Managing the Customer Experience
Subtitle: A Measurement-Based Approach
Edition: 1 edition
Publisher: ASQ Quality Press
Published: October 12, 2006
Language: eng
Format: Paperback
Number of pages: 128
ISBN-13: 9780873897020
Subjects: Business & Economics; Business / Economics / Finance; Business/Economics; Finance; Nonfiction; Consumer Behavior - General; Customer Service; Consumer satisfaction; Customer relations; Customer services