Return on quality
Subtitle: measuring the financial impact of your company's quest for quality
By: Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham.
Contributors: Zahorik, Anthony J.; Keiningham, Timothy L.
Publisher: Probus Pub. Co.
Published: 1994
Place of publication: Chicago, Ill
Language: eng
Number of pages: 225
Subjects: Total quality management -- Evaluation.; Total quality management.
Notes: Includes bibliographical references and index.
ROQ Model Diskette (order no. 547D) with two sample data sets, designed to accompany appendices in book, available by special order.