Measuring user satisfaction
Subtitle: a practical guide for academic libraries
By: prepared by Christopher West on behalf of the SCONUL Advisory Committe on Performance Indicators.
Contributors: SCONUL. Advisory Committee on Performance Indicators.
Series: SCONUL briefing paper
Publisher: SCONUL
Published: 2001
Place of publication: London
Language: eng
Number of pages: 97
Subjects: Academic libraries -- Use studies; Libraries -- User satisfaction