Designing the Customer-Centric Organization
Subtitle: A Guide to Strategy, Structure, and Process (Jossey Bass Business and Management Series)
Publisher: Jossey-Bass
Published: April 14, 2005
Language: eng
Format: Hardcover
Number of pages: 208
ISBN-13: 9780787979195
Subjects: Customer services; Management; Customer Service; Business & Economics; Business / Economics / Finance; Business/Economics; Strategic Planning; Management - General; Sales & Selling - Techniques; Business & Economics / Management; Customer relations; Handbooks, manuals, etc; Klantgerichtheid; gtt
First sentence: The product-centric mind-set is an entrenched one and, like the pit bull, does not relinquish dominance easily.