Unexpected consequences
Subtitle: why the things we trust fail
By: James William Martin
Publisher: Praeger
Published: 2011
Place of publication: Santa Barbara, Calif
Language: eng
Number of pages: 280
ISBN-13: 9780313393112; 9780313393129
Subjects: Social aspects; Industrial design; Product design; Organizational behavior
Notes: Includes bibliographical references and index.
Table of contents: title: Designing products and services is a process; title: Behavior influences the design process; title: Universal principles for good design; title: Successful designs depend on organizational culture; title: Why the things we trust fail; title: Catastrophic failures have common causes; title: Rethinking unexpected consequences.