Up in the air
Subtitle: how the airlines can improve performance by engaging their employees
By: Greg J. Bamber ... [et al.].
Contributors: Bamber, Greg, 1949-
Publisher: Cornell University Press
Published: 2009
Place of publication: Ithaca
Language: eng
Number of pages: 222
ISBN-13: 9780801447471
Subjects: Airlines -- United States -- Employees; Airlines -- United States -- Personnel management; Airlines -- Employees -- Labor unions -- United States; Industrial relations -- United States; Airlines -- Employees; Airlines -- Personnel management; Airlines -- Employees -- Labor unions; Industrial relations
Description: "Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan, and Andrew von Nordenflycht explore questions about the future of the airline industry, using a mix of quantitative evidence and qualitative studies of airlines from North America, Asia, Australia, and Europe. Up in the Air provides clear and realistic strategies for achieving a better, more equitable balance among the interests of customers, employees, and shareholders. Specifically, the authors recommend that firms learn from the innovations of companies like Southwest and Continental airlines in order to build a positive workplace culture that fosters coordination and commitment to high-quality service; labor relations policies that avoid long, drawn-out conflicts in negotiating new agreements; and business strategies that can sustain investor, employee, and customer support through the ups and downs of business cycles."--Jacket.
Notes: Includes bibliographical references and index.
Table of contents: title: Low-cost competition in the airline industry; title: Developments in the U.S. airline industry; title: Developments in the airline industry in other countries; title: Industry trends in costs, productivity, quality, and morale; title: Alternative strategies for new entrants : Southwest vs. Ryanair; title: The legacy response : alternative approaches; title: Building a more balanced airline industry.