Faster, cheaper, better
Subtitle: the 9 levers for transforming how work gets done
By: Michael Hammer and Lisa W. Hershman
Contributors: Hershman, Lisa W.
Edition: 1st ed.
Publisher: Crown Business
Published: 2010
Place of publication: New York
Language: eng
Number of pages: 302
ISBN-13: 9780307453792
Subjects: Reengineering (Management); Performance; Management; Organizational effectiveness; Workflow
Notes: Includes index.
Table of contents: title: Introduction: the rise and fall of corporate heroes; title: Design: From the worm's eye view to the bird's eye view: the principles of designing processes; title: Measure for measure: getting process metrics right; title: Taking ownership: creating a new role for a process organization; title: Performers and infrastructure: Getting end-to-end work done; title: Leadership and culture: creating change and making it stick; title: Governance and expertise: keeping process on course; title: Pulling it all together; title: Tetra Pak: a business transformed; title: Gamesa: creating a company-wide process culture; title: Four Aces: coming up short; title: Hattaway Inc.: the band-aid; title: Acme specialities: the best-laid plans; title: Modeling process maturity: your guide through the journey; title: The process and enterprise maturity model (PEMM).