Zapp! empowerment in health care
Subtitle: how to improve patient care, increase employee job satisfaction, and lower health care costs
By: by William C. Byham with Jeff Cox, Kathy Harper Shomo, and Sharyn Materna.
Edition: 1st ed.
Publisher: Fawcett Columbine
Published: 1993
Place of publication: New York
Language: eng
Number of pages: 309
Subjects: Medical personnel -- Attitudes; Medical care -- Psychological aspects; Motivation (Psychology); Medical personnel and patient
Other titles: Empowerment in health care.
Notes: "Adapted from ... Zapp! the lightning of empowerment"--Cover.