Developing your conflict competence
Subtitle: a hands-on guide for leaders, managers, facilitators, and teams
By: Craig E. Runde, Tim A. Flanagan
Contributors: Flanagan, Tim A., 1955-; Center for Creative Leadership
Edition: 3rd ed.
Series: [Jossey-Bass business & management series]; Jossey-Bass business & management series
Publisher: Jossey-Bass
Published: 2010
Place of publication: San Francisco
Language: eng
Number of pages: 270
ISBN-13: 9780470505465
Description: "Developing Your Conflict Competence is a practical book that offers a hands on resource for leaders, managers, team members, and everyone within an organization who wants to sharpen their skills and learn to respond to conflict with confidence. This third book in the "conflict competent" series is filled with tips, checklists, exercises, and illustrative stories that offer insight into the nature of conflict and show how to handle conflict successfully." "Throughout the book, authors Craig Runde and Tim Flanagan outline a concrete process for dealing with unavoidable workplace tensions and present a series of thought-provoking questions and self-diagnostics. Developing Your Conflict Competence is a comprehensive guide to managing disagreements, differences, and discord. It shows how an individual can practically help others deal with conflicts that are causing friction within an organization. Runde and Flanagan also give down-to-earth advice for dealing with discord within teams. They show how teams can establish norms for handling conflict by creating the right climate for discussing issues and using effective communication techniques. On a more global level, the authors present specific approaches for changing organizational culture so conflict can be addressed with effectiveness and immediacy."--BOOK JACKET.
Notes: "A joint publication of the Jossey-Bass business & management series and the Center for Creative Leadership."

Includes bibliographical references and index.
Table of contents: title: Cognitive aspects of conflict; title: The emotional side of conflict; title: Engaging conflict constructively; title: Team conflict competence; title: Organizational conflict competence.