Managing standards of service.
Contributors: Hotel and Catering Industry Training Board.
Series: Open learning management programme; An Open Tech project
Publisher: Hotel & Catering Training Board
Published: 1986
Place of publication: (Wembley)
Language: eng
Subjects: Customer relations.; Hotels, taverns, etc. -- Great Britain.; Caterers and catering -- Great Britain.
Notes: Workbook and notebook in pocket on inside front cover.