From policy to performance
Subtitle: implementing service quality improvements in public sector organizations
By: Tim Plumptre and Donald Hall.
Contributors: Hall, Donald.; Canadian Centre for Management Development.
Publisher: Canadian Centre for Management Development
Published: 1993
Place of publication: Ottawa
Language: eng
Number of pages: 53
Subjects: Civil service reform -- Canada; Public administration -- Canada; Customer services -- Canada; Quality control -- Canada
Notes: October 1993.

Includes bibliographical references.