by step guide to excellent guest service; title: Basic tables set-up; title: Restaurant floor manager responsiblities and duties; title: Wait staff; title: Self assessment; title: Ten things that bad managers do; title: Ten things VPs never say; title: Battling against a bad boss; title: What makes a boss a bully; title: The fear syndrome; title: On complaints; title: Hospitality leadership; title: Learn from the pros; title: Five tips to improve hotel customer service with user generated reviews; title: Profiling your target growth accounts; title: Reading consumers' minds: Next generation market ... Intelligence and targeted advertising; title: Sales management-The buck stops here; title: The new face and trends in modern hospitality; title: Food; title: World's best food shops; title: The world's best food markets; title: The 8 best islands for food; title: The world's healthiest foods; title: The best food for runners; title: The world's most dangerous food; title: World's most outrageous room service dishes; title: Food, nutrition, calories, fat statistics; title: The new list of the world's best wine; title: World's best cities, leisure-travel, hotels, spas; title: Top 50 hotel companies; title: The world's largest hotels companies; title: Hotels corporate 300; title: US hotel performance data; title: International hotel performance data; title: Big deals of 2007; title: Hot openings 2008; title: World's best casinos; title: World hoteliers awards; title: World's top 15 destination spas; title: Hospitality statistics; title: Tourism and leisure; title: Hospitlaity humor; title: Hospitality glossary and terminology; title: Culinary glossary and terminology; title: American hospitality institute.