Service operations
Subtitle: the design and delivery of effective service operations : a selection of papers from the eighth annual conference of the Operations Management Association UK, Warwick Business School, UK, 25-26 May 1993
By: edited by R Johnston, N D C Slack.
Contributors: Johnston, R. 1953-; Slack, Nigel.
Publisher: Operations Management Association UK
Published: 1993
Place of publication: [U.K.]
Language: eng