Educating your clients from A to Z
Subtitle: what to say and how to say it
By: Nan Boss.
Publisher: AAHA Press
Published: 1999
Place of publication: Lakewood, Colo
Language: eng
Number of pages: 139
ISBN-13: 9781583260029
Subjects: Veterinary medicine; Veterinarian and client; Veterinary Medicine -- Handbooks; Médecine vétérinaire; Relations vétérinaire-client
Genres: Handbooks.
Notes: Includes bibliographical references and index.
Table of contents: title: Appointments; title: Behavior problems; title: Children and pets; title: Dentistry; title: Emergencies; title: Fleas and ticks and other things that bite; title: Grief counseling and euthanasia issues; title: Heartworms; title: Intestinal parasites; title: Johnny-on-the-spot; title: Kittens and puppies; title: Laboratory testing; title: Money matters; title: Nutrition; title: Over-the-counter sales techniques; title: Pharmacy; title: Questioning your clients; title: Reproduction; title: Surgery and anesthesia; title: Telephone skills; title: Urinary behavior problems; title: Vaccinations; title: Weight control and exercise for pets; title: X-Rays, ultrasound, and other high-tech procedures; title: Yearly exams and health care recommendations; title: Zoonotic diseases.