Touchstones
Subtitle: ten new ideas revolutionizing business
By: William A. Band.
Series: New directions in business
Publisher: J. Wiley
Published: 1994
Place of publication: New York
Language: eng
Number of pages: 306
Subjects: Management -- United States; Quality of products -- United States -- Management; Customer services -- United States -- Management
Notes: Includes bibliographical references (p. 257-288) and index.