Customer service programs in ARL libraries
Subtitle: a SPEC kit
By: compiled by George J. Soete.
Contributors: Soete, George J.; Association of Research Libraries. Office of Leadership and Management Services.; Association of Research Libraries. Systems and Procedures Exchange Center.
Series: SPEC kit,; 231
Publisher: Association of Research Libraries, Office of Leadership and Management Services
Published: 1998
Place of publication: Washington, DC
Language: eng
Number of pages: 93
Subjects: Research libraries -- United States.; Research libraries -- Canada.; Public services (Libraries) -- United States.; Public services (Libraries) -- Canada.; Library surveys -- United States.; Library surveys -- Canada.
Notes: Includes bibliographical references (p. 93).
At head of title: Systems and Procedures Exchange Center.
Accompanied by: SPEC flyer 231.
"May 1998."