Selected readings in service excellence
By: SVC SIG.
Contributors: SVC SIG.; APICS--The Educational Society for Resource Management.
Publisher: APICS, The Educational Society for Resource Management
Published: 1997
Place of publication: Falls Church, VA
Language: eng
Number of pages: 182
Subjects: Service industries -- Quality control.; Customer services -- Management.
Notes: Includes bibliographical references.
"Stock #05025, 9/97."