Loyalty-Based Selling 
Subtitle: The Magic Formula for Becoming the #1 Sales Rep
Edition: 1st edition
Publisher: American Management Association; AMACOM
Published: June 2001
Language: eng
Format: Paperback
Number of pages: 162
ISBN-13: 9780814471043
Subjects: Customer services; Sales & marketing management; Marketing - General; Sales; Business & Economics; Business / Economics / Finance; Selling; Business/Economics; Sales & Selling - Techniques; Advertising & Promotion; Customer Service; Sales & Selling - General; Customer loyalty
First sentence: Sales reps are busy people.