Evaluasi kualitas pelayanan perusahaan daerah air minum (PDAM) Surakarta dengan fuzzy servqual
Subtitle: laporan penelitian dosen muda
By: oleh Eko Setiawan, Septin Puji Astuti, Hafidh Munawir.
Publisher: Fakultas Teknik, Universitas Muhammadiyah Surakarta
Published: 2006
Place of publication: [Surakarta]
Language: ind
Format: Microform
Number of pages: 25
Notes: Microfiche. Jakarta : Library of Congress Office ; Washington, D.C. : Library of Congress Photoduplication Service. 2008. 1 microfiche. Master microform held by: DLC.

In Indonesian, with summary in English.