A Handbook for measuring customer satisfaction and service quality
By: Morpace International, Inc. ; in association with Cambridge Systematics, Inc.
Contributors: United States. Federal Transit Administration.; National Research Council (U.S.). Transportation Research Board.; Transit Development Corporation.; Transit Cooperative Research Program.; Morpace International, Inc.; Cambridge Systematics.
Series: TCRP report -- 47.; Report (Transit Cooperative Research Program) -- 47.
Publisher: National Academy Press
Published: 1999
Place of publication: Washington, D.C
Language: eng
Subjects: Local transit -- United States -- Management.; Local transit -- United States -- Public opinion.; Local transit -- United States -- Evaluation.; Consumer satisfaction -- United States.; level of service
Other titles: Transit Cooperative Research Program.
Notes: "Research sponsored by the Federal Transit Administration in cooperation with the Transit Development Corporation."

"Transportation Research Board, National Research Council."

Includes bibliographical references (p. A-87 - A-90).

Also issued online.