Aftersales management
Subtitle: creating a successful aftersales strategy to reduce costs, improve customer service and increase sales
By: David Brock.
Publisher: Kogan Page
Published: 2009
Place of publication: London; Philadelphia
Language: eng
Number of pages: 218
ISBN-13: 9780749456412
Subjects: Retail trade -- Management; Returning goods; Quality of products; Customer service; Customer relations
Notes: Includes bibliographical references.