Achieving service productivity
Subtitle: lessons from the best in the world
By: edited by Erik Hörnell & Per Hjelm in association with Linsey J. Caton.
Contributors: Hörnell, Erik, 1943-; Hjelm, Per.; Caton, Linsey J.
Publisher: Financial Times/Pitman Pub.
Published: 1991
Place of publication: London
Language: eng
Number of pages: 292
Subjects: Service industries -- Management -- Case studies.; Service industries -- Labor productivity -- Case studies.
Notes: Includes bibliographical references (p. 279-280) and index.