Internal service excellence
Subtitle: a manager's guide to building world class internal service unit performance
By: Richard D. Hays.
Publisher: Summit Executive Press
Published: 1996
Place of publication: Sarasota, FL
Language: eng
Number of pages: 223
Subjects: In-house services (Business) -- Quality control.; In-house services (Business) -- Case studies.
Other titles: Manager's guide to building world-class internal service unit performance
Notes: Includes bibliographical references (p. 205-211) and index.