Delay, deny, defend
Subtitle: why insurance companies don't pay claims and what you can do about it
By: Jay M. Feinman
Publisher: Portfolio
Published: 2010
Place of publication: New York
Language: eng
Number of pages: 248
ISBN-13: 9781591843153
Notes: Includes bibliographical references (p. 229-239) and index.
Table of contents: title: How insurance works; title: How insurance doesn't work; title: Moral hazard, the bottom line, and the origins of delay, deny, defend; title: McKinsey redefines the game : claims as a profit center; title: Mr. Incredible goes to work : the new, systematic claims process; title: Lawyers, claimants, and into the MIST : segmenting automobile claims; title: "Insurance company rules" for auto claims; title: The risk of "all risks" homeowners insurance; title: Hurricane Katrina and other insurance catastrophes; title: Insurance fraud and other frauds; title: How consumers can respond to delay, deny, defend; title: How to stop delay, deny, defend.