Verbraucherzufriedenheit und Beschwerdeverhalten
By: Ursula Hansen, Ingo Schoenheit (Hg.).
Contributors: Hansen, Ursula.; Schoenheit, Ingo.
Series: Campus Forschung ;; Bd. 527.; Schwerpunktreihe "Marketing und Verbraucherarbeit" ;; Bd. 4; Campus Forschung.; Bd. 4.
Publisher: Campus
Published: 1987
Place of publication: Frankfurt/Main; New York
Language: ger
Number of pages: 250
Subjects: Consumer satisfaction.; Consumer complaints.
Notes: Includes bibliographies.