Utilizing and managing commerce and services online
By: Mehdi Khosrow-Pour, [editor].
Contributors: Khosrowpour, Mehdi, 1951-
Publisher: Cybertech Publishing
Published: 2007
Place of publication: Hershey, PA
Language: eng
Number of pages: 351
ISBN-13: 9781591409328; 9781591409335; 9781591409342
Subjects: Electronic commerce -- Management.; Electronic commerce -- Technological innovations.; Electronic commerce -- Computer network resources.; Internet.
Description: "This book provides comprehensive coverage and understanding of the social, cultural, organizational, and cognitive impacts of e-commerce technologies and advances in organizations around the world. E-commerce strategic management, leadership, organizational behavior, development, and employee ethical issues are only a few of the challenges presented in this all-inclusive work"--Provided by publisher.
Notes: Includes bibliographical references and index.
Table of contents: title: Managing online customer service operations / David Barnes; title: Firm value effects of web site redesign / Raquel Benbunan-Fich, Eliezer M. Fich; title: Jurisdiction in B2C e-commerce dispute within European Union / Ong Ching Eang; title: Failures of B2C retailing : a services industry view / Anil M. Pandya, Nikhilesh Dholakia; title: Inducing online trust in e-commerce : empirical investigations on web design factors / Ye Diana Wang, Henry H. Emurian; title: Public perception : a newspaper medium perspective : e-commerce in Australian manufacturing (revisited) / Jing Gao; title: Netrepreneur simulation : the development of realism in virtual e-entrepreneurship learning / Salim Jiwa, Dawn Lavelle, Arjun Rose.