Calming upset customers
By: Rebecca L. Morgan.
Edition: Rev. ed.
Series: A Fifty-Minute series book; Fifty-Minute series.
Publisher: Crisp Publications; Distribution to the U.S. trade, National Book Network
Published: 1996
Place of publication: Menlo Park, Calif; Lanham, MD
Language: eng
Number of pages: 79
Subjects: Customer services.; Consumer complaints.