Call centres
By: editor: Joanna Reeves.
Contributors: Reeves, Joanna.; Proudfoot Consulting (Europe) Ltd.; Confederation of British Industry.
Series: Business guide
Publisher: Caspian
Published: 2000
Place of publication: London
Language: eng
Number of pages: 80
Subjects: Call centers -- Great Britain.
Notes: On cover: Proudfoot Consulting, CBI.