Purchasing and materials management's role in total quality management and customer satisfaction
By: by Joseph R. Carter and Ram Narasimhan.
Contributors: Narasimhan, Ram.; Center for Advanced Purchasing Studies (Tempe, Ariz.)
Publisher: Center for Advanced Purchasing Studies
Published: 1993
Place of publication: Tempe, Ariz
Language: eng
Number of pages: 87
Subjects: Total quality management.; Purchasing.; Materials management.; Consumer satisfaction.; Factor analysis.
Notes: Includes bibliographical references.