Digital reference services
By: [Bill Katz, editor].
Contributors: Katz, William A., 1924-
Series: Reference librarian -- no. 79/80.
Publisher: Haworth Information Press
Published: 2003
Place of publication: Binghamton, NY
Language: eng
Number of pages: 407
Subjects: Electronic reference services (Libraries); Reference services (Libraries) -- Information technology.; Internet in library reference services.; Academic libraries -- Reference services -- United States -- Case studies.; Electronic reference services (Libraries) -- United States -- Case studies.
Genres: Case studies.
Notes: Includes bibliographical references.
Table of contents: value: Digital reference : an overview / Bill Katz; value: Virtually yours : thoughts on where we have been and where we are going with virtual reference services in libraries / Diane Kresh; value: The digital reference fallacy / R. David Lankes; value: Bad moon rising : a candid examination of digital reference and what it means to the profession / Jonathan D. Lauer; value: Mediated online searching and digital reference / Amanda Spink; value: Stocking the virtual ready reference collection / Danianne Mizzy, Elizabeth Tillapaugh Mahoney; value: A checklist for starting and operating a digital reference desk / Ann Marie Breznay, Leslie M. Haas; value: Hurry up and wait : observations and tips about the practice of chat reference / David S. Carter; value: Communication strategies for instant messaging and chat reference services / Christina M. Desai, Jody Condit Fagan; value: Real-time chat reference and the importance of text-chat / Steven Ovadia; value: Opportunities for real-time digital reference service / Matthew R. Marsteller, Jackie Schmitt-Marsteller; value: Usage and user analysis of a real-time digital reference service / Kelly M. Broughton; value: Going where the students are : live/Web reference at Cal Poly Pomona / Kathleen Dunn, Ann Morgan; value: Virtual reference at Duke : an informal history / Phil Blank; value: Evaluating online real-time reference in an academic library : obstacles and recommendations / Jana Ronan, Patrick Reakes, Gary Comwell; value: Our experience with two virtual reference services at IUPUI University Library / Polly D. Boruff-Jones; value: KANanswer: a collaborative statewide virtual reference pilot project / Marcia Stockham, Elizabeth Turtle, Eric Hansen; value: Virtual reference services : the LSU Libraries experience / Melanie E. Sims; value: Ask a Penn State librarian, live : virtual reference service at Penn State / Susan A. Ware ... [et al.]; value: Chat reference : one university's experience / Kathy A. Campbell, Marie F. Jones, Jerry Shuttle; value: Going it alone : can a small/medium-sized library manage live online reference? / Joyce Ward ... [et al.].