Pengurusan Kualiti dan Perpustakaan:
Subtitle: Ke Arah Transformasi Pengajian Tinggi Negara
Publisher: Penerbit Universiti Utara Malaysia
Published: 2015
Place of publication: Sintok, Kedah Darul Aman, Malaysia
Language: may
Format: Softcover
Number of pages: 252
ISBN-13: 9789670876054
Description: This book includes some quality management models that are useful to a library, especially to academic libraries. Like the ISO 9001 Quality Management model, the Malcolm Baldridge National Quality Award (MBNQA) and The European Quality Award (EFQA).