Qualität elektronischer Dienstleistungen
Subtitle: Messung und Auswirkungen
By: Ibrahim Köse.
Series: Schriften zu Marketing und Handel -- Bd. 1
Publisher: Lang
Published: 2007
Place of publication: Frankfurt am Main; New York
Language: ger
Number of pages: 188
Subjects: Customer services -- Evaluation; Electronic commerce -- Evaluation; Customer services -- Automation
Notes: Originally presented as the author's thesis (doctoral)--Wissenschaftliche Hochschule für Unternehmensführung Vallendar, 2006.

Includes bibliographical references (p. 169-188).