Lean Six Sigma for service
Subtitle: how to use Lean Speed and Six Sigma Quality to improve services and transactions
By: Mike L. George.
Publisher: McGraw-Hill
Published: 2003
Place of publication: New York
Language: eng
Number of pages: 386
Subjects: Six Sigma (Quality control standard); Service industries -- Quality control -- Statistical methods; Quality control -- Statistical methods
Notes: Includes index.