Call Center Operations
Subtitle: Profiting from Teleservices
Edition: 1st edition
Publisher: McGraw-Hill Professional
Language: eng
Format: Paperback
Number of pages: 528
ISBN-13: 9780070164307
Subjects: Business strategy; Postal & telecommunications industries; Technology; Data Transmission Systems; Telephone Engineering; Technology & Industrial Arts; New Age; Telecommunications; Engineering - Electrical & Electronic; Marketing - Multilevel; Business & Economics-Marketing - Multilevel; Technology / Telecommunications; Technology-Engineering - Electrical & Electronic; Data Transmission Systems - General; Call centers; Telecommunication
First sentence: With increased business pressures to contain operating costs, develop new channels for marketing products and services, and become more competitive overall in the marketplace, many firms are looking to technology as part of a strategic plan to accomplish its mission and profitability goals.