The reference assessment manual
By: compiled and edited by the Evaluation of Reference and Adult Services Committee, Management and Operation of Public Services Section, Reference and Adult Services Division (RASD), American Library Association.
Contributors: American Library Association. Evaluation of Reference and Adult Services Committee.
Publisher: Pierian Press
Published: 1995
Place of publication: Ann Arbor, Mich
Language: eng
Number of pages: 372
Subjects: Reference services (Libraries) -- United States -- Evaluation.; Library Services.; Library Services -- bibliography.; Program Evaluation.; Program Evaluation -- bibliography.
Notes: Includes bibliographical references and indexes.
System requirement of computer disk: WordPerfect 5.1 for DOS.
Table of contents: title: Preface; title: Overview; title: Users and questions; title: Material resources; title: Human resources; title: Reference process; title: Results; title: Annotated bibliography; title: Summaries of instruments.