Front office success
Subtitle: how to satisfy patients and boost the bottom line
By: Elizabeth W. Woodcock
Contributors: Medical Group Management Association
Publisher: Medical Group Management Association
Published: 2011
Place of publication: Englewood, CO
Language: eng
Number of pages: 205
ISBN-13: 9781568293790
Subjects: Medical offices; Management; Office Management; Organization & administration; Medical Practice Management
Description: "Front office operations are critical to optimize patient service and patient flow in a medical practice. The ideas, descriptions, and resources in this training guide are valuable whether your front office employees are new, changing duties, or looking for new ideas for roles they have been performing for many years"--Provided by publisher.
Notes: Includes bibliographical references and index.
Table of contents: title: Customer service : making it a personal commitment; title: Reception : the patient has arrived, now what; title: Registration : the process of enrolling patients; title: Telephones : techniques to manage calls; title: Scheduling : setting appointments for patients; title: Time-of-service payments : collecting from patients; title: Waiting : managing the patient's wait; title: Check-out : handling the patient's exit.