Tongue fu! at school
Subtitle: 30 ways to get along better with teachers, principals, students, and parents
By: Sam Horn ; [foreword by Don Cameron]
Edition: 1st Taylor Trade Pub. ed
Publisher: Taylor Trade Pub.; Distributed by National Book Network
Published: 2004
Place of publication: Lanham; [s.l.]
Language: eng
Number of pages: 244
Subjects: Interaction analysis in education; Communication in education; Conflict management
Notes: "A Scarecrow Educaiton Book."
Table of contents: title: Connect (vs. cancel) what's been said; title: Coach (vs. criticize) performance; title: Turn orders into requests; title: Put yourself on the same side; title: Turn apathy into empathy; title: Pre-empt "problems"; title: Avoid extremes; title: Take the "not's out of your communication; title: Fast-forward through frustration; title: Clear up complaints by taking the AAA train; title: Listen up!; title: Use fun fu! to handle hassles with humor; title: Focus on solutions, not fault; title: Make people feel heard, not hassled; title: Don't know what to say? Say this; title: Graciously exit no-win disputes; title: Use tongue glue!; title: Approach with an open mind; title: Don't take control, share control; title: Lay down the laws; title: Tactfully terminate monologues; title: Diplomatically say "no"; title: Choose your battles so you act wisely, not rashly; title: Use the five principles of ethical persuasion; title: Hold people accountable for inappropriate behavior; title: Break free from bullies; title: Act confident even when you don't feel confident; title: Maintain a positive perspective; title: Choose to act and influence with integrity; title: Turn intentions into actions