Customer-focused quality
Subtitle: what to do on Monday morning
By: Tom Hinton, Wini Schaeffer.
Contributors: Schaeffer, Wini.
Publisher: Prentice Hall
Published: 1994
Place of publication: Englewood Cliffs, N.J
Language: eng
Number of pages: 273
Subjects: Customer services -- Quality control.; Consumer satisfaction.; Total quality management.
Notes: Includes bibliographical references (p. 261-263) and index.