The amazement revolution
Subtitle: seven customer service strategies to create an amazing customer (and employee) experience
By: Shep Hyken
Edition: 1st ed.
Publisher: Greenleaf Book Group Press
Published: 2011
Place of publication: Austin, Tex
Language: eng
Number of pages: 214
ISBN-13: 9781608321063
Subjects: Customer services; Interpersonal relations; Communication in organizations; Customer relations
Other titles: Seven customer service strategies to create an amazing customer (and employee) experience; Customer service strategies to create an amazing customer (and employee) experience
Description: A guide to the principle of customer amazement. Hyken uses fifty companies as role-model examples to teach seven powerful strategies that will kick-start the revolution in your organization.
Notes: Includes bibliographical references (p. 199-202) and indexes.
Table of contents: title: What is amazement?; title: The right thing to do; title: How we got here; title: The master class; title: The master class : American express; title: Role models for amazement; title: Strategy #1 : provide membership; title: Strategy #2 : have serious fun; title: Strategy #3 : cultivate partnership; title: Strategy #4 : hire right; title: Strategy #5 : create a memorable after-experience; title: Strategy #6 : build community; title: Strategy #7 : walk the walk; title: Create your own amazement revolution; title: The art of amazement to-do list; title: Amazement brainstorm worksheets.; title: What is amazement?; title: The master class; title: Role models for amazement; title: Create your own amazement revolution.