Performance scorecards
Subtitle: measuring the right things in the real world
By: Richard Y. Chang, Mark W. Morgan
Contributors: Morgan, Mark W
Edition: 1st ed
Publisher: Jossey-Bass Publishers
Published: 2000
Place of publication: San Francisco
Language: eng
Number of pages: 162
Subjects: Organizational effectiveness -- Measurement; Performance technology
Description: "Performance Scorecards helps busy leaders slice through the information glut to reduce the time they have to spend deciphering data and increase their ability to make the right business decisions.".

"Performance Scorecards can be customized to measure the factors specific to an individual organization's progress, providing a greater degree of flexibility than ever before Managers can use Performance Scorecards to gauge sales, employee satisfaction, quality - whatever factors most influence their own company's success.".

"Readers learn how Performance Scorecards can help them focus on the measures that matter to their own customers, employees, and stakeholders - and implement the right measures in the right places at the right times."--BOOK JACKET.
Notes: Includes bibliographical references (p. 161-162)
Table of contents: title: The performance problem; title: Setting the stage for scorecards; title: Collect scorecard inputs; title: Create your scorecard; title: Cultivate your scorecard; title: Cascade your scorecard; title: Connect your scorecard; title: Confirm your scorecard; title: Knowing the score