Customer loyalty and switching
Subtitle: the new dynamics of retail competition
By: James Newcomb and Anne Peters.
Contributors: Financial Times Energy, Inc.; E Source.
Series: Strategic issues paper -- XIII.
Publisher: Financial Times Energy, Inc.
Published: 2000
Place of publication: Boulder, Colo
Language: eng
Number of pages: 54
Subjects: Energy industries -- Marketing; Customer services; Customer relations; Electric utilities -- Marketing; Competition; Electric utilities -- Deregulation; Customer loyalty; Electric utilities -- Management
Notes: "This report is one of an ongoing series of reports provided as an exclusive service for E Source members.

"E Source and the E logo are registered trademarks of Financial Times Group."

Includes bibliographical references.