Communication skills for pharmacists
Subtitle: building relationships, improving patient care
By: Bruce A. Berger.
Contributors: American Pharmacists Association.
Edition: 2nd ed.
Publisher: American Pharmacists Association
Published: 2005
Place of publication: Washington, D.C
Language: eng
Number of pages: 212
ISBN-13: 9781582120805
Subjects: Communication in pharmacy.; Pharmacist and patient.; Pharmacists -- Collected Works.; Professional-Patient Relations -- Collected Works.; Communication -- Collected Works.
Genres: Collected Works.
Other titles: U. S. pharmacist.
Notes: "The chapters in this book are articles that were originally published in U.S. Pharmacist"--Acknowledgments.

Includes bibliographical references and index.
Table of contents: title: Caring, covenants, codes, and commitment; title: Developing the relationship; title: Choosing to see patients as people; title: Listening and empathic responding; title: Patient counseling; title: Managing the angry patient; title: Assertiveness; title: Conflict management; title: Helping patients with change; title: Interacting with physicians; title: Supportive communication; title: Choosing an appropriate response; title: Persuasive communication; title: Immediacy: how word choice and nonverbal cues affect the relationship; title: Cultural competence.