Blueprints for service quality
Subtitle: the Federal Express approach.
Contributors: American Management Association. AMA Publications Division.
Edition: 3rd ed.
Series: AMA management briefing; AMA managemenr
Publisher: AMA Membership Publications Division, American Management Association
Published: 1997
Place of publication: New York
Language: eng
Number of pages: 79
Subjects: Federal Express Corporation -- Management.; Express service -- Management.