Managing patient expectations
Subtitle: the art of finding and keeping loyal patients
By: Susan Keane Baker.
Publisher: Jossey Bass Publishers
Published: 1998
Place of publication: San Francisco
Language: eng
Number of pages: 281
Subjects: Patient satisfaction.; Physician and patient.; Ambulatory medical care.; Consumer satisfaction.; Patient Satisfaction.; Outpatients -- psychology.; Knowledge, Attitudes, Practice.; Patient Participation.; Physician-Patient Relations.
Notes: Includes bibliographical references (p. 261-269) and index.