Service excellence
Subtitle: the customer relations strategy for health care
By: Wendy Leebov.
Publisher: American Hospital Pub.
Published: 1988
Place of publication: Chicago, Ill
Language: eng
Number of pages: 332
Subjects: Hospitals -- Public relations; Hospital and community; Customer relations; Consumer Satisfaction; Marketing of Health Services; Professional-Patient Relations
Notes: Bibliography: p. 331-332.