The business of IT dollars
Subtitle: how to improve service and lower costs
By: Robert Ryan and Tim Raducha-Grace.
Contributors: Raducha-Grace, Tim.
Publisher: IBM Press
Published: 2009
Place of publication: Upper Saddle River, NJ
Language: eng
ISBN-13: 9780137000616
Subjects: High technology industries -- Management; Success in business
Table of contents: title: Improve service and lower costs; title: Adopting standardized processes : ITIL V3; title: ITIL V3 service lifecycle : improving business performance; title: IT financial management : the business of it; title: IT business cases : realizing IT value; title: IT performance management : defining success; title: IT alignment to the business : enabling customer outcomes; title: Success stories : improve service and lower costs; title: Going forward.