Positively outrageous service
By: T. Scott Gross.
Publisher: Warner Books
Published: 1991
Place of publication: New York
Language: eng
Number of pages: 236
Subjects: Customer services
Notes: "The ultimate antidote for today's tough times: how to surprise and astound your customers and win them for life"--Cover.
Originally published: New York : MasterMedia Ltd., 1991.