Managing customer relationships on the Internet
By: edited by Angelika Lindstrand, Jan Johanson, Dharma Deo Sharma.
Contributors: Lindstrand, Angelika.; Johanson, Jan, 1934-; Sharma, Dharma Deo.
Edition: 1st ed.
Series: International business and management -- 18.; International business and management series
Publisher: Elsevier; Emerald Publishing Limited; Emerald Group Publishing Limited
Published: 2006
Place of publication: Amsterdam; San Diego, CA; Oxford
Language: eng
Number of pages: 307
Subjects: Customer relations -- Management; Relationship marketing; Internet marketing
Notes: Includes bibliographical references and index.