Difficult Conversations
Publisher: Harvard Business Review Press
Published: 2016
Place of publication: Boston, USA
Language: eng
Number of pages: 110
ISBN-13: 9781633690783
Description: You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. "Difficult Conversations" walks you through: Uncovering the root cause of friction, Maintaining a positive mind-set, Untangling the problem together, and Agreeing on a way forward.--Publisher website.