Service leadership
Subtitle: the quest for competitive advantage
By: Svafa Grönfeldt , Judith Banks Strother.
Contributors: Strother, Judith B.
Publisher: SAGE Publications; Sage Publications, Inc
Published: 2006
Place of publication: Thousand Oaks
Language: eng
Number of pages: 319
Subjects: Customer services -- Management.
Notes: Includes bibliographical references and index.