Customer Relationship Management Systems Handbook
Publisher: AUERBACH; Auerbach
Published: July 19, 2002
Language: eng
Format: Paperback
Number of pages: 264
ISBN-13: 9780849311437
Subjects: Business information systems; Customer services; Management & management techniques; Management; Customer relations; Computers; Technology & Industrial Arts; Computer Books: General; Management Information Systems; Customer Service; Information Technology; Computers / Information Technology; Programming - Systems Analysis & Design; Data processing
First sentence: In today's marketplace, consumers are a different breed than they were even five years ago.