Factors influencing the effectiveness of service quality initiatives and their implementation in UK banks
By: Eileen Cronin and Roy Payne.
Contributors: Payne, R.
Series: Management discussion paper series / Sheffield University, School of Management -- no.31; Management discussion paper (Sheffield University, School of Management) -- no.31.
Publisher: Sheffield University, School of Management
Published: 1993
Place of publication: Sheffield
Language: eng