Using SERVQUAL to measure service quality at a NHS specialist laboratory
By: Graham Flynn.
Contributors: Luck, Mike.; Aston University. Aston Business School.; Aston University. Public Services Management Research Centre.
Series: Research paper / Research Institute, Aston Business School, Aston University -- no.9818; Research paper series (Research Institute, Aston University, Aston Business School) -- no.9804.
Publisher: Aston Business School, Aston University
Published: 1998
Place of publication: Birmingham
Language: eng