Service management
Subtitle: operations, strategy, and information technology
By: James A. Fitzsimmons, Mona J. Fitzsimmons.
Contributors: Fitzsimmons, Mona J.
Edition: 5th ed.
Publisher: McGraw-Hill/Irwin
Published: 2006
Place of publication: Boston, Mass
Language: eng
Number of pages: 605
Subjects: Service industries -- Management.
Notes: Includes bibliographical references and indexes.