Managing the twenty-first century reference department
Subtitle: challenges and prospects
By: Kwasi Sarkodie-Mensah, guest editor.
Contributors: Sarkodie-Mensah, Kwasi.
Series: Reference librarian -- no. 81.
Publisher: Haworth Information Press
Published: 2003
Place of publication: Binghamton, NY
Language: eng
Number of pages: 117
Subjects: Reference services (Libraries) -- Management.; Academic libraries -- Reference services -- Management.; Library administrators.
Notes: Includes bibliographical references.
Table of contents: Managing an academic reference department / Lynda Leahy; From core competencies to desired traits : hiring a head of reference for the new millennium / Philip C. Howze; Managing the 21st century reference department : competencies / Justina O. Osa; Training the new head of reference : focusing on the supervising relationship as technique / Philip C. Howze; Collaborative leadership : a model for reference services / Kathryn M. Crowe; It takes a village to manage the 21st century reference department / Paula McMillen, Loretta rielly; The 21st century reference department : working to provide quality service to users / Patience L. Simmonds; Leadership or management : expectations for head of reference services / Felix E. Unaeze.