42 rules for outsourcing your call center
Subtitle: best practices for outsourcing call center planning, operations and management
By: by Geoffrey A. Best
Series: 42 rules series
Publisher: Super Star Press
Published: 2011
Place of publication: Cupertino, CA
Language: eng
Format: [electronic resource] :
Number of pages: 126
ISBN-13: 9781607730699; 9781607730682
Subjects: Management; Contracting out; Call centers; TECHNOLOGY & ENGINEERING / Telecommunications; Customer services; BUSINESS & ECONOMICS / Industries / Media & Communications
Other titles: Forty-two rules for outsourcing your call center
Description: Annotation
Notes: Title from PDF title page (viewed on Jan. 19, 2012).

Includes bibliographical references (p. 116-119).