Business for the 21st century
Subtitle: towards simplicity and trust
By: François Dupuy ; translated by Rupert Swyer
Publisher: Palgrave Macmillan
Published: 2011
Place of publication: Houndmills, Basingstoke, Hampshire; New York
Language: eng
Number of pages: 204
ISBN-13: 9780230292635
Subjects: Business enterprises; Industrial management; History; Organizational behavior
Other titles: Business for the twenty-first century
Description: "Through 18 brand new case studies this book shows how companies did not manage labor and customers as long as they did not need to. With competition becoming tougher and tougher, they tried to recover control, using more and more processes and reporting systems. The result is exactly the opposite: the more they rule, the more they lose control"--
Notes: Includes bibliographical references (p. 193-197) and index.
Table of contents: title: We have let work 'slip'; title: Silo organizations and their unwanted side-effects; title: We've let the customer get away; title: Sacrificing the front-line managers; title: Integration and processes : a marriage made in hell; title: Trust destroyed, trust rebuilt; title: The difficulty of changing endogenous organizations; title: Simplicity, trust and communities of interest : can things be done differently?