When people complain
Subtitle: using communication, negotiation and problem solving to resolve complaints
By: [Lorenz W. Aggens] ; produced for Office of the Deputy Chief of Staff, Engineer, U.S. Army, Europe, and Seventh Army
Contributors: United States. Army. Europe and Seventh Army. Office of the Deputy Chief of Staff, Engineer; U.S. Army Engineer Institute for Water Resources
Series: IWR report -- 91-R-4
Publisher: US Army Corps of Engineers, Water Resources Support Center, Institute for Water Resources
Published: 1991
Place of publication: Ft. Belvoir, VA
Language: eng
Format: Microform
Subjects: Conflict management; Problem solving; Negotiation
Other titles: Using communication, negotiation and problem solving to resolve complaints
Notes: Distributed to depository libraries in microfiche

Shipping list no.: 92-1621-M

"June 1991."

Includes bibliographical references (p. Ref-1 - Ref-6)

Final

Microfiche. [Washington, D.C.?] : Supt. of Docs., U.S. G.P.O., [1992] 2 microfiches : negative