Revolutionize your customer experience
By: Colin Shaw
Publisher: Palgrave Macmillan
Published: 2004
Place of publication: Basingstoke
Language: eng
Number of pages: 240
ISBN-13: 9780230513457
Subjects: Business strategy; Business and Management
Notes: Are You Missing the Gorge? Please Hold Your Call is Important to Us The Guiding Principles The Enablers Sensory Experiences NaIve Orientation Transactional Orientation Enlightened Orientation Natural Orientation NaIve to Natural Self-Assessment Summary Understanding, Action & Embedding Case Study: From the Most Ridiculed to the Most Respected Case Study: Build a Bear Workshop Conclusion.