Peran qulity [i.e. quality ] tools dalam upaya peningkatan kepuasan pelanggan di sektor perbankan
Subtitle: studi pada bank-bank BUMN di Yogyakarta
By: oleh Tri Wahyuningsih, Yuli Liestyana.
Publisher: Fakultas Ekonomi, Jurusan Manajemen, Universitas Pembangunan Nasional "Veteran" Yogyakarta
Published: 2007
Place of publication: [Yogyakarta]
Language: ind
Format: Microform
Number of pages: 77
Description: Application of quality tools to improve employee satisfaction, customer satisfaction, and quality performan in the banking sector of Indonesia; research report.
Notes: Microfiche. Jakarta : Library of Congress Office ; Washington, D.C. : Library of Congress Photoduplication Service, 2008. 4 microfiches. Master Microform held by: DLC.