Crisp: Calming Upset Customers, Third Edition
Subtitle: Staying Effective During Unpleasant Situations (Fifty-Minute Series.)
Edition: 3 edition
Series: Crisp 50 Minute
Publisher: Crisp Learning
Published: April 30, 2002
Language: eng
Format: Paperback
Number of pages: 96
ISBN-13: 9781560526698
Subjects: Customer services; Management & management techniques; Decision Making & Problem Solving; Consumer complaints; Business & Economics; Business / Economics / Finance; Business/Economics; Customer Service; Computers / General
First sentence: Wouldn't it be wonderful if there were no upset customers to contend with?