Kundernas kvalitetsupplevelse i konsumtionsfasen
Subtitle: en studie av tjänsters kvalitet = The customers' quality perception in the consumption phase
By: Lars-Johan Lindqvist.
Series: Forskningsrapporter från Svenska handelshögskolan,; Swedish School of Economics and Business Administration research reports ;; 17; Forskningsrapporter (Svenska handelshögskolan (Helsinki, Finland)) ;; 17.
Publisher: Svenska handelshögskolan
Published: 1988
Place of publication: Helsingfors
Language: swe; eng
Number of pages: 95
Subjects: Customer services -- Sweden.; Quality assurance -- Sweden.
Other titles: Customers' quality perception in the consumption phase.
Notes: Bibliography: p. 85-88.
Summary in English.