Customer service training 101
Subtitle: quick and easy techniques that get great results
By: Renee Evenson
Contributors: ebrary, Inc
Edition: 2nd ed.
Publisher: American Management Association
Published: 2010
Place of publication: New York
Language: eng
Format: [electronic resource] :
Number of pages: 230
ISBN-13: 9780814416419
Subjects: Customer services; Employees; Customer relations; Training of
Notes: Includes bibliographical references and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2010. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.