The performance mapping and measurement handbook
By: Jerry L. Harbour
Publisher: Taylor & Francis
Published: 2013
Place of publication: Boca Raton
Language: eng
Number of pages: 175
Subjects: Performance; Evaluation; Performance standards; Measurement
Notes: Includes bibliographical references (p. 163-164) and index.
Table of contents: title: Introduction; title: Node-link maps; title: Process activity maps; title: Process step maps; title: Basic task element maps; title: Event pathway maps; title: Response timeline maps; title: Key performance driver maps; title: Summary.