Voice of the customer
Subtitle: capture and analysis
By: Kai Yang
Series: Six sigma operational methods series
Publisher: McGraw-Hill; McGraw-Hill Education; McGraw Hill
Published: 2008
Place of publication: New York
Language: eng
Number of pages: 416
ISBN-13: 9780071465441
Subjects: Quality control -- Statistical methods; Production management -- Statistical methods; Six sigma (Quality control standard)
Notes: Includes bibliographical references (p. 399-402) and index