Blueprints for Service Quality: The Federal Express Approach 
Subtitle: Ama Management Briefing
Edition: 3rd edition
Publisher: Amacom Books
Published: July 1997
Language: eng
Format: Paperback
Number of pages: 79
ISBN-13: 9780814423646
Subjects: Management; Transportation (Specific Aspects); Transportation; Business/Economics; Federal Express Corporation; General; Express service