Consumer ADR in Europe
By: Christopher J.S. Hodges, Iris Benöhr, Naomi Creutzfeldt-Banda
Contributors: Benöhr, Iris; Creutzfeldt-Banda, Naomi
Series: Civil justice systems; Civil justice systems
Publisher: Hart Pub.; Hart/Beck
Published: 2012
Place of publication: Oxford; Portland, Or
Language: eng
Number of pages: 479
ISBN-13: 9781849463485
Subjects: Dispute resolution (Law); Law and legislation; Consumer protection
Other titles: Consumer Alternative Dispute Resolution in Europe
Description: "This is the first systematic comparative study into how consumer ADR systems (usually ombudsmen and m diateurs) work, the differing national architectures within which they operate and how they can be improved. It describes ADR schemes in Belgium, France, Germany, Lithuania, the Netherlands, Poland, Slovenia, Spain, Sweden and the United Kingdom as well as emerging pan-EU dispute resolution schemes. Use of the techniques of mediation, conciliation and adjudication are noted. It also covers EU measures on consumer ADR, and 2011 proposals for legislation on ADR and ODR. Data on volumes, cost and duration of ADR schemes are compared, both between different systems and with courts. The authors' findings underpin EU and national developments, and outline options for future policy. Findings and proposals are included for the functions, scope, performance, essential requirements, architecture and operation of ADR systems. The relationships between ADR, courts and regulators are discussed, and need for reforms are noted. This is a ground-breaking work that will have a major impact on European legal systems."--Bloomsbury Publishing.
Notes: Includes bibliographical references.
Table of contents: title: Introduction; title: Consumer ADR at EU level; title: Consumer ADR in selected member states; title: Findings; title: Appendices.