Traveller's Friend.
Publisher: Hospitality P.
Published: 2001
Language: eng
Number of pages: 224
Subjects: Tourist trade.; Tourists.
Description: When things go wrong on a holiday many people tend to let matters pass as they are often unsure about (or just don't know) their rights as a consumer. This hands-on guide offers examples of how to handle a problem on the spot, sample letters, plus guidance on using industry mediation hearings.
Notes: (excl. VAT).

General (US: Trade).