Firing on all cylinders
Subtitle: the service/quality system for high-powered corporate performance
By: Jim Clemmer with Barry Sheehy and Achieve International/Zengler Miller Associates.
Contributors: Sheehy, Barry.
Publisher: Business One Irwin
Published: 1992
Place of publication: Homewood, Ill
Language: eng
Number of pages: 392
Subjects: Total quality management.; Customer service.; Executive ability.
Notes: Includesbibliographical references (p. 347-377) and index.