Learning points.
By: Peter R. Garber.
Series: Learning points series
Publisher: HRD Press
Published: 2005
Place of publication: Amherst, Mass
Language: eng
Number of pages: 106
Subjects: Call centers -- Management.; Call centers -- Quality control.; Call centers -- Problems, exercises, etc.
Other titles: 80 activities and actions for call center service excellence; Eighty activities and actions for call center service excellence