Customer power
Subtitle: how to grow sales and profits in a customer-driven marketplace
By: David C. Swaddling and Charles Miller.
Contributors: Miller, Charles.
Publisher: Wellington Press; The Wellington Pr
Published: 2001
Place of publication: [Columbus, Ohio?]
Language: eng
Number of pages: 336
Subjects: Marketing -- Management.; Organizational effectiveness.; Customer services.; Consumer satisfaction.
Notes: Includes bibliographical references and index.