Delivering the Vision
Subtitle: Public Services for the Information Society and the Knowledge Economy
Publisher: Routledge
Published: June 28, 2002
Language: eng
Number of pages: 200
ISBN-13: 9780415241540
First sentence: When Kanter argued in the 1990s that successful organisations were characterised by their ability to be 'fast, friendly and flexible', it is likely that her views of best practice had not been substantially informed by observation of such traits in the public services.