Achieving patient (aka customer) experience excellence
Subtitle: lessons from a successful cultural transformation in a hospital
By: authors, Rhonda Dishongh ... [et al.].
Publisher: CRC Press
Published: 2014
Place of publication: Boca Raton, FL
Language: eng
Number of pages: 117
ISBN-13: 9781466583085
Subjects: Hospital-Patient Relations; Organizational Case Studies; Cultural Competency; Personal Narratives; Patient Satisfaction
Notes: Includes index.

"A Productivity Press book."