Public services delivery
By: edited by Anwar Shah.
Contributors: Shah, Anwar.; World Bank.
Series: Public sector, governance, and accountability series
Publisher: World Bank
Published: 2005
Place of publication: Washington, D.C
Language: eng
Number of pages: 219
ISBN-13: 9780821361405; 9780821361412
Subjects: Government productivity -- Evaluation; Public administration -- Evaluation; Municipal services -- Evaluation; Medical care -- Evaluation; Education -- Evaluation; Public welfare -- Evaluation; Infrastructure (Economics) -- Evaluation
Description: Focuses on measuring government performance in the delivery of public services. Presents ideas on the measurement of the whole of government performance and for selected sectors. Addresses two issues: (a) whether the public manager is delivering services consistent with citizen preferences; and (b) whether the public manager is providing services of a given quality in the least-cost manner.
Notes: Includes bibliographical references and index.