The customer comes second
Subtitle: and other secrets of exceptional service
By: Hal F. Rosenbluth and Diane McFerrin Peters.
Contributors: Peters, Diane McFerrin.
Edition: 1st ed.
Publisher: Morrow
Published: 1992
Place of publication: New York
Language: eng
Number of pages: 240
Subjects: Travel agents -- Management
Notes: Includes bibliographical references (p. 233-234) and index.