Managing risk in communication encounters at work
By: Vincent R. Waldron, Jeffrey W. Kassing.
Contributors: Kassing, Jeffrey W.
Publisher: SAGE Publications
Published: 2010
Place of publication: Thousand Oaks
Language: eng
ISBN-13: 9781412966672
Subjects: Communication in organizations; Interpersonal communication; Business communication; Risk -- Sociological aspects; Conflict management
Notes: Includes bibliographical references and index.
Table of contents: title: Introduction : a theoretical model for managing workplace risk; title: Delivering and seeking feedback; title: Managing emotion; title: Resisting bullying and harassment; title: Negotiating workplace relationships; title: Monitoring organization romance; title: Dealing with difference; title: Expressing dissent; title: Proposing new ideas; title: Responding to difficult team members; title: Conclusion : risk and next generation challenges.