Service savvy health care
Subtitle: one goal at a time
By: Wendy Leebov, Susan Afriat, Jeanne Presha.
Contributors: Afriat, Susan.; Presha, Jeanne.
Publisher: AHA Press, American Hospital Pub.
Published: 1998
Place of publication: Chicago
Language: eng
Number of pages: 276
Subjects: Health facilities -- Administration.; Total quality management.; Customer relations.; Benchmarking (Management); Health Facilities -- organization & administration.; Quality of Health Care -- organization & administration.
Notes: Includes index.