Blueprints for Service Quality
Subtitle: The Federal Express Approach (Ama Management Briefing)
Edition: 2nd edition
Publisher: Amacom Books
Published: June 1994
Language: eng
Format: Paperback
Number of pages: 77
ISBN-13: 9780814423561
Subjects: Customer services; Customer Service; Express service; Business / Economics / Finance; Management; Federal Express Corporation