Call Center Agent Turnover and Retention
Subtitle: The Best of Call Center Management Review, Second Edition (Best of Call Center Management Review)
Contributors: Brad Cleveland (Editor); Susan Hash (Editor)
Edition: 2nd edition
Publisher: Call Center Press
Published: September 2004
Language: eng
Format: Paperback
Number of pages: 186
ISBN-13: 9781932558043
Subjects: Customer Service; Human Resources & Personnel Management; Management - General; Business / Economics / Finance