What's the secret?
Subtitle: to providing a world-class customer experience
By: John R. DiJulius.
Publisher: Wiley
Published: 2008
Place of publication: Hoboken, N.J
Language: eng
Number of pages: 320
ISBN-13: 9780470196120
Subjects: Customer services.; Consumer satisfaction.; Customer loyalty.
Other titles: To providing a world-class customer experience
Notes: Includes bibliographical references and index.