Conflict diagnosis and alternative dispute resolution
By: Laurie S. Coltri.
Publisher: Prentice Hall
Published: 2004
Place of publication: Upper Saddle River, N.J
Language: eng
Number of pages: 638
Subjects: Dispute resolution (Law).; Mediation.; Negotiation.; Conflict management.
Description: Resource added for the Paralegal program 101101.
Notes: Includes bibliographical references (p. 582-590) and index.
Table of contents: title: Basic definitions; title: Dispute resolution processes : an introduction; title: Of artisans, invisible veils and philosophical maps : our preconceptions about conflict and how they shortchange us; title: Conflict diagnosis; title: Recurrent themes in conflict diagnosis; title: Step 1 : Describe the conflict; title: Step 2 : Identify the sources of the conflict; title: Step 3 : Perform an interests analysis; title: Step 4 : Assess the character of the conflict as constructive or destructive; title: Step 5 : Assess the levels of trust and develop strategies to increase or preserve it; title: Step 6 : Assess the impediments to resolving the conflict; title: Step 7 : Assess the negotiation styles and practices of the participants; title: Step 8 : Assess power and alternatives to a negotiated agreement; title: Step 9 : Consider diversity issues at play in the conflict; title: Mediation : An introduction; title: Advantages and disadvantages of mediation; title: The process of mediation; title: The law and ethics of mediation; title: Arbitration; title: Nonbinding evaluation; title: Mixed (hybrid) and multimodal dispute resolution processes; title: Power tools and magic keys : using conflict diagnosis to manage legal disputes and select ADR processes.