The healthcare customer service revolution
Subtitle: the growing impact of managed care on patient satisfaction
By: David Zimmerman, Peggy Zimmerman, Chuck Lund.
Contributors: Zimmerman, Peggy.; Lund, Charles.
Publisher: Irwin Professional
Published: 1996
Place of publication: Chicago
Language: eng
Number of pages: 217
Subjects: Patient satisfaction.; Medical personnel and patient.; Medical care -- Quality control.; Hospitals -- Administration -- Case studies.
Notes: Includes index.