Untangling organizational gridlock
Subtitle: strategies for building a customer focus
By: Michele L. Bechtell.
Publisher: ASQC Quality Press; AMACOM Books [distributor]
Published: 1993
Place of publication: Milwaukee, Wis; New York, NY
Language: eng
Number of pages: 347
Subjects: Total quality management.; Customer services.; Organizational effectiveness.
Notes: Includes bibliographical references and index.