Managing service operations
Subtitle: lessons from the service and the manufacturing sectors -- papers from the 4rd [sic] International Conference of the European Operations Management Association, Barcelona 15-18 June, 1997
By: editied by Jaume Ribera, M[superscript]a Julia Prats
Contributors: Ribera, Jaume, 1953-; Moreno, Maria Julia Prats; Universidad de Navarra. Instituto de Estudios Superiores de la Empresa
Publisher: IESE -- University of Navarra
Published: 1997
Place of publication: Barcelona
Language: eng
Number of pages: 621
ISBN-13: 9788486851293
Subjects: Service industries; Congresses; Management; Manufacturing industries
Other titles: 4th International Conference of the European Operations Management Association
Notes: Includes bibliographical references.
Table of contents: title: Transportation and logistics; title: Technology management; title: Performance measures and benchmarking; title: Banking and insurance; title: SME issues; title: Supply chain sourcing and outsourcing; title: Manufacturing and services interface; title: Education and professional services; title: Health and hospitality management; title: Operations improvement : quality and productivity; title: Service design; title: Environmental issues, green manufacturing; title: Country and international studies; title: Manufacturing issues; title: Competitive and strategic issues.