complete guide to preparing and implementing service level agreements
By: Sheila Pantry, Peter Griffiths.
Contributors: Griffiths, Peter, 1948 Jan. 11-
Edition: 2nd ed.
Publisher: Library Association
Published: 2001
Place of publication: London
Language: eng
Number of pages: 193
Subjects: Service-level agreements; Total quality management; Service industries -- Quality control; Service industries -- Cost control
Notes: Previous ed.: 1997.

Includes bibliographical references and index.