The evolution of customer loyalty
Subtitle: bringing the customer inside
By: [by Donald Briscoe].
Series: Detailed findings -- 342-02.
Publisher: Conference Board of Canada
Published: 2002
Place of publication: Ottawa, Ont
Language: eng
Number of pages: 40
Subjects: Customer loyalty; Customer services; Organizational change
Notes: Cover title.

"April 2002."

Includes bibliographical references.