The service level agreement SLA guide
Subtitle: SLA book, templates for service level management and service level agreement forms : fast and easy way to write your SLA
By: Gerard Blokdijk, Ivanka Menken]
Contributors: Menken, Ivanka
Publisher: Emereo
Published: 2008
Place of publication: Australia
Language: eng
Format: [electronic resource] :
Number of pages: 204
ISBN-13: 9781921644849
Subjects: TECHNOLOGY & ENGINEERING; Service industries; Cost control; Quality control; BUSINESS & ECONOMICS; Quality Control; Total quality management; Service-level agreements
Notes: "The art of service"--Cover.

Description based on print version record.