Sābisu no hōsoku
Subtitle: Nihonjin wa sābisu ni nani o motomeru ka
By: Tanabe Eizō.
Edition: Shohan
Publisher: Daiyamondosha
Published: 1987
Place of publication: Tōkyō
Language: jpn
Number of pages: 214
Subjects: Service industries -- Japan.; Leisure industry -- Japan.; Customer service -- Japan.