Executive's Guide to Knowledge Management
Subtitle: The Last Competitive Advantage
Publisher: Wiley
Published: November 22, 2002
Language: eng
Number of pages: 240
ISBN-13: 9780471229254
First sentence: Insofar as a business is concerned, intelligence gathering is so important and permeates so many aspects of the business, it is indistinguishable from the business itself.
Description: "The technology revolution of the 1990s and the post-bubble information explosion have created one critically important function that remains wildly unregulated and completely up-for-grabs - knowledge management. James Stapleton draws upon twenty years of helping turn average companies into extraordinary success stories that reveal how to capitalize on the last true competitive advantage in the Executive's Guide to Knowledge Management.".

"Stapleton explains that while the most significant challenge of the last century was acquiring information, the chief problem of the twenty-first century is figuring out what to do with it. This task can be distilled into two goals: defining and eliminating the subjective factors in the information-gathering process that can hinder knowledge management and ensuring that all employees have access to information and the operational latitude to act on it in a manner that is meaningful to the company.".

"Stapleton believes these goals can be achieved by forming an organizational "infomentality" for organizing the array of data, opinion, and information inputs into usable, applicable knowledge. With all personnel understanding what is important and what to do with what is important, mistakes are eliminated and knowledge is employed to its maximum advantage.

Subsequent chapters describe processes for building knowledge, gathering intelligence, compiling competitor information, improving customer relations, and maximizing referral source information. The author also puts forth a ten-step system for turning information into knowledge that focuses on finding information, analyzing it, acting on it, and maintaining it."--BOOK JACKET.