Kogaek manjok sidae ŭi ŭnhaeng sŏboe ŭi chŏllyak kwa silchʻŏn
By: Kim Ŭi-sik, Yi Kyŏng-yŏp kongjŏ.
Contributors: Yi, Kyŏng-yŏp.
Publisher: Kukche Kŭmnyung Yŏnʼguwŏn
Published: 1993
Place of publication: Sŏul
Language: kor
Number of pages: 409
Subjects: Banks and banking -- Customer services; Banks and banking -- Customer services -- Korea (South); Consumer satisfaction
Notes: Includes bibliographical references (p. [413]-[414]).