Call Center Management on Fast Forward
Subtitle:  Succeeding in Today's Dynamic Inbound Environment
Edition: Tenth Printing (2002) edition
Publisher: Call Center Press
Published: 1999
Language: eng
Format: Paperback
Number of pages: 281
ISBN-13: 9780965909303
Subjects: Marketing - Telemarketing; Business/Economics; Business / Economics / Finance; Customer Service; Business management; Call Centers Management; Call centers; Management; Telecommunications; Business & Economics / Customer Service