Service Science and Logistics Informatics: Innovative Perspectives
Subtitle: A multicriteria tool for evaluating performance of service suppliers
Publisher: IGI Global
Published: 2010
Place of publication: New York, U.S.A.
Language: eng
Format: Hardcover
Number of pages: 382
Table of contents: title: Chapters; title: 1.  Innovative Strategies for Logistics Processes; title: Pages 1-20; title: Bikem Türkeli (Marmara University, Turkey); title: Alp Ariburnu (Marmara University, Turkey); title: Özalp Vayvay (Marmara University, Turkey); title: 2.  Research on the Innovation Mechanism and Model of Logistics Enterprise; title: Pages 21-45; title: Zhang Mu (Jinan University, China); title: Li Wenli (Jinan University, China); title: Luo Jing (Jinan University, China); title: Ye Xiang (Jinan University, China); title: Ren Congying (Jinan University, China); title: Wu Chengjuan (Jinan University, China); title: 3.  Managing Customer-Centric Information; title: Pages 46-64; title: Martin Fellenz (Trinity College Dublin, Ireland); title: Mairead Brady (Trinity College Dublin, Ireland); title: 4.  Impact of Wireless Sensor Network Technology on Service Innovation in Supply Chain Management; title: Pages 65-96; title: Gong Li (North Dakota State University, USA); title: Jing Shi (North Dakota State University, USA); title: 5.  Application and Design of Surface Acoustic Wave Based Radio Frequency Identification Tags; title: Pages 97-112; title: Han Tao (Shanghai Jiaotong University, China); title: Shui Yongan (Institute of Acoustics, China); title: 6.  Information Needs of Logistics Service Providers; title: Pages 113-127; title: Ulla Tapaninen (Dr. Tech., Finland); title: Hennariina Pulli (M.Sc, Finland); title: Antti Posti (M.Sc, Finland); title: 7.  IT Audit for Information Logistics; title: Pages 128-143; title: Malgorzata Pankowska (University of Economics,KatowicePoland); title: 8.  Information and Communication Technology in Logistics as a Comparative Advantage; title: Pages 144-156; title: Roman Gumzej (University of Maribor, Slovenia); title: Martin Lipicnik (University of Maribor, Slovenia); title: 9.  How to Market OR/MS Decision Support; title: Pages 157-172; title: Masayuki Ueda (Sapporo University, Japan); title: 10.  A Multicriteria Tool for Evaluating Performance of Service Suppliers; title: Pages 173-194; title: Albalicia Hernández (Universidad Tecnológica de Torreón, Mexico); title: Mario Sifuentes (Corporación Mexicana de Investigación en Materiales, S.A. de C.V. Mexico); title: Miguel Gaston Cedillo Campos (Tecnológico de Monterrey, Mexico); title: 11.  Analyzing Requirements and Approaches for Sourcing Software Based Services; title: Pages 195-205; title: G. Gangadharan (Novay, The Netherlands); title: Erwin Fielt (Queensland University of Technology, Australia); title: 12.  Supplier Relationship Management in Health Care; title: Pages 206-229; title: Tobias Mettler (University of St. Gallen, Switzerland & SAP Research St. Gallen, Switzerland); title: Peter Rohner (University of St. Gallen, Switzerland); title: 13.  Cargo Service Dynamics and Service-Oriented Architecture in East Asian Airports; title: Pages 230-250; title: Joyce Low (National University of Singapore); title: Loon Tang (National University of Singapore); title: Xue-Ming Yuan (Singapore Institute of Manufacturing Technology); title: 14.  Lifecycle Management of SLAs for Service Enterprises; title: Pages 251-271; title: Yang Li (Applications & Services, Research & Technology, British Telecom, UK); title: 15.  Cyber Transportation Logistics; title: Pages 272-298; title: Yupo Chan (University of Arkansas at Little Rock, USA); title: Jaouad Boukachour (School of Logistics, ISEL, France); title: Chia-Chu Chiang (University of Arkansas at Little Rock, USA); title: Madan Dey (University of Arkansas at Pine Bluff, USA); title: Charles-Henri Fredouët (School of Logistics, ISEL, France); title: Hing-Po Lo (City University of Hong Kong, China); title: Farhad Moeeni (Arkansas State University, USA); title: Albert Toh (University of Arkansas at Pine Bluff, USA); title: 16.  Perceived Risk Management; title: Pages 299-314; title: Magali Dubosson (Haute Ecole de Gestion de Geneve (HEG), Switzerland); title: Emmanuel Fragnière (Haute Ecole de Gestion de Geneve (HEG), Switzerland & University of Bath, Switzerland); title: 17.  Prediction Reliability of Container Terminal Simulation Models; title: Pages 315-335; title: Armando Cartenì (University of Salerno, Italy); title: 18.  New Profession Development; title: Pages 336-358; title: Ying Leung (IBM Almaden Research Center, USA); title: Nathan Caswell (Janus Consulting, USA); title: Manjunath Kamath (Oklahoma State University, USA); title: 19.  Logistics Services in the 21st Century; title: Pages 359-378; title: Marcus Thiell (Universidad de los Andes, Colombia); title: Sergio Hernandez (Universidad de los Andes, Colombia)