Analisis kualitas pelayanan dalam upaya meningkatkan kepuasan nasabah Bank Jabar di Kota Bandung
Subtitle: laporan hasil penelitian
By: oleh Soma Somantri.
Publisher: Universitas Pendidikan Indonesia
Published: 1999
Place of publication: Bandung
Language: ind
Number of pages: 140
Notes: In Indonesian, with summary in English.
Includes bibliographical references (leaves 138-140).