Improving Naval Aviation Maintenance Quality Management processes at the Organizational Maintenance Level
Subtitle: the influences of the Internationl Standards Organization (ISO) 9000 quality management system on the Naval Aviation Maintenance Program (NAMP)
By: Christopher J. G. Couch, Duane L. Decker
Publisher: Naval Postgraduate School; Available from National Technical Information Service
Published: 1999
Place of publication: Monterey, Calif; Springfield, Va
Language: eng
Number of pages: 232
Description: This thesis examines the similarities and differences between the Naval Aviation Maintenance Program (NAMP) and International Standards Organization (ISO) 9000 quality management systems (QMS), discusses the difference in quality management discipline under ISO 9000 and under the NAMP, and describes what must be changed in the aviation organizational maintenance sections of the NAMP to make them consistent with the ISO 9000 QMS. The NAMP is Naval aviation's overall guiding document that outlines command, administrative, and management relationships, and assigns maintenance policy and procedure responsibilities to the respective individuals for management ISO 9000 is a series of international standards establishing requirements and guidelines for maintaining an organization's quality system. An overview is provided of quality management (QM) procedures, policies, tools, and audits; the NAMP Quality Management System (QMS); the ISO 9000 QMS; and QMS implementation procedures. Next, process maps are described for QM documentation, policies, and procedures under both the NAMP and ISO 9000. Each is compared and contrasted. Then, QM training under the NAMP and ISO 9000 is described, and advantages and disadvantages of each are listed. ISO 9000 QMS implementation issues and performance metrics are discussed. Finally, recommended changes to NAMP QM procedures, processes, and policies are provided.
Notes: "June 1999".

Thesis advisor(s): Jane N. Feitler, Donald Eaton, Jeffrey R. Cuskey.

Thesis (M.S. in Management) Naval Postgraduate School, June 1999.

Includes bibliographical references (p. 227-229).

Approved for public release; distribution unlimited.

Also avaliable online.

Mode of access: World Wide Web.

System requirements: Adobe Acrobat reader.

US Navy (USN) author.

dk/dk cc:9116 9/13/99