Collaboration in outsourcing
Subtitle: a journey to quality
By: edited by Sjaak Brinkkemper, Professor of Organization and Information, Department of Information and Computing Sciences, Utrecht University & Slinger Jansen, Assistant Professor, Department of Information and Computing Sciences, Utrecht University
Publisher: Palgrave Macmillan; Springer
Published: 2012
Place of publication: Houndmills, Basingstoke, Hampshire; New York, NY
Language: eng
Number of pages: 393
ISBN-13: 9780230347700
Subjects: Electronic data processing departments; BUSINESS & ECONOMICS / Operations Research; BUSINESS & ECONOMICS / Outsourcing; BUSINESS & ECONOMICS / International / General; Information technology; Contracting out
Description: "Although IT outsourcing is nothing new, it remains surprisingly challenging for professionals. This book assists the IT professional in several areas of the outsourcing process: establishing outsourcing relationships, maintaining and managing the relationship, and finally governing outsourcing projects successfully"--
Notes: Includes bibliographical references and index.
Table of contents: title: Machine generated contents note:; title: PART I: GOVERNANCE; title: Governance Models In Offshore IT Outsourcing; title: Security,a Three-Dimensional Case Study; title: Mission Critical Outsourcing; title: Collaboration of Enterprise Architects in Outsourcing; title: A Decision Procedure for the Where and How to Outsource; title: Success and Failure in Offshore Development Projects; title: PART II: COMMUNICATION AND KNOWLEDGE MANAGEMENT; title: Boosting Distributed Collaboration Through; title: Retaining Project Knowledge in an Outsourcing Context; title: Initial Knowledge Sharing in Outsourcing; title: Optimal Team Composition in Distributed Software Development; title: PART III: RELATIONSHIP MANAGEMENT AND QUALITY; title: Dealing With Trust in Outsourcing Relationships; title: IT Service Quality in Outsourcing Relationships; title: Selection of Outsourcing Partners; title: Conflict Resolution in Outsourcing; title: Service Level Agreement in an Outsourcing World; title: PART IV: SOFTWARE DEVELOPMENT; title: Quality in Distributed Software Product Development; title: Distributed Scrum Process Guide; title: Project Coordination in Distributed Software Development; title: Distributed Requirements Management in an Offshoring Context.