Veterinary practice management
By: by Catherine R. Coates ; with contributions from Alan Jones and Michael W. Coates
Contributors: Jones, Alan, BSc; Coates, Michael W.; C.A.B. International
Publisher: CABI
Published: 2013
Place of publication: Wallingford, Oxfordshire
Language: eng
ISBN-13: 9781845939809
Subjects: Veterinary Medicine; Practice Management; Organization & administration; Economics
Notes: Includes bibliographical references and index.
Table of contents: title: The characteristics of services; title: Building the practice-client relationship; title: The practice communication mix; title: The 7 Ps of marketing services; title: The costs and benefits of marketing; title: Recruiting and selecting staff; title: Induction, staff training and development; title: Performance appraisal; title: Motivation; title: Leadership and management : do you have what it takes?; title: Practice protocols and procedures; title: Principles of health and safety / Alan Jones; title: Managing health and safety in a clinical environment / Alan Jones; title: Effective stock management; title: Managing computer systems / Michael Coates; title: Profitability; title: The trading and profit and loss account; title: The balance sheet; title: Accounting ratios and financial performance indicators; title: Pricing products and services; title: Planning; title: Preparing a business plan; title: Evaluating capital investments; title: Managing projects.