Conceptual and operational issues in measuring consumer disputing behavior
By: Jack Ladinsky and Charles Susmilch.
Contributors: Susmilch, Charles.; University of Wisconsin--Madison. Disputes Processing Research Program.
Series: Working paper / Disputes Processing Research Program -- 1981-3.; Working papers (University of Wisconsin--Madison. Disputes Processing Research Program) -- 1981-3.
Publisher: Disputes Processing Research Program, University of Wisconsin-Madison Law School
Published: 1981
Place of publication: Madison, Wis
Language: eng
Number of pages: 27
Subjects: Consumer complaints -- United States.; Consumers -- United States.
Notes: Bibliography: p. 26-27.