Total quality management
Subtitle: strategies for surviving & thriving in the 1990s : September 11, 1993
By: University of Washington School of Law.
Contributors: Cerjan, Martin.; University of Washington. School of Law.
Publisher: Washington Law School Foundation, Continuing Legal Education
Published: 1993
Place of publication: [Seattle, Wash.]
Language: eng
Subjects: Law offices -- Washington (State); Total quality management.
Notes: Includes bibliographical references.
Table of contents: value: Effective client audits / Stewart M. Landefeld; value: Flexibility for success; value: alternative billing strategies / Richard C. Reed; value: Total quality management; value: ethical issues in the new philosophies of billing and service / Thomas R. Andrews; value: Why improving morale fattens your bottom line / Scott Hunter; value: Litigation risk analysis / Marc B. Victor; value: Corporate client focus; value: closing document sets / Bruce D. Garrison, Richard M. Dorado; value: Total client service management; value: what is it? How does it work in the law firm? / Gabe Pall; value: A status report on total quality management / James K. Neill, Jr.; value: Cycle mapping /Timothy R. Osborn; value: Developing the quality law practice; value: TQM in the corporate law department / Gary L. Ikeda; value: The use of CQI to rationalize the delivery of legal services / Mitchell J. Olejko; value: Total quality management; value: a bibliography / compiled by Martin Cerjan.