Managing quality in America's most admired companies
By: Jay W. Spechler.
Publisher: Berrett-Koehler Publishers; Industrial Engineeering and Management Press, Institute of Industrial Engineers
Published: 1993
Place of publication: San Francisco; Norcross, Ga
Language: eng
Number of pages: 422
Subjects: Total quality management -- United States -- Case studies.; Malcolm Baldrige National Quality Award -- Case studies.
Notes: Includes bibliographical references.