Dienstleistungsqualität
Subtitle: Konzepte, Methoden, Erfahrungen
By: Manfred Bruhn, Bernd Stauss (Hrsg.).
Contributors: Bruhn, Manfred.; Stauss, Bernd.
Publisher: Gabler
Published: 1991
Place of publication: Wiesbaden
Language: ger
Number of pages: 429
Subjects: Customer services -- Germany.; Service industries -- Germany -- Management.
Notes: Includes bibliographical references (p. 411-422) and index.