HR at your service
Subtitle: lessons from benchmark service organizations
By: Gary P. Latham and Robert C. Ford
Contributors: Ford, Robert C.
Publisher: Society for Human Resource Management
Published: 2012
Place of publication: Alexandria, Va
Language: eng
ISBN-13: 9781586442477
Subjects: Service industries; Management; Personnel management; Customer relations
Notes: Includes bibliographical references and index.
Table of contents: title: Client-centric strategy: a blueprint for human resource managers; title: Providing client-centric service: delivering quality clients value; title: Planning to meet client expectations; title: Creating & leading a client-centric HR culture; title: Client-centric staffing & training; title: Motivating & empowering client-centric service; title: HR information systems: communicating client-centric service; title: HR service delivery systems: ensuring client-centric service; title: You've landed a seat at the table: now stay there!; title: HR managers as service leaders.