Mastering communication at work
Subtitle: how great managers speak, influence, and lead
By: by Ethan Becker and Jon Wortman.
Contributors: Wortman, Jon.
Publisher: McGraw-Hill
Published: 2009
Place of publication: New York
Language: eng
ISBN-13: 9780071625029
Subjects: Communication in management; Business communication
Notes: Includes index.
Table of contents: title: Match your listener's tendency; title: Manage your ethos; title: Speak to motivation; title: Frame; title: Validate; title: Add color; title: Defensiveness; title: Meetings; title: Hiring; title: Delegation; title: Criticism; title: Presentations; title: Communication is a hard skill.