Business Email Etiquette
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788740307344
Table of contents: title: Content; title: 1. General Information; title: 1.1. A Brief History of Email; title: 1.2. Email Today; title: 1.3. How Email Works; title: 1.4. Why Email is Popular; title: 1.5. Defining Etiquette; title: 1.6. Understanding Email Etiquette; title: 2. Email Form; title: 2.1. Email Address Local Parts; title: 2.2. Subject; title: 2.3. Salutations and Closings; title: 2.4. Font; title: 2.5. Paragraph Spacing; title: 2.6. Signature; title: 3. Email Content; title: 3.1. Writing Style; title: 3.2. Tone and Punctuation; title: 3.3. Enumerations; title: 3.4. Emoticons; title: 3.5. Attachments; title: 4. Replying to Emails; title: 4.1. Reply, Reply All and Forward; title: 4.2. Response Time; title: 4.3. Auto-Replies; title: 4.4. Sent From Mobile; title: 5. Specific Situations; title: 5.1. Emailing Customers; title: 5.2. Emailing colleagues; title: 5.3. Emailing suppliers; title: 6. Examples of Common Mistakes; title: 6.1. Too Personal in Content; title: 6.2. Too Cordial; title: 6.3. Too Emotional; title: 6.4. Too Crowded; title: 6.5. Too Informal; title: 6.6. Too Many Mistakes; title: 7. Final Steps