Human Factors and Voice Interactive Systems
By: edited by Daryle Gardner-Bonneau
Series: The Springer International Series in Engineering and Computer Science -- 498; International series in engineering and computer science -- 498.
Publisher: Springer US
Published: 1999
Place of publication: Boston, MA
Language: eng
Format: [electronic resource] /
Number of pages: 305
ISBN-13: 9781475729825; 9781475729801
Subjects: Engineering; Computer engineering; Social sciences
Description: Human Factors and Voice Interactive Systems highlights the importance of human factors in speech technologies and presents and demonstrates the use of human factors, principles, methods, techniques, and tools in the design of speech-enabled applications. Included is coverage of automatic speech recognition, synthetic speech, and interactive voice response systems. Some chapters are devoted to specific applications of speech technology, and other chapters are either issue-oriented or provide a comprehensive view of human factors knowledge and `lessons learned' in a specific applications area. This book places special emphasis on interactive voice response (IVR), devoting seven of its fourteen chapters to both speech-enabled and `traditional' touch-tone-based IVR applications. Other chapters emphasize speech recognition application development, natural language processing, synthetic speech, and the use of speech technology in assistive devices for people with disabilities to further the goal of universal access to information technology for all.
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