A leader's guide to influence
Subtitle: how to use soft skills to get hard results
By: Mike Brent and Fiona Elsa Dent
Contributors: Dent, Fiona Elsa
Edition: 1st ed.
Publisher: Financial Times Prentice Hall
Published: 2010
Place of publication: London; New York
Language: eng
Number of pages: 231
ISBN-13: 9780273729860
Subjects: Interpersonal relations; Leadership; Influence (Psychology); Communication in management
Notes: Includes bibliographical references (p. [222]-224) and index.
Table of contents: title: Your relationships : get them right; title: What's your relationship style?; title: Understanding my relationships; title: What makes relationships go wrong?; title: Relationship networking; title: Creating the right impression; title: Listening; title: Quality questioning; title: Trust and authenticity; title: Rapport and empathy.