The quality infrastructure
Subtitle: measuring, analyzing, and improving library services
By: edited by Sarah Anne Murphy
Publisher: American Library Association
Published: 2014
Place of publication: Chicago
Language: eng
Number of pages: 186
ISBN-13: 9780838911730
Subjects: Academic libraries; Case studies; Evaluation; Research libraries; Public services (Libraries); Libraries; Quality control; Library administration
Notes: Includes bibliographical references and index.
Table of contents: title: From user needs to organizational performance : twenty years of assessment at the University of Washington Libraries / Steve Hiller and Stephanie Wright; title: Tracking our performance : assessment at the University of Virginia Library / Lynda S. White; title: The implementation and evolution of quality management in the University of Arizona Libraries / Chestalene Pintozzi; title: Committed to quality : Syracuse University Library's Program Management Center / Terriruth Carrier and Nancy B. Turner; title: Thriving through organizational agility : the NIST Information Services Office's Baldrige journey / Barbara P. Silcox, Mary-Deirdre Coraggio, Susan Makar, and Mylene Ouimette; title: Pursuing organizational performance excellence : the Emory University Libraries' journey / Xuemao Wang and Emily Thornton; title: The development of an evaluation and assessment program for the Ontario Council of University Libraries / Dana Thomas and Kate Davis; title: Creating analyst positions in an academic library : the UC-San Diego example / Kymberly Anne Goodson and Daniel Suchy; title: Kansas State University Libraries' Office of Library Planning and Assessment / Laurel Ann Littrell; title: Building an assessment program in the Liberal Arts College Library / Lucretia McCulley; title: Developing a library assessment program at Washington University in St. Louis / Carol Mollman.