Understanding and managing customers
By: edited by Isobel Doole, Peter Lancaster, Robin Lowe.
Contributors: Doole, Isobel.; Lancaster, Peter, 1952-; Lowe, Robin, 1945-
Publisher: Financial Times Prentice Hall
Published: 2004
Place of publication: Upper Saddle River, NJ
Language: eng
Number of pages: 368
Subjects: Customer services
Notes: Includes bibliographical references and index.