Understanding and enhancing the impact of consumer confidence reports
By: prepared by Jeffrey K. Lazo ... [et al.].
Contributors: Lazo, Jeffrey K.; AWWA Research Foundation.
Publisher: Awwa Research Foundation
Published: 2004
Place of publication: Denver, CO
Language: eng
Number of pages: 249
Subjects: Water utilities -- United States -- Management.; Water utilities -- United States -- Marketing.; Water utilities -- Customer services -- United States.; Consumer confidence -- United States.
Notes: Includes bibliographical references (p. 247-248).