Customer-satisfaction audit
Subtitle: a management perspective
By: by Richard N. Lemieux, David A. Richards, Rollin R. Ross.
Contributors: Richards, David A.; Ross, Rollin R.; Institute of Internal Auditors.
Series: IIA monograph series
Publisher: Institute of Internal Auditors
Published: 1985
Place of publication: Altamonte Springs, Fla
Language: eng
Number of pages: 61
Subjects: Auditing, Internal.
Notes: Bibliography: p. 57-58.