Cases on managing e-services
By: Ada Scupola, editor.
Contributors: Scupola, Ada.
Publisher: Information Science Reference
Published: 2009
Place of publication: Hershey, PA
Language: eng
Number of pages: 299
ISBN-13: 9781605660646; 9781605660653
Subjects: Electronic commerce; Customer services -- Technological innovations; Service industries -- Technological innovations
Description: "This book lays the theoretical foundations for understanding e-services as well as provide real life cases of e-services"--Provided by publisher.
Notes: Includes bibliographical references and index.