Service management
Subtitle: principles and practices
By: William H. Bleuel and Joseph D. Patton, Jr.
Contributors: Patton, Joseph D.
Edition: 3rd ed.
Publisher: ISA Press
Published: 1994
Place of publication: Research Triangle Park, N.C., U.S.A
Language: eng
Number of pages: 328
Subjects: Customer services -- Management.
Notes: Includes bibliographical references (p. 314-320) and index.