Customer Satisfaction Measurement Simplified: A Step-by-Step Guide for ISO 9001:2000 Certification
Edition: 1st edition
Publisher: ASQ Quality Press
Published: June 15, 2001
Language: eng
Format: Hardcover
Number of pages: 200
ISBN-13: 9780873895002
Subjects: Science/Mathematics; Quality Control; Entrepreneurship; Technology; Business / Economics / Finance; Statistical methods; Questionnaires; Engineering - General; Consumer satisfaction; Handbooks, manuals, etc; ISO 9000 Series Standards