The service encounter
Subtitle: managing employee-customer interaction in service businesses
By: edited by John A. Czepiel, Michael R. Solomon, Carol F. Surprenant. --
Contributors: Czepiel, Kohn A.; Solomon, Michael R.; Surprenant, Carol F.
Series: The advances in retailing series
Publisher: Free Press
Published: 1984
Place of publication: Lexington, Mass
Number of pages: 338
Subjects: Customer relations -- Addresses, essays, lectures.; Retail trade -- Addresses, essays, lectures.; Service industries -- Addresses, essays, lectures.
Notes: Includes bibliographical references and index.

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