Face-to-face communications for clarity and impact.
Series: The Results-driven manager series; Results-driven manager series
Publisher: Harvard Business School Press
Published: 2004
Place of publication: Boston, Mass
Language: eng
Number of pages: 155
Subjects: Business communication; Oral communication; Nonverbal communication; Miscommunication
Description: As e-mail, instant messaging, and teleconferencing have become ubiquitous in the workplace, the opportunites afforded by face-to-face communication have never been more important. This book helps managers hone their communication skills - both verbal and non-verbal - and achieve astonishing outcomes that benefit themselves and their companies.
Notes: "A timesaving guide."
Table of contents: title: Using the spoken word effectively; title: Mastering the art of persuasion / Betty A. Marton; title: How to bring about change by paying attention to what you and others say / Loren Gary; title: How to make your case in thirty seconds or less / Nick Wreden; title: Are you asking the right questions? / John Baldoni; title: Is one-dimensional communication limiting your leadership? / Theodore Kinni; title: Using non-verbal communication; title: How to listen : listening is an integral part of good business communication / Richard Bierck; title: The truth behind the smile and other myths; title: Reading body language is important but the clues may be misleading / Nick Morgan; title: Are you standing in the way of your success? / Nick Morgan; title: What your face reveals and conceals : eight communication lessons from the research front; title: Reading others signals; title: Get around resistance and win over the other side / Liz Simpson; title: How can you tell when your teammate is lying? : revealing the hidden clues to deceit; title: How to speedread people; title: Communicating under pressure; title: Dont let stress strain communication / Anne Field; title: Managing anger : learn to deal with it effectively / Richard Bierck; title: When the direct approach backfires, try indirect influence :six tactics for getting your point across with subtlety / Martha Craumer; title: Is there any good way to criticize your coworkers? : an expert offers a road map to successful criticism.