The service equation
Subtitle: better companies faster through the intra-service management strategy
By: by Jack J. Hoffman, with Dan Johnson.
Contributors: Johnson, Dan.
Publisher: Summit Mountain Publications
Published: 1991
Place of publication: Wheatridge, CO
Language: eng
Number of pages: 269
Subjects: Service industries -- Management.; Customer services -- Management.
Notes: Includes bibliographical references (p. [265]-269).