Providing Quality in the Public Sector
Subtitle: A Practical Approach to Improving Public Services
Contributors: Lucy Gaster (Editor); Amanda Squires (Editor)
Edition: 1 edition
Publisher: Open University Press
Published: March 1, 2003
Language: eng
Format: Hardcover
Number of pages: 272
ISBN-13: 9780335209569
Subjects: Central government; Civil service & public sector; Local government; Political Science; Politics / Current Events; Politics/International Relations; Public Affairs & Administration; Public Policy - General; Great Britain; Management; Municipal services; Public administration
First sentence: It is now rare for a government statement about public services not to mention the idea of 'improvement' and, often in the same breath, of 'quality'.