The Big Book of Customer Service Training Games (Big Book)
Edition: 1 edition
Publisher: McGraw-Hill
Published: September 1, 1998
Language: eng
Format: Paperback
Number of pages: 209
ISBN-13: 9780070779747
Subjects: Industrial or vocational training; Personnel & human resources management; Employees; Business/Economics; Business & Economics; Business / Economics / Finance; Training of; Training; Human Resources & Personnel Management; Customer Service; Business & Economics / Training; Customer services; Management
First sentence: Participants work in groups to piece together several definitions of service (provided on pre-cut pages).