Phone clones
Subtitle: authenticity work in the transnational service economy
By: Kiran Mirchandani
Publisher: ILR Press
Published: 2012
Place of publication: Ithaca
Language: eng
ISBN-13: 9780801450648; 9780801477676
Subjects: International business enterprises; Customer services; Social conditions; Call center agents; Service industries workers; Intercultural communication; Identity (Psychology)
Notes: Includes bibliographical references and index.
Table of contents: title: Introduction : the authentic clone; title: Transnational customer service : a new touchstone of globalization; title: Language training : the making of the deficient worker; title: Hate nationalism and the outsourcing backlash; title: Surveillance schooling for professional clones; title: "Don't take calls, make contact!" : legitimizing racist abuse; title: Being nowhere in the world : synchronous work and gendered time; title: Conclusion : authenticity work in the transnational service economy.