Complaint Management
Subtitle: The Heart of CRM
Edition: 1 edition
Publisher: South-Western Educational Pub; Thompson/South-Western
Published: February 28, 2005
Language: eng
Format: Hardcover
Number of pages: 320
ISBN-13: 9780324202649
Subjects: Customer services; Organizational theory & behaviour; Business & Economics; Business / Economics / Finance; Textbooks; Business/Economics; Customer Service; Marketing - General; Business & Economics / Marketing / General; Consumer complaints; Customer relations; Management
First sentence: Everyone in business hates complaints.