Coaching and counseling
Subtitle: a practical guide for managers and team leaders
By: Marianne Minor.
Edition: 3rd ed.
Series: A fifty-minute series book; Fifty-Minute series
Publisher: Crisp Learning
Published: 2002
Place of publication: Menlo Park, Calif
Language: eng
Number of pages: 88
Subjects: Employees -- Training of
Notes: Includes bibliographical references (p. 83).
Table of contents: title: Machine generated contents note: Part 1: Coaching and Counseling; title: Definitions of Coaching and Counseling3; title: The Benefits of Coaching4; title: The Benefits of Counseling6; title: Part 2: When to Coach or Counsel; title: Developing Your Awareness18; title: Symptoms of Performance Problems21; title: Root Causes of Performance Problems22; title: Personal Problems that May AffectJob Performance25; title: D epression26; title: G rief R eactions28; title: Hostility (that Could Lead to Violence)30; title: Chemical Dependency32; title: Case Studies: Evaluating Your Skills34; title: Part 3: Giving and Receiving Feedback; title: Making Feedback Effective39; title: Four Types of Feedback40; title: Case Studies: Giving Feedback51; title: Be a Positive Role Model54; title: Part 4: Plan and Conduct Coaching and Counseling Sessions; title: Preparing for a Coaching or Counseling Session57; title: Ten Guidelines for Conducting a Successful Coaching Session59; title: Ten Guidelines for Conducting a Successful Counseling Session61; title: Case Studies: Making a Plan63; title: Performance Appraisal Guidelines69; title: What to Do When All Else Fails70; title: Disciplinary Action-The Last Alternative71; title: Part 5: Appendix; title: Personal Action Plan77; title: Author's Suggested Responses78; title: Additional Reading83.