Quality management for IT services
Subtitle: perspectives on business and process performance
By: Claus-Peter Praeg and Dieter Spath, editors
Publisher: Business Science Reference
Published: 2010
Place of publication: Hershey, PA
Language: eng
Number of pages: 350
ISBN-13: 9781616928896; 9781616928919
Description: "This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
Notes: Includes bibliographical references and index.