The Telephone In Business And Daily Life: English That Navigates All Phone Situations.
Publisher: Cooper Learning Systems
Published: 2003
Place of publication: S.l
Language: eng
ISBN-13: 9781932521115
Description: Esl level: beginner - intermediate - advanced.   Getting through to the right person, making your needs understood, presenting a good impression, getting people to return your calls, ending a call gracefully and more.
Notes: Compact disc