On the Front Line
Subtitle: Organization of Work in the Information Economy (Cornell International Industrial and Labor Relations Reports, No 35.)
Publisher: ILR Press
Published: July 1999
Language: eng
Format: Paperback
Number of pages: 288
ISBN-13: 9780801485671
Subjects: Customer services; Work & labour; Service industries; Industrial sociology; Business & Economics; Workflow systems; Business / Economics / Finance; Reference - General; Business/Economics; Australia; Japan; USA; Labor; Work; Management - General; Production management
First sentence: IN the industrial era, scientific management was the handmaiden of mass production.