Auditing your customer service
Subtitle: the foundation for success
By: John Leppard and Liz Molyneux.
Contributors: Molyneux, Liz, 1954-
Series: Marketing for managers
Publisher: Routledge
Published: 1994
Place of publication: London; New York
Language: eng
Number of pages: 132
Subjects: Customer services -- Management.; Auditing.
Notes: Includes bibliographical references (p. 130-[131]) and index.
Simultaneously published in the USA and Canada.