An investigation of an e-mail-based help service
By: by Karla Hahn.
Contributors: University of Maryland at College Park. College of Library and Information Services.
Series: CLIS technical report -- no. 97-03
Publisher: College of Library and Information Services, University of Maryland at College Park
Published: 1997
Place of publication: College Park, MD
Language: eng
Number of pages: 37
Subjects: Electronic reference services (Libraries)
Notes: "This report is a modified version of the paper that was submitted to Dr. Delia Neuman as an independent study in Fall, 1996"--Verso t.p.

"January 1997."

Includes bibliographical references (leaves 22-23).