The lean communications provider
Subtitle: surviving the shakeout through service management exellence
By: Elizabeth K. Adams, Keith J. Willetts.
Contributors: Willetts, Keith J.
Publisher: McGraw-Hill
Published: 1996
Place of publication: New York
Language: eng
Number of pages: 252
Subjects: Telecommunication -- Management.; Telecommunication -- Customer services.; Telecommunication -- Deregulation.; Organizational effectiveness.
Notes: Includes bibliographical references and index.