Customer service and the telephone
By: Dennis Becker, Paula Borkum Becker.
Contributors: Becker, Paula Borkum.
Series: Business skills express series
Publisher: Irwin Professional Pub./Mirror Press
Published: 1994
Place of publication: Burr Ridge, Ill
Language: eng; ita
Number of pages: 94
Subjects: Telephone in business.; Customer services.; Telephone etiquette.