Understanding customer needs
Subtitle: software QFD and the voice of the customer
By: by Bijay K. Jayaswal, Peter C. Patton, with Richard E. Zultner.
Contributors: Patton, Peter C.; Zultner, Richard E.; Jayaswal, Bijay K., 1949-
Series: Short cut; Safari Books Online
Publisher: Prentice Hall
Published: 2007
Place of publication: Upper Saddle River, N.J
Language: eng
Format: Electronic resource
ISBN-13: 9780132351348
Subjects: Computer software -- Development; Computer software -- Quality control; Quality function deployment
Other titles: The design for trustworthy software compilation
Notes: "This article is an adaptation of chapter 11 from the book Design for trustworthy software by Bijay K. Jayaswal and Peter C. Patton (0-13-187250-8, Prentice Hall)" --Cover.

Electronic reproduction. Boston, Mass. : Safari Books Online 2006. Mode of access: World Wide Web. Available to subscribing institutions.