Mistreatment in the workplace
Subtitle: prevention and resolutions for managers and organizations
By: Julie B. Olson-Buchanan and Wendy R. Boswell.
Contributors: Boswell, Wendy Robyn.
Series: Talent management essentials
Publisher: Wiley-Blackwell
Published: 2009
Place of publication: Malden, MA
Language: eng
ISBN-13: 9781405177139; 9781405177146
Subjects: Work environment; Industrial relations; Dispute resolution (Law)
Notes: Includes bibliographical references and index.
Table of contents: title: Identifying mistreatment; title: Workplace scanning for potential, nascent, and existent mistreatment issues; title: Preventing mistreatment through workplace practices; title: Getting started on designing effective dispute resolution systems; title: Dispute resolution system options; title: Contemporary best practices : state-of-the-art dispute resolution systems; title: Evaluating, modifying, and learning from dispute resolution systems; title: Repairing or addressing disputants' relationship; title: Mistreatment prevention and resolution : the big picture.