Working relationships
Subtitle: using emotional intelligence to enhance your effectiveness with others
By: Bob Wall.
Edition: 2nd ed.
Publisher: Davies-Black Pub.
Published: 2007
Place of publication: Mountain View, Calif
Language: eng
ISBN-13: 9780891061885
Subjects: Office politics; Psychology, Industrial; Interpersonal relations; Interpersonal communication
Notes: Includes index.
Table of contents: title: Working together; title: Emotional intelligence : why sheer brainpower doesn't guarantee success; title: Friends and colleagues; title: The challenge of conflict; title: When behavior falls short of good intentions; title: When you are your own worst enemy; title: Building teams and diagnosing conflict; title: Participation in decision making; title: Emotional intelligence : putting it all together; title: Preparing for challenging conversations; title: Raising issues to develop influence : managing the conversation; title: Living up to your aspirations; title: Deepening your relationships.