Make difficult people disappear
Subtitle: how to deal with stressful behavior and eliminate conflict
By: Monica Wofford
Publisher: Wiley
Published: 2012
Place of publication: Hoboken, N.J
Language: eng
ISBN-13: 9781118273807
Subjects: Problem employees; Supervision of employees; Stress management; BUSINESS & ECONOMICS / Management
Description: "Save your organization by building the skills to deal with difficult people We all have to work with people we can't stand to be around. Our challenge is to find creative ways to handle these difficult people. In the fable Make Difficult People Disappear, the skills and strategic plan needed to change your mindset are told through a clear, concise story. By first understanding the four main personality types in the workplace, Commander, Organizer, Relater, and Entertainer, readers can then devise effective strategies for diffusing unproductive and damaging behavior.This book serves to change the mindset and behavior of people who deal with difficulty on a regular basis.  Wofford describes how through understanding our behavior differences and natural reactions to stress, that utilizing a plan based on these differences the difficulty simply seems to disappear  Advises everyone from frustrated executives to entrepreneurs tired of dealing with difficult people who suck the life out of their organizations  Complete with a step-by-step action plan, Make Difficult People Disappear serves to replenish your confidence and build skills in leading those who until now you didn't know how to manage and felt there was no choice but to continue to deal with or ignore"--
Table of contents: title: Machine generated contents note: Introduction Chapter 1: BRIBES...in the Form of Sprinkles? Chapter 2: SHIFTS...in Your Expectations Chapter 3: LABELS... that Actually Make Sense Chapter 4: MAPS...Showing Where Others Can Go Before Being Told Chapter 5: PRAISE... without Pom-Poms, Unless that's What They Need Chapter 6: CLUES... that You can Finally Hear Chapter 7: HOPE... in What Others Intend Despite What They Do Chapter 8: WHEELS... of Motion Not Attached to a Bus Chapter 9: HABITS... that Help You Be You and Let Them be Them Conclusion Appendix: CORE Snapshot Author's Note on Sources Acknowledgements About the Author.