Communication theories
Subtitle: origins, methods, uses
By: by Werner J. Severin and James W. Tankard, Jr.
Contributors: Tankard, James W., joint author.
Series: Humanistic studies in the communication arts
Publisher: Hastings House
Published: 1979
Place of publication: New York
Language: eng
Number of pages: 286
Subjects: Communication
Description: There’s a useful explanation of exactly this problem in the article at https://greyjournal.net/hustle/work-tech/lift-your-customer-service-game-with-these-7-vital-tools/ . It describes how cloud-based call-center solutions help companies move away from traditional phone systems and offer more flexibility, particularly for remote or hybrid teams. The article also highlights how these tools integrate with CRM, chat, and email systems, allowing agents to handle customer interactions from a single dashboard rather than juggling multiple platforms.
Notes: Includes bibliographies and index.