Reference and Access for Archives and Manuscripts
Series: Archival Fundamentals Series III
Publisher: Society of American Archivists
Published: 2020
Place of publication: Chicago
Language: eng
Format: Paperback
Number of pages: 195
ISBN-13: 9781945246388
Copyright date: 2020
Table of contents: label: FOREWORD
title: The Evolution of a Book Series
pagenum: ix; label: PREFACE
title: xiii; label: Acknowledgments
title: xiv; label: INTRODUCTION
title: 1; label: Reference and Access: Historical Influences and Innovations
title: 2; label: Conclusion
title: 10; label: 1
title: Contextualizing Reference Within an Archives Program
pagenum: 13; label: Acquisition and Appraisal
title: 15; label: Arrangement and Description
title: 17; label: Preservation
title: 18; label: Digital Content
title: 18; label: Outreach and Advocacy
title: 19; label: Conclusion
title: 20; label: 2
title: Reference Skills and Knowledge
pagenum: 22; label: Knowledge
title: 23; label: Technical Skills and Knowledge
title: 24; label: Interpersonal Skills
title: 25; label: Reference Manual
title: 26; label: Training
title: 27; label: Conclusion
title: 29; label: 3
title: Users
pagenum: 31; label: Information Seeking
title: 31; label: Archival Literacy and Intelligence
title: 32; label: Levels of User Experience
title: 34; label: User Types
title: 34; label: Conclusion
title: 38; label: 4
title: Reference Interaction
pagenum: 39; label: Behavior and Communication
title: 39; label: Reference Interview
title: 41; label: Virtual and Remote Reference
title: 45; label: Dealing with Difficult Patrons
title: 47; label: Conclusion
title: 50; label: 5
title: Physical Access
pagenum: 52; label: Reading Room and Research Area
title: 52; label: Staffing
title: 54; label: Registration
title: 56; label: Use and Handling
title: 58; label: Security
title: 60; label: Conclusion
title: 62; label: 6
title: Intellectual Access
pagenum: 65; label: Arrangement and Description
title: 65; label: Access Outputs
title: 69; label: Conclusion
title: 73; label: 7
title: Virtual Access
pagenum: 74; label: Websites
title: 75; label: Digital Collections
title: 77; label: Systems and Formats
title: 80; label: Metadata
title: 81; label: Virtual Reading Room
title: 82; label: Innovations in Digital Research
title: 83; label: Conclusion
title: 85; label: 8
title: Ethics, Patron Privacy, and Accessibility
pagenum: 87; label: Ethics
title: 87; label: Patron Privacy
title: 88; label: Accessibility
title: 90; label: Conclusion
title: 93; label: 9
title: Legal Regulations
pagenum: 95; label: Archivists’ Responsibility
title: 96; label: Freedom of Information Act
title: 96; label: Family Educational Rights and Privacy Act (FERPA)
title: 97; label: Health Insurance Portability and Accountability Act (HIPAA)
title: 99; label: Privacy Act
title: 99; label: Public Company Accounting Reform and Investor Protection Act
title: 99; label: Copyright
title: 100; label: Restrictions
title: 109; label: Conclusion
title: 112; label: 10
title: Use Policies
pagenum: 115; label: Types of Uses
title: 115; label: Reproductions
title: 116; label: Copyright and Public Domain
title: 122; label: Procedures
title: 123; label: Loans
title: 124; label: Attributions
title: 125; label: Conclusion
title: 126; label: 11
title: Outreach
pagenum: 127; label: Development and Strategy
title: 128; label: Social Media
title: 130; label: Crowdsourcing
title: 131; label: Friends Groups
title: 132; label: Conclusion
title: 133; label: 12
title: Assessment of Reference Programs
pagenum: 134; label: Public Services Metrics
title: 135; label: User Studies
title: 136; label: Data Ethics and Privacy
title: 138; label: Conclusion
title: 139; label: 13
title: The Future of Access and Reference
pagenum: 140; label: POSTSCRIPT
title: 142; title: APPENDIXES; label: A
title: Examples of Reference Manuals
pagenum: 144; label: B
title: Examples of Registration Forms
pagenum: 146; label: C
title: Examples of Online Reference Request Forms
pagenum: 149; label: D
title: Examples of Access Outputs, Alternative Formats
pagenum: 152; label: E
title: Examples of Reproduction Request Forms
pagenum: 158; label: F
title: Examples of Permission to Publish Forms
pagenum: 161; label: BIBLIOGRAPHY
title: 165; label: ABOUT THE AUTHOR
title: 189; label: INDEX
title: 190