Getting them to give a damn
Subtitle: how to get your front line to care about your bottom line
By: Eric Chester.
Publisher: Dearborn Trade Pub.
Published: 2005
Place of publication: Chicago
Language: eng
Number of pages: 207
Subjects: Personnel management -- United States.; Teenagers -- Employment -- United States.; Young adults -- Employment -- United States.; Employee motivation -- United States.; Employee retention -- United States.
Notes: Includes index.
Table of contents: title: The pagoda principle; title: Who's calling the shots?; title: Valuesquake : the shift in work ethic; title: The "give a damn" continuum; title: The Opie ideal; title: Identifying Opies; title: Recruiting Opies; title: Retention : hang on for dear life; title: Compensation : share the love; title: Recognition : does anyone notice?; title: Management style : zag to avoid the drag; title: Turnover : slowing down the endless treadmill; title: Orientation and training : buy in from day one; title: Communication : laying down the law and keeping it; title: Honesty : it's the best policy : what's yours?; title: Mentorship : Simon says "lead the way"; title: Service : keeping your youngest employees from driving away your oldest customers; title: Stone cold crazy kidployees; title: Opportunity knocks at Southwestern; title: U.S. Army : buy in of the highest order; title: A great job flippin' burgers?; title: And one to grow on.