The Customer Service Training Tool Kit 
Subtitle: 60 Training Activities for Customer Service Trainers
Publisher: McGraw-Hill Companies
Published: March 2000
Language: eng
Format: Hardcover
Number of pages: 300
ISBN-13: 9780079137739
Subjects: Customer services; United States; Employee Training And Development; Customer Service; Business & Economics; Business / Economics / Finance; Training of; Business/Economics; Training; Employees; Human Resources & Personnel Management
First sentence: Every organization knows the benefits of delivering Super Service.