Communication and control processes in the delivery of service quality
By: by Valarie A. Zeithaml, Leonard L. Berry and A. Parasuraman
Contributors: Berry, Leonard L., 1942-; Parasuraman, A.
Series: Working paper / Marketing Science Institute; Report (Marketing Science Institute) -- no. 87-100; Report (Marketing Science Institute)
Publisher: Marketing Science Institute
Published: 1987
Place of publication: Cambridge, Mass
Language: eng
Number of pages: 31
Copyright date: 1987
Subjects: Quality assurance
Notes: Bibliography: p. 26-29.