Great customer connections
Subtitle: simple psychological techniques that guarantee exceptional service
By: Richard S. Gallagher
Publisher: Point of Contact Group
Published: 2011
Place of publication: Ithaca, NY
Language: eng
Number of pages: 238
ISBN-13: 9781614342601
Subjects: Customer services; Customer relations; Psychological aspects
Notes: "Originally published in 2006 by AMACOM"--Cover.

Includes bibliographical references (p. 235-238).
Table of contents: title: The New Science of Customer Service; title: The Inner Game of Customer Contact; title: The First Thirty Seconds; title: Getting the Message Across; title: Getting Into Your Customer's Head; title: Respect and Empathy: More Than a Feeling; title: How to (Almost) Never Say No; title: How to Become a Human Bomb Squad; title: Managing Specific Customer Personalities; title: Wrapping Things Up; title: Coaching for Peak Customer Experiences; title: The Tough Cases; title: From Customer Service to Real Life; title: Pulling It All Together.