Surrounded by geniuses
Subtitle: unlocking the brilliance in your organization and your people
By: Alan S. Gregerman.
Publisher: Sourcebooks
Published: 2007
Place of publication: Naperville, Il
Language: eng
ISBN-13: 9781402209109
Subjects: Success in business -- United States; Customer services -- United States; Organizational effectiveness; Public relations -- United States; Leadership -- United States
Table of contents: title: White people swimming slowly. How the slowest swimmers in the world came to dominate the world of swimming, and why you don't have to be brilliant to do brilliant things; title: The quest for compelling value. Why you have to reinvent the game if you want to win; title: Genius in chains. Why traditional approaches to strategy, nnovation, and marketing no longer make any sense and what to do about it; title: Curiosity as competitive advantage. Why our innate gift for curiosity is the only real weapon in the battle to remain relevant and how to rediscover it; and why geography matters, and why a thirteenth-century traveler might be the most important business thinker of the twenty-first century; title: The power of a promise. What if we could make and deliver on a promise that really mattered? A journey back in time to meet Leon Leonwood Bean, a man with bad feet, a reasonable idea, and a powerful promise; title: The magic of a conversation. What if we could create more meaningful conversations? A journey through the neighborhood with a nine-year-old Girl Scout, a box of cookies, and the magic of a recurring conversation; title: The wonder of a performance. What if we could create a performance filled with wonder and possibilities? A journey under a tent where the concept of a circus has been reinvented by Cirque Du Soleil; title: Your wish is my command. What if we could solve practically any request no matter how difficult? A journey to the lobby of the Ritz-Carlton on Central Park, one of the world's finest hotels, and a day in the life of a world-class concierge; title: When every second counts. What if we could really deliver compelling value 24/7? A journey to University of Maryland Shock Trauma Center, one of the world's best, where crucial lifesaving decisions are all part of a day's work; title: Fastest. What if we could be the fastest at the times when it really mattered? A journey to the harsh savanna of Africa to visit the cheetah, for whom speed is everything when you're not the biggest or baddest cat around; title: When nothing is everything. What if the little things really mattered and we could do all of them right all the time? a journey onto the set of Seinfeld, one of the most successful shows in television history, where life's everyday problems are a cause for celebration; title: It is rocket science. What if we believed that failure was not an option? A journey to the world of Lockheed Martin rocket scientists where each NASA mission demands perfection; title: No smile, no gain. What if we could make customers healthier? A journey to a Friskis & Svettis exercise class on the North Sea, where the focus is on having fun mentally and physically; title: Spider sense. What if we could anticipate customers' needs? A journey into the life of one of the most human superheroes, Spider-Man, to rediscover the amazing power that we all possess; title: Unlocking the genius within. How to find the brilliance in ourselves; title: Bringing genius to scale. How to create an organization that nurtures the genius in all of its people; title: The essential work of leaders. How to become a compelling leader in the brave new world of customer and business success.