Statistics, measures, and quality standards for assessing digital reference library services
Subtitle: guidelines and procedures
By: Charles R. McClure ... [et al.]
Contributors: McClure, Charles R; Florida State University. Information Use Management and Policy Institute; Syracuse University. Information Institute of Syracuse
Publisher: Information Institute of Syracuse, School of Information Studies, Syracuse University; School of Information Studies, Information Use Management and Policy Institute, Florida State University
Published: 2002
Place of publication: Syracuse, N.Y; Tallahassee, Fla
Language: eng
Number of pages: 104
Subjects: Electronic reference services (Libraries) -- Statistics; Electronic reference services (Libraries) -- Evaluation; Electronic reference services (Libraries) -- Standards; Reference services (Libraries) -- Statistics; Reference services (Libraries) -- Evaluation; Reference services (Libraries) -- Standards
Notes: Includes bibliographical references (p. 102-103)