ISO 9000
Subtitle: 2000 auditing using the process approach
By: David Hoyle, John Thompson
Contributors: Thompson, John, 1946-
Publisher: Butterworth-Heinemann
Published: 2002
Place of publication: Amsterdam; New York
Language: eng
Format: [electronic resource] :
Number of pages: 153
ISBN-13: 9780080509433
Subjects: TECHNOLOGY & ENGINEERING; ISO 9000 Series Standards; Quality Control; BUSINESS & ECONOMICS; Auditing
Description: It is imperative that an auditor effectively guides an organization through a process of meeting ISO 9000 compliance requirements. However, real value can be added to the process if the auditor establishes a program that also focuses on overall performance relative to the objectives being met for registration. This book introduces a radical new approach that teaches the auditor how to add value, deliver business benefits and become a partner with the organization's management team.This book offers a proven effective questioning technique, structured around key business processes and linked to.
Notes: Description based on print version record.
Table of contents: title: Front Cover; ISO 9000:2000 Auditing Using the Process Approach; Copyright Page; Contents; Foreword; Chapter 1. Introduction; Chapter 2. Audit methodologies; Chapter 3. Quality management principles; Chapter 4. The process approach; Chapter 5. Questions at the enterprise level; Chapter 6. Questions at the managerial level; Chapter 7. Questions at the operational level; Chapter 8. Assessing business processes; Chapter 9. Conclusions; Appendix A. Aligning processes with requirements; Appendix B. Aligning clauses with key questions; About Transition Support;