The winner's attitude
Subtitle: using the switch method to change how you deal with difficult people and get the best out of any situation at work
By: by Jeff Gee & Val Gee.
Contributors: Gee, Val.
Publisher: McGraw-Hill
Published: 2006
Place of publication: New York
Language: eng
Subjects: Customer services.; Customer relations.; Interpersonal relations.
Notes: Includes bibliographical references and index.
Table of contents: title: Introduction; title: The brain switch; title: Overcome your anger; title: Understanding how amazing you are and the power you have; title: From average to outstanding customer service; title: Handling the work load; title: Email is information not communication; title: Become the observer, not the absorber; title: Make stress work for you in your life; title: How to really communicate using all your senses; title: You cant change who you are-you just make better choices; title: Everything starts with you; title: Manifest the amazing you for yourself and your customer.