Learning points.
By: Peter R. Garber.
Series: Learning points series
Publisher: HRD Press
Published: 2005
Place of publication: Amherst, Mass
Language: eng
Number of pages: 122
Subjects: Customer services -- Management.; Customer services -- Quality control.; Customer services -- Problems, exercises, etc.
Other titles: 100 activities and actions for customer service excellence; One-hundred activities and actions for customer service excellence