Designing the best call centre for your business
Subtitle: a complete guide for location, services, staffing, and outsourcing
By: by Brendan Read.
Publisher: CMP Books; distributed to the book trade in the U.S. and Canada by Publishers Group West; CMP; McGraw-Hill
Published: 2000
Place of publication: New York
Language: eng
Number of pages: 281
Subjects: Call centers.; Customer relations.; Customer services -- Management.
Notes: Includes internet references (p. 279-281).