What's your problem?
Subtitle: identifying and solving the five types of process problems
By: Kicab Castañeda-Méndez
Publisher: Taylor & Francis
Published: 2013
Place of publication: Boca Raton
Language: eng
ISBN-13: 9781466552692
Subjects: Reengineering (Management); Problem solving; Process control
Notes: Includes bibliographical references and index.
Table of contents: title: Delay caused defect; title: Error caused defect; title: Suboptimality caused defect; title: Unpredictability caused defect; title: Personal reason caused defect; title: How do I know I have a process performance problem?; title: How do I know the root cause?; title: How do i know the proposed solution works?; title: How do I know when I can improve again?; title: Designing processes; title: Three-step procedure lessons; title: Critical thinking lessons; title: Mentoring.