Judgment on the front line
Subtitle: how smart companies win by trusting their people
By: Chris DeRose and Noel M. Tichy
Contributors: Tichy, Noel M.
Publisher: Portfolio/Penguin
Published: 2012
Place of publication: New York
Language: eng
Number of pages: 274
ISBN-13: 9781591843887
Subjects: Corporate culture; Management; Customer relations; Employee participation; Organizational behavior
Notes: Includes bibliographical references and index.
Table of contents: title: The front line innovation factory; title: Building the front line focused organization; title: Starting at the top; title: Teaching people to think; title: Experiment to innovate on the front line; title: Breaking down the hierarchy; title: Investing in front line capability; title: A never-ending process; title: Corporate citizenship on the front line; title: Conclusion.