Rath & Strong's Six Sigma Leadership Handbook
Publisher: Wiley; J. Wiley
Published: February 21, 2003
Language: eng
Number of pages: 566
ISBN-13: 9780471251248
First sentence: Six Sigma is a management framework that, in the past 15 years, has evolved from a focus on process improvement using statistical tools to a comprehensive framework for managing a business.
Description: "Six Sigma is a proven and highly effective business initiative for improving customer satisfaction and increasing the efficiency of processes." "This comprehensive resource focuses on the issues senior managers must face when considering Six Sigma as a key business strategy. It highlights the critical factors that make or break implementation, offers key best practices for getting it right the first time, and offers real-life examples and case studies that light the path to success."--BOOK JACKET.