Trying hard is not good enough
Subtitle: how to produce measurable improvements for customers and communities
By: Mark Friedman
Publisher: Trafford
Published: 2005
Place of publication: Victoria, BC
Language: eng
Number of pages: 179
ISBN-13: 9781412063975
Subjects: Management; Human services; Organizational effectiveness; Evaluation research (Social action programs)
Notes: Includes bibliographical references (p. 173-175) and index.