Kẻ thành công phải biết lắng nghe
By: Mark Goulston ; Kim Diệu dịch
Contributors: Kim Diệu; Amacom
Series: Bộ sách công cụ chinh phục khách hàng; Bộ sách công cụ chinh phục khách hàng
Publisher: NXB Lao động - xã hội; Alphabooks
Published: 2011
Place of publication: Hà Nội
Language: vie
Number of pages: 383
Subjects: Interpersonal communication; Business communication
Work titles: Just listen
Description: The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades.
Notes: "AMACOM American Management Association"--Cover.

Translation of: Just listen : discover the secret to getting through to absolutely anyone.