Welcome to tourism and hospitality
By: Elizabeth Latham
Publisher: Pearson Education New Zealand
Published: 2005
Place of publication: Auckland, N.Z
Language: eng
Number of pages: 250
ISBN-13: 9781877258787
Subjects: Tourism; Hospitality industry
Other titles: Tourism and hospitality
Notes: "Designed to provide a strong foundation for students studying to achieve qualifications for the National Certificates in Hospitality levels 2-4 as well as City and Guilds"--Back cover.

Includes bibliographical references (p. 242) and index.
Table of contents: title: Ch. 1. The tourism industry and hospitality industry in New Zealand; title: ch. 2. Customer communications; title: ch. 3. Customer service and selling skills; title: ch. 4. Legislation for the tourism and hospitality industry; title: ch. 5. Food and beverage service; title: ch. 6. Wine knowledge and service; title: ch. 7. Bar knowledge and service; title: ch. 8. Coffee art; title: ch. 9. Accommodation services.