Call Center Handbook
Subtitle: The Complete Guide to Starting, Running and Improving Your Call Center (Call Center Handbook)
Publisher: CMP Books
Published: July 1996
Language: eng
Format: Paperback
Number of pages: 300
ISBN-13: 9780936648958
Subjects: Customer Service; Marketing - Telemarketing; Reference - General; Business / Economics / Finance
First sentence: "When you want to make generalizations and spot trends, one of the most effective things to do is to try to make a model that simulates the broadest possible range of circumstances and see if that model acts like real life."