Communicate with confidence
Subtitle: how to say it right the first time and every time
By: by Dianna Booher
Edition: Rev. and expanded ed.
Publisher: McGraw-Hill
Published: 2012
Place of publication: New York
Language: eng
Format: Paperback
Number of pages: 494
ISBN-13: 9780071770132
Subjects: Interpersonal communication; Business communication; Oral communication
Notes: Includes bibliographical references and index.
Table of contents: title: Introduction: communication is a life-or-death matter; title: Establishing your credibility; title: Conversing one on one; title: Making small talk a big deal; title: Winning people over to your way of thinking : being persuasive; title: Holding your own in meetings, but working as a team; title: Listening until you really hear; title: Asking the right questions without being intrusive; title: Answering questions so people understand and remember what you say; title: Saying no and giving other bad news without damaging the relationship; title: Apologizing (and accepting apologies) without groveling or grit; title: Giving feedback or criticizing without crippling; title: Taking the sting out of negative feedback or criticism leveled at you; title: Giving advice or coaching someone can really use; title: Getting advice or coaching that's helpful; title: Negotiating so everyone feels like a winner; title: Resolving your conflicts without punching someone out; title: Mediating others' conflicts without getting caught in the line of fire; title: Responding to insults, boasting, insensitivity, gossip, and other goofs hurled at you; title: Praising (and accepting praise) so your comments carry weight; title: Delegating and giving instructions so "nothing falls between the cracks"; title: Minimizing cross-talk between men and women; title: Crossing the cultural gulf; title: Syncing your body language with your words; title: Presenting yourself online through social media; title: Communicating common courtesy : etiquette matters.