Renegotiating health care
Subtitle: resolving conflict to build collaboration
By: Leonard J. Marcus, Barry C. Dorn, Eric J. McNulty
Contributors: Dorn, Barry C.; McNulty, Eric J.
Edition: 2nd ed.
Publisher: Jossey-Bass
Published: 2011
Place of publication: San Francisco
Language: eng
Number of pages: 489
ISBN-13: 9780470562208
Subjects: Negotiation; Conflict (Psychology); Health planning; Conflict management; Negotiating; Health Facility Administration; Case studies; Medical care; Medical policy; Professional-Patient Relations; Decision making; Interprofessional Relations
Description: "This practical guide to negotiation and conflict resolution in the healthcare field, reveals why unresolved conflict can hamper any organization's ability to make timely decisions and implement new strategies. It focuses on the complex interactions between those that deliver, receive, administer, and oversee health care and outlines negotiation techniques and conflict resolution approaches that can positively impact efficiency, quality of care, and patient safety. This book should be required reading for students and professionals in health services management and administration, and conflict resolution professionals working in the health care field"--Provided by publisher.
Notes: Includes bibliographical references and index.