Human resources management in the hospitality industry
By: David K. Hayes, Jack D. Ninemeier
Contributors: Ninemeier, Jack D., author
Edition: Second edition.
Publisher: John Wiley & Sons, Inc.
Published: 2015
Place of publication: Hoboken, NJ
Language: eng
Number of pages: 320
ISBN-13: 9781119030850; 9781118988503
Subjects: Hospitality industry; Personnel management; BUSINESS & ECONOMICS / Industries / Hospitality, Travel & Tourism
Description: "Today's hospitality professional must be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. Hospitality managers now need to be familiar with rising labor costs, increasing competition for quality staff, changing employees' attitudes, evolving guest expectations and a proliferation of new laws that impact human resources policies and activities. "--
Notes: Includes bibliographical references and index.
Table of contents: title: Machine generated contents note:  One: Introduction to Human Resources in the Hospitality Industry Two: The Legal Environment of Human Resources Management Three: Human Resources Management: Policies and Procedures Four: Employee On-Boarding: Recruitment and Selection Five: Employee On-Boarding: Orientation and Induction Six: Planning Training Programs Seven: Delivering and Evaluating Training Programs Eight: Compensation Programs Nine: Performance Management and Appraisal Ten: Employee Health and Safety Eleven: Critical Issues in Human Resources Management Twelve: Human Resources in Evolving Hospitality Organizations .