Communication skills for pharmacists
Subtitle: building relationships, improving patient care
By: Bruce A. Berger.
Contributors: American Pharmacists Association.
Edition: 3rd ed.
Publisher: American Pharmacists Association
Published: 2009
Place of publication: Washington, DC
Language: eng
Number of pages: 240
ISBN-13: 9781582121321
Subjects: Communication in pharmacy; Pharmacist and patient; Pharmacists; Professional-Patient Relations; Communication
Other titles: U. S. pharmacist.
Notes: "The chapters in this book are articles that were originally published in U.S. Pharmacist"--Acknowledgments.

Includes bibliographical references and index.
Table of contents: title: Caring, covenants, codes, and commitment; title: Developing the relationship; title: Choosing to see patients as people; title: Listening and empathic responding; title: Patient counseling; title: Managing the angry patient; title: Assertiveness; title: Conflict management; title: Helping patients with change; title: Interacting with physicians; title: Supportive communication; title: Choosing an appropriate response; title: Persuasive communication; title: Immediacy: how word choice and nonverbal cues; title: Affect the relationship; title: Cultural competence; title: Communicating on sensitive topics; title: Kimberly braxton lloyd and bruce a. berger; title: Communicating with patients who have literacy limitations.