Profiles of academic library reference services management
By: by Christy Zlatos
Publisher: Primary Research Group Inc.
Published: 2018
Place of publication: New York, New York
Language: eng
Number of pages: 55
ISBN-13: 9781574405392
Subjects: Academic libraries; Reference services; Information services
Description: The 55-page study profiles the development and management of reference services at seven American institutions of higher education : the University of Arizona, Bowling Green State University, California State University--Fresno, Florida Atlantic University, the University of Idaho, Kaplan University and Princeton University. The study looks at a broad range of issues including but not limited to : the development of special services for international students and distance learning students, the integration of reference services with info technology assistance, tutoring and other student services, the presentation and orientation of the reference and circulation desks, the appropriate use of student labor and other staffing and labor use issues, the development of "personal librarian programs" and other customization strategies, the proper uses of reference statistics, the integration of virtual and on-site reference services and the marketing of reference services. Other issues discussed in the report include : relationship building with student "customer" : use of surveying and focus groups to assess the quality of the student reference experience ; collaboration with library subject specialists ; staff training and dealing with a plethora of reference librarian retirements ; and much more.
Notes: Place of publication from publisher's website.

Includes bibliographical references.
Table of contents: title: 1. University of Arizona; title: Nature of the reference service; title: International students frequent the reference desk; title: Tracking of reference and other library services transactions; title: Summary and future plans; title: 2. Bowling Green State University; title: Description of Bowling Green State University; title: Nature of the reference service; title: Maximizing employee assets; title: The role of reference transactions statistics; title: Importance of teaching in academic reference services; title: Using students as employees in chat reference services; title: Summary and future plans; title: Bibliography; title: 3. California State University; title: Fresno; title: Description of Fresno State; title: Nature of the reference service; title: Making space for campus tech help desk in the library and combining the reference & circulation desks; title: Using statistics for better reference and overall library services; title: Paramount importance of the reference interview; title: Reference staff training; title: Relationship of reference services to other library services; title: Summary and future plans; title: 4. Florida Atlantic University; title: Description of Florida Atlantic University; title: Nature of the reference service; title: Understanding faculty, students, and their needs is key; title: Librarianship at a Navitas International Recruiting Program campus; title: Regular library-environmental scans; title: Summary and future plans; title: Bibliography; title: 5. University of Idaho; title: Description of the University of Idaho; title: Nature of the reference service; title: Reference service roles and staffing; title: Reference statistics and learning outcomes; title: Service tailored for millennials and generation z's; title: Summary and future plans; title: Bibliography; title: 6. Kaplan University; title: Description of Kaplan University; title: Nature of the reference service; title: Best reference communication modes in a largely online environment; title: Lean, flat, and remotely connected support; title: Promoting open educational resources (OERs) and library subscriptions - Summary and future plans; title: 7. Princeton University; title: Description of Princeton University; title: Nature of Princeton University reference service; title: Librarian is IN; title: New personal librarian program; title: Library collaboration with Princeton writing seminars; title: Summar and future plans.