Customer centered growth
Subtitle: five proven strategies for building competitive advantage
By: Richard Whiteley and Diane Hessan.
Contributors: Hessan, Diane.
Publisher: Century
Published: 1996
Place of publication: London
Language: eng
Number of pages: 320
Subjects: Customer services.; Industrial management.; Management.
Notes: Published by arrangement with Addison-Wesley, USA.

Includes bibliographical references (p301-304) and index.