The Nordstrom Way
Subtitle: The Inside Story of America's # 1 Customer Service Company
Publisher: John Wiley & Sons
Published: July 1997
Language: eng
Number of pages: 256
ISBN-13: 9780471191711
First sentence: A couple of dozen well-groomed and neatly dressed men and women are seated behind a horseshoe configuration of gray tables in a downtown Seattle office building near the Pike Place Market.