Customer service DNA
Subtitle: building blocks that drive customer loyalty
By: Curtis Hill & Erik Alberts, with Richard Godfrey
Contributors: Alberts, Erik, 1974- author; Godfrey, Richard L. (Richard Lorin), 1958- author
Publisher: CFI
Published: 2011
Place of publication: Springville, Utah
Language: eng
ISBN-13: 9781599559698
Copyright date: 2011
Subjects: Customer services
Table of contents: title: Customer service : traditional vs. evolutionary; title: Transactional vs. relational customer service; title: Processes vs. principles; title: Repair vs. prevention; title: The three "rights" : getting it right, not just "righter"; title: Seeing things clearly; title: Clearer vision through reading patterns; title: Reality based; title: Relationship builders; title: Trustworthy; title: Excellent and consistent; title: Flexible and scalable; title: Accessible and useable; title: Global and local; title: Epilogue : the choices are up to you.