Montana integrated system to improve customer service (MISTICS)
Subtitle: Department of Labor and Industry, Unemployment Insurance Division
By: Legislative Audit Division, State of Montana
Contributors: Montana. Unemployment Insurance Division
Publisher: The Division
Published: 2002
Place of publication: Helena, MT
Language: eng
Subjects: Customer services; Auditing; Labor bureaus
Other titles: Report to the Legislature :
Notes: Cover title.

"We conducted an Information Systems audit of the Montana Integrated System to Improve Customer Service (MISTICS) at the Department of Labor and Industry Unemployment Insurance Division.  Our review was held in conjunction with Financial-Compliance Audit and encompassed a limited scope to provde assurance over system application processes.  Our audit focused on MISTICS programming code to determine if unemployment insurance eligibility, calculations of benefit withholdings, payments and disqualifications comply with applicable laws and regulations."--Front cover letter insert.

"Members of the audit staff involved in this audit were Debra Blossom, Ida L. Sajor,  and Jessica Solem."

"August 2002."

"02DP-06."