Performance review and quality in social care
By: editors, Anne Connor and Stewart Black.
Contributors: Connor, Anne.; Black, Stewart.
Series: Research highlights in social work ;; 20
Publisher: Jessica Kingsley Publishers; Jessica Kingsley Pub
Published: 1994
Place of publication: London; Bristol, Pa
Language: eng
Number of pages: 262
Subjects: Social workers -- Supervision of -- Great Britain.; Social workers -- Rating of.; Social workers -- Rating of -- Great Britain.
Description: Performance review has become a major topic in social work. As an all-embracing term, it encompasses broad concepts such as 'quality' and 'accountability' and the specific techniques for measuring and managing performance. This volume is divided into four parts to survey the subject in different areas and to examine its implications from the perspectives of the voluntary sector, management, professional practice, the client, and those implementing performance review.

The importance of supervision and the need for proper consultation with carers when making policy decisions are also discussed, as well as such areas as quality assurance schemes and the proper implementation of complaints procedures. Also included is an analysis of performance review and quality in General Practice.

The final Part provides a general overview of performance and quality review and examines how effective the Citizen's Charter and other quality assurance schemes are and what they mean when put into practice.
Notes: Includes bibliographical references.