Step-by-step problem solving
Subtitle: a practical guide to ensure problems get (and stay) solved
By: Richard Y. Chang and P. Keith Kelly.
Contributors: Kelly, P. Keith.
Series: Quality improvement series
Publisher: Kogan Page
Published: 1995
Place of publication: London
Language: eng
Number of pages: 106
Notes: First published in 1993 by Richard Chang Associates, Inc., USA.

Includes photocopiable pages.