PeopleShock
Subtitle: the path to profits when customers rule
By: Tema Frank
Publisher: Essential Views Publishing
Published: 2016
Place of publication: Edmonton, AB
Language: eng
Number of pages: 315
ISBN-13: 9780969873723; 9780969873730
Copyright date: 2016
Subjects: Customer services; Customer relations; Leadership; Managment; Case studies; Success in business; Organizational effectiveness; Marketing
Other titles: People shock
Description: Why people matter more than ever in the digital era and how businesses must transform themselves to improve customer experience using the 3P Profit Formula of Promise + People + Process = Profit.
Notes: Includes bibliographical references and index.