Patron behavior in libraries
Subtitle: A Handbook of Positive Approaches to Negative Situations
By: [edited by] Beth McNeil and Denise J. Johnson.
Contributors: McNeil, Beth.; Johnson, Denise J.
Publisher: American Library Association
Published: 1996
Place of publication: Chicago
Language: eng
Number of pages: 160
Subjects: Public services (Libraries) -- United States.; Libraries -- United States -- Security measures.
First sentence: The literature of patron problems in libraries extends back to some of our earliest modern professional literature.
Description: How do you deal with homeless patrons who come to the library to sleep? What about young adults who come to the library to party? Just what is a 'patron behavior policy' and does your library need one?Sixteen experts have teamed up to provide authoritative answers to these and many other questions--and to provide sound strategies for dealing with negative patron behavior. They provide practical prescriptive guidelines for identifying and effectively responding to a variety of behavior problems. Plus, they offer librarians proactive methods for preventing patron problems.
Notes: Includes bibliographical references and index.
Table of contents: title: Introduction
pagenum: v; label: Part I
title: Which Patrons Pose the Most Challenges and Why?; label: 1
title: Down and Out in the Reading Room: The Homeless in the Public Library
pagenum: 3; label: 2
title: Mentally Ill Patrons
pagenum: 18; label: 3
title: Opposites Attract: Young Adults and Libraries
pagenum: 44; label: 4
title: Older Adults: Problems and Needs
pagenum: 55; label: 5
title: Deinstitutionalized and Disabled Patrons: Opportunities and Solutions
pagenum: 65; label: 6
title: Problems with Patrons in the Academic Library
pagenum: 75; label: Part II
title: What Are the Issues?; label: 7
title: Crime in Academic Libraries
pagenum: 87; label: 8
title: Legal Issues Regarding Library Patrons
pagenum: 95; label: 9
title: Sexual Harassment in the Library
pagenum: 106; label: 10
title: Sexual Behavior in Libraries
pagenum: 122; label: Part III
title: What Are the Solutions?; label: 11
title: Active Listening: Alleviating Patron Problems through Communication
pagenum: 127; label: 12
title: Developing and Implementing a Patron Behavior Policy
pagenum: 135; label: 13
title: Literature on Library Patrons: An Annotated Guide
pagenum: 150; title: Contributors
pagenum: 154; title: Index
pagenum: 157