Successful service operations management
By: Richard Metters, Kathryn King-Metters, Madeleine Pullman.
Contributors: King-Metters, Kathryn, 1949-; Pullman, Madeleine, 1957-
Publisher: South-Western
Published: 2003
Place of publication: Mason, Ohio
Language: eng
Number of pages: 374
Subjects: Customer services -- Management.; Customer services -- Management -- Case studies.
Genres: Case studies.
Notes: CD-ROM in pocket at back of book.

Includes bibliographical references and index.