Organisational change and retail finance
Subtitle: an ethnographic perspective
By: Richard Harper, Dave Randall, and Mark Rouncefield.
Contributors: Randall, Dave.; Rouncefield, Mark.
Series: Routledge international studies in money and banking -- 8
Publisher: Routledge
Published: 2000
Place of publication: London; New York
Language: eng
Number of pages: 183
Subjects: Bank management.; Bank management -- Great Britain.
Description: "This volume provides a detailed examination of the recent changes in retail finance from sociological, anthropological, management science and technology and organisation perspectives. It reports on the use of sociological ethnography to guide these changes, both in terms of helping to better understand and redraw work processes and through providing a more accurate and flexible understanding of the role played by technology. The authors place the reported research in context by contrasting it with those approaches more commonly associated with change, including business process engineering, participative design and soft system methodologies.

The book explains the benefits of ethnography, as well as the potential it has in helping achieve more desirable change in all organisations, financial services included." "Organisational Change and Retail Finance will be of interest to all international researchers concerned with organisational and technological change, as well as managers of organisational development. It will also interest advanced students in sociology, anthropology, management science and organisational studies."--Jacket.
Notes: Includes bibliographical references (p. [165]-178) and index.