Using your emotional intelligence to develop others
By: Sheri Caldwell,  Linda Gravett.
Contributors: Gravett, Linda.
Publisher: Palgrave Macmillan
Published: 2009
Place of publication: New York City
Language: eng
Number of pages: 175
ISBN-13: 9780230614581
Subjects: Management -- Psychological aspects; Leadership -- Psychological aspects; Emotional Intelligence; Customer services -- Psychological aspects
Notes: Includes bibliographical references and index.
Table of contents: title: The advantage of emotionally intelligent training; title: Emotional intelligence in the needs analysis process; title: Emotional intelligence in training design; title: It's show time: the emotionally intelligent trainer in action; title: Emotional intelligence and the measurement process; title: How to develop your emotional intelligence as a trainer; title: Best practices from the best trainers; title: Leadership practices: a framework for success; title: Enhancing key dimensions of emotional intelligence; title: Here's your checklist for application!; title: A self assessment on emotional intelligence; title: Now what?! the path forward.