Service Management
Subtitle: Operations, Strategy, and Information Technology
Edition: 4th edition
Publisher: Irwin/McGraw-Hill
Published: March 2004
Language: eng
Format: Hardcover
Number of pages: 587
ISBN-13: 9780072823738
Subjects: Management - General; Business / Economics / Finance; Management; Service industries; Business/Economics
First sentence: Services lie at the very hub of economic activity in any society.