How to develope powerful telephone skills
Subtitle: five 20-minute self-study sessions that build the skills you need to succeed, featuring built-in learning reinforcement tools, case studies, personal productivity exercises, customized action plan, individualized skill assessments.
Contributors: Dartnell Corporation.
Series: A Dartnell high-performance skill builder
Publisher: Dartnell Corporation; Dartnell Corp
Published: 1997
Place of publication: Chicago
Language: eng
Number of pages: 83
Subjects: Telephone in business -- Handbooks, manuals, etc.