Secret Service
Subtitle: Hidden Systems That Deliver Unforgettable Customer Service
Edition: 1st edition
Publisher: AMACOM/American Management Association
Published: January 2003
Language: eng
Format: Paperback
Number of pages: 208
ISBN-13: 9780814471715
Subjects: Customer services; Consumer satisfaction; Business & Economics; Business / Economics / Finance; Business/Economics; Customer Service; Customer loyalty
First sentence: "Service in America today has never been worse."