Exits, voices and social investment
Subtitle: citizens' reaction to public services
By: Keith Dowding, Peter John
Contributors: John, Peter, 1960-
Series: Theories of institutional design
Publisher: Cambridge University Press
Published: 2012
Place of publication: New York
Language: eng
ISBN-13: 9781107022423
Subjects: Total quality management in human services; Human services; Consumer satisfaction; Public welfare administration
Notes: Includes bibliographical references and index.
Table of contents: title: Hirschman's original idea; title: Exits, voices and the object of loyalty; title: Exit, voice, loyalty and neglect; title: The structure of UK public services and some simple relationships; title: Evidence of the major EVL relationships; title: Exit, voice and welfare.