The Complete Idiot's Guide to Great Customer Service (The Complete Idiot's Guide)
Publisher: Alpha
Published: January 13, 2003
Language: eng
Number of pages: 352
ISBN-13: 9780028619538
First sentence: News Item: Washington, D.C.-Lt. Gen. Joe N. Ballard, Chief of Engineers, announced the implementation of the plan released earlier this year to restructure the U.S. Army Corps Engineers into eight divisions.