Customer service excellence
Subtitle: blocking & tackling tips for managers/supervisors of front line employees
By: Ray Roberge
Publisher: [CreateSpace]
Published: 2014
Place of publication: Lexington, KY]
Language: eng
Number of pages: 51
ISBN-13: 9781499333053
Subjects: Customer services; Evaluation; Vocational guidance
Table of contents: title: Mission.vision statements - relate them to your employess' responsibilities; title: Phone etiquette - make it a priority!; title: Employee empowerment - reality or myth?; title: Receptionists/Operators - how critical are they?; title: Turning customer service employees into sales people; title: The power of follow-up; title: Options/options/options; title: Build process - don't allow tribal knowledge to prevail; title: The power of customer self-service; title: 2%/100% rule; title: Connected at all levels and department of the organization; title: Catch them doing it right!; title: Employee career paths - how to keep your employees growing; title: Wrap-up.