Information Systems Strategic Management
Subtitle: An Integrated Approach (Routledge Series in Information Systems)
Publisher: Routledge
Published: November 30, 2006
Language: eng
Number of pages: 224
ISBN-13: 9780415381871
First sentence: In the late 1980s, the customer service department of a major electronics manufacturing and marketing organisation was looking for ways to improve communications, both among internal customer service engineers (CSEs) and with its customers.