Measuring service quality by asking managers, and the service quality-business performance link
By: by Albert Caruana and Leyland Pitt.
Contributors: Pitt, Leyland F.; Henley Management College.
Series: Henley Working Paper -- HWP 9520
Publisher: Henley Management College
Published: 1995
Place of publication: Henley-On-Thames
Language: eng
Number of pages: 30