Romancing the big Q
Subtitle: dancing with the quality gorilla
By: editor, Lisa M. Walters
Contributors: AABB
Publisher: AABB Press; American Association of Blood Banks (AABB)
Published: 2012
Place of publication: Bethesda, Md
Language: eng
Number of pages: 242
ISBN-13: 9781563958298
Subjects: Quality Improvement; Leadership; Organizational Innovation; Blood Banks; Quality Control; Organization & administration
Notes: Includes bibliographical references and index.
Table of contents: title: Get the mud out : quality is built on concrete leadership / Gemini O. Majkowski; title: Searching for direction : focus on organizational strategies / Jacquelyn K. Carpenter Badley; title: On the inside looking out : focusing on external constituencies / Lisa M. Walters; title: On the outside looking in : focusing on internal constituencies / Deborah Miller; title: Got data? : measurement, analysis, and knowledge management / Lisa M. Walters; title: Process management : marrying the internal organization to the cruel, cruel world / Angela Grovenstein; title: Results : the proof is in the pudding / Lisa M. Walters; title: I can't believe that happened! / Lisa M. Walters; title: The romance never ends : dancing with the gorilla / Deborah Miller.