Foundations of Service Level Management
Edition: 1st edition
Publisher: Sams
Published: April 5, 2000
Language: eng
Format: Paperback
Number of pages: 288
ISBN-13: 9780672317439
Subjects: Computer Communications & Networking; Management of specific areas; Service-level agreements; Entrepreneurship; Computer Network Management; Computers; Business / Economics / Finance; Networking - General; Computer Books: General; Management; Information Management; Computers / Networking / General; Total quality management; Computer networks; Information technology
First sentence: Information Technology (IT) departments are receiving pressure in both large and small businesses to operate more like a business and become more efficient.