Top Ten Leadership Skills – Book 1
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788740302974
Table of contents: title: Content; title: Introduction; title: 1. Act Assertively; title: 1.1. Assertive, Aggressive and Submissive; title: 1.2. Thomas Kilmann Inventory (TKI); title: 1.3. Transactional Analysis (TA); title: 1.4. Fogging; title: 2. Communication; title: 2.1. Verbal; title: 2.2. Open questioning; title: 2.3. Closed questioning; title: 2.4. Active listening; title: 2.5. Non verbal; title: 2.6. Written; title: 2.7. Email; title: 2.8. Intrapersonal; title: 2.9. Barriers; title: 3. (Critical) Reflective Learning; title: 3.1. Argyris and Schon – single and double loop learning (1978); title: 3.2. Gibbs Reflective Model / Reflective Cycle (1988); title: 3.3. John’s (1995) Reflective Model (Model of Structured Reflection); title: 3.4. Kolb’s Reflective Model (1984); title: 3.5. Rolfe’s Reflective Model (2001); title: 3.6. Summary of Reflective Learning; title: 4. Feedback – Giving & Receiving; title: 4.1. Why should you give feedback?; title: 4.2. Main types of feedback; title: 4.3. Good Practice Guidelines; title: 4.4. BEER; title: 4.5. Receiving Feedback; title: 4.6. Feedback Summary; title: 5. Forward Thinking / Strategic Planning; title: 5.1. Where are we now? – the current state; title: 5.2. Where do we want to be – the desired state; title: 5.3. How will we get there? – the strategic plan; title: 6. Conclusions / Summary; title: 7. References