Your call is (not that) important to us
Subtitle: customer service and what it reveals about our world and our lives
By: by Emily Yellin.
Publisher: Free Press
Published: 2009
Place of publication: New York
Language: eng
Number of pages: 291
ISBN-13: 9781416546894
Subjects: Customer services; Customer relations; Corporations -- Public relations
Description: An assessment of the reasons for poor-quality call-center customer service. Evaluates such topics as endless pre-recorded menus, representatives who do not speak the same language as their customers, and the current efforts of consumer advocates.