Delivering Satisfaction and Service Quality
Subtitle: A Customer-Based Approach for Libraries
Publisher: American Library Association
Published: November 2000
Language: eng
Format: Paperback
Number of pages: 181
ISBN-13: 9780838907894
Subjects: Library, archive & information management; Reference services (Libraries); Library & Information Science; Library Management; Reference And Information Services; United States; Language Arts & Disciplines; Reference; Language; Customer Service; Teaching Methods & Materials - Library Skills; Business & Economics; Consumer satisfaction; Customer services; Management