Quality and customer oriented behavior towards a coherent approach for improvement
Subtitle: organizational culture, management practices, structures and systems, description and measurement of relationships
By: Johannes Adrianus Petrus Hoogervorst.
Publisher: Eburon
Published: 1998
Place of publication: Delft
Language: eng
Number of pages: 413
Subjects: Organizational effectiveness.; Corporate culture.; Performance.; Management.
Notes: Includes summary in Dutch.
Includes bibliographical references (p. [373]-405).