Planen, Planabweichungen, Planschwächen
Subtitle: eine empirische Untersuchung zum Planen und zur Realisierung von Plänen in Interaktionen am Fahrkartenschalter und in Telephoninteraktionen bei Notfällen
By: Anna Mielniczuk.
Publisher: Pollux
Published: 1989
Place of publication: Karlsruhe
Language: ger
Number of pages: 392
Subjects: Planning -- Psychological aspects.; Interpersonal communication.; Stress (Psychology); Railroads -- Reservation systems -- Psychological aspects -- Case studies.; Telephone -- Emergency reporting systems -- Psychological aspects -- Case studies.
Notes: Includes bibliographical references (p. 381-392).
Revision of the author's thesis (doctoral)--Freiburg (Breisgau), 1988.