Communicating with angry people
Subtitle: the 7-6-5 method
By: presenter, Rick Fiems.
Contributors: Fiems, Rick.; Primedia Workplace Learning.
Series: Hospital operations
Publisher: PRIMEDIA Workplace Learning
Published: 2002
Place of publication: Carrollton, TX
Language: eng
Format: Videorecording
Number of pages: 25
Subjects: Anger; Communication; Behavior therapy
Description: Discusses the seven channels of communication, the six principles to employ when assessing a situation, and the five-part formula to ensure success when dealing with angry people.
Notes: 28