Fearless facilitation
Subtitle: the ultimate field guide to engaging (and involving!) your audience
By: Cyndi Maxey and Kevin E. O'Connor
Contributors: O'Connor, Kevin, 1947-
Publisher: Pfeiffer
Published: 2013
Place of publication: San Francisco, CA
Language: eng
Number of pages: 182
ISBN-13: 9781118375815
Subjects: Business presentations; Business communication
Notes: Includes index.
Table of contents: title: Preface; title: Acknowledgments; title: About the authors; title: Introduction; title: Heard on the street : the audience does know!; title: The audience doesn?t lie; title: It's about time!; title: It all begins with courage; title: Keys to facilitate fearlessly; title: And on a final and very important note; title: Organic facilitation; title: Organic facilitation is less known; title: Organic facilitation is healthier in the long run; title: Organic facilitation takes time to perfect (or, actually, make appear imperfect); title: Intimacy is key; title: The fourth wall; title: The wall it's ok to break; title: Food, fun, and safety; title: Tools for your fearless tool bag; title: Rules for breaking the wall; title: Dance naked! : the wisdom is in the room; title: How to work (and not work) the room; title: How fred friedman broke the fourth wall; title: Have fun with one or with one hundred; title: Take it professionally, not personally; title: As you begin, notice who is "with" you through their reactions, eye contact, or what seems to be working, even in a small way; title: Be ready to adapt; title: Know that you can't win them all; title: Yes, facilitation works with very large audiences!; title: Adapting to an unexpectedly small audience; title: Coach's comments; title: Dialogue not monologue (worse, duologue); title: Conversation is not easy for most; title: Can you converse without a cocktail?; title: Conversation: begin at the beginning; title: The break is never really a break; title: Dialogue during your meeting; title: Dialogue post-meeting; title: Coach's comments; title: The set-up: making it happen; title: The learning environment; title: You can always facilitate, no matter the circumstances; title: Lessons from one executive?s transformation; title: Coach's comments; title: Listen live, then disappear!; title: What oprah and larry know; title: What the best do not do; title: What the journalist uncovers; title: What the orchestra conductor knows; title: What the sales professional knows; title: Really good facilitators use these questions; title: Really good facilitators avoid these questions; title: What listening live is not; title: Timing is everything; title: Your natural resources; title: Coach's comments; title: Go with it!; title: Take what they give you; title: Trust!; title: When you know more and they came to hear it; title: When you need to (and should) keep emotion at bay; title: When you can?t think and hit at the same time; title: Home run!; title: Coach's comments; title: It's about the audience, first and always, in all ways!; title: What a ninety-one-year-old knows; title: What a professional magician knows; title: What an eighth-grade teacher knows; title: What engineers know; title: Connection is never perfection; title: What the professional comedian knows; title: Audiences will react differently to the same story; title: Avoid death by committee; title: Yikes! a whole room full of; title: When times go less well than planned; title: People and groups who exhibit predictable challenges; title: People who are disconnected; title: Only one person to facilitate; title: In your writing, especially when you need to persuade; title: Gaining traction; title: Keeping momentum; title: When all else fails . . . people who won?t change, no matter what; title: Conclusion: now is the beginning of your new skill; title: Appendix a: sure things : eight discussion topics that never fail; title: Appendix b: four keys to making it easier; title: Appendix c: momentum magic; title: Appendix d: oops! when meetings don?t go so well; title: Appendix e: techniques for teleconference and virtual meeting facilitation.