Consumer Policy Toolkit
By: Organisation for Economic Co-operation and Development
Publisher: OECD Publishing
Published: 2010
Place of publication: Paris
Language: eng
Format: [electronic resource] /
Number of pages: 128
ISBN-13: 9789264096066; 9789264079663
Subjects: Governance; Industry and Services
Description: The markets for goods and services have undergone significant changes over the past 20 years. Regulatory reform, global markets, new technologies and growth in the role of services in economic activity have driven the changes which, in many instances, have provided significant benefits to consumers. Relatively little attention has been paid to the challenges these developments have posed for consumers. More choice and more complexity in many markets have made it increasingly difficult for them to compare and assess the value of products and services. The challenges for consumers have raised similar challenges for the government authorities responsible for protecting them from unfair commercial practices and fraud. This book examines how markets have evolved and provides insights for improved consumer policy making. It explores, for the first time, how what we have learned through the study of behavioural economics is changing the way policy makers are addressing problems.
Table of contents: title: Foreword; title: Preface; title: Executive Summary; title: The Changing Consumer and Market Landscape; title: The Economics of Consumer Policy; title: Identifying and Analysing Consumer Market Problems; title: Consumer Policy Instruments; title: Consumer Policy Decision Making.