The call center handbook
By: [by Keith Dawson].
Edition: 4th ed.
Publisher: CMP Books; Distributed to the book trade in the U.S. and Canada by Publishers Group West
Published: 2001
Place of publication: Gilroy, CA; Berkeley, CA
Language: eng
Number of pages: 382
Subjects: Call centers -- Management.; Customer services -- Management.; Management information systems.
Other titles: Complete guide to starting, running, and improving your call center