Mystery Shopper's Manual
Edition: 6th Edition
Publisher: Special Interests Publishing
Published: September 2004
Language: eng
Format: Paperback
Number of pages: 256
ISBN-13: 9781888983302
Subjects: Customer Service; Sales & Selling - Techniques; Business / Economics / Finance
First sentence: Mystery shoppers visit businesses "disguised as normal customers," and do the things other customers do-ask questions, make a purchase, make a return-but with a twist.
Notes: 6th Edition