Mastering patient flow
Subtitle: using lean thinking to improve your practice operations
By: by Elizabeth Woodcock.
Contributors: Medical Group Management Association.
Edition: 3rd ed.
Publisher: Medical Group Management Association
Published: 2007
Place of publication: Englewood, CO
Language: eng
ISBN-13: 9781568292830
Subjects: Medicine -- Practice; Medical appointments and schedules; Medicine -- Practice -- Finance; Practice Management, Medical -- organization & administration; Appointments and Schedules; Efficiency, Organizational
Description: "Mastering Patient Flow, 3rd edition will help medical practices manage patient flow to improve operations to create and sustain patient value. Use this book to get up to speed on the fundamentals of managing medical practice operations or as a reference to revisit many familiar concepts from a new perspective"--Provided by publisher.
Notes: Includes bibliographical references and index.
Table of contents: title: The lean-thinking revolution; title: The physician's time; title: Telephones; title: Scheduling; title: Patient access; title: Reception services; title: Waiting; title: The patient encounter; title: Prescriptions; title: Managing test results; title: Practice services; title: Technology; title: Fundamental financials; title: The patient-centered practice of the future(TM).