Process mastering
Subtitle: how to establish and document the best known way to do a job
By: Ray W. Wilson and Paul Harsin.
Contributors: Harsin, Paul, 1946-
Publisher: Quality Resources
Published: 1998
Place of publication: New York
Language: eng
Number of pages: 152
Subjects: Total quality management.; Customer services.; Consumer satisfaction.; Competition.
Notes: Includes bibliographical references and index.