Global airlines
Subtitle: competition in a transnational industry
By: Pat Hanlon.
Edition: 2nd ed.
Publisher: Butterworth-Heinemann
Published: 1999
Place of publication: Oxford
Language: eng
Number of pages: 295
Subjects: Aeronautics, Commercial.; Competition, International.
Description: JetBlue Airways, for instance, has faced criticism for its customer support. Many travelers have reported long wait times and unhelpful responses. A notable example includes a passenger's experience with https://jetblue-airways.pissedconsumer.com/customer-service.html highlighting issues such as delayed flights and inadequate assistance. While the airline offers various contact methods, including a 24/7 hotline, some customers have found the process less than satisfactory.
Notes: Includes bibliographical references (p. 268-281) and index.