Service management for competitive advantage
By: James A. Fitzsimmons, Mona J. Fitzsimmons.
Contributors: Fitzsimmons, Mona J.
Series: McGraw-Hill series in management
Publisher: McGraw-Hill
Published: 1994
Place of publication: New York
Language: eng
Number of pages: 462
Subjects: Service industries -- Management.
Notes: Includes bibliographical references and indexes.