Effective leadership communication
Subtitle: a guide for department chairs and deans for managing difficult situations and people
By: Mary Lou Higgerson, Teddi A. Joyce.
Contributors: Joyce, Teddi A.
Publisher: Anker Pub.
Published: 2007
Place of publication: Bolton, Mass
Language: eng
Number of pages: 268
ISBN-13: 9781933371191
Subjects: College personnel management; Conflict management; Departmental chairmen (Universities); Deans (Education); Communication in management
Notes: Includes bibliographical references (p. 247-263) and index.
Table of contents: title: Using the institutional mission to empower performance; title: Setting precedents carefully; title: Sharing decision-making criteria to inform requests; title: Establishing your leadership credibility; title: Building relationships; title: Managing interpersonal conflict; title: Managing the search process; title: Managing performance counseling; title: Managing faculty morale, changing duties, and shrinking resources; title: Managing up and out; title: Managing personal agendas; title: Containing the pot stirrer/troublemaker; title: Working with the prima donna/drama queen; title: Managing the confrontation junkie; title: Engaging the passive and indifferent soul.