Fabled Service
Subtitle: Ordinary Acts, Extraordinary Outcomes (Warren Bennis Executive Briefing Series)
Edition: 1st edition
Publisher: Jossey-Bass
Published: July 17, 1997
Language: eng
Format: Paperback
Number of pages: 144
ISBN-13: 9780787909383
Subjects: Customer services; Sales & Selling - General; Customer Service; Business & Economics; Business / Economics / Finance; Business/Economics; Entrepreneurship; Marketing - General; Business & Economics / Sales & Selling
First sentence: Quality service is communicable in two ways: it can be transmitted and it can be caught.