Helping the difficult library patron
Subtitle: new approaches to examining and resolving a long-standing and ongoing problem
By: Kwasi Sarkodie-Mensah, guest editor.
Contributors: Sarkodie-Mensah, Kwasi.
Series: The reference librarian -- no. 75, 76.
Publisher: Haworth Information Press
Published: 2002
Place of publication: New York, NY
Language: eng
Number of pages: 314
Subjects: Libraries and readers.; Libraries and community.; Libraries -- Public relations.; Libraries -- Security measures.; Customer relations.; Conflict management.
Notes: Includes bibliographical references.