Managing the unexpected
Subtitle: assuring high performance in an age of complexity
By: Karl E. Weick, Kathleen M. Sutcliffe.
Contributors: Sutcliffe, Kathleen M., 1950-
Edition: 1st ed.
Series: University of Michigan Business School management series
Publisher: Jossey-Bass
Published: 2001
Place of publication: San Francisco
Language: eng
Number of pages: 200
Subjects: Crisis management; Leadership; Industrial management
Description: "Managing the Unexpected shows executives and upper level managers how to manage under trying conditions. The authors reveal how HROs create a collective state of mindfulness that produces an enhanced ability to discover and correct errors before they escalate into a crisis. Through a discussion of this principle and the practices that can be used to apply it, the authors show how to anticipate and respond to threats with flexibility rather than rigidity. Their practical, solutions-oriented approach includes numerous case studies demonstrating "mindful" practices and enables readers to assess and implement mindfulness in their own organizations."--Jacket.
Notes: Includes bibliographical references (p. 175-189) and index.