The War for Talent
Publisher: Harvard Business School Press
Published: October 2001
Language: eng
Format: Hardcover
Number of pages: 200
ISBN-13: 9781578514595
Subjects: Personnel & human resources management; Personnel management; Employee retention; Business / Economics / Finance; Business & Economics; Leadership; Business/Economics; Human Resources & Personnel Management; Entrepreneurship; Employee motivation; Executive ability
First sentence: "In 1997, we at McKinsey &amp; Company coined the term the war for talent and soon realized we had named a phenomenon that many people had been experiencing but had not fully articulated."
Description: "Fewer than half of today's employees believe that their companies deserve their loyalty. Web-empowered customers now defect more easily and more quickly than ever. Has loyalty become an outdated notion in today's marketplace?".

"Fred Reichheld, author of the bestselling book The Loyalty Effect, argues that loyalty is still the fuel that drives financial success - even, and perhaps especially, in today's volatile, high-speed economy - but that most organizations are running on empty. Why? Because leaders too often confuse profits with purpose, taking the low road to short-term gains at the expense of employees, customers, and ultimately, investors.

In a business environment that thrives on networks of mutually beneficial relationships, says Reichheld, it is the ability to build strong bonds of loyalty - not short-term profits - that has become the "acid test" of leadership.".

"Based on extensive research into companies from online start-ups to established institutions - including Harley-Davidson, Enterprise Rent-A-Car, Cisco Systems, Dell Computer, Intuit, and more - Reichheld reveals six bedrock principles of loyalty upon which leaders build enduring enterprises."--BOOK JACKET.