Cool It!
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788740302295
Table of contents: title: Content; title: 1. Introduction; title: 2. Anger Management - An Overview; title: 3. The Theory Of Conflict In The Workplace; title: 4. Conflict Categories; title: 5. The Theory of Violence and Aggression; title: 6. Strategies For Managing Conflict And Reducing Aggression; title: 7. Verbal And Non-Verbal Behaviour; title: 8. Basic Negotiation Skills; title: 9. Mediation; title: 10. Individual Skills For Conflict Management; title: 11. How To Handle Difficult People With Listening And Influencing Skills; title: 12. Conflict Resolution – Specific Additional Skills; title: 13. Conflict Reduction Planning; title: 14. Difficult Personality Types; title: 15. Effective Anger And Conflict Management; title: 16. Book List; title: 17. Continue Where This Toolkit Leaves Off!