Running an effective help desk
By: Barbara Czegel.
Edition: 2nd ed.
Publisher: Wiley Computer Pub.
Published: 1998
Place of publication: New York
Language: eng
Number of pages: 434
Subjects: Computer industry -- Customer services -- Management.; Electronic office machine industry -- Customer services -- Management.
Other titles: Help desk
Notes: Includes bibliographical references (p. 425-426) and index.