Critical knowledge transfer
Subtitle: tools for managing your company's deep smarts
By: Dorothy Leonard, Walter Swap, Gavin Barton
Contributors: Swap, Walter C., author; Barton, Gavin, author
Publisher: Harvard Business Review Press
Published: 2015
Language: eng
Number of pages: 219
ISBN-13: 9781422168110
Subjects: Management; Mentoring in business; Information technology; Knowledge management; Technological innovations; Information resources management
Description: "Addressing the critical issue of knowledge transfer within an organization, this book offers practical advice on how to structure the transition of documented information and the even more valuable non-documented knowledge that outgoing staffers have-before it leaves with them. Whether a result of a retirement, an acquisition, promotions, transfers, or layoffs-all organizations have lost what these authors call "deep smarts" when workers leave. Now, Dorothy Leonard and Walter Swap, coauthors of the popular Deep Smarts, and their coauthor Gavin Barton offer a solution. The trio has constructed a new approach that not only helps organizations put in place the structures and practices to pass along knowledge from expert to successor, but also identifies tacit knowledge-knowledge that is largely undocumented and lives inside of people's heads. Based on theory and research, this book offers a variety of examples, tools, and templates to take action before essential knowledge disappears"--
Notes: Includes bibliographical references and index.