The New Regulatory Framework for Consumer Dispute Resolution
Publisher: Oxford University Press
Published: Feb 01, 2017
Language: eng
Format: hardcover
Number of pages: 512
ISBN-13: 9780198766353
Description: Consumer out-of-court redress in the European Union is experiencing a significant transformation; indeed the current changes are the most important that have occurred in the history of the EU. This is due to the recent implementation of the Alternative Dispute Resolution (ADR) Directive 2013/11/EU and the Online Dispute Resolution (ODR) Regulation (EU) 2013/524. The Directive ensures the availability of quality ADR schemes and sets information obligations on businesses, and the Regulation enables the resolution of consumer disputes through a pan European ODR platform.