The Service Quality Handbook
Subtitle: With Contributions from 57 International Experts
Publisher: Amacom Books; Brand: AMACOM; AMACOM
Published: November 1993
Language: eng
Format: Hardcover
Number of pages: 600
ISBN-13: 9780814401194
Subjects: Customer services; Organizational theory & behaviour; Customer Service; Quality (Management); Business / Economics / Finance; Handbooks, manuals, etc; Quality control; Total Quality Management; Business/Economics