The cross-fertilisation of customer service and information technology
By: by Christine T. Domegan.
Contributors: University College Dublin. Centre for Quality & Services Management.
Series: Working paper -- no.95-1
Publisher: University College Dublin (Centre for Quality & Services Management)
Published: 1995
Place of publication: Dublin
Language: eng
Number of pages: 20
Subjects: Customer services.; Information technology.
Notes: Includes bibliographical references (p18-20).