Assertiveness
Subtitle: how to be strong in every situation
By: Conrad Potts & Suzanne Potts
Contributors: Potts, Suzanne
Publisher: MJF Books; MJF
Published: 2013
Place of publication: New York
Language: eng
Number of pages: 232
ISBN-13: 9781606712221
Subjects: Assertiveness (Psychology)
Notes: Includes index.
Table of contents: title: What is assertion?; title: Win-Win; title: It's all in the mind; title: Assertive communication; title: Getting the respect you deserve at work; title: Getting the best out of people at work; title: Handling difficult behaviour and coping with conflict; title: Being assertive in meetings and presentations; title: Families; title: who'd have 'em?; title: Friends, neighbours and social occasions; title: Getting the service you deserve.