Effect of service climate on service quality
Subtitle: test of a model using hierarchical linear modeling
By: by Amit Gupta & Martin J. Gannon.
Contributors: Indian Institute of Management, Bangalore.
Series: Working paper ;; no. 202; Working paper (Indian Institute of Management, Bangalore) ;; 202.
Publisher: Indian Institute of Management
Published: 2002
Place of publication: Bangalore
Language: eng
Format: Microform
Number of pages: 22
Subjects: Organizational behavior.; Corporate culture.
Notes: Microfiche. New Delhi : Library of Congress Office ; Washington, D.C. : Library of Congress Photoduplication Service, 2005. 1 microfiches. Master microform held by: DLC.
Includes bibliographical references (p. 18-20).