Performance excellence criteria
Subtitle: a customized performance excellence criteria for PennDOT, based on the Edosomwan-Baldrige-based assessment tool (EBAT-II)
By: Johnson A. Edosomwan.
Contributors: Edosomwan, Johnson Aimie, 1953-; Pennsylvania. Dept. of Transportation.
Publisher: Continuous Improvement Co.
Published: 1998
Place of publication: [Fairfax, VA]
Language: eng
Number of pages: 34
Subjects: Pennsylvania. Dept. of Transportation -- Management.; Consumer satisfaction -- Pennsylvania.
Other titles: Edosomwan-Baldrige-based assessment tool (EBAT-II); EBAT-II
Notes: At head of title: Pennsylvania Department of Transportation.
"Code 9853"--P. [2] of cover.