Zero Time
Subtitle: providing instant customer value--every time, all the time
By: Raymond Yeh, Keri Pearlson, George Kozmetsky.
Contributors: Pearlson, Keri.; Kozmetsky, George.
Publisher: Wiley
Published: 2000
Place of publication: New York
Language: eng
Number of pages: 270
Subjects: Customer relations.; Consumer satisfaction.; Strategic planning.
Notes: Includes bibliographical references (p. 257-264) and index.