Best Practices
Subtitle: Building Your Business with Customer-Focused Solutions
Edition: 1st Touchstone Ed edition
Publisher: Touchstone
Published: May 18, 2000
Language: eng
Format: Paperback
Number of pages: 240
ISBN-13: 9780684848044
Subjects: Customer services; Management Science; Case studies; Business & Economics; Reference - General; Management; Business/Economics; Industrial management; Customer Service; Business & Economics / Management; Economics, Finance, Business and Industry; Quality control; Business / Economics / Finance
First sentence: Mobil Oil might never have found a way to provide the fast, friendly, consistent, and knowledgeable service its customers wanted if it hadn't been for a racetrack pit crew, a hotel concierge, and a plumbing parts salesman.