Investigation Skills for Managers
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788740306354
Table of contents: title: Content; title: 1. Introduction; title: 1.1. Introduction; title: 1.2. The Basics of Investigations; title: 1.3. The Burden of Proof; title: 1.4. Balancing Action; title: 1.5. The Investigation Process; title: 2. Manage the Scene; title: 2.1. First Aid; title: 2.2. Photographs; title: 2.3. Sketches; title: 2.4. Witnesses; title: 2.5. Equipment; title: 3. Plan the Investigation; title: 3.1. What do you have?; title: 3.2. What About HR Investigations?; title: 3.3. Points to Prove; title: 3.4. Photographs; title: 3.5. Objectives; title: 3.6. Interview Planning; title: 3.7. Documentation; title: 3.8. Who Needs to be Involved; title: 3.9. Reporting; title: 3.10. Terms of Reference; title: 3.11. Control Sheet; title: 4. Gather Information; title: 4.1. Procedures and Documentary Evidence; title: 4.2. What Are You Looking For?; title: 4.3. What To Do With The Information Gathered?; title: 5. Conduct Interviews; title: 5.1. Conduct Interviews; title: 5.2. Elimination Statements; title: 5.3. Order of Interviews; title: 5.4. What is Being Established?; title: 5.5. Planning; title: 5.6. Communication; title: 5.7. Structuring the Interview; title: 5.8. Asking Questions; title: 5.9. Statements; title: 5.10. Note Taking; title: 6. Review; title: 6.1. Review the Investigation; title: 6.2. Things to check; title: 7. Complete Report; title: 7.1. Complete the Report; title: 7.2. Structure of the Report; title: 7.3. Recommendations; title: 7.4. How are people involved?; title: 8. Follow Up on Recommended Actions; title: Appendices