Service in the airlines
Subtitle: customer or competition oriented?
By: Henrik Malver
Series: Research report (Stokholms universitet. Företagsekonomiska institutionen) -- no. 1998:6; Research report (Stockholms universitet. Företagsekonomiska institutionen) -- no. 1998:6
Publisher: Bjorn Tryck; All-Duplo
Published: 1998
Place of publication: Stockholm
Language: eng
Number of pages: 299
Subjects: Airlines; Customer services; Management; Case studies; Corporate culture
Notes: Thesis (Ph. D.)--Stockholm University, School of Business, 1998.

Includes bibliographical references (p. 256-290) and index.