Water quality complaint investigator's guide
By: William C. Lauer
Edition: Second edition.
Publisher: American Water Works Association
Published: 2014
Place of publication: Denver, CO
Language: eng
Number of pages: 121
ISBN-13: 9781583219928
Subjects: Water quality management; Consumer complaints; Management; Customer relations
Notes: Includes bibliographical references and index.
Table of contents: title: General procedures for handling a water quality complaint; title: Regulatory issues; title: Cross-connections; title: Common complaints and possible solutions; title: Operational practices that can reduce water quality complaints.