Service Level Agreements
Subtitle: Winning A Competitive Edge for Support & Supply Services
Publisher: Rothstein Associates Inc.
Published: March 13, 2000
Format: Paperback
Number of pages: 300
ISBN-13: 9780964164840
Subjects: Business & Management; Social & Legal Aspects of Computing; Customer Service; Service Levels; Service Management; Service Quality
First sentence: We take service departments for granted - or at least, we used to: Personnel; Accounts; Purchasing; Stores; Legal; Catering; Training; Estates; Facilities Management; cleaning; Secretariat; Engineering; Public Relations- all and more may be part of our business infrastructure.