Customer-Focused Quality
Subtitle: What to Do on Monday Morning
Publisher: Prentice Hall
Published: September 1, 1993
Language: eng
Format: Hardcover
Number of pages: 273
ISBN-13: 9780131896307
Subjects: Production & quality control management; Quality Assurance (QA) & Total Quality Management (TQM); Marketing - General; Customer Service; Business / Economics / Finance; Business/Economics; Quality Control; Consumer satisfaction; Customer services; Total quality management