The vested outsourcing manual
By: by Kate Vitasek with Jacqui Crawford, Jeanette Nyden, and Katherine Kawamoto
Publisher: Palgrave Macmillan
Published: 2011
Place of publication: New York
Language: eng
Number of pages: 395
ISBN-13: 9780230112681
Subjects: Contracting out
Description: "In this must have guide for creating and implementing successful outsourcing processes and partnerships, Kate Vitasek drives the principles of Vested Outsourcing beyond theory and research into implementation and practice. Vitasek maps 10 critical elements that all companies must include in any agreement between a company and their supplier to the University of Tennessee's Five Rules of Vested Outsourcing. From shared-vision, desired outcomes to win-win and long-term success the manual will help managers build an a agreement vested in each other's success in three parts: Part 1, Laying the Foundation, provides an overview of Vested Outsourcing and the Five Rules , the importance of a flexible framework and working collaboratively. Part 2, Playing by the Rules walks the managers through the actual design of a Vested Outsourcing Agreement. It includes in-depth overviews of each of the 10 elements that should be included in your agreement. Part 3 is the heart of the handbook, Getting to We, the essence of a vested business agreement"--
Table of contents: title: Machine generated contents note:; title: Introduction Part 1: Laying the Foundation * Chapter 1: Review of Vested Outsourcing 5 Rules * Chapter 2: Creating a System that has a flexible framework * Chapter 3: WIIFWe / Creating a Shared Vision (Game Theory) Part 2: Creating a Process by the Rules * Rule 1: Outcome-Based vs. Transaction-Based Business Model * Chapter 4: Intent (includes the need for transparency, psychology/Bern) * Rule 2: Focus on the WHAT, not the HOW * Chapter 5: Statement of Objectives (suppliers write PWS, dynamic) * Rule 3: Clearly Defined and Measurable Desired Outcomes * Chapter 6: KPIs/Metrics (Performance Mgmt, Continuous Improvement, Dashboard) * Rule 4: Pricing Model with Incentives to Optimize Cost/Service Tradeoffs * Chapter 7: Matching Matching * Chapter 8: Incentives * Chapter 9: Continuous Alignment * Rule 5: Insight vs Oversight Governance Structure * Chapter 10: Relationship Management Framework (Layers, reverse bow tie) * Chapter 11: Change Management / Agility * Chapter 12: Transformation Management Process (problems, innovation) * Chapter 13: Exit Management, People Changes * Chapter 14: Other (IP, etc) Part 3 Getting to WE * Chapter 15: Collaboration, not Negotiation (how to think beyond negotiations) * Chapter 16: Writing the Contracts (T's and C's fall out when you go through and address each of the 12 commandments. These become your contract. Importance of plain language vs. legal ease) Conclusion * Appendix.