Customer culture
Subtitle: how FedEx and other great companies put the customer first every day
By: Michael D. Basch.
Series: Financial Times Prentice Hall; Financial Times Prentice Hall books
Publisher: Financial Times, Prentice Hall
Published: 2002
Place of publication: Upper Saddle River, NJ
Language: eng
Number of pages: 274
Subjects: Corporate culture.; Organizational effectiveness.; Quality of work life.; Customer loyalty.; Corporate culture -- Case studies.; Organizational effectiveness -- Case studies.
Genres: Case studies.
Notes: Includes index.