Service management, principles and practices
By: William H. Bleuel and Joseph D. Patton, Jr.
Contributors: Patton, Joseph D., joint author.
Publisher: Instrument Society of America
Published: 1978
Place of publication: Pittsburgh
Language: eng
Number of pages: 265
Subjects: Customer services -- Management.; Instrument industry -- Management.
Notes: Bibliography: p. 253-260.
Includes indexes.