Why Service Stinks...and Exactly What to Do About It!
Publisher: Kaplan Business
Published: November 1, 2003
Language: eng
Format: Paperback
Number of pages: 240
ISBN-13: 9780793176816
Subjects: Customer services; Customer Service; Business & Economics; Business / Economics / Finance; Business/Economics; Business & Economics / Management; Management - General
First sentence: Customer service is a product.