PATIENT ACUITY AND PATIENT SATISFACTION WITH EMERGENCY DEPARTMENT NURSING CARE.
Contributors: University of Alabama at Birmingham.
Published: 1994
Number of pages: 176
Subjects: Health Sciences, Nursing.
Description: This study, framed within the Iowa Model of Nursing Administration, examined Patient Satisfaction (PS) with Emergency Department (ED) nursing care, PS with the ED nurse, Patient Acuity (AP), and Intention to Return to an ED. The sample consisted of 200 subjects. PS was high. The higher ranked PS scores were Psychological Safety, Information Giving, and Technical Competence. The Discharge Teaching was the lowest ranked score.

PS with ED nursing care was significantly positively related to the patient's self-perceived improvement and to the patient's admission to the hospital. PS with ED nursing care was not significantly related to PA. Other individual patient differences--age, gender, marital status, length of stay, type of treatment, number of previous ED visits, race, payor source, pain, and presence of chronic health problems--were, also, not significantly related to PS with ED nursing care.

Two dimensions of PS with ED nursing care, Psychological Safety and Information Giving, were found to significantly contribute to PS with the ED nurse. PS with ED nursing care significantly contributed to the patient's Intention to Return to an ED.

Implications and recommendations from this study were made for nursing practice, education, and research. The findings need to be broadly shared with ED clinical and administrative personnel. Educational institutions should continue to emphasize the importance of adaptive interpersonal communication and ensure the inclusion of PS as integral subject content for nursing service administration (NSA) majors at the graduate level. Nurse researchers need to continue conducting research related to PS and to use the Iowa Model of Nursing Administration to formulate research questions of interest to NSA.
Notes: Source: Dissertation Abstracts International, Volume: 55-05, Section: B, page: 1807.

Thesis (D.S.N.)--UNIVERSITY OF ALABAMA AT BIRMINGHAM, 1994.

School code: 0005.