From Cost to Profit Center
Subtitle: How Technology Enables the Difference (Call Center Management)
Publisher: The Anton Press
Published: July 2003
Language: eng
Format: Paperback
Number of pages: 190
ISBN-13: 9780971965287
First sentence: Incredible advances in technology have transformed the call center into today's customer contact center-a mystifying, complex organization handling Web chats, e-mail, interactive voice response and, of course, phone calls.