Conflict survival kit
Subtitle: tools for resolving conflict at work
By: Daniel B. Griffith, Cliff Goodwin
Contributors: Goodwin, Cliff, 1948-; Goodwin, Cliff, 1948-
Edition: 2nd [ed.]
Publisher: Prentice Hall
Published: 2012
Place of publication: Boston
Language: eng
ISBN-13: 9780132741057
Subjects: Industrial Psychology; Interorganizational relations; Conflict management; Industrial relations; Conflict (Psychology)
Notes: Prev. ed. entered under Cliff Goodwin.

Includes bibliographical references and index.
Table of contents: title: The nature of conflict; title: Preventing conflict; title: Approaches to conflict; title: Working toward collaboration; title: The three channels of communication; title: Listening to resolve conflict and build lasting relationships; title: The communication continua; title: Are you capable?; title: Opening the doors to conflict resolution; title: The building blocks of collaboration; title: Integrative negotiation: negotiating as partners; title: Overcoming barriers to integrative negotiation; title: Mediating conflicts between parties; title: Decision-making choices for the manager; title: Handling conflicts requiring direct confrontation; title: Special situations : "opportunistic" employees, workplace violence, and terminations, and bullying; title: Achieving effectiveness as a conflict manager.