Six Sigma in Transactional and Service Environments
Publisher: Gower
Published: September 2004
Language: eng
Format: Hardcover
Number of pages: 163
ISBN-13: 9780566085772
Subjects: Customer services; Business & Economics; Business / Economics / Finance; Business/Economics; Leadership; Organizational Behavior; Management; Quality control; Service industries; Six sigma (Quality control sta; Six sigma (Quality control standard); Statistical methods
First sentence: In recent years, much has been published about Six Sigma in the business and academic press and on the Internet.