Pursuit of quality in higher education
Subtitle: case studies in total quality management
By: Deborah J. Teeter, G. Gregory Lozier, editors.
Contributors: Teeter, Deborah J.; Lozier, G. Gregory.
Series: Jossey-Bass higher and adult education series; New directions for institutional research -- no. 78, Summer 1993; New directions for institutional research -- no. 78.
Publisher: Jossey-Bass
Published: 1993
Place of publication: San Francisco
Language: eng
Number of pages: 143
Subjects: Universities and colleges -- United States -- Administration -- Case studies; Total quality management -- United States -- Case studies
Genres: Case studies.
Notes: Includes bibliographical references and index.
Table of contents: title: Six foundations of total quality management -- G. Gregory Lozier, Deborah H. Teeter; title: Classism and quality -- Robert L. Carothers, Mary Lou Sevigny; title: Samford University's quality story -- John W. Harris; title: Building on external quality assessment to achieve continuous improvement -- Hans A. Acherman, Liesbeth A.A.M. van Welie, Carla T. M. Laan; title: Total quality management in the classroom : a personal odyssey -- J. Keith Ord; title: Improvements in introductory physics courses -- P.E. Sokol; title: Bringing a nursing program back to life -- Marian K. Baur; title: Revitalization of library service -- Jean Thomason; title: Realizing financial savings through total quality management -- Karen Archambault Miselis; title: Teamwork improves office climate -- Susan K. Winck; title: Total quality management is total at Fox Valley Technical College -- Carol R. Tyler; title: Hoshin planning applies total quality management to the planning process -- Mary Ann Heverly, Jerome S. Parker -- The; title: role of the facilitator on total quality management teams -- William L. Eakin; title: Using focus groups to clarify customer needs -- May M. Sapp, M. Lewis Temares; title: Using total quality management tools to improve organizational wellness -- Sharon Koberna, Pam Walter; title: Simplifying a process with flowcharts -- JoAnn M. Williams; title: Documenting total quality management projects -- Pam Walter; title: On your mark, get set, go! -- Robert S. Winter -- The; title: role of the quality manager -- Nancy Lee Howard; title: When is a problem not a problem? -- Pam Walter; title: Total quality management in word and deed -- Robert A. Yanckello, Thomas B. Flaherty -- A; title: quality initiative postponed -- Jeffrey D. Liebman; title: Confluence between standard operating paradigms and total quality management -- Valerie J. Broughton -- The; title: challenge : overcoming the pitfalls-- G. Gregory Lozier, Deborah H. Teeter.