Keeping the edge
Subtitle: giving customers the service they demand
By: Dick Schaaf ; foreword by Karl Albrecht.
Publisher: Dutton
Published: 1995
Place of publication: New York, N.Y., U.S.A
Language: eng
Number of pages: 358
Subjects: Customer services.; Customer services -- United States -- Case studies.
Notes: Includes bibliographical references (p. 329-343) and index.