Best practices in access services
By: Lori L. Driscoll, W. Bede Mitchell, editors.
Contributors: Driscoll, Lori.; Mitchell, W. Bede.
Publisher: Haworth Information Press
Published: 2008
Place of publication: New York
Language: eng
ISBN-13: 9780789038524
Subjects: Academic libraries; Public services (Libraries); Academic libraries -- United States -- Case studies
Genres: Case studies
Other titles: Journal of access services.
Notes: "Co-published simultaneously as Journal of access services, volume 5, number 1/2 and number 3 2007"--T.p. verso.

Includes bibliographical references and index.
Table of contents: title: Reflections on academic libraries in the 21st century / W. Bede Mitchell; title: People first : a New Zealand approach to staff, structure, and service / Jane Hill; title: Mildly delirious libraries : transforming your library from top to bottom / Pam Sandlian Smith; title: The new academic library and student services / Jim Morris; title: An evaluation of selected ASERL Web pages : "best practices" for serving distance learners / Melanie Thomas; title: Video reference and the library kiosk : experimentation and evaluation / Char Booth; title: Totem kiosk, not just for the hotel lobby / Kelly Broughton; title: Copy that! : reaping the potential benefits from incorporating a copy center within access services / Phil Roché; title: 24 hour service at Georgia Southern University : 1989-2007 / Fred Smith; title: ALI : a digital archive of DAISY books / Asa Forsberg; title: Retraining is draining : motivating student employees to high performance and longevity / Nancy Lichten Alder; title: Improving circulation services through staff involvement / Cynthia M. Kisby, Marcus D. Kilman; title: Great service pays : a model for service delivery in an academic music library / Andrew M. Wilson; title: Aloha to new learning : uniting student and career staff through training / Lynn N. Baird; title: Student workers : cross training in the academic environment / Lani Hall Draper, Tina A. Oswald, Margie Renfro; title: Stacks tour project presents staff development opportunity / Barbara M. Coopey, David Nicastro; title: Lean thinking in libraries : a case study on improving shelving turnaround / Nancy J. Kress; title: Phantom use : quantifying in-library browsing of circulating materials / Victoria H. Wagner; title: Managing lost and missing books / Bethany Badgett Sewell, Andrew Jonathan Miller; title: Circulation on the go : implementing wireless laptop circulation in a state university academic library / June L. Power; title: Laptop circulation at Eastern Washington University / Doris Munson, Elizabeth Malia; title: Beyond "classroom" technology : the equipment circulation program at Rasmuson Library, University of Alaska Fairbanks / Karen Jensen; title: Computer reservation system / Sandra L. Cannon; title: The impossible takes a little longer : implementing a copyright policy for electronic reserves / Susan Clayton; title: Electronic reserves, copyright, and CMS integration : six years later / Jodi Poe, Sonja McAbee; title: Tackling copyright in the digital age : an initiative of the University of Connecticut libraries / Barbara Oakley, Betsy Pittman, Tracey Rudnick; title: Textbooks 101 : textbook collection at the University of Minnesota / Caroline Crouse; title: IFLA guidelines for best practice for interlibrary loan and document delivery / Joan E. Stein; title: Books-on-demand pilot program : an innovative "patron-centric" approach to enhance the library collection / Michelle Foss; title: Having java in the library doesn't necessarily require a coffee cart : using an object-oriented programming language to streamline circulation services for a distance education university / Sara Godbee, Mark deJong; title: Bringing delivery into the fold : a discussion of cross-departmental document delivery service implementation in academic libraries / Erik Mitchell, Cristina Yu; title: We deliver! : Randall express delivery service / Madeleine Bombeld; title: Delivering library services to users : a case study of the Sooner Xpress service at the University of Oklahoma / Molly Murphy, Shelly Franklin, Ann Raia; title: Document delivery to a cast of thousands : free article delivery service at Indiana University / Sherri Michaels.