Crisis management by apology
Subtitle: corporate responses to allegations of wrongdoing
By: Keith Michael Hearit
Series: LEA's communication series
Publisher: Lawrence Erlbaum Associates
Published: 2006
Place of publication: Mahwah, N.J
Language: eng
Number of pages: 250
Subjects: Corporate image; Crisis management; Apologizing; Corporations -- Public relations; Business communication
Notes: Includes bibliographical references (p. 219-240) and indexes