Communication Skills
Publisher: Bookboon.com
Published: 2015
ISBN-13: 9788740310962
Table of contents: title: Content; title: Communication Skills; title: The ABC of Communication; title: Communicating face-to-face; title: Communicating on the phone; title: Communicating by email; title: When the communication is not working; title: Reaction Styles; title: A Thinker; title: A Feeler; title: A Doer; title: Developing communication skills; title: The Reaction Sequence; title: Typical traits; title: The Trap; title: Your Balancer; title: Communication styles in action; title: Case: Reaction styles in a team; title: Four steps to efficient communication; title: Presence; title: Listening; title: Talking; title: Trust; title: Reaction styles – questionnaire; title: How you react and communicate?; title: Reaction styles – Summary; title: Feedback Skills; title: Effective feedback; title: Positive feedback; title: Receiving positive feedback; title: Corrective feedback; title: Receiving corrective feedback; title: Reaction styles and giving feedback