Customer Service
Subtitle: Empowerment and Entrapment
Contributors: Andrew Sturdy (Editor); Irena Gruelis (Editor); Hugh Willmott (Editor)
Publisher: Palgrave Macmillan; Palgrave
Published: January 18, 2003
Language: eng
Format: Paperback
Number of pages: 224
ISBN-13: 9780333946077
Subjects: Customer services; Business & Economics; Business / Economics / Finance; Business/Economics; Customer Service; Labor; Business & Economics / Labor; General
First sentence: This quote is as relevant today as it was when first published, 50 years ago.