The trusted advisor
By: David H. Maister, Charles H. Green, Robert M. Galford
Contributors: Green, Charles H., 1950-; Galford, Robert M., 1952-
Publisher: Touchstone
Published: 2001
Place of publication: New York
Language: eng
Number of pages: 240
ISBN-13: 9780743212342
Description: "Maister, Green, and Galford enrich our understanding of trust - yet they have also written a practical book. Using their model of "The Trust Equation," they dissect the rational and emotional components of trustworthiness. They detail five distinct steps you must take to create a trust-based relationship. Each step - engage, listen, frame, envision, and commit - is described in distinct chapters.

The book is peppered with pragmatic "top ten" lists aimed at improving advisors' effectiveness that can be put to use instantly. It also includes a trust self-diagnostic in the appendix." "This book will be welcomed by the inexperienced advisor and the most seasoned expert alike."--BOOK JACKET.
Notes: Includes bibliographical references (p. 225-227) and index.