The referral process in libraries
Subtitle: a characterization and an exploration of related factors
By: by George S. Hawley.
Publisher: University Microfilms International
Published: 1986
Place of publication: Ann Arbor, Mich
Language: eng
Format: Microform
Subjects: Reference services (Libraries); Reference librarians -- Attitudes.; Referral centers (Information services)
Notes: Thesis (Ph.D.)--Rutgers University, 1986.

Includes bibliography.