Achieving service productivity
Subtitle: lessons from the best in the world
By: edited by Erik Hörnell & Per Hjelm.
Contributors: Hörnell, Erik, 1943-; Hjelm, Per.
Publisher: Financial Times/Pitman Pub.
Published: 1994
Place of publication: London
Language: eng
Number of pages: 292
Subjects: Industrial productivity.; Industrial productivity -- Sweden.
Notes: Includes bibliographical references (p. 279-280) and index.