Managing change in the public services
By: edited by Mike Wallace, Michael Fertig, Eugene Schneller.
Contributors: Wallace, Mike, 1950-; Fertig, Michael, lecturer in education.; Schneller, Eugene Stewart.
Publisher: Blackwell Pub.
Published: 2007
Place of publication: Malden, MA
Language: eng
Number of pages: 238
ISBN-13: 9781405135481
Subjects: Organizational change -- Management; Public administration; Educational change; Health care reform
Notes: Includes bibliographical references and index.
Table of contents: title: Introduction: Managing public service change of coping with its complexity? / Mike Wallace, Michael and Eugene Schneller; title: Coping with complex and programmatic public service change / Mike Wallace; title: Applying complexity theory to public service change : creating chaos out of order? / Mike Wallace and Michael Fertig; title: The emergence of new organizational forms : networks of integrated services in health care / Lise Lamothe and Jean-Louis Denis; title: An ironic perspective on public service change / Mike Wallace and Eric Hoyle; title: Exploring the complexity of policy making for public service reform; title: Managing complex change: bringing meso-politics back in / Karen Seashore Louis; title: The challenges of governance, leadership, and accountability in the public services / Paul Thomas; title: Inevitable tensions in managing large-scale public service reform / Ben Levin; title: Exploring the complexity of facilitating public service improvement; title: Unsystematic responses to a chaotic service environment: shaping the division of labour in patient care / Eugene Schneller and Mike Wallace; title: How is knowledge transferred between organizations involved in change? / Jean Hartley and Lyndsay Rashman; title: Learning to navigate the noise of change: lessons from complex health system contexts / Ann Casebeer; title: Orchestration, coherence, and the problem of conflicting accountabilities / William Firestone and Dorothy Shipps; title: Prospects for understanding and improving complex public service change / Mike Wallace.