Exit, voice, and loyalty
Subtitle: responses to decline in firms, organizations, and states
By: Albert O. Hirschman.
Publisher: Harvard University Press
Published: 2004
Place of publication: Cambridge, Mass
Language: eng
Number of pages: 162
Subjects: Organizational sociology.; Dissenters.; Loyalty.
Description: An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one-exit-is for the member to quit the organization or for the customer to switch to the competing product, and the other-voice-is for members or customers to agitate and exert influence for change "from within."--Publisher description.
Notes: Includes bibliographical references and index.