Managing Quality Customer Service
Series: Better Management Skills
Publisher: Kogan Page
Published: January 30, 1991
Format: Hardcover
Number of pages: 96
ISBN-13: 9780749403515
Subjects: Public relations; Personnel & human resources management; Management & management techniques
First sentence: Stage One, UNDERSTAND YOUR CUSTOMERS, serves as a point of reference for the remaining four stages in the quality customer-service management cycle.