Service, service, service
Subtitle: a secret weapon for your growing business
By: Steve Albrecht.
Publisher: Adams Media Corp.
Published: 1994
Place of publication: Holbrook, Mass
Number of pages: 288
ISBN-13: 9781558507586
Subjects: Customer services.
Other titles: Adams service, service, service
Table of contents: title: The customer obsession: the mission statement; title: Success obstacles; title: The service triangle: centering on the customer; title: Understanding your customers; title: Building your strategy; title: Instilling spirit; title: The added value of customer-friendly systems; title: Creating your service surrogate; title: Ten critical success factors: doing the right things with the right people; title: Bending the envelope; title: Getting back to you; title: Appendix.