1st class customer service
Subtitle: S/NVQ level 2
By: developed by The Learning Business.
Publisher: Pergamon Open Learning
Published: 1996
Place of publication: Oxford
Language: eng
Table of contents: title: Contents:1 ensuring a quality service - 2 improving information flow - 3 meeting customer needs - 4 solving customer problems - 5 using feedback to improve customer care - 6 portfolio development workbook including user guide.