Cases in hospitality management
Subtitle: a critical incident approach
By: by Timothy R. Hinkin.
Edition: 2nd ed.
Publisher: John Wiley & Sons
Published: 2006
Place of publication: Hoboken, N.J
Language: eng
Number of pages: 157
Subjects: Hospitality industry -- United States -- Management -- Case studies.
Genres: Case studies.
Table of contents: title: Ethics; title: Training and development; title: Reward systems; title: Communication; title: Policies; title: Group dynamics; title: Technology; title: Process analysis; title: Service exemplars; title: Service recovery.