How to eat an elephant
Subtitle: a slice by slice guide to total quality management
By: John Gilbert.
Edition: 3rd ed.
Publisher: Liverpool Business Pub.
Published: 2004
Place of publication: Bromborough, Wirral [England]
Language: eng
Number of pages: 212
Subjects: Total quality management.
Other titles: Slice by slice guide to total quality management
Notes: "This version first published in Great Britain by Liverpool Business Publishing"--T.p. verso.
Table of contents: title: An introduction to elephant eating; title: Types of quality process; title: Quality process definitions; title: Vision statement and quality policy; title: Visible TQM; title: Customers; title: Customer relations; title: The quality gurus; title: The early American gurus; title: The Japanese gurus; title: The Western gurus; title: The process of change; title: Quality assurance; title: ISO 9000; title: TQM takes time; title: Quality culture; title: Management commitment; title: Leadership; title: Styles of leadership; title: Management by walking about; title: Motivation; title: TQM process ownership; title: Drama, enthusiasm and sincerity; title: Quality on Fridays; title: Quality improvement barriers; title: Departmental cooperation or rivalry?; title: Drive out fear; title: People assets; title: The shape of success; title: Strategy and quality; title: Organisation behaviour; title: Organisation charts; title: Implementing process analysis; title: Implementing the integrated TQM process; title: Critical success factors; title: Quality plan deployment; title: Annual planning; title: Quality teams; title: Quality steering teams; title: Quality circles; title: Quality improvement project teams; title: Project team requirements; title: Facilitators and their network; title: Project generation; title: Project organisation; title: Prevention versus inspection; title: What quality means; title: Quality improvement tools; title: The baker's dough; title: The baker's gantt chart; title: Flow chart; title: Cause and effect diagram; title: The baker's tally sheet; title: The baker's line diagram; title: The baker's histogram; title: The pareto principle; title: The baker's scatter diagram; title: The baker's control chart; title: Activity analyses; title: Statistical process control; title: Nominal group technique; title: The cellular kitchen; title: The Sunday lunch; title: CCEO priority; title: Customer and quality awareness surveys; title: Market changes; title: Benchmaking; title: Important people; title: The case for quality costing; title: Quality costs-PAF model; title: Quality cost numbers; title: Reported quality costs; title: Measurement of quality; title: Quality standards; title: Assessing quality improvement; title: 100% conformance to expectations; title: Right first time; title: Small steps and often; title: Mistake-proofing; title: Details are a bitch but necessary; title: Effective communication; title: Relentless communication; title: Training; title: Training subjects; title: Training workshops; title: Job descriptions; title: Quality losses; title: The action checklist; title: Reward and recognition; title: Quality awards; title: Meetings; title: Partnership sourcing; title: Value for money.