Designing a measurement instrument for evaluating quality in the maternity services
Subtitle: a composite view involving internal & external customers
By: by Katherine G. Gavin [et..al].
Contributors: Gavin, Katherine T.; University College Dublin. Centre for Quality & Services Management.
Series: Working paper -- no.96-4
Publisher: University College Dublin (Centre for Quality & Services Management)
Published: 1996
Place of publication: Dublin
Language: eng
Number of pages: 17
Notes: Includes bibliographical references [p15-17].