Building a successful customer-service culture
Subtitle: a guide for library and information managers
By: edited by Maxine Melling and Joyce Little.
Contributors: Melling, Maxine.; Little, Joyce.
Publisher: Facet
Published: 2002
Place of publication: London
Language: eng
Number of pages: 212
Subjects: Public services (Libraries) -- Great Britain.; Library personnel management -- Great Britain.; Customer relations -- Great Britain.; Public services (Libraries); Library personnel management.; Customer relations.
Notes: Includes bibliographical references and index.