The Call Center Handbook
Edition: 2 edition
Publisher: CMP
Published: November 1997
Language: eng
Format: Paperback
Number of pages: 278
ISBN-13: 9781578200191
Subjects: Management & management techniques; Postal & telecommunications industries; Marketing - Telemarketing; Data Transmission Systems; Microcomputer Workstations; Computers; Business / Economics / Finance; Business/Economics; Reference - General; Customer Service; Reference; Business & Economics / Reference; Business & Economics-Customer Service; Business & Economics-Marketing - Telemarketing; Telephone; Hardware - Personal Computers - General
First sentence: "When you want to make generalizations and spot trends, one of the most effective things to do is to try to make a model that simulates the broadest possible range of circumstances and see if that model acts like real life."