The Customer Response Management Handbook
Subtitle: Building, Rebuilding, and Improving Your Results
Publisher: McGraw-Hill Australia
Published: January 2003
Language: eng
Format: Paperback
Number of pages: 546
ISBN-13: 9780074709788
Subjects: Customer services; Management & management techniques; Business & Economics; Business / Economics / Finance; Business/Economics; Customer Service; Entrepreneurship; Human Resources & Personnel Management; Management - General
First sentence: Customer response management is all about communicating better-with staff and with customers-so before I begin here are some basic definitions to remember throughout the rest of the book: Customer response management Taking the responsibility for managing a company's total resources to support staff as they interact with your customers.